Ashland / Huntington West KOA Reviews

Campground Reviews

Nov 16, 2017
Stayed there 8 months, still have my fifth wheeler there in storage, hoping to stay there again on next job
Nov 14, 2017
Fairly new campground. Trees are slowly growing. Very quiet. Owners are very pleasant. Disappointed that handicap restrooms were locked, both upper and lower one. Difficult to maneuver in small shower area. Stayed 10/21-11/12. Requested to convert to monthly rate approximately 9 days into our stay and was notified that the owner (mr) informed staff that we would have to relocate to lower area.

CAMPGROUND RESPONSE / COMMENTS:

Our family shower room is kept locked to ensure it is ready for those needing those special facilities and can be utilized by requesting the key during your stay. The M/W bathrooms have handicap stalls available. Monthly rates must be requested on check-in and are only available in specific areas of the campground for the benefit of all campers.
Nov 12, 2017
This was my second stay at this Campground. It is close to where my son lives and I enjoy the location and access to everything in the area

CAMPGROUND RESPONSE / COMMENTS:

Glad to hear you enjoyed your stay at our location.
Nov 12, 2017
Your staff are always courteous and helpful. We always plan to stay here in our way to VA.

CAMPGROUND RESPONSE / COMMENTS:

So glad you found us. We try hard to make each guest feel at home.
Nov 11, 2017
Nov 06, 2017
Wifi wasn't the greatest.
Nov 04, 2017
Very nice.

CAMPGROUND RESPONSE / COMMENTS:

So pleased you enjoyed your stay. Safe travels.
Nov 02, 2017
Nov 02, 2017
Enjoyed the cabin but after checkout noticed a 50$ charge on our Visa-I called and was told they were missing 2 hand towels and a garbage can-I said to recheck-The owners were rude to me -I talked to a helper the next day and she found the garbage can and said both towels WERE there but 1 was damaged with some dog hair ! They gave 25$ only back-What happened to Cust Service? No more KOA's for us !

CAMPGROUND RESPONSE / COMMENTS:

As the owner who spoke with you, I agreed to split the difference of the charge against our policy. These items were not "found" as you state here. Items removed from our cabins are subject to charges for replacement so the next customer has the benefits of the amenities.
Nov 02, 2017
This is the 2nd time I've been here, both times, very unfortunately, only overnight. This is such a gem of a park and I really wish I could have stayed much longer to fully appreciate it.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the kind words. We hope you get to stay longer next time.
Nov 02, 2017
Arrived after the fgice closed & there was info waiting for us. Hurray!

CAMPGROUND RESPONSE / COMMENTS:

So happy to have you stay and that the information was easy to find
Nov 01, 2017
Oct 31, 2017
Excellent. Always a good place.
Oct 31, 2017
Oct 30, 2017
Oct 30, 2017
Oct 30, 2017
We really enjoyed our stay! It was really quiet and rainy, however, we had a good family time weekend and we look foreward to our next trip. The Owner's were very nice and accommodating to not just our needs, but they were equally helpful to everyone. Thank you, Randolph Scott

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you had a great stay. We look forward to seeing you and your family again soon.
Oct 26, 2017
Oct 25, 2017
Nice quite place with friendly staff has everything you would want for camping

CAMPGROUND RESPONSE / COMMENTS:

Thank you.
Oct 25, 2017
I believe it's important to be there for your customers. It's so nice to be escorted to your site & if there's a problem, some one from the campground is right there. The customer that has been on the road part of the day SHOULD NOT have to circle around the campground finding their site & getting lined up with utilities. And then because you are towing a vehicle you can't hook-up to the sewer.

CAMPGROUND RESPONSE / COMMENTS:

Store hours were 8am-8pm during your stay. The ledger shows you arrived around 1230pm? I usually escort our guests, but with my wife gone for a family health emergency that weekend, I was apparently unable to assist you when you arrived. My apologies. Our sites are built strictly to the KOA design we were provided when building this campground in 2008. A 20' sewer hose usually works with a 40' MT
Oct 24, 2017
This is our second time at this KOA. We came spent an unplanned weekend. The park was clean. The staff was very friendly and gave us some ideas of attractions in the area. Thank you for a great weekend.

CAMPGROUND RESPONSE / COMMENTS:

Very glad we were able to help you have a good stay.
Oct 23, 2017
Oct 23, 2017
Oct 23, 2017
Oct 23, 2017
Me, my fiancé, and his daughter stayed for two nights this past weekend and it was such a wonderful stay! The cabin was perfect! When we arrived, the woman informed me there was some kind of issue with the booking, but that they were upgrading us to a better cabin to make up for it. I really appreciate that. Also, it was wonderful to have events for the kids! Would definitely recommend to others!

CAMPGROUND RESPONSE / COMMENTS:

So glad that you all had a wonderful time.
Oct 23, 2017
Nice KOA

CAMPGROUND RESPONSE / COMMENTS:

Thank you.
Oct 23, 2017
Except for dirty grills and locked handicap bathroom, everything was perfect.

CAMPGROUND RESPONSE / COMMENTS:

Yes, the lower Family Handicap shower room is kept locked to prevent vandalism. This is not used very often since showers are available in the bathrooms. However, the key is available for use upon asking.
Oct 22, 2017
Ok for overnight. Very clean and well kept.
Oct 22, 2017
Wifi very poor. Mud holes at corners of sites. No shade.

