Help: Frequently Asked Questions
Held points are KOA Rewards points that you have used on your reservation(s) while booking on KOA.com, and can be applied to save money on your stay when you check in at the campground. You earn KOA Rewards points by being a KOA Rewards camper and staying at KOA campgrounds. Learn more about KOA Rewards.
If you have an active KOA Rewards account and have earned enough points to reach a Reward, you will be able to select and use the Reward for your stay during booking. Those points are then "held", meaning you can't use them on other stays. Your held points are applied and you get the savings when you check in at the KOA campground. While booking the reservation, you will have the option to adjust, reallocate, or remove the available points in case you change your mind. Forget to use points while making the reservation online? No problem, you can also apply Rewards points at the campground. You can also see what points are available, and what points are held in your KOA.com account. If you don't have a KOA.com account, register for one today!
Some things to remember:
That doesn't mean this area has to always be empty. When you start reviewing camping options, your history will display here to help compare sites and find the best stay. You will be able to share your stay information with friends or family and save it for a later time if you have a KOA Account.
