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Campground Reviews

Aug 11, 2025
Had a great stay. love that the river is right behind the campground.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your review. We are happy to know that we exceeded your expectations and look forward to continuing to do so!
Aug 10, 2025
Aug 10, 2025
The diamond lodge location and exterior was great. Upon entering we found that there was not 4 Bed-Bunk Bed Sets and 1 Bed-Full Bed. There were 2 full beds and 2 bunk bed sets, we made it work with the family we were sharing it with but it was unfortunate. The other thing was finding two cockroaches in the house (so don’t leave food out). Other than that, it was a good experience.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 10, 2025
Put in a space across the street No amenities Too far from everything Very poor for KOA

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 10, 2025
Site 203 in the new Mountain side of camping was not level. Gravel area was very dusty and had many drainage runoff areas in the new mountain side of the campground. The landscaping in the area needed attention, i.e. weeds, missing mulch and bushes need to be trimmed. There is also no exterior lighting on this side of the facility. Expected more for a resort facility.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 10, 2025
Nice place.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your review. We are happy to know that we exceeded your expectations and look forward to continuing to do so!
Aug 10, 2025
We were very happy. A great time spent with our grandson.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your positive sentiment! We are happy to know that you have had a great experience at our campground and look forward to your next visit.
Aug 10, 2025
Was assigned spot across the street. Too far away from main campground when you don’t want to unhook

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 09, 2025
Our stay was wonderful. The cabin was very nice but no hot water for the shower, if that is the only problem we had then be it. Everybody was very nice from the people who worked there from the other travelers. We stayed at the WOOF cabin. We will definitely stay there again in the WOOF cabin

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words and continued visits! We are so glad you have enjoyed our campground. Cannot wait to welcome you back again!
Aug 08, 2025
Aug 08, 2025
This was only our 2nd camping trip ever. It will definitely not be the last time we stay at Herkimer Diamond KOA. Our site as right on the West Canada Creek. It was so relaxing. And watching people going through on tubes was entertaining. Sites are big enough to not feel crowded. The amenities were very good. Especially the ice cream. There are also many activities for the kids too! We'll be back

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the kind words! We are thrilled to hear you had such a great time on your camping trip. We cannot wait to welcome you back!
Aug 08, 2025
Overall a great stay. Friendly and helpful staff members made it fun for our children with lots of activities. The only issue that was an inconvenience is the bathroom plumbing issues during the weekend. Fir the past 4 years that we have stayed, the bathrooms and showers were overloaded causing plumbing issues. We enjoyed our stays regardless. Thank you

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad your family had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 08, 2025
The worst stay I have ever experienced. We arrived about 40 min early to resort and when we went to check-in they told us it would take a 25 early check in fee. after that I was rudely told that my kids cannot take picture by the golf cart outside.The rooms smelled like alcohol and mattress very uncomfortable. there is literally nothing do around here besides spending 2 hours at the Diamond mine.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. This was an uncommon situation, and we are committed to doing better moving forward.
Aug 07, 2025
Beautiful campground. Grounds well maintained. Bathrooms were not up to par with the rest of the campground. They need updating and we're not always clean. Staff very friendly and helpful

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words. We are so glad you have enjoyed our campground. Cannot wait to welcome you back again!
Aug 07, 2025
We had an amazing time, we will definitely be returning!

CAMPGROUND RESPONSE / COMMENTS:

We are so happy to hear you had an amazing time! We cannot wait to welcome you back soon!
Aug 07, 2025
Loved being on the creek!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your feedback with us. We are delighted you have enjoyed your experience with us and we cannot wait to have your back!
Aug 06, 2025
We love coming to the Herkimer KOA! We come with a large group every year! Would like to see basketball, tennis, and pickleball instead of disc golf. We never see anyone playing it, but the other sports would enhance our group's stay!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 06, 2025
Only 1 minor suggestion - in shower room there should be at least 1 bench. Older people cannot get clothes (pants, socks) on standing up. Other than that, it was great!!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 06, 2025
We have been to Herkimer KOA many times in the past and always enjoy it so much. This time was no different and we had a great time. The only problem we had was that every utensils and the pot and colander were put away without being washed. Everything was covered in crusted, old food. We had to run to Walmart to purchase plastics silverware and a spatula before dinner burned. Otherwise perfect!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 06, 2025
We loved the Creekside Tent sites! The site was large with plenty of shade trees and direct access to the creek. We were there Sun.- Tues. and it was nice and quiet, but still had fun activities. Having the diamond mine right across the street was convenient. My only minor complaint is the pool was very cold and in need of vacuuming. Bathirooms with warm water closer to tents site would be n

