Help: Frequently Asked Questions

What is KOA’s National Cancellation Guideline?

Kampgrounds of America (KOA) locations have enhanced their health and safety measures due to the COVID-19 pandemic in order to better protect you, other campers, visitors and our staff.

An inherent risk of exposure to this highly contagious virus exists in any public place where people may gather. You must follow all posted rules and instructions concerning the COVID-19 virus while you are at your selected KOA campground.

Your selected KOA campground may have limited access to certain amenities in order to prevent the spread of the COVID-19 virus. Please call the campground to discuss specific limitations.

By entering your selected KOA campground, you voluntarily assume all risks of exposure to the COVID-19 virus.

If you need to cancel your reservation, you must call the campground before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable. Not calling to cancel/no show will result in forfeiture of the entire deposit.

RV & Tent Sites: 48 hours cancellation notice is required. Please notify the KOA you have your reservation with by 4 p.m., two days before your scheduled arrival.

Camping Cabins: 7 days cancellation notice required. Please notify the KOA you have your reservation with by 4 p.m., seven days prior to your scheduled arrival.

Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.

Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.

Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.

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