Cherokee / Great Smokies KOA Reviews

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Jul 20, 2019
Love this KOA!
Jul 20, 2019
Great place for kids and campers looking for a friendly environment. The staff is great as well. Suggestions: the men's bathroom was way too cold two days, but seemed to be corrected later. While that bathroom is clean and well built, I would recommend some sort of an exhaust system as there is most always a smell and the floors are wet and never seem to dry. Thanks for your great hospitality
Jul 20, 2019
The campground and the cabin we stayed in was beautiful. EVERYTHING we asked the staff about times, locations, directions, procedures was incorrect and contradictory. There’s one staff member who checked us in who was rude any time we needed to speak with her. When we asked a staff member to speak to the owner, we were told (at 1000 am) that “she’s still sleeping” and that we couldn’t.
Jul 20, 2019
We had a great stay we love the campground and enjoyed our time there we will be back
Jul 19, 2019
Camping in the Trees is great but the management that took over is still not providing things to do. Shops, food etc all closes at 5 or 6 pm, way to early and then ran out of ice cream for the kids. A lot of people I talked with were leaving early because of this. Greg
Jul 19, 2019
Staff not very friendly and when you ask them a question 94 percent of the time you get I don’t know.
Jul 19, 2019
My cabin was infested with roaches I wasn’t offered another cabin Nothing was done about this problem
Jul 14, 2019
We were happy with our stay overall the 4th of July week/weekend. However, as we attempted to call the campground for questions, the phone was almost never answered. We finally got through,were told they all use cell phones and can’t answer when they are with guests.. no land lines? Idk about that Told our deluxe cabin slept 4-6.. nope. Staff was helpful/very nice. WiFi terrible.
Jul 13, 2019
We have always like the cabins by the ponds. This cabin is our favorite with the outside space for the canopy, electric box and the firering is in the perfect place. The site needs some dirt, sand and gravel it was no joy trying to walk in water over our ankles and mud after the rain. Not happy with paying $3.50 a day resort fee for advertised amenities covered in nightly price. I'm out of space.
Jul 13, 2019
Delightful! Cabin was wonderful! Great family place to have a vacation and reunion. ! Area is beautiful.
Jul 12, 2019
Very clean cabins,friendly staff, pools were clean,views were spectacular. Everything you need is on site and the fishing was great
Jul 11, 2019
WE ALL HAD A VERY NICE STAY!!
Jul 11, 2019
Only problem was fridge wasn't working and ruined gallin of milk and about 20 worth of meat. Wasnt working properly when we got there and didnt realize it till our food spoiled
Jul 11, 2019
It was almost impossible to get through on the phone to get a confirmation of our reservation. We called over and over and over. We drove hours away just praying that they had us down because we didn't get a confirmation. While checking in - the lady at the desk watched the phone ring and ring and cracked a joke that they would hear the message next week. Unfortunate. Baths not cleaned daily!!
Jul 10, 2019
Overall, the campground was nice. Our cabin was very dark (all the way in the back on the mini creek) and smelled funny. The kitchen could have had better basic gadgets - like measuring cups and spoons. The toilet ran unless we adjusted the chain in the take. One of the rooms smelled moldy and on our last day, we were alerted to needing the filter changed. The staff was very nice and helpful.
Jul 10, 2019
Jul 10, 2019
The staff were very friendly and helpful. Our deluxe cabin had a great view of the river and was spacious enough for the 4 of us. Our granddaughter loved the pool and slide!
Jul 10, 2019
We had a little hiccup in the beginning of our stay, but Rachel went above and beyond to make things right for us. I so appreciated her professionalism and willingness to help us out. Overall a great experience. Thank you!!!
Jul 10, 2019
Nice place but the deluxe river cabin kitchen had no bowls to mix, make or store food in. I had no plans to leave the KOA for meals and I would expect a better basic stocking of kitchen essentials. Just one mixing bowl and I wouldn't complain. I had to mix pancake batter in a sauce pan. Took me a couple days to figure that one out. Otherwise, a very pleasant stay and facility.
Jul 10, 2019
While all the folks working at Cherokee KOA are great, I must say that Priscilla at the front desk was my favorite. She was so nice and helpful and a joy to talk to. The maintenance man Daren was also great.
Jul 10, 2019
For the most part our stay exceeded expectations. The pool was okay and the restrooms were acceptable for a holiday week. Parking was a challenge as there was a cabin by us that had 4 cars and a large trailer taking up a great deal of space. Be very careful driving because kids jump out from behind parked cars into the road. Our cabin was clean.
Jul 10, 2019
Overall Great. I was disappointed when I called back to make our reservations for labor day that the receptionist was rude. I was quite shocked. I was wanting to book cabin 303 which we had physically seen had a tv & fridge in it, but he kept telling me it did not. I asked if he could please verify that prior to making reservation and he was rude. You could tell he didn't want to do anything extra
Jul 09, 2019
Jul 09, 2019
The campground has changed over the last few years. The quiet hours were changed from 10 to 11 PM and were not enforced. We stayed close to the basketball court, and kids were out there at midnight. Reservations made 6 months prior were not honored. Booked a riverside cabin and was booked into the back creek side cabin. Traffic going by less than 100 away. Not a quiet stay to say the least.
