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Campground Reviews

Oct 28, 2025
Beginning at the website it was very disappointing and outrageous. For $25. I could be sure I would have a pull-through at the original site. I used to be able to just say I wanted to be there. I told the woman who registered us and since I was right there and she had a site she offered it to us without the fee. Since your rates went up we usually stay at West Canada Creek.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback, Carol. We are sorry the website and fee were disappointing, but glad our staff could help with your site. We appreciate your input and hope to welcome you back to Herkimer Diamond Mines KOA in the future.
Oct 28, 2025
We were not happy with our stay this year. There were no amenities available yet the price for the stay is the same. Miners Table closed, Cafe closed, food truck closed. Even the dog park was zip tied closed. Other than the hook-ups, it was like we just parked the motorhome. We understand that it is towards the end of their season. But if that is the case, rates should be adjusted to reflect it.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback, Anthony. We are sorry your stay did not meet expectations and understand your concerns about the limited amenities. We appreciate your input and will take it into consideration as we work on improving the guest experience. We hope to welcome you back again next season.
Oct 28, 2025
Our last camping weekend for the season. Had a great site on the creek. Very nice well kept campground with many amenities available to campers. Would imagine it’s very busy during the summer. Looking forward to returning next year. Staff were friendly and helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the wonderful review,Lisa! We are glad you enjoyed your creekside site and found the campground well kept with plenty of amenities. Our team will be happy to hear your kind words. Yes, please come stay with us again next season at Herkimer Diamond Mines KOA! The creek will be waiting!
Oct 26, 2025
We arrived at 8:30 pm, it was pitch black couldn’t see a thing. Opened our cabin and the bed was made up, towels were provided, clean restrooms and a place to wash dishes! Woke up in the morning and could see all the beauty and the river was right in front of us! Also a shout out to Harold, heart warming conversation of the area. Definitely coming back here! Peace and love

CAMPGROUND RESPONSE / COMMENTS:

We are so happy you enjoyed your stay and the beautiful view in the morning. It is wonderful to know you appreciated the clean cabin and your friendly chat. Thank you for sharing your experience. We look forward to welcoming you back soon.
Oct 25, 2025
We used this park for a stopover on the way home to Niagara and discovered one of the most beautiful parks we have ever been in. Great sites, beautiful lazy river/Creek, the diamond mines were an added bonus!

CAMPGROUND RESPONSE / COMMENTS:

We are delighted that you discovered the beauty of our park during your stopover. It is wonderful that you enjoyed the sites, the peaceful river, and the nearby diamond mines. Thank you for visiting, and we hope to see you again on your next trip.
Oct 25, 2025
It was better than I thought. We stayed in the small building with its private bathroom. It was a cozy place to stay while we mined for diamonds .

CAMPGROUND RESPONSE / COMMENTS:

We are very glad to hear you enjoyed your stay, Shannon. It is wonderful that the Mountainside Glamping Pod with a private bathroom made your diamond mining trip even better. Thank you for sharing your experience, and we hope to welcome you again soon.
Oct 22, 2025
Friendly and helpful staff, special shout out to Harold, Denise, and Mo! Hope all the Scouts had a great time as well. Wonderful sites up on the Mountainside.

CAMPGROUND RESPONSE / COMMENTS:

So glad you enjoyed your stay and those mountainside views! We will be sure to pass along the kind words to the team! They are pretty awesome! Scout weekend is one of our favorites! We hope your scouts made some great memories and will come camp with us again soon!
Oct 21, 2025
Oct 21, 2025
Oct 21, 2025
Very nice campground, well maintained, friendly staff, beautiful scenery, scenic river behind our campsite. Very relaxing. The mining area was interesting.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind words! We are so glad you enjoyed the peaceful vibes, beautiful scenery, and that scenic river right behind your site ... it really is a special spot to unwind. And how cool that you explored the mining area too! Hope your next visit is just as relaxing (if not more)!
Oct 21, 2025
We have been staying at this campground since the early 80s but the price per night is getting out of hand.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for being such a long time guest, Lawrence! We truly appreciate your loyalty over the years. We understand that rising costs can be frustrating, we do our best to keep rates fair while continuing to maintain and improve the park so you can keep enjoying it for years to come.
Oct 21, 2025
This was a fantastic weekend. Beautiful weather and the scout merit badge program is a great way for scouts to earn these badges!

