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Sep 05, 2023
We love your site but this time we were not happy with the condition of the cabin we stayed in (toilet was leaking, sliding door to bedroom was hard to close, dishware was not as supplied as before). It was also pretty noisy in our area after 10 pm.
Sep 05, 2023
Sep 04, 2023
Sep 02, 2023
Well maintained campsite. Cabins are too close by. Bathrooms were not clean early in the morning
Sep 01, 2023
Such a beautiful camp. So many fun things to do in this koa. It is very family and pet friendly. All staff we talked to was so nice, friendly and helpful when needed.

CAMPGROUND RESPONSE / COMMENTS:

Hello Juan, thank you for your kind words and taking the time to review your stay. We look forward to seeing you again another time!
Aug 31, 2023
No stove top or larger fridge. I have stayed at these koa cabins in the past with stove top and fridge. We brought things to cook and did not have a place or pots to use for cooking.
Aug 30, 2023
This is our 5 stay at the campground and it’s all way so clean and the people are so friendly. This stay we celebrate my birthday in an airstream and it was so much fun that now my son wants to do the same for his birthday.
Aug 29, 2023
Aug 29, 2023
Aug 28, 2023
All if the staff were amazing. I was astounded at the customer service. Loved every bit of our stay!!!! The only feedback I have is that it was hard to find the women's restroom near the glamping cabins. And the shower situation wasn't explained. It was intimidating that it was co Ed until I realized they were individual stalls. Women's restroom out of TP by Sunday morning.
Aug 28, 2023
It would have been nice if the Saturday pizza crew would have included my special needs nephew when they were showing his little cousin special treatment and acknowledgement at the Sand Shack instead of ignoring him like he didn't exist. AUTISM AWARWNESS&ACCEPTANCE especially at a place geared for the kids. Disappointed. Been coming here 36 years. Thanks.
Aug 28, 2023
Excellent location and amenities. Campstore is well stocked and has great selection of items. Cabin can use some refreshing. Sofa was very worn out. Floors need to be mopped because they were very dirty.
Aug 28, 2023
Family visiting from out of town. Wanted to all be together for the weekend.
Aug 27, 2023
Had a great time! The door key was a little troublesome but everything else was great
Aug 24, 2023
We had a great time! Friendly people fun for the whole fam
Aug 24, 2023
Aug 23, 2023
So outrageously expensive! Paid less for a deluxe ocean front room in Kauai.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate your feedback regarding your stay as it provides us with valuable information to ensure that everyone has the best experience possible. We are sorry that we did not meet your expectations and we hope you will give us another opportunity in the future!
Aug 23, 2023
Aug 23, 2023
Excellent
Aug 23, 2023
I came here as a kid and it’s everything I remember and so much more. Clean, safe, family friendly with friendly staff and great location. We’re making this an annual trip. �
Aug 23, 2023
Beautiful! We always enjoy our stay at the Cabins! Awesome Atmosphere!!
Aug 23, 2023
This is a great KOA and we will definitely be back. The Deluxe Cabin were truly deluxe with linen, towels, bedding and basic kitchen amenities included. The staff and management were wonderful with the kids. They loved all of the activities including tye dye, movie night, pizza, and swimming. We also rented the little banana bikes and scooter for the kids. Overall, it was a great time!
Aug 23, 2023
Better than I expected. Everything was very well done
Aug 22, 2023
My grand kids had an amazing time. We loved the deluxe cabin. My only suggestion is to have more trash bags available and maybe more instruction on how to properly start a fire. Other than that, loved it will definitely be back to KOA...
Aug 22, 2023
We had fantastic time, the staff was friendly and helpful especially during the coloring contest on Saturday, August 19, Courtney (I hope I got her name right) was amazing, she was great with our grandkids and made us all feel special. It’s people like her that will bring us back. Thank you so much.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words Steve. We think Courtney and her team are pretty great as well! We will pass on your sentiments to her. We look forward to seeing you again soon!
Aug 22, 2023
staff is very friendly, helpful & courteous. Grounds kept clean and the Text message reminders were appreciated. One staff member really shined with our group working the Art contest and Ceramic event. Believe her name was Courtney, she is Awesome and made things so exciting and fun for our group. Lauderdales; Carrillo and Montoya's If only one thing the sofa matters was in poor shape 109

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay with us. Your kind words mean a lot and we will pass that along to Courtney and her team. We appreciate your feedback on the mattress also and will have our team look into that! We look forward to seeing you again real soon.
Aug 22, 2023
BEAUTIFUL LOCATION! I LOVED IT SO MUCH, THAT I WILL BE BACK WITH MY FAMILY!!!

