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Campground Reviews

Aug 18, 2025
Great family and friends stay. Staff were super friendly, kids loved the activities and especially tubing down the river!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for highlighting our service at Herkimer Diamond Mine KOA Resort. We take immense pride in ensuring our guests have a memorable outdoor experience. We are thrilled you enjoyed your visit, and we look forward to your next camping adventure with us!
Aug 18, 2025
Aug 18, 2025
Staff were friendly, knowledgeable and helpful. This was our first time. We stayed in a glamping pod on the river - it was breathtaking and perfect. The grounds also were clean and well-kept... AND we appreciate that your store is full of useful items that are very well priced. Our son had a blast meeting other kids. We will be back.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your positive sentiment! We are happy to know that you have had a great experience at our campground and look forward to your next visit.
Aug 18, 2025
Friendly staff! Clean.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your positive sentiment! We are happy to know that you have had a great experience at our campground and look forward to your next visit!
Aug 18, 2025
The cabin we stayed in was beautiful. All of the staff were wonderful. We had an amazing time and plan on returning in the future.

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are so happy you had an amazing stay. We look forward to welcoming you back!
Aug 18, 2025
This was our second time there this year. We will definitely be back. The staff were super friendly and the maintenance staff were great.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for coming back! We are thrilled you had another great stay. Our team truly appreciates your kind words. See you next time!
Aug 18, 2025
Great time.

CAMPGROUND RESPONSE / COMMENTS:

Thanks! We are glad you had a great time! Come back soon!
Aug 18, 2025
Herkimer KOA is very nice with lots of different things to do. The grand kids enjoyed painting rocks. The only bad thing was I stayed in spot 121 and I could not get my trailer level. But it was still a great weekend. We will be back soon.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad your family had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 18, 2025
This place was great! The entire camp is set up perfectly and conveniently and every one of the staff are very pleasant and helpful. We didn't know about all of the family activities so they were a bonus and our kids had an amazing time!

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are so glad you and your family had a great time and enjoyed the activities. Cannot wait to welcome you all back!
Aug 18, 2025
Wished we wouldn’t have booked a mountaintop site the lower sites across the street were much better otherwise it was a very nice koa

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are glad you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back soon!
Aug 17, 2025
We enjoyed ourselves very much and would recommend to others. Probably will not come again due to age and health but we had a great time

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words and recommendation. We are so glad you had a great time with us. Wishing you all the best!
Aug 17, 2025
The staff was extremely pleasant, the atmosphere was calm and welcoming and the tree house was amazing. We will absolutely be back for a longer stay next year!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind words! We are thrilled you enjoyed the tree house and our team made you feel welcome. We look forward to seeing you again next year for a longer stay!
Aug 17, 2025
This review has been removed by KOA due to profanity.
Aug 17, 2025
We stayed one night and were satisfied with our stay ,we will return when we can stay longer.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us! We are glad you were satisfied and look forward to welcoming you back for a longer visit next time.
Aug 16, 2025
We stayed at the diamond lodge with our children and grand children. The location was great, house layout and deck were fantastic. However, the bathrooms could use an update, the bedding was very well worn but clean and bedspreads needed to be washed at the very least. We would absolutely come again, it’s a lot of fun, but I don’t think we would pay to stay there again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback. We are pleased you enjoyed lodge and its location. Your comments regarding the bedding and bathrooms are noted, and we will work to improve. We appreciate your stay and hope to welcome you again.
Aug 16, 2025
Beautiful outdoor experience. Something for everyone.

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are glad you enjoyed the outdoor experience and that everyone found something to love. Hope to host you again!
Aug 15, 2025
Aug 15, 2025
Aug 15, 2025
Beautiful, modern cabin on top of the “mountain” plenty of room for my wife, myself, and our four children. We took advantage of the daily activities they put on for guests and the kids really enjoyed themselves. We had a great stay relaxing and making memories we will all remember forever. We are already planning on making it a yearly trip.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are thrilled your family had such a memorable stay and enjoyed the activities. It means a lot that you're planning to return. We look forward to welcoming you back next year!
Aug 15, 2025
Wonderful place to say quiet and serene

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words! We are so glad you enjoyed the peaceful setting. We hope to host you again soon!
Aug 14, 2025
Great cabin, campground, and amenities. Staff are friendly and helpful. This is our 3rd time visiting and each time has been wonderful.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the great review! We are so glad you have had a wonderful experience each time. Looking forward to your next visit!
Aug 14, 2025
It was fantastic. Clean, friendly and we LOVED the Garden area.