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you had a fantastic weekend, and perfect weather to top it off! It is always great seeing Scouts in action, and we are thrilled the merit badge program helped them earn those badges! Here is to more adventures, badges, and amazing campouts at Herkimer Diamond Mines KOA!
Oct 21, 2025
Enjoyed our stay with a back-in along the creek. Our second visit here and enjoyed the location once again. Just wish the cafe was open this time.

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you came back for round two! There is just something special about those creekside sites ... glad you got to soak it in again. We hear you on the cafe. We wish it had been open too! Until next time, your spot by the creek will be waiting!
Oct 21, 2025
Campground is beautiful. Facilities are clean and staff are friendly. Being mid October I understand that certain things will not be available such as the pool. However, I was hoping that all other amenities would be open and available which they were not. Also, it would be nice if all of the KOA’s would stay open year round. There are a lot of people that really enjoy winter camping

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the kind words! We appreciate your understanding about seasonal closures and hear you on keeping more amenities open late in the season. Winter camping is definitely special, and your feedback helps us plan ahead. Hope to see you again soon!
Oct 21, 2025
Bathroom is in need of some cleaning

CAMPGROUND RESPONSE / COMMENTS:

Thank you for bringing this to our attention. We are sorry the bathroom did not meet expectations. That is definitely not the standard we aim for. We have passed this along to our team so we can make sure everything is fresh and clean for our guests. We hope to welcome you back soon!
Oct 20, 2025
Oct 20, 2025
Had a wonderful time Our company was from Texas It would have been nice to have a person taking them to their spot, as in previous years

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback. We are glad you had a wonderful time with your guests from Texas. We appreciate your suggestion about site guidance and will continue working to make arrivals as smooth as possible. We hope to welcome you back again soon.
Oct 20, 2025
Nice facility, easy access, affordable, store had everything we needed.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback. We are glad you found our facility nice, convenient, and affordable. It is great to hear the store had everything you needed. We look forward to welcoming you back soon.
Oct 20, 2025
Property - 10/10 for upkeep/cleanliness. Bathrooms closest to the playground were clean - but smelled like sewage. Cabin/site - 9/10 - clean, basic amenities listed online, but the mini fridges smelled due to not being plugged in, & closed up. Suggestion: Street/walkway lights - playground lights. Even if they shut off at a certain time. People should keep a closer eye on their children.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your detailed feedback. We are glad you found the property well maintained and cabins clean. We appreciate your notes about the bathrooms and mini fridges. Thank you also for your suggestions regarding lighting and safety. We hope to welcome you back soon.
Oct 20, 2025
Excelente service And camp is beautiful

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind words. We are happy you enjoyed the beautiful surroundings and excellent service. We hope to welcome you back again soon.
Oct 19, 2025
Beautiful, peaceful and gorgeous during the Fall which is when we were there. New mountainside sites tidy, beautifully landscaped with shrubs, florals and grass and just splendid with the pond in the distance - lovely touch with the Canadian Geese floating atop every day. Also, plenty of room on Site #207 for our 42 ft fifth wheel and 21 ft RAM truck. Bathrooms were a con - dirty & unkept.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words. We are glad you enjoyed the peaceful setting, fall colors, and spacious site. We apologize for the condition of the bathrooms and will address this with our team. We appreciate your feedback and hope to welcome you again soon.
Oct 18, 2025
Oct 18, 2025
We stayed in the newer Mountainside camping area. The sites are large enough for a big rig. We did need to use our Anderson levelers to raise one side of the RV as the site was not level. We did use 4 wheel drive to help us get up the long steep hill getting into the campground with our 42ft 5th wheel. It rained for 2 days and there was NO pooling of water on the site or on the roads.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us! We are glad the site worked well for your rig and held up great in the rain. We appreciate your notes about the hill and leveling, very helpful! We hope to welcome you back for another stay soon.
Oct 18, 2025
Very clean, diamond mine was awesome

CAMPGROUND RESPONSE / COMMENTS:

Craig, thanks so much! We are happy to hear you enjoyed the clean surroundings and had a great time at the diamond mine. Hope you found something shiny and that we get to see you again soon!
Oct 18, 2025
Our site was difficult to set up in. It was not level. The left side slopes down. Next year we will request site 16. It looked easier to set up on. Everything else was great.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the helpful feedback, Robert! We are sorry your site was tough to level but glad to hear everything else was great. Site 16 is a good choice, we will do our best to get you set up there next time. Looking forward to having you back!
Oct 18, 2025
Staff was courteous and helpful. Tom in maintenance was a lifesaver when our leveling jacks stuck in completely raised any help manually override the system and raise the jacks. The dryers didn’t dry clothes and we had to leave with wet clothes. The campsite was beautiful next to the west Canada Creek. Bathroom floors and showers were dirty.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback! We are so glad Tom was able to help, he is a rockstar! We are sorry about the dryers and bathroom conditions. We appreciate you letting us know and will work on improving. Happy you enjoyed the creekside site!
Oct 18, 2025
Stayed in the treehouse and was extremely pleased. I would suggest that the mattress on the main bed be evaluated for possible replacement, but otherwise everything was great!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying in the Treehouse! We are so glad you enjoyed it and really appreciate the feedback. Happy to hear everything else was great. Hope to have you back soon!
Oct 17, 2025
No hot water for showers. Could not get the TV to work. Pull out bed was like sleeping on rocks. Nice location. Very friendly staff.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback. We are sorry for the issues with the hot water, TV, and bed. We appreciate your kind words about our location and staff. We will work to improve these areas and hope to provide a better experience next time.
Oct 17, 2025
It was perfect!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! We are thrilled to hear your stay was perfect. We hope to welcome you back again soon!
Oct 16, 2025
We had a lovely stay here for one night. It was a bit chilly out but the lodge stayed cozy. A few little things were a bit broken- towel rod loose and fell out, telescope in the outside of the lodge was broken, but the lodge itself was nice and clean. We really enjoyed making a fire and relaxing outside, it was peaceful and we had a great stay! My first time at a KOA but not my last!

CAMPGROUND RESPONSE / COMMENTS:

Sounds like your first KOA visit was a cozy success, chilly outside but warm inside! Nothing beats a good campfire to make memories (and maybe roast a marshmallow or two). Welcome to the KOA camping club! We cannot wait to see you back for round two, and three, and more!
Oct 15, 2025
Oct 15, 2025
It was great. the team there is so friendly and helpful. I had a issue with my motor home, and Curtis came over spent some time figuring out what was wrong, he knew it was a valve that was not turned on, however could not find it. no one would have imagined the manufacturer hid the valve under the bed, under the platform in a panel.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for sharing! We are happy to know our team could help, even with that tricky hidden valve. Curtis is a pro at problem solving, and we are glad he could assist. Happy your stay was still great despite the hiccup! We look forward to welcoming you back any time!
Oct 15, 2025
Oct 15, 2025
Oct 15, 2025
Oct 15, 2025
Stay was nice. Just a suggestion to add a veggie burger to the menu at the Garden. It would have been nice to just stay in and eat there one evening, but there was no veggie option.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the great suggestion, Kimberly! We are glad you enjoyed your stay and love the idea of adding a veggie burger to the Garden menu. We will pass it along to the team! Hope you will come back hungry for more good times soon!
Oct 15, 2025
We had an amazing time!!! Campground was so fun with something for everyone to enjoy! Jamie was outstanding. She was always friendly, courteous and helpful!!

CAMPGROUND RESPONSE / COMMENTS:

Rebecca, so glad you had an amazing time! Jamie will be delighted to know she helped make your stay so special. We cannot wait to welcome you back for more fun and relaxation!
Oct 14, 2025
Oct 14, 2025
Oct 14, 2025
Oct 14, 2025
The accommodations were perfect for my family of 4. The scenery was beautiful. The amenities made the weekend perfect!

CAMPGROUND RESPONSE / COMMENTS:

Yay! We are so happy your family had a perfect stay! Beautiful scenery, great amenities, and happy memories, that is exactly what we love to hear. We cannot wait to see you back for another amazing weekend (or longer) of camping fun!
Oct 14, 2025
We love this place BUT we had very rude neighbors who partied late both nights keeping us up. There did not seem to be any enforcement of quiet time

CAMPGROUND RESPONSE / COMMENTS:

Thanks for sharing your experience, Matthew. We are glad you love the campground but are sorry about the noisy neighbors, that is definitely not the peaceful stay we aim for. We will take your feedback seriously and work on better quiet time enforcement. Please come stay with us again soon!
Oct 14, 2025
Pricey weekend, Kids were disappointed.Not organized with events.Bingo started late and was only 20 mins not an hour. Dirt and worms definitely was not as expected handed 2 cookies, 2 gummy worms and had to wait for them to make a store run to DG for pudding because they ran out after a few kids. Bowls to mix them would've been nice. 5.00 sand art ran out of sand. Jewelry making by mine not open.

