Ashland / Huntington West KOA Reviews
Oct 21, 2019
Oct 21, 2019
Our stay was exactly what we needed. My two boys enjoyed the game room and the walk through the trail. Our cabin was cozy and not hard to keep warm on the cold night we had while there. The Campground over all was a great experience. The playground was the kids best!
Oct 15, 2019
Had a wonderful weekend
Oct 14, 2019
Had a wonderful time
Sep 27, 2019
Sep 21, 2019
Sep 03, 2019
We rented two cabins and had a great time. Grandkids, parents and Grammie and Gramps had a very enjoyable weekend. Very friendly and helpful staff. Lots of activities for all.
Aug 05, 2019
Aug 04, 2019
This is nice place but not for a family with teenagers. There is nothing for them to do besides the pool. Too many RVs and 4 cabins. The cabin was too small. The full kitchen wasn’t a full kitchen. No oven and stove had 2 burners.
Jul 30, 2019
Wonderful time!!
Jul 15, 2019
Very enjoyable, clean and great customer service.
Jun 26, 2019
The owner and staff were AMAZING and extremely accomodating!!! Loved the camp cat,Smoky!!! The cabin was well equipped, as well!
Jun 04, 2019
May 28, 2019
Loved the cabin and setup it was wonderful
May 01, 2019
Great easy on/off interstate location yet isolated - so it was very quiet with nice views. Staff was super friendly and when the person in our reserved cabin wanted to stay an extra day, the staff upgraded us to a higher level cabin for the same price.
Jan 04, 2019
Nov 11, 2018
First ever stay in a KOA cabin. Very comfortable. Would use one again.
Nov 03, 2018
Oct 29, 2018
Love the space and cabin at the end of the row where we stayed. . Lots of fun things to do at this site, nice patios connected to cabins. Disappointment was that refrigerator did not work well and bugs on bed blanket. I brought my own sheets/ blanket so if pulled the blanket off and slept on my sheets. I didn't see any bugs in the white sheets so it might have been isolated to that.
Oct 08, 2018
We traveled with our two dogs and it was nice to have the dog park. The KOA was very quiet and well maintained. The staff members were friendly!
Sep 30, 2018
We didn’t make it to the campground. The owner of this campground was NOT friendly or easy to work with. Our group had trouble with some reservations. I called to check on ours to make sure there wasn’t trouble with ours. Instead I got an earful about the other people in our party. She was very rude to talk to. Everyone else in our group also reported having issues with her rudeness.

CAMPGROUND RESPONSE / COMMENTS:

If I seemed rude, it was because I had all cabins full and would not compensate the couple that wanted a free cabin. We count children as below 16, they had 20+ year olds. If the guest withholds such information, then expects(demands) another site at no cost, with name calling and cursing then yes I may come across as rude..
Sep 24, 2018
I rented a cabin and unfortunately the toilet stopped working after the office closed so we were unable to use what we paid for. They did come over the next morning/early afternoon and fixed it. they indicated the pool was open until 9-22. That was not the case as the case as when we arrived it was closed. Very disappointing. They sent us to lakes to swim that you were not allowed to swim in.
Sep 17, 2018
Great cabin and facility. Everything looks new.
Sep 17, 2018
I paid extra for a deluxe cabin because we were camping with an infant. We had to leave early because it was so hot that she got diarrhea. The cabin was 85 degrees when I asked them to look at the window ac. And they said it was my fault for lowering the temperature too low. If they would have replaced it, which wouldn’t have took but a few minutes I would have left a five star.
Sep 11, 2018
Beautifully maintained site and the cabin we stayed in was great. Hosts were very friendly and helpful.
Aug 27, 2018
Aug 10, 2018
Great people, great facility!
Aug 09, 2018
Aug 07, 2018
The staff/owners were fabulous. Our cabin was clean and the grounds were lovely. We had a wonderful stay.
Aug 03, 2018
Jul 17, 2018
Was really nervous to stay at another KOA since the last bad experience. But this one was over the top
Jul 09, 2018
Not real impressed, all the staff except for one little lady was very polite and helpful...her, not so much. Pretty "matter of fact" about everything. Sites are not very level, sort of an optical illusion... until the jacks come down and one needs a step ladder to reach the first step on the coach. GREAT July 4th fireworks show, not any shade, works in a pinch.
Jul 06, 2018
Jul 02, 2018
This is our fourth time staying at the cabins here over the past three years. Friendly, clean, great family atmosphere. Love the two kids parks and the pool. We did the nature trail hike this time and really enjoyed it! Moderate intensity with some fallen trees you have to climb over—lots of ticks though! Make sure you check! Wish you had pbskids as a cable channel. We will visit again!
Jul 02, 2018
Great location! Cabin was perfect for a family of four.
Jun 18, 2018
We were in one of the cabin and it was nice. It was a busy weekend so they needed more help on Friday ( ran out of fire wood to buy)
Jun 11, 2018
It was great the staff was very helpful and friendly the pool was relaxing for that hot day we had
May 27, 2018
The cabin we stayed in was very clean and orderly. The staff was quite accommodating.
May 22, 2018
Very pleasant and clean!
May 18, 2018
Love staying at this KOA.
May 13, 2018
We stayed in a dirty cabin, floors not swept (dead bugs/filth), filthy kitchen/stove/coffee pots, fan cover missing was covered with dust. We will not be back to this KOA. Had an industrial plant on the one side and we baked on the top of the hill with no shade.
Nov 27, 2017
I love KOA cabins but NOT at this facility. I've stayed at wonderful KOA cabins in WV, VA, NC, NY, CO, TN and MD. If you like a barren parking lot, filthy cabin and rude service then this is the place for you. If not, I recommend you keep driving to the next KOA.I sincerely hope they upgrade their service soon, shame that someone would think this place is representative of all KOAs, it is not.

