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Aug 27, 2025
We only stayed for 2 nights, however resort and accommodations were great, clean and well kept. Staff was friendly. Only thing that could have been better is if the pool was a little warmer. I realize we were their when it was a little cooler but thought the pool was heated. Other than that, highly recommend.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for posting your positive review. Our team here is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon!
Aug 27, 2025
Property was beautiful. Staff was so friendly and helpful. Cabin was a great place to relax and had the basics we needed.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for reviewing us! We are happy to know that you have had a great experience and look forward to seeing you again soon!
Aug 26, 2025
Aug 26, 2025
Always convenient and comfortable - our Pullout couch definitely needed a new mattress!!!!! The springs were coming up through and impossible to sleep on - beds comfortable and as e pe Ted but time to update the pullout mattresses for sure!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your feedback! We are always looking to improve and appreciate your input.
Aug 25, 2025
Aug 25, 2025
Everywhere on the property employees were helpful and kind always offering support and made us smile!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for posting your positive review. Our team here is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon!
Aug 24, 2025
I would like more of an option to provide my feedback 400 characters is not enough
Aug 24, 2025
The camp grounds are very nice and well maintained. The staff was also very nice. However the price was over $200 for a teeny tiny glamping cabin that barely fit a queen bed and a shower. The mine was ok, nothing special. If the price of the cabin included admission to the mine it would have been ok. Bottom line, very pricey. There were other options and better mines for the price.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to improve and offer the best for our guests. Your insights are valuable, and we will certainly take them into account. We hope to have the opportunity to provide you with a better experience in the future.
Aug 24, 2025
They will definitely NOT be winning the KOA award this year. We stayed in KT2 cabin. No stove working had repair man 2 times can’t fix pocket doors will not slide completely open sidewalk so uneven my daughter in law tripped and broke her arm had to call 911 to Utica hospital er. KOA knew what was going on No Concern No compassion No warning or roping off side walk after incident

CAMPGROUND RESPONSE / COMMENTS:

We are truly sorry to hear about your experience. Your feedback is essential, and we take it seriously. Please know that we are continuously working on improvements, and your insights will guide our efforts. We hope you will give us another chance in the future.
Aug 23, 2025
Aug 23, 2025
Aug 23, 2025
Aug 23, 2025
We stayed in the tree house up at Herkimer. The place needs some work. The shower faucets were very loose and we were afraid they would break off. The faucet in the kitchen was a bathroom vanity. Couldn't even put a plate under it to wash it. The campground overall was very nice. For the money we spent i expected much better in that cabin. The people up there were also very rude staying there.

CAMPGROUND RESPONSE / COMMENTS:

We are very sorry to hear that your experience fell short. Feedback like yours is invaluable and helps us improve. Thank you for taking the time to share it with us.
Aug 23, 2025
I understand this is a popular busy campground which can lead to a lot of wear and tear and the constant need for updates...but some attention should be placed on the visual impact these needed "updates" . Most impressive was the friendliness of the staff. And that garden area is heaven!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your feedback! We are always looking to improve and appreciate your input. Our team here is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon!
Aug 22, 2025
After coming here for years, we probably won't be back. Stayed in solar 2. Shower wasn't usable due to only scalding or ice water. Jumbo chess and checkers missing, table umbrella held together w zip ties, cabin itself falling apart. Ice and wood delivered to wrong cabin How about putting some of that resort fee you charge into maintaining the facilities? Very expensive disappointing experience.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to improve and offer the best for our guests. Your insights are valuable, and we will certainly take them into account. We hope to have the opportunity to provide you with a better experience in the future.
Aug 22, 2025
We had an awesome time and everyone was super friendly.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for your kind words! We are thrilled you had a great experience.
Aug 21, 2025
I've been coming here for over ten years now. We have the best time ever. Only issue is the internet doesn't work so you really can't watch tv at night. Which we don't use often at all on vacation but it would be nice to be able to use it

