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Sep 22, 2023
Sep 20, 2023
We enjoyed our quick weekend trip. A little chilly for pool use but loved coming down for wine and cheese on Friday upon arrival. The store had a wide variety of items so that worked out well. Location is great. Enjoyed the bike rentals. Only wish there were more food items at the Sand Shack. Restrooms were clean. Playground and jumping pillow were a big hit!
Sep 18, 2023
Everything was great but it was really hard to find our airstream at night. Can there be illuminated signs next to road so easier to see in the dark?
Sep 14, 2023
I would so like to see DJ at the Pool again!
Sep 13, 2023
Pros: Appreciated the staff and extra activities. Cons: no hot water; lack of enforcement on noise and cabin capacity use.
Sep 13, 2023
The room was filthy and gross when I arrived to my cabin. There were dirty linens everywhere - on the bed and floor. The floor looked like it hadn't been swept for days. Upon checking the water faucet near the outside table and fire pit it was determined that it was broken. The faucet knob was loose and no water could come out. The outside table was also dirty with food crumbs.
Sep 13, 2023
Enjoyed my stay all the activities were so fun my kids enjoyed Thank you
Sep 13, 2023
Cabin described as close to pool with queen bed. Was given cabin (213) furthest from pool and had only a full bed. Check in is 4, arrived 5:15 and still had staff cleaning the room on arrival, had to wait additional 5 mins. Front door look nearly impossible to engage. Shower handle broken. Bedroom door handle broken. AC unit was off but compressor would turn on loudly every 30 mins all night.
Sep 13, 2023
Everything was awesome!! The only issue was that the movie choice “Raya and her dragon” freaked out my kiddos and we had to leave. Everything else was lovely!! Thanks KOA Santa Cruz! Thanks for all your smiles & excellence!
Sep 12, 2023
We enjoyed a lot, great customer service, very clean facilities and booked again for next yest
Sep 12, 2023
Been coming here for about 7 years and have always had an amazing time. A few hiccups here and there but nothing to complain about. Some weird vibes from some of the staff in the golf carts although Ray was amazing. My friend is handicapped and was trying to walk up the hill and he gave her a ride to the cabin. Out of everyone at the desk Heather was nice. PLEASE DESIGNATE ADULT TIME FOR SPA!!!!!!
Sep 12, 2023
Sep 11, 2023
It was easy checking in after hours and staff was pleasant. Cabin was nice but noise was quiet loud even during quiet hours. Has several fun activities and nice pool and hot tube. I loved that they had breakfast and dinner options. My kids love the bouncy pillow and playground. Only complaint would be the noise and the bathroom ran out of soap and toilet seat covers.Thanks for the wonderful stay.
Sep 11, 2023
We had fun with my friends and their family. How we wished we were able to book a cabin with restroom and kitchen. That will be more convenient.
Sep 11, 2023
We loved it. The kids and parents had a great time. It was our 3rd time booking this KOA.
Sep 07, 2023
Our kid's bike was stolen :( We've been coming for years and have always left our bikes out. This is the first time there has been any theft. I realize I should have locked up the bikes, but it definitely stained our experience, and made me question the safety of the premises. The cabins were over $400 a night. Maybe some extra cameras around the site for added security is warranted.
Sep 07, 2023
Stayed here for the first time last year over Labor Day weekend with a group of friends and it’s our new tradition. Already booked for next year!
Sep 07, 2023
My grandkid wanted to swim for her birthday, so I booked a lodge and our family had the best time making the happiest of memories. We used to hold large family reunions here every two years until the pandemic started. Booking a former family lodge really felt good. Thank you!
Sep 07, 2023
The campground and cabin is beautiful and the staff is friendly. The cleanliness of the bathrooms/showers and pool was awful.On Saturday of our stay the bathrooms by the cabins were so bad, we could not use them, they were absolutely disgusting.The pool area was also poorly cleaned. There was a power outage during the night,which was not communicated, no hot water the next morning.

CAMPGROUND RESPONSE / COMMENTS:

Annette, Thank you for providing feedback regarding your stay with us. We are sorry to learn you did not enjoy your stay. We were just as disappointed that there was a power loss over night that was not planned or anticipated.
Sep 06, 2023
We have stayed here multiple times. It definitely seemed that quiet hours are less enforced now. It was very loud past midnight all 3 nights (especially bothersome on Sunday.) Love the bouncy pillow and the train and climbing tree. Store is well stocked. Couple of things to change: - Ice is too expensive - what a ripoff - Please provide some kindling with wood (and wood was wet!)
Sep 06, 2023
A lot of things on the property need to be updated. Our bathrooms were really dirty and not cleaned often enough for the busy holiday weekend with full grounds. Otherwise, we will return as we overall really enjoyed our stay!
Sep 05, 2023
Very nice clean camp, but little bit crowded for us
Sep 05, 2023
The KOA staff, amenities and activities were top notch. Honestly, the fellow campers and proximity of the cabins and campsites felt a bit more like tailgating in a parking lot than camping. Admittedly I went during Labor Day so it was a particularly full weekend. Some campers were blasting some non kid friendly music all day long. Not the most relaxing experience for me but my kids had a blast.
Sep 05, 2023
We love your site but this time we were not happy with the condition of the cabin we stayed in (toilet was leaking, sliding door to bedroom was hard to close, dishware was not as supplied as before). It was also pretty noisy in our area after 10 pm.
Sep 05, 2023
Sep 04, 2023
Sep 02, 2023
Well maintained campsite. Cabins are too close by. Bathrooms were not clean early in the morning
Sep 01, 2023
Such a beautiful camp. So many fun things to do in this koa. It is very family and pet friendly. All staff we talked to was so nice, friendly and helpful when needed.