CAMPGROUND RESPONSE / COMMENTS:

This is certainly not our standard. We would ask that you return to the office, to discuss any issue of concern upon check-in in the future, to give us an opportunity to address on the spot. In this instance, the office was open for another five (5) hours that day. We want all our guests to the have that great KOA experience.
Nov 18, 2017
Very clean, friendly, and updated facilities. Honestly, I felt it was a bit of a gamble staying here, but was extremely delighted upon arrival. For non-rv travelers, is say this is a very viable and possibly better alternative to a hotel.

CAMPGROUND RESPONSE / COMMENTS:

Pleased you took the gamble and that you had a wonderful stay.
Nov 02, 2017
Enjoyed the cabin but after checkout noticed a 50$ charge on our Visa-I called and was told they were missing 2 hand towels and a garbage can-I said to recheck-The owners were rude to me -I talked to a helper the next day and she found the garbage can and said both towels WERE there but 1 was damaged with some dog hair ! They gave 25$ only back-What happened to Cust Service? No more KOA's for us !

CAMPGROUND RESPONSE / COMMENTS:

As the owner who spoke with you, I agreed to split the difference of the charge against our policy. These items were not "found" as you state here. Items removed from our cabins are subject to charges for replacement so the next customer has the benefits of the amenities.
Oct 23, 2017
Me, my fiancé, and his daughter stayed for two nights this past weekend and it was such a wonderful stay! The cabin was perfect! When we arrived, the woman informed me there was some kind of issue with the booking, but that they were upgrading us to a better cabin to make up for it. I really appreciate that. Also, it was wonderful to have events for the kids! Would definitely recommend to others!

CAMPGROUND RESPONSE / COMMENTS:

So glad that you all had a wonderful time.
Oct 22, 2017
Very nice "Kabin" friendly staff

CAMPGROUND RESPONSE / COMMENTS:

Thank you, kindly.
Oct 08, 2017
Campgrounds were very well maintained, and staff was extremely helpful.

CAMPGROUND RESPONSE / COMMENTS:

thank you
Oct 07, 2017
Overall our stay in the cabin was very good. But, the mattress cover was stained and worn, a little gross. Other than that we thought everyone was very friendly and helpful. A quiet and peaceful location.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. In the process of training new housekeeping staff, the mattress cover was noted but not changed. It has been taken care of.
Sep 12, 2017
We reserved a pull through site. On the day of travel to the KOA we had a wheel on the camper fail. After we arranged to get it fixed (3 week turn around), we continued our trip. On the way there we called and asked to change from camper site to a cabin. They managed to have a cabin with a kitchen we needed because, we were cooking food that night for a family reunion the next day. Thank you Staff

CAMPGROUND RESPONSE / COMMENTS:

You're welcome. We do as much as we can. See you soon.
Aug 21, 2017
Very clean and comfortable accommodations. Manager very courteous. Only issue was no toilet paper and needs light bulb replaced.
Oct 30, 2019
It was a good place to stop for the night. It was quiet with all of the amenities that you would want or need. The lady that checked us in was very friendly and helpful. Good stop.
- David Hay on Google
Oct 25, 2019
Close to home. Nice pool, kamp K9 park is a safe place for us to walk our dogs.
- Kathy Kaskey on Google
Sep 24, 2019
Very friendly, clean facilities with plenty to do and lots of room to do it in... nice pool 😃
- Jayne Secor on Google

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