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are thrilled you enjoyed the campground. Hope to see you again soon!
Aug 14, 2025
Front desk staff was extremely friendly and helpful. All concerns were handled immediately and with a smile. All staff created an atmosphere that was fun and inviting. Absolutely am amazing experience!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for posting your positive review. Our team here is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon!
Aug 14, 2025
Beautiful campground along the water. Staff was very friendly. We had a pull through site as we were only staying one night. The campground is well maintained. Highly recommend and give yourself at least 2 nights so you can enjoy the great views along the water.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the kind words! We are glad you enjoyed the views and friendly atmosphere. Hope to welcome you back for a longer stay next time!
Aug 14, 2025
loved everything about it. very clean and comfortable

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much! We are happy to hear you found everything clean and comfortable. Hope to see you again soon!
Aug 13, 2025
My family will NEVER be back unless a major management change occurs. Human waste was sprayed all over our 2 grills while a lift station that broke was being pumped about 2 ft away from our camper. There were gallons of septic human waste spilled on our site. Management did NOTHING. FULL STORY on Google Reviews. Corp. was NOT helpful. Health Dept. notified. President of KOA contacted & helping.
Aug 13, 2025
My family has come here for decades & Herkimer, being a family owned campground for 30+ years, you would think that they would want better for their guest. I have witnessed, sanitary/ septic issues (feces all over grills), poor management & charges on NOT only my account that the so called "Manager" couldn't explain! Unfortunately, because of their management, Herkimer has gone down hill!
Aug 13, 2025
It is a nice camping park.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your review. We are happy to know that we exceeded your expectations and look forward to continuing to do so!
Aug 13, 2025
We ended up changing date of our trip and I am still waiting for the refund of the night we changed. We have been charged 3 nights for a 2 night stay.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 13, 2025
Quiet on weekdays but chaotic, noisy, and crowded on the weekends. Kids on bikes are everywhere. Adults and kids pass your campsite constantly. Privacy is not respected. Trash on ground around dumpster was not cleaned up by staff and there are a lot of dead trees that need to be removed for safety. Staff in the office were pleasant and efficient during check in.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 13, 2025
It was excellent

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the great feedback! We are so happy you had a fun and enjoyable stay. We look forward to welcoming you back again soon!
Aug 13, 2025
The room we were given had no carbon man oxide detector, it had been taken out. The pull out bed had springs missing so one side of the mattress went on the floor meaning you had to sleep on a steep slant. My husband ended up sleeping on the couch so my son could get some sleep. I have photos -doing a review once I get time later this week. We then stayed in the tree house and the ac was broken

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 13, 2025
Our Deluxe cabin exceeded our expectations. The kids enjoyed the activities - I would recommend to my friends!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the great feedback! We are glad the deluxe cabin and activities were a hit with your family. We appreciate your recommendation! Hope to you see again soon!
Aug 12, 2025
THIS REVIEW IS FOR OUR STAY - AUGUST 3-10, 2025. SITE 70 ON THE RIVER: My family, friends and I will NEVER be back unless a major management change occurs. Human waste was accidentally sprayed all over our 2 grills while a lift station that had broke was being pumped. Gallons of septic human waste spilled on our site. Phil, manager, did nothing to clean it up, and ended up yelling at me! BEWARE!!

CAMPGROUND RESPONSE / COMMENTS:

We are very sorry to hear that your experience fell short. Feedback like yours is invaluable and helps us improve. Thank you for taking the time to share it with us.
Aug 12, 2025
Absolutely perfect! Thank you

CAMPGROUND RESPONSE / COMMENTS:

Wow! Thank you for the rave review! Sounds like you made the most of your stay! Please come stay with us again soon!
Aug 12, 2025
It was a fun family vacation with many activiities.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad your family had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 12, 2025
We had a wonderful time!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your review. We are happy to know that we exceeded your expectations and look forward to continuing to do so!
Aug 12, 2025
Aug 12, 2025
We are a 45 foot motorcoach. They put us in a pull thru site #17, the type of site which we requested. The little fences in between sites and the large trees made it very difficult to pull out. We were having to turn along the fence where the main activities were. Many trees along the route were too low, scratching our roof a lot. We were very disappointed. Very poor lot choice.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 12, 2025
Had a decent trip. Did deal with a sewer stoppage - which the KOA team eventually resolved. It encompassed a few sites in a row. Also, site 74 power tripped at the main breaker twice (labeled site 73 at the main breaker box.) Not happy that check in for RV sites has been changed to 3PM. We lost 2 hours (unless we want to pay $25 more...)

