Help: Frequently Asked Questions

Why have I not received a card in the mail?

Cards are not physically mailed. KOA campgrounds do not require a card in hand and can look you up during check-in. Should you want a card there are several convenient options available.

  • Print your KOA Rewards card
    • An email is sent automatically during a renewal/purchase with a link to print your card
    • On, logging into your KOA Rewards portal provides an option to print your card
  • Digital image of your card
    • A digital card is available in the KOA App, downloadable for free in the App Store or on Google play
  • Key tag with your KOA Rewards number
    • A KOA Rewards key tag can be picked up at the front desk to write your account number on
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