CAMPGROUND RESPONSE / COMMENTS:

We are so glad to hear you enjoyed your stay with us Max and we look forward to seeing you again soon!
Aug 20, 2023
Accommodating
Aug 20, 2023
If you come with your RV or stay in accommodations with shower/restrooms, I would highly recommend. I will discourage all others as some on site restrooms with showers attached are all genders. Very inappropriate and uncomfortable for all genders!
Aug 20, 2023
I honestly love what you offer but I was very disappointed. Last year when we came with three groups of friendly we were split and if we wanted to be closer we had to to pay. This year I booked it all under my name so that we were all be. Heck in together and be closer. The person I book said great you will be at 154 and the other two cabin of four is closed by it. When we arrived we were informed

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking the time to provide us with feedback Sadia. We are sorry to hear that there was some confusion with your reservations and will be working to ensure that process is smoother. We appreciate choosing to stay at the Santa Cruz Monterey Bay KOA. We will see you again soon!
Aug 19, 2023
Cabins were very close to each others and to each RV. Very little privacy!
Aug 19, 2023
Aug 19, 2023
First time here. We were really impressed. All staff was very friendly and helpful. We will be back with our family.

CAMPGROUND RESPONSE / COMMENTS:

We are so glad to hear that you enjoyed your stay Carol. We look forward to seeing you and your family again very soon!
Aug 18, 2023
It took me quite a while to actually find the location but once I did, I was highly impressed with the cleanliness of the campground and the exceptional professionalism of your staff. After hours check-in was a breeze. I definitely would stay there again.
Aug 14, 2023
Aug 14, 2023
Short wait wait in line and then an awesome customer service rep checked me in. Upon opening the airstream the air inside was hot and muggy. A slight odor as well. Attempting to turn on the AC was futile. It did work and the knob for adjusting the heating and cooling was removed. I opened all the windows to discover rips in the screen which allowed bugs in. Spiders hidden inside the airstream cab
Aug 14, 2023
The campground is nice, but as it’s a bit tight, I do think they need to remind people of morning quiet hours when checking in. Both mornings our neighbors were literally yelling at 6:45am, so we did not sleep well. Of course, I know that these people don’t represent everyone but having a reminder at check in might be helpful! Thank you.
Aug 14, 2023
Aug 14, 2023
Aug 14, 2023
Overall this KOA was nice but our cabin smelled like sewage the entire time we stayed there. Yuck. I didn’t love that the activities were limited Sunday to Tuesday. Also at one point we were “reminded” that the store was closing early but we never actually were told this information ahead of time. Not sure we would stay again for the price. It was conveniently located 1 mile away from the be
Aug 14, 2023
We have stayed there many times, it’s one of our favorite parks for the amenities and being so close to the boardwalk in the beach! Our only complaint was that our camping cabin had a bathroom that smelled strongly of urine. If that had been fixed everything would’ve been perfect!
Aug 14, 2023
Checkin staff was TERRIBLE. Zero customer service skills or any effort made to make us feel welcome. Though there were 4 people at the desk not a single one acknowledged our presence when we arrived as they were to busy having personal conversations. After a long drive we ran to the bathrooms only to find all toilets backed up. When I asked were the closest bathroom was I was ignored...
Aug 13, 2023
My son and I had a great couple of days at this Kia. Everyone was so friendly and helpful- my son made friends right away and loved all the activities offered. We will be back again soon!
Aug 13, 2023
All of your staff members were completely wonderful polite professional and helpful my only just dissatisfaction is the cabins are very expensive for your average family and also the 4 PM check-in is horrible you don’t even get 24 hours for an expensive price other than that we love the park we had a wonderful time
Aug 13, 2023
The deluxe cabin was.very pricey. I was disappointed that obtaining the KOA card did not give me a 10% discount like I thought it would. The staff was very friendly and helpful.
Aug 12, 2023
Stayed in a deluxe cabin with the grand kids. Lots of activities and the kids were thrilled. We will definitely be back next year.
Aug 10, 2023
This KOA has friendly staff, clean bathrooms, a great playground and jump pillow area and lots of fun activities for the kids.
Aug 08, 2023
Magical, clean, positive and so fun.
Aug 08, 2023
As Always it was Amazing! My family had so much fun! Everything was amazing!!! From start to finish! Tho I must suggest that your store should have a few more employees, at one point the line was about a 15- 20 min wait because both cashiers were helping in reservation's. But other than that it was awesome!!! Thank you for making our camping an amazing experience!!!
Aug 07, 2023
Every staff member there was beyond excited to be there and that really makes all the difference.
Apr 28, 2024
LOVE this KOA! It's our home base for weekender trips in our RV. Friendly staff, nice and clean, great amenities. Love the themed weekends, and holiday celebrations.
- Kaari Jacobs on Google
Apr 27, 2024
This is a very nice KOA and definitely a KOA type experience. We checked in quickly and our spot was adequate for our van. The showers in the morning were good but could have been a bit cleaner. That is why the four star rating...
- Kathleen Dent on Google
Apr 23, 2024
Could not rate rooms as we have a RV. Most excellent service and well maintained grounds in a beautiful setting.
- Paul Smith on Google