Help: Frequently Asked Questions
KOA Rewards is KOA’s loyalty program. Renewable on an annual basis, it includes three key features:
Any accounts purchased or renewed prior to 02/21/2023, remain on the (Legacy) KOA Rewards program. The next time the account is renewed, it will be automatically transferred over to the new KOA Rewards program.
In March of 2021, the program’s name was changed from Value Kard Rewards to KOA Rewards. At that time, the program itself did not change. As of 02/21/2023, all new KOA Rewards account purchases will be on the new KOA Rewards Program, as indicated by the Terms and Conditions. Accounts that are expiring, upon renewal, will become part of the new program. The changes to note are:
If the new Terms and Conditions are declined, you will not be able to renew your account. If you change your mind, the KOA Camper Experience Team can assist you in reversing your answer. Give them a call at 1-888-562-0000 Monday – Friday 8am to 5pm MTN or send an email to [email protected] (if it is after hours) and a representative will reach back out to you.
KOA Rewards, previously Value Kard Rewards, is an annual program. Because of this, we are unable to do partial refunds or switch KOA Rewards programs mid-year.
You are welcome to purchase a new account under the new Terms and Conditions. However, doing so may result in a loss of your camping history and available points, and you would lose any remaining months on the old account as they cannot be transferred over.
That doesn't mean this area has to always be empty. When you start reviewing camping options, your history will display here to help compare sites and find the best stay. You will be able to share your stay information with friends or family and save it for a later time if you have a KOA Account.