CAMPGROUND RESPONSE / COMMENTS:

Apologies to you and your children, Al. We were not at our best and are sorry the weekend did not meet your expectations. Your feedback is really helpful, and we will work on improving these details so future visits go more smoothly. We hope you will give us another chance sometime soon.
Oct 14, 2025
We found the placement of hook-ups at several sites challenging, with some requiring campers to run connections underneath their units. Hook-ups located in the far-left corner don’t seem to suit either pull-in or back-in setups. Also, many trees were planted directly where canopies or slide-outs would go, which made setup difficult. To be truly accommodating, KOA should consider addressing these

CAMPGROUND RESPONSE / COMMENTS:

Anna, thanks for the detailed feedback! We hear you on the hookup placements and tree locations. Setup should be smooth, not tricky. We will share your suggestions with the team as we look for ways to make sites more accommodating for all campers. We hope to be a part of your next camping adventure!
Oct 14, 2025
The kids loved the crafts. Everything you need is on site. Quote and everyone was friendly/helpful.

CAMPGROUND RESPONSE / COMMENTS:

Yay! Megan, so glad the kids had a blast with the crafts and that everything was convenient for you. Our team loves hearing that their helpfulness made a difference. We cannot wait to welcome you back for more camping fun!
Oct 14, 2025
Cute, clean campground, but very disappointed that activities that were advertised from 4:30-5:30 were spontaneously cancelled at 4:15 because “people didn’t show up” and the “artisan didn’t want to wait.”For the price of a nightly stay, an additional $55 per day (plus tool rental fees) for the 3 of us to mine seemed excessive. Should be included with the stay since there weren’t man

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your feedback, John. We are glad you found the campground cute and clean, but we hear your frustration about the cancelled activities and mining costs. Your comments are helpful, and we will review ways to improve scheduling and value for future guests, which we hope will include you!
Oct 14, 2025
nice

CAMPGROUND RESPONSE / COMMENTS:

We love the word nice! Please come stay with us again, we will bring the nice!
Oct 14, 2025
Wonderful campground area. The only thing I would recommend is a dog fenced area in the upper campground with a dog waste bag and disposal.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the great feedback, Krista! We are thrilled you enjoyed the campground and appreciate your suggestion, a fenced dog area with bags and disposal is a fantastic idea. We will pass it along to the team! We would love to welcome you back for another wonderful stay!
Oct 14, 2025
Heater not work. Staff responded well. There were no hooks for our jackets, adult towels, pajamas and hand towel, face wash cloth, so I bought and used temp 3M ones. The towels were cheap and small, so we bought some. Not ok for $200 + a night. Hotel accommodations for this price elsewhere are better. All else was good. Not use a fabric basket for towels as it is unsanitary. Hooks and bars

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your detailed feedback, Heather. We are glad our staff was responsive, but we hear you on the heater, towel quality, and lack of hooks. We take your suggestions seriously to improve comfort and amenities for future guests, which we hope will include you!
Oct 14, 2025
Nice and clean. Lots of activities and great views.

CAMPGROUND RESPONSE / COMMENTS:

Lief, thanks so much! We are happy to know you enjoyed the clean spaces, fun activities, and beautiful views! That sounds like the perfect camping combo! We would love to welcome you back for another memorable stay, great views will be waiting!
Jun 03, 2026
We had great experience at the mines.
- moxy poppy on Google
Jun 03, 2026
I received your message and am really disappointed in koa. Our family has held a reunion in Herkimer for over 15 years, bringing 70-80 cousins together making countless memories. It now includes four generations.I found it necessary to cancel some reservations due to family reasons. I was told I would be charged $25 each. Customer service is the key to successful business operations, this is an extremely poor example of that skill. The amount of $25 for each reservation cancellation adds onto an already large amount of money I spend there .Koa would not miss this amount, in my financial life, it matters. It also says a lot about koa and their lack of appreciation for loyal customers
- Linda Renchkovsky on Google
Jun 01, 2026
The entire experience was amazing. The cabin was clean. They provided everything needed from dishes and pans to towels and shampoo. Everyone was extremely helpful and pleasant. The mine was a great found some great crystals. Will definitely be back!
- amber 95 on Google