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words and continued visits! We appreciate your feedback on the internet. We are so glad you have enjoyed our campground and cannot wait to welcome you back again!
Aug 21, 2025
Overall it was a great experience. Did not like the broken down pull-out couch in the medium "deluxe" cabins. And, there's barely any space between the cabins. Way too close. Enjoyed the outside fire pits, the bingo for kids and the location of the cabins right near the water. And the diamond mines were fun and exhausting. All the people were very friendly at the campground. The pool was great.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your positive sentiment! We are happy to know that you have had a great experience at our campground and look forward to your next visit.
Aug 21, 2025
Friendly staff allowed us to switch to cabin closer to our family with no hassle

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the great feedback! We are so happy you had a fun and enjoyable stay. We look forward to welcoming you back again soon!
Aug 21, 2025
Perfect other than the cabin fridge being small college fridge on the floor

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your feedback! We are always looking to improve and appreciate your input.
Aug 20, 2025
We had a wonderful time! Checked out the mines and the pool. We very much enjoyed relaxing by the fire, eating outside at the table, and using the adorable porch swing. It was all so clean and made for a great mental break for a couple nights.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your experience. We are glad you enjoyed the beautiful setting and welcoming atmosphere. We hope you found some treasures! Your feedback is truly appreciated. We hope to welcome you back again soon!
Aug 20, 2025
Aug 20, 2025
We had a wonderful time will definitely come back again

CAMPGROUND RESPONSE / COMMENTS:

Wow, thank you! We are honored by your kind words and thrilled you enjoyed staying with us. It means so much to us. We will be here when you are ready for your next camping adventure.
Aug 19, 2025
Aug 19, 2025
Always a wonderful time here at Herkimer. I have a few suggestions. Cabins 77-78 remove the over sized kitcken chairs for more room . Add benches that go underneath the table .and please think about a bigger refrigerator for these cabins . Other than those 2 suggestions. It’s a magical place . Thanks for the memories.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the great feedback! We are so happy you had a fun and enjoyable stay. We look forward to welcoming you back again soon!
Aug 18, 2025
Staff were friendly, knowledgeable and helpful. This was our first time. We stayed in a glamping pod on the river - it was breathtaking and perfect. The grounds also were clean and well-kept... AND we appreciate that your store is full of useful items that are very well priced. Our son had a blast meeting other kids. We will be back.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your positive sentiment! We are happy to know that you have had a great experience at our campground and look forward to your next visit.
Aug 18, 2025
Friendly staff! Clean.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your positive sentiment! We are happy to know that you have had a great experience at our campground and look forward to your next visit!
Aug 18, 2025
The cabin we stayed in was beautiful. All of the staff were wonderful. We had an amazing time and plan on returning in the future.

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are so happy you had an amazing stay. We look forward to welcoming you back!
Aug 18, 2025
Great time.

CAMPGROUND RESPONSE / COMMENTS:

Thanks! We are glad you had a great time! Come back soon!
Aug 17, 2025
We enjoyed ourselves very much and would recommend to others. Probably will not come again due to age and health but we had a great time

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words and recommendation. We are so glad you had a great time with us. Wishing you all the best!
Aug 17, 2025
The staff was extremely pleasant, the atmosphere was calm and welcoming and the tree house was amazing. We will absolutely be back for a longer stay next year!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind words! We are thrilled you enjoyed the tree house and our team made you feel welcome. We look forward to seeing you again next year for a longer stay!
Aug 16, 2025
We stayed at the diamond lodge with our children and grand children. The location was great, house layout and deck were fantastic. However, the bathrooms could use an update, the bedding was very well worn but clean and bedspreads needed to be washed at the very least. We would absolutely come again, it’s a lot of fun, but I don’t think we would pay to stay there again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback. We are pleased you enjoyed lodge and its location. Your comments regarding the bedding and bathrooms are noted, and we will work to improve. We appreciate your stay and hope to welcome you again.
Aug 15, 2025
Aug 15, 2025
Beautiful, modern cabin on top of the “mountain” plenty of room for my wife, myself, and our four children. We took advantage of the daily activities they put on for guests and the kids really enjoyed themselves. We had a great stay relaxing and making memories we will all remember forever. We are already planning on making it a yearly trip.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are thrilled your family had such a memorable stay and enjoyed the activities. It means a lot that you're planning to return. We look forward to welcoming you back next year!
Aug 14, 2025
Great cabin, campground, and amenities. Staff are friendly and helpful. This is our 3rd time visiting and each time has been wonderful.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the great review! We are so glad you have had a wonderful experience each time. Looking forward to your next visit!
Aug 14, 2025
It was fantastic. Clean, friendly and we LOVED the Garden area.