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 12, 2025
I liked being up in the Mountainside part of the resort because there was a lot more space. I just wish the Wi-Fi was available up there also. Plus it would be super nice if the path down to the stairs was marked somehow. I wandered around for a bit before I finally saw a staff member go down it. Overall it was a great experience and I would definitely consider coming back. Thank you!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your experience. We are glad you enjoyed the beautiful setting and welcoming atmosphere. Your feedback is truly appreciated. We hope to welcome you back again soon!
Aug 12, 2025
Our stay at the Herkimer Diamond KOA Resort was absolutely fantastic! From the moment we arrived, we were impressed by how well-kept and inviting the grounds are. The staff was warm, friendly, and eager to help make our experience memorable. The campsites were clean and perfectly set up for our needs. We loved how the resort blends a peaceful, natural setting with plenty of family-friendly activi

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your experience. We are glad you enjoyed the beautiful setting and welcoming atmosphere. Your feedback is truly appreciated. We hope to welcome you back again soon!
Aug 11, 2025
My glamping site was the only one with out a swing which I understand things break but you should have had it replaced before I checked in. It's very expensive to stay here and the sites are so small it was nice to be able to go mining but there isn't much around so I was excited to try the restaurant the miners table which looked great online and yet it was closed, off season should renovate

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 11, 2025
Wonderful staff. We broke down and cancelled reservation but it was a quick fix and they happily reinstated it. Beautiful campground. Was slightly disappointed that we didn't know about a barbque,that one of the activities didn't have the supplies needed or that the DJ cancelled. But all minor things. Dog park great. Staff super friendly. Pool excellent though could use more tables or chairs.

CAMPGROUND RESPONSE / COMMENTS:

Wow, we are truly honored by your 5-star review! It is heartening to know that our dedication to providing outstanding experiences resonated so strongly with you. Your kind words are the gold standard we continuously aim for. Thank you and we are excited for your next visit!
Aug 11, 2025
It was great floating down West Canada. Plenty of activities for children. Very comfortable living quarters.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad your family had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 11, 2025
Aug 11, 2025
Aug 11, 2025
We stayed in a small riverfront lodge in the glamping section and were disappointed for the price. Our table was missing (taken by other campers), no privacy on the door so we hung towels, the cabin sloped making sleep uncomfortable, and kids ran through sites. No clear boundaries. Checkout staff didn’t ask about our stay and seemed uninterested in feedback.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. This was an uncommon situation, and we are committed to doing better moving forward.
Aug 11, 2025
Staff was great Tent site very hot no shade very expensive for a field site

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 11, 2025
Excellent stay, nice amenities, helpful staff

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your review. We are happy to know that we exceeded your expectations and look forward to continuing to do so!
Jun 03, 2026
We had great experience at the mines.
- moxy poppy on Google
Jun 03, 2026
I received your message and am really disappointed in koa. Our family has held a reunion in Herkimer for over 15 years, bringing 70-80 cousins together making countless memories. It now includes four generations.I found it necessary to cancel some reservations due to family reasons. I was told I would be charged $25 each. Customer service is the key to successful business operations, this is an extremely poor example of that skill. The amount of $25 for each reservation cancellation adds onto an already large amount of money I spend there .Koa would not miss this amount, in my financial life, it matters. It also says a lot about koa and their lack of appreciation for loyal customers
- Linda Renchkovsky on Google
Jun 01, 2026
The entire experience was amazing. The cabin was clean. They provided everything needed from dishes and pans to towels and shampoo. Everyone was extremely helpful and pleasant. The mine was a great found some great crystals. Will definitely be back!
- amber 95 on Google