CAMPGROUND RESPONSE / COMMENTS:

We work hard to keep the tracks in our grass filled. Unfortunately, there was a lot of rain before your stay, and although our sites have the latest KOA turn radius, sometimes customers cut the corners and rut the grass.
Oct 22, 2017
Very nice "Kabin" friendly staff

CAMPGROUND RESPONSE / COMMENTS:

Thank you, kindly.
Oct 22, 2017
Beautiful area and very helpful staff. I did not report some Cable TV issues with Site 50. We barely had any picture on ANY of the cable channels Surprised since this is a CABLE network. Please investigate.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your comments. Upon investigating, it appeared that the connection had been damaged earlier. We have staff to correct minor issues, so please let us know while you are here, so we can make the whole stay great. It has been repaired.
Oct 21, 2017
Good site no problems with electricity on and off like I have had at other campgrounds. Enjoyed our stay

CAMPGROUND RESPONSE / COMMENTS:

Glad you enjoyed the stay.
Oct 19, 2017
Oct 19, 2017
Oct 16, 2017
This KOA seems to have a lot of permanent residents. Some of those sites are a little trashy looking.

CAMPGROUND RESPONSE / COMMENTS:

We work hard to keep our extended stay locations up to standards. We do not have permanent residents, though. This year, there was a particular large amount of work in the area, which we are glad to see in our locale, due to several years of a downturn in economy.
Oct 16, 2017
Great site. Staff very friendly and extremely helpful. Site was great. Will definitely stay again

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the comments. Look forward to seeing you again.
Oct 15, 2017
Great location for a road trip. Nice facility.

CAMPGROUND RESPONSE / COMMENTS:

Thank you.
Oct 14, 2017
Staff was very helpful with must see Country Highway 23 highlights. We enjoyed the drive and seeing the original homes and areas of the country's music ever stars when they were young . Things you never hear about. Great camping location going west or south .

CAMPGROUND RESPONSE / COMMENTS:

Thank you. Hwy 23 is beautiful, and seeing all the stars beginnings lets you in their lives a little bit.
Oct 13, 2017
We enjoy staying at this KOA campground.

CAMPGROUND RESPONSE / COMMENTS:

We enjoy having y'all here. See you soon.
Oct 12, 2017
Very clean. I changed our reservation & was charged for 3 days instead of 2 days. my brother was on a site with a grill, the night we used it, it was out of propane, we were told the office was closed & she would be glad to fill it the next morning (should have been filled before his arrival). We called at 7:55 am and was told they didn't open until 8:00 am (why did you answer the phone)?

CAMPGROUND RESPONSE / COMMENTS:

thank up. Propane tanks are normally checked each check out. Human error does happen. Our store does open at 8AM, but to open on time clerks are here at 7:45 to prepare store for the day. And yes, we do answer the phone before 8AM if possible.
Oct 11, 2017
We had planned to stay 3 nights. Weather was coming in the way we were going. Went to office & no worries able to get the other 2 nights. The employees were very nice & helpful . The park was easy to navigate. Spots were level & spacious. Everything worked fine . Great water pressure. Lots of room to walk the Dogs ð

CAMPGROUND RESPONSE / COMMENTS:

We try to help every way we can
Oct 10, 2017
On the premium pad spot ran out of propane asked to wait until next day to dark to refill it so could finish supper ?

CAMPGROUND RESPONSE / COMMENTS:

Per our propane license, we cannot fill tanks later than dusk because of the lack of lighting around the area.
Oct 09, 2017
I reserved a pull thru, paid for a pull thru, got in at 7 PM and told I was going to a back-in. No one contacted me before arrival of the change and my bill was not adjusted even though I brought it up she still left my charge as a pull thru which is wrong.

CAMPGROUND RESPONSE / COMMENTS:

You were put on our deluxe backin, has two tent sites adjoining with an extra large site to begin with. The normal price includes the one extra tent site, so you were not charged for that. We had to change sites because the guest in site had mechanical problems and could not move. We could have charged you normal cost which would have been an additional $30.
Oct 08, 2017
Campgrounds were very well maintained, and staff was extremely helpful.

CAMPGROUND RESPONSE / COMMENTS:

thank you
Oct 07, 2017
We had a bad experience with both KOA corporate and this campground regarding cancellation and reschedule. When we booked the reservations online our confirmation indicated that we should cancel 48 hours prior to the arrival date, we did that but this campground has its own unpublished policy of 7 days so lost deposit. Grounds well kept but strong sewer smell in bath house and store.

CAMPGROUND RESPONSE / COMMENTS:

If you need to cancel your reservation, you must call the campground before deadlines listed to receive deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable. Not calling to cancel/no show results in forfeiture of entire deposit. RV & Tent Sites:48 hours cancellation notice required. Notify your KOA by 4p.m. 2 days before scheduled arrival
Oct 07, 2017
Overall our stay in the cabin was very good. But, the mattress cover was stained and worn, a little gross. Other than that we thought everyone was very friendly and helpful. A quiet and peaceful location.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. In the process of training new housekeeping staff, the mattress cover was noted but not changed. It has been taken care of.
Oct 06, 2017
Second time we've stayed there. Sorry we couldn't stay more than one night. Well-maintained park and friendly staff.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. You'll have to stay longer next time,
Oct 04, 2017
Oct 04, 2017
Oct 04, 2017
Very friendly and clean.

CAMPGROUND RESPONSE / COMMENTS:

Thank you very much
Jan 14, 2020
We stayed at this campground for a few months while my husband was working in the area and really enjoyed it! It’s a nice, quiet campground and the owners and staff are very friendly and helpful! We would definitely stay here again!
- Amanda Wilbanks on Google
Dec 15, 2019
Took a trip to Kentucky and stayed at koa and loved the campground dog and kids had a blast
- James Hartford on Google
Oct 30, 2019
It was a good place to stop for the night. It was quiet with all of the amenities that you would want or need. The lady that checked us in was very friendly and helpful. Good stop.
- David Hay on Google

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