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We agree, the creek side tent sites are special! We hope to have the opportunity to welcome you back again soon!
Aug 06, 2025
Park seems nice. We stayed in Mountainside area. The gravel or lack thereof was the problem. We have a diesel pusher and By the time we made it up the hill and to our site, our RV & Jeep COVERED in dust. You couldn’t make out the color of our vehicles it was so covered. This KOA is huge and seems to be very nice. The new side will be perfect once the fix the roads.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 06, 2025
Aug 05, 2025
Lots of fun, great staff, great property, river was a blast... Mines were nice, hot but, nice and we found a Herkimer Diamond.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad your family had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 05, 2025
Nice quote. Speed limit not at all enforced and completely ignored. Staff also ignored speed limit and were mostly the culprits. Pool was freezing and not in good shape. Rest of the experience was wonderful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the review! We are so glad your family had a good time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 05, 2025
We had a nice time. Everything was fine. Thanks �

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad you had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 05, 2025
The camp ground is very nice and we did enjoy our time there the only issue was the activity they had schedule were not very organized. They would change location constantly. A lot didn't start on time especially the flash light games. They started the time it should have ended, we sat around for 30 min waiting and pushing bedtime even later. A lot of the crafts didnt have enough materials

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 05, 2025
Brought out Grand daughters. They had a blast

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad your family had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 05, 2025
Aug 05, 2025
Aug 04, 2025
Aug 04, 2025
Our stay was excellent. The staff were really nice and the campground was beautiful! There were lots of great activities for the kids and we all had a wonderful time!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! So glad you enjoyed the staff, activities, and all the little details. We loved having you and hope to welcome you back again soon!
Aug 04, 2025
Absolutely hands down the very best KOA !! Many activities for the children , this campground is spotless , every staff member is pleasant at all times, laundry facilities are perfect , bathroom & showers are perfect , will never stay anywhere else when visiting the area . Thank you for year 3 of a perfect vacation .

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are honored to be one of your favorite campgrounds. So glad you enjoyed the staff, activities, and all the little details. We loved having you and hope to welcome you back again soon!
Aug 04, 2025
We were blown away by the mountainside glamping pod! It was perfect for our one night adventure! The staff were absolutely amazing, lots of helpful tips and excellent service!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! So glad you enjoyed the staff, activities, and all the little details. We loved having you and hope to welcome you back again soon!
Aug 04, 2025
This has been the best camping experience I have ever had. The campground was clean, well organized and with the amount of campers there, very quiet. There were a variety of activities for kids of all ages. We will definitely be back. We rented the solar cabin which had a smaller refrigerator and no microwave or oven due to the electric draw on those appliances.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are honored to be one of your favorite campgrounds. So glad you enjoyed the staff, activities, and all the little details. We loved having you and hope to welcome you back again soon!
Aug 04, 2025
We have been going to herkimer for about 30 years now. This year was the worse year. The activities were poorly planned and executed. Let me be clear the girl that ran every single activity was fantastic and it is no fault of hers. But the one planning them is failing and that poor girl needs help. The customer service was very lacking. Whoever Karen is..not a fan. Very impersonal and lacking.

CAMPGROUND RESPONSE / COMMENTS:

We sincerely regret that your experience was less than ideal. We truly care about our guests and aim to provide the most comfortable camping experience possible. We hope you will give us another opportunity to provide a more positive experience in the future.
Aug 04, 2025
Stay was great.The young lady that was doing “ALL” of the activities did a wonderful job, I suggest on busy weekends there should be two people. She was running from each activity. Also two people are needed at the ice cream stand. Lines were at least a 30 minute wait and the ice cream was a mess, spilled over the sides. How do you run out of gem bags, make sure you are well stocked.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 04, 2025
Our family has been going to this koa every year on this weekend for 24 or 25 years. New policy says you can't check in early regardless that the cabin is cleaned. I was charged 25.00 to check in hour early because after traveling to here for hrs, had to plug crockpots in for the lg friday night meal. Had to leave the key in cabin 1 door because it selflocks. Not happy with the new extra fees.

CAMPGROUND RESPONSE / COMMENTS:

We sincerely regret that your experience was less than ideal. We truly care about our guests and aim to provide the most comfortable camping experience possible. We hope you will give us another opportunity to provide a more positive experience in the future.
Aug 04, 2025
Was put up in the mountain section. This was not indicated when I made reservations months ago. Then the gall to charge an extra $25 to stay near the other facilities. Mountain area had no showers. Too far away from store and other accommodations. This did not happen when I stayed previously. Map showed path to get down hill, but no path could be found.