Jul 08, 2019
I was in the office at 2:15 to check in and was told that I could not check in until 3, I went back at 3 and was told that my cabin was not ready yet they were still cleaning. After 4 pm my husband was talking to one of the maintenance guys who had seen him outside for quite a long time so he radioed and found out they had not even started on our cabin. I had food go bad waiting.
Jul 08, 2019
Jul 06, 2019
The staff is wonderful! The cabin had some problems, but the staff repaired them immediately. This KOA has a perfect location, wonderful staff, and great accommodations. Thank you!
Jul 06, 2019
Bed bugs, bathrooms dirty. Campsites muddy.. maintenance staff was very nice
Jul 06, 2019
Jul 05, 2019
We love the KOA camp ground. It's so kid friendly and pet friendly. We had a ball tubing!! We brought bikes and it gave our kids a way to travel all over the camp ground!! Loved that there was a dog park. My dogs were able to run and play while getting to see the kids play on the pillow trampoline!! We will definitely be back next summer!!
Jul 05, 2019
We had a great time and will be looking forward to our next trip to Cherokee!
Jul 04, 2019
A lot of work going on. Outdoor pool was closed for half our stay. No internet. Office/store closing at 6 during the summer is just silly.
Jul 04, 2019
We stayed for 5 nights. We had a perfect spot on the river. Thank you to Rachel for upgrading us there!!! Only down fall at this KOA, the cabin did not have AC. If we didn’t bring our dogs it wouldn’t have bothered us since it cools down at night. Beautiful area, nice to see the Elk. Our girls liked this KOA a lot and request to visit again next year, same time since they’ve made camp friend
Jul 04, 2019
We loved staying in the deluxe cabins. Brought our dog. It was true family fun. Fishing great. Need to supply the cabins with a large bowl for cooking and serving, and a pitcher for tea. Very clean campground.Thanks
Jul 04, 2019
Jun 28, 2019
Cabin très sympa mais manque : - de siège à balanc sous le porche et cruellement de tablette pour poser les affaires ... - absence totale d’un lieu ou faire la vaisselle - par votre sanitaires et douches excellents et très propres Enfin gentillesse du personnel ! Merci
Jun 28, 2019
It would have been nice to know about activities planned on the site ahead of time because we didn't get in until 2am Saturday June 22nd. Maybe if there is a schedule for activities, sending that information in an email or placing it in reservation paperwork would have been great. Other than that, the ministry volunteers on site were amazing and so helpful. The front desk lady was the sweetest!
Jun 27, 2019
Beautiful stream. Convenient to national park. Fun for fishing.
Jun 27, 2019
Jun 26, 2019
The staff up front was definitely not hospitable. The a/c in the master room of our cabin wouldn’t cool. The maintenance couldn’t fix it, said it’s broken and there is nothing they could do about it. Summer and lI paid extra for a cabin w a/c. My family has been coming to the Cherokee KOA since the early 80’s, 40 to 50 family members at a time. The campground has definitely not what it use
Jun 26, 2019
Loved every minute of it. Already scheduled next visit.
Jun 25, 2019
Stayed in a deluxe cabin, while other family members stayed in a camper. Had a wonderful time - even in the rain, we were able to tube, swim and watch movies under the stars. Our cabin fit our needs to the 4 nights we were there. It was clean & everything was in working order. As we were leaving, my great nephews asked if we could do this again. Definitely! (wish ice cream shop was open later)
Jun 25, 2019
Good, but the bathrooms by the pool were filthy when we arrived. Would have liked the option of AC in the cabins.
Jun 25, 2019
Asked to be moved fro. The cabin we had. It was musty smelling and it bothered my allergies. They took hours to tell us nothing was available
Jun 24, 2019
1. My cabin was not ready at 3 pm 2. Friday and Saturday night neighbors were up till 1 am being very loud disturbing my sleep. 3. The bathrooms were disgusting. I have been camping here for 20 years and for the past 6 years this campground has seamed to have changed management several times. This time our stay was not at all pleasant.
Jun 24, 2019
I think the staff is great! I didn't have any issues other than the weather! But I'm pretty sure KOA doesn't control that! Whole facility is clean and the staff goes out of their way to make sure you have what you need. They are highly visible, never intruding, and always ready to help!
Jun 24, 2019
Although improvements have been made, it has a way to go to be a 5 star KOA. The restrooms stayed dirty for days with clogged toilets. In the shower house with individual showers, 2 had blown lights limiting the number, and people had to form a line and I waited for 45min to shower. Staff did have compliments regarding new GM. I asked what they thought of her and it was positive.
Jun 24, 2019
After a storm came through and took out the internet, they were in no rush to get it back up. Quiet hours were not enforced, showers were nasty.
Jun 22, 2019
The campground was not clean, the office and all concessions closed early.
Jun 19, 2019
We enjoyed are stay on the river. We noticed the positive changes happening at the campground and it also had a lot more campers. We will definitely be back next year.
Jul 23, 2019
Favorite camp ground. Lots to do
- Lydia Wilson on Google
Jul 22, 2019
Amazing KOA. The area is very scenic. Plenty to do at the campground from inside and outside pool with slide bounce pillow and you can tube right there! Our kids loved it, they did not want to leave for day trips! Sites were decent size. Only downfall for us was our site was pretty muddy.
- Jonathan Graef on Google
Jul 22, 2019
Great.. what a blast
- Gary Sessoms on Google