Why won't the KOA Home Office give me a refund when the campground won't?

KOA campgrounds are franchised. The home office is not authorized to refund monies belonging to the franchise owner.

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That doesn't mean this area has to always be empty. When you start reviewing camping options, your history will display here to help compare sites and find the best stay. You will be able to share your stay information with friends or family and save it for a later time if you have a KOA Account.

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Why won't the KOA Home Office give me a refund when the campground won't?

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