CAMPGROUND RESPONSE / COMMENTS:

We sincerely regret that your experience was less than ideal. We truly care about our guests and aim to provide the most comfortable camping experience possible. We hope you will give us another opportunity to provide a more positive experience in the future.
Aug 04, 2025
We were there for a week. Our site was narrow but at least long enough to accommodate our bus plus trailer. There was so much to do there. It's so perfect for people with kids.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback. We are so happy you had a fun and enjoyable stay. We look forward to welcoming you back again soon!
Aug 04, 2025
Nice level site, unfortunately the cable did not work! Other than that the kids and the adults enjoyed your campground and would like to come back!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your positive sentiment! We are happy to know that you have had a great experience at our campground and look forward to your next visit.
Aug 04, 2025
Wonderful weekend! So many things to do, will be back for sure.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your positive sentiment! We are happy to know that you have had a great experience at our campground and look forward to your next visit.
Aug 04, 2025
Only 2 complaints, bathrooms were atrocious!! More frequent cleaning is needed! Like every hour. Also the flashlight candy hunt apparently started 20 min early , and had a very disappointed son who got there on time and searched with his light and got nothing. Other than those two things it was a great weekend !!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 04, 2025
My site wasn’t level so I couldn’t dump my tanks which is why I spent so much for all hookups

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 03, 2025
Aug 03, 2025
Staff was amazing! Food and ice cream on site was a huge plus. Some wear and tear on facilities is showing. The river tubing was a big hit!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! So glad you enjoyed the staff, tubing, and ice cream! We loved having you and hope to welcome you back again soon!
Aug 03, 2025
The daily resort fee is charged to everyone even those of us who don’t use the pool etc. For the rates charged the laundry shouldn’t have broken and old washers and dryers. It seems the money goes into things that can put them in a category of resort and charge the extra nightly fee. We used to love going every year but probably won’t return anymore.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 03, 2025
Bathroom facilities and pool were unclean. One bath house has no hot water and another was "under renovation" in the summer with no active work going on leaving just one mens facility for use. This is considered to be a resort with a daily charge but there are very minimal amenities and it isn't worth the price. For 3 days they were cutting down large trees all day which was very noisy. Neveragain

CAMPGROUND RESPONSE / COMMENTS:

We sincerely regret that your experience was less than ideal. We truly care about our guests and aim to provide the most comfortable camping experience possible. We hope you will give us another opportunity to provide a more positive experience in the future.
Aug 03, 2025
This was a great place to stay. Our original plan was for 1night but decided to stay for 2. There were many things for everyone to do at the park and around the area.

CAMPGROUND RESPONSE / COMMENTS:

Wow, we are truly honored by your 5-star review! It is heartening to know that our dedication to providing outstanding experiences resonated so strongly with you. Your kind words are the gold standard we continuously aim for. Thank you and we are excited for your next visit!
Aug 02, 2025
Rented the Diamond Lodge from 7-26 thru 7-31 for approximately $3911.70.We specifically rented this unit as it had central AC and could accommodate five guests. AC was not working the first 3 nights.I understand malfunctions happen but it wasn’t till after the 3rd day an HVAC technician came out. I was surprised at the way things were handled by KOA: no apology, AC window units nor extra fans.

CAMPGROUND RESPONSE / COMMENTS:

We sincerely regret that your experience was less than ideal. We truly care about our guests and aim to provide the most comfortable camping experience possible. We hope you will give us another opportunity to provide a more positive experience in the future.
Aug 02, 2025
Great place to stay. Loved the glamping pod near the creek. Kids had a great time.

CAMPGROUND RESPONSE / COMMENTS:

Wow, we are truly honored by your 5-star review! It is heartening to know that our dedication to providing outstanding experiences resonated so strongly with you. Your kind words are the gold standard we continuously aim for. Thank you and we are excited for your next visit!
Jun 03, 2026
We had great experience at the mines.
- moxy poppy on Google
Jun 03, 2026
I received your message and am really disappointed in koa. Our family has held a reunion in Herkimer for over 15 years, bringing 70-80 cousins together making countless memories. It now includes four generations.I found it necessary to cancel some reservations due to family reasons. I was told I would be charged $25 each. Customer service is the key to successful business operations, this is an extremely poor example of that skill. The amount of $25 for each reservation cancellation adds onto an already large amount of money I spend there .Koa would not miss this amount, in my financial life, it matters. It also says a lot about koa and their lack of appreciation for loyal customers
- Linda Renchkovsky on Google
Jun 01, 2026
The entire experience was amazing. The cabin was clean. They provided everything needed from dishes and pans to towels and shampoo. Everyone was extremely helpful and pleasant. The mine was a great found some great crystals. Will definitely be back!
- amber 95 on Google