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are thrilled you enjoyed the campground. Hope to see you again soon!
Aug 14, 2025
Front desk staff was extremely friendly and helpful. All concerns were handled immediately and with a smile. All staff created an atmosphere that was fun and inviting. Absolutely am amazing experience!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for posting your positive review. Our team here is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon!
Aug 13, 2025
We ended up changing date of our trip and I am still waiting for the refund of the night we changed. We have been charged 3 nights for a 2 night stay.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 13, 2025
It was excellent

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the great feedback! We are so happy you had a fun and enjoyable stay. We look forward to welcoming you back again soon!
Aug 13, 2025
The room we were given had no carbon man oxide detector, it had been taken out. The pull out bed had springs missing so one side of the mattress went on the floor meaning you had to sleep on a steep slant. My husband ended up sleeping on the couch so my son could get some sleep. I have photos -doing a review once I get time later this week. We then stayed in the tree house and the ac was broken

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 13, 2025
Our Deluxe cabin exceeded our expectations. The kids enjoyed the activities - I would recommend to my friends!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the great feedback! We are glad the deluxe cabin and activities were a hit with your family. We appreciate your recommendation! Hope to you see again soon!
Aug 12, 2025
It was a fun family vacation with many activiities.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad your family had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 12, 2025
We had a wonderful time!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your review. We are happy to know that we exceeded your expectations and look forward to continuing to do so!
Aug 12, 2025
Aug 12, 2025
I liked being up in the Mountainside part of the resort because there was a lot more space. I just wish the Wi-Fi was available up there also. Plus it would be super nice if the path down to the stairs was marked somehow. I wandered around for a bit before I finally saw a staff member go down it. Overall it was a great experience and I would definitely consider coming back. Thank you!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your experience. We are glad you enjoyed the beautiful setting and welcoming atmosphere. Your feedback is truly appreciated. We hope to welcome you back again soon!
Aug 11, 2025
My glamping site was the only one with out a swing which I understand things break but you should have had it replaced before I checked in. It's very expensive to stay here and the sites are so small it was nice to be able to go mining but there isn't much around so I was excited to try the restaurant the miners table which looked great online and yet it was closed, off season should renovate

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to share your feedback. We are always striving to offer the best for our guests. We hope to have the opportunity to welcome you back again soon!
Aug 11, 2025
It was great floating down West Canada. Plenty of activities for children. Very comfortable living quarters.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the wonderful review! We are so glad your family had a great time. Our team loves making visits memorable. Hope to see you all again soon for more fun!
Aug 11, 2025
Aug 11, 2025
Aug 11, 2025
We stayed in a small riverfront lodge in the glamping section and were disappointed for the price. Our table was missing (taken by other campers), no privacy on the door so we hung towels, the cabin sloped making sleep uncomfortable, and kids ran through sites. No clear boundaries. Checkout staff didn’t ask about our stay and seemed uninterested in feedback.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. This was an uncommon situation, and we are committed to doing better moving forward.
Jun 03, 2026
We had great experience at the mines.
- moxy poppy on Google
Jun 03, 2026
I received your message and am really disappointed in koa. Our family has held a reunion in Herkimer for over 15 years, bringing 70-80 cousins together making countless memories. It now includes four generations.I found it necessary to cancel some reservations due to family reasons. I was told I would be charged $25 each. Customer service is the key to successful business operations, this is an extremely poor example of that skill. The amount of $25 for each reservation cancellation adds onto an already large amount of money I spend there .Koa would not miss this amount, in my financial life, it matters. It also says a lot about koa and their lack of appreciation for loyal customers
- Linda Renchkovsky on Google
Jun 01, 2026
The entire experience was amazing. The cabin was clean. They provided everything needed from dishes and pans to towels and shampoo. Everyone was extremely helpful and pleasant. The mine was a great found some great crystals. Will definitely be back!
- amber 95 on Google