Port Huron KOA Resort Reviews

We just returned from the worse experience ever from this Koa! They claim that I had a cabin that I booked back in June 2025 on line. We booked 7 lodges transferred them out of my name, for some reason one did not get transferred. When I confronted them they basically said not their problem . They were not the least bit helpful. They would not let a manager talk to me they put me on hold. The manager hid behind a 16 yr old employee. . The employee came told me that in January 2026 I went back on line and chose my site. Crazy! It was no where near the others I booked. I told them I was going to dispute the charge. The employee proceeded to tell me that her manager said I will be charged criminally. The owner Harold Stein came to my rv site and threatened me. He said I would have to leave if I was going to dispute the charges. He did this in front of my grandchildren. He explained how much money he was loosing becsuse he wouldn't be able to rent it out, well it was rented out the next morning. So I paid 400 for my rv site, 278 for the cancellation which he got back the next when he rented the lodge. They then called me Saturday night and told me I owed 20 because I had a visitor- who was my son-in law picking up my 1 yr old grandson to take him home and told me that their employee made a mistake and to come up there, are you for real. They were closed so my daughter went to pay it Sunday when she was leaving they didn't know what she was talking about! But it was definitely my fault about the cabin (REALLY) if they didn't rent it out , I wouldn't be as mad, telling me how much money he is loosing. Please!! The owner caused chaos on Saturday night chasing down a scooter almost causing an accident .Trying to fight a guest. I am calling them to tell them that I would like them to give me a credit on my cc card for the lodge they rented. Let's see if they are capable of doing the right thing as a business. Other guests there this weekend complained about the owner Mr. Stein!! Shame Shame Shame Hopefully they do the right thing and return the deposit I do have pics of the lodge rented I would like to apologize. I did not see the refund that the Koa had given to me until I did my bills. Mr. Stein had held up his end so I do apologize. When we talked we were both upset- it was a misunderstanding so I wanted to clear that up and apologize and thank him. As for the chaos I heard about on Saturday I do believe he was very frustrated with the scooters, I do know I was. I hope they ban them and they go back to bikes. We have been going there for o er 25 yrs and never ever had a problem. I am sorry for the over reaction. Thank you again for holding up your on your word. Hope to put this behind us and are able to make many more memories at the Koa…Thank you again Mr. Stein and the Koa staff.