CAMPGROUND RESPONSE / COMMENTS:

Hello Juan, thank you for your kind words and taking the time to review your stay. We look forward to seeing you again another time!
Aug 31, 2023
No stove top or larger fridge. I have stayed at these koa cabins in the past with stove top and fridge. We brought things to cook and did not have a place or pots to use for cooking.
Aug 30, 2023
This is our 5 stay at the campground and it’s all way so clean and the people are so friendly. This stay we celebrate my birthday in an airstream and it was so much fun that now my son wants to do the same for his birthday.
Aug 29, 2023
Aug 29, 2023
Aug 28, 2023
All if the staff were amazing. I was astounded at the customer service. Loved every bit of our stay!!!! The only feedback I have is that it was hard to find the women's restroom near the glamping cabins. And the shower situation wasn't explained. It was intimidating that it was co Ed until I realized they were individual stalls. Women's restroom out of TP by Sunday morning.
Aug 28, 2023
It would have been nice if the Saturday pizza crew would have included my special needs nephew when they were showing his little cousin special treatment and acknowledgement at the Sand Shack instead of ignoring him like he didn't exist. AUTISM AWARWNESS&ACCEPTANCE especially at a place geared for the kids. Disappointed. Been coming here 36 years. Thanks.
Aug 28, 2023
Excellent location and amenities. Campstore is well stocked and has great selection of items. Cabin can use some refreshing. Sofa was very worn out. Floors need to be mopped because they were very dirty.
Aug 28, 2023
Family visiting from out of town. Wanted to all be together for the weekend.
Aug 27, 2023
Had a great time! The door key was a little troublesome but everything else was great
Aug 24, 2023
We had a great time! Friendly people fun for the whole fam
Aug 24, 2023
Aug 23, 2023
So outrageously expensive! Paid less for a deluxe ocean front room in Kauai.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate your feedback regarding your stay as it provides us with valuable information to ensure that everyone has the best experience possible. We are sorry that we did not meet your expectations and we hope you will give us another opportunity in the future!
Aug 23, 2023
Aug 23, 2023
Excellent
Aug 23, 2023
I came here as a kid and it’s everything I remember and so much more. Clean, safe, family friendly with friendly staff and great location. We’re making this an annual trip. �
Aug 23, 2023
Beautiful! We always enjoy our stay at the Cabins! Awesome Atmosphere!!
Aug 23, 2023
This is a great KOA and we will definitely be back. The Deluxe Cabin were truly deluxe with linen, towels, bedding and basic kitchen amenities included. The staff and management were wonderful with the kids. They loved all of the activities including tye dye, movie night, pizza, and swimming. We also rented the little banana bikes and scooter for the kids. Overall, it was a great time!
Aug 23, 2023
Better than I expected. Everything was very well done
Aug 22, 2023
My grand kids had an amazing time. We loved the deluxe cabin. My only suggestion is to have more trash bags available and maybe more instruction on how to properly start a fire. Other than that, loved it will definitely be back to KOA...
Aug 22, 2023
We had fantastic time, the staff was friendly and helpful especially during the coloring contest on Saturday, August 19, Courtney (I hope I got her name right) was amazing, she was great with our grandkids and made us all feel special. It’s people like her that will bring us back. Thank you so much.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words Steve. We think Courtney and her team are pretty great as well! We will pass on your sentiments to her. We look forward to seeing you again soon!
Aug 22, 2023
staff is very friendly, helpful & courteous. Grounds kept clean and the Text message reminders were appreciated. One staff member really shined with our group working the Art contest and Ceramic event. Believe her name was Courtney, she is Awesome and made things so exciting and fun for our group. Lauderdales; Carrillo and Montoya's If only one thing the sofa matters was in poor shape 109

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay with us. Your kind words mean a lot and we will pass that along to Courtney and her team. We appreciate your feedback on the mattress also and will have our team look into that! We look forward to seeing you again real soon.
Aug 22, 2023
BEAUTIFUL LOCATION! I LOVED IT SO MUCH, THAT I WILL BE BACK WITH MY FAMILY!!!

CAMPGROUND RESPONSE / COMMENTS:

We are so glad to hear you enjoyed your stay with us Max and we look forward to seeing you again soon!
Apr 28, 2024
LOVE this KOA! It's our home base for weekender trips in our RV. Friendly staff, nice and clean, great amenities. Love the themed weekends, and holiday celebrations.
- Kaari Jacobs on Google
Apr 27, 2024
This is a very nice KOA and definitely a KOA type experience. We checked in quickly and our spot was adequate for our van. The showers in the morning were good but could have been a bit cleaner. That is why the four star rating...
- Kathleen Dent on Google
Apr 23, 2024
Could not rate rooms as we have a RV. Most excellent service and well maintained grounds in a beautiful setting.
- Paul Smith on Google