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RV Reviews

Oct 11, 2022
Very friendly staff was appreciated. The first day we were there, we had a difficult time uncoupling the trailer from our truck, and we called the office to see if there was anyone who might be able to help. Two gentlemen were there within three minutes and were awesome! The hot tub and pools were great and my wife loved bingo. We enjoyed our site tremendously.
Oct 11, 2022
Was awesome and so much fun except for the people across from us that were complaining at 9pm we were too loud even though quiet hour isn't until 11. Thank god for Ranger Mike he is the best!!!
Oct 11, 2022
Oct 11, 2022
Great amenities. Only campground with the pool and hot tub open for Columbus day.
Oct 11, 2022
Staff are very thoughtful and very welcoming!! Unfortunately, this past weekend (Columbus Day Weekend), site 163 was a loud group of people gathering daily and playing their music loudly. Night was just as bad, even after 11pm quiet hour. I do believe they were spoken to about 9:30. Language was awful too, especially, for families with young children.
Oct 11, 2022
Worst campground ever! Been in Maine three plus weeks and all the KOA WE USED were good. Was even thinking of becoming A KOA MEMBER BUT THE ONE CHANGED EVERYTHING. Poor management. Never showed us to our site and doubled our rate without notifying us. We paid 119 00 to set on top of other campes who got drunk and played loud music. Workers did not help a d could not be identified

CAMPGROUND RESPONSE / COMMENTS:

Site 111 is a good site, not directly on top of other campers. Security was sent to the site that was playing music and was off by quiet hours.
Oct 11, 2022
My sight wasn’t ready at 7 pm this is the 2nd time this has happened to me. However they did give me a free night.

CAMPGROUND RESPONSE / COMMENTS:

Yes this happened due to staff shortages. we have a full staff until the end of the 2023 season.
Oct 11, 2022
1. No escort to our site. Very unlevel and tricky with a big rig. Hard to determine the direction of the pull through site. 2. No enforcement of Noice policy. Was told that they have no control over the people that rent their sites. Quiet time after 11 was a joke with several groups partying well after 11 pm, even after calling the office to report this for 2 nights. This is a very noisy KOA.

CAMPGROUND RESPONSE / COMMENTS:

we were short staffed at that time last season. for 2023 season we are fully staffed. security is enforcing all quiet times this season.
Oct 11, 2022
I rated 3 because we had booked in April with a group, agreed to pay the extra for our secured site together, then were scattered all over the campground, only to argue with staff to then be put together in site we did not book, in back of the dump station. Very poor planning on your part… you people should be able to plan better than that.

CAMPGROUND RESPONSE / COMMENTS:

Another issue with optimizer and the people booking. guests need to be explained the lock in fee site. We do our very best to explain to each guests especially keeping families together.
Oct 11, 2022
VERY DISSAPOINTED RE THE LOCK IN FEE to get a site that is close to a friend Weve been camping here campground over 10 years & last 4 in specific had specific sites we wanted were told that we had to pay $60 extra WHICH WE THOUGHT WE DID as I was the one that made the reservations and told them to charge us found out KOA person didnt charge correctly ended next to the dump station GROSS site 108

CAMPGROUND RESPONSE / COMMENTS:

many people were disappointed with the lock fee as many people were moved with it and it caused a lot of challenges.
Oct 09, 2022
Oct 04, 2022
Staff were extremely friendly. Lots of amenities for kids. Common areas were great. Camp sites overall are large. Some upkeep is needed though. Coping around hot tub is crumbling, most buildings are either in need of paint or repairs. Amenities were not always working (slide and ropes course). Need WAY more gravel outside common areas, very sandy and dusty, especially at camp sites and bathrooms.
Oct 03, 2022
We love it here. Nice and big sites.
Oct 03, 2022
We had a wonderful Fall stay on a river campsite. The kids loved the fall activities they had (hayride, golf cart trick or treating, water balloon toss, mummy contest, egg and spoon race, potato sack race, muffin on a string contest, pumpkin painting, and candy bar bingo)! There was so much to do! We also jumped on the big pillow pad and swam in the heated pool and even went down the slide!
Oct 03, 2022
Only thing we didn’t have wifi
Oct 03, 2022
Oct 01, 2022
Very nice wooded and large campground that accommodated our 45 ft motorhome towing a vehicle that we didn’t have to unhook. There was a group of a tour that had mostly large coaches as well. Friendly staff!
Oct 01, 2022
Beautiful setting but the campground has some issues, too much road noise, most of the sites need leveling, the map of the campground needs to be updated, I made a reservation for full hookups which was indicated on the map but when we got to the site no sewer. the park help were unaware of that so they sent me to look for another and the same issue, map was incorrect.

CAMPGROUND RESPONSE / COMMENTS:

roads are dirt roads, 80 of the sites are going to be leveled for the 2024 season. we added 30 full hook up sites in 2023 and another 40 in 2024.
Sep 28, 2022
We have stayed at Lebanon a couple of times. The campground has a lot of amenities and enjoyed ourselves. We did have a very big problem with the fact we reserved a specific site because of its location and size and we were moved to the back end of the campground. $65 extra to keep reserved site is just squeezing more money from campers. We ended up in a uneven small site behind the bathroom.
Sep 27, 2022
Sep 27, 2022
Nice, clean campground with friendly staff.
Sep 26, 2022
Had fun, lots to do.
Sep 26, 2022
Sep 26, 2022
site was easy access and water, electric and sewer worked fine. Check in was less than welcoming . So very annoyed my points were NOT applied to our stay as I requested. Lady at desk just said they charged you full price already. She made no effort to help. activities looked like they could be fun but none were open, except pool. As a stop over this was fine but I would not plan this as a dest.

CAMPGROUND RESPONSE / COMMENTS:

The staff did not apply the points to the guests account.
Sep 24, 2022
We stayed here because of the amenities but due to staffing issues the slide and rope course were not open every day and also due to the amount of rental units most people had no camping etiquette - loud music , driving way over 5 MPH in the campground , letting there young children buzz around on their rented golf carts etc… we were expecting a camping resort not a trailer park !

CAMPGROUND RESPONSE / COMMENTS:

We had a staff illness during this time and we were short staffed. We still were able to open the slide and the ropes at this time for limited hours. security was also working around the clock to stop the kids of golf carts and also control the 1 person who was driving around with a boom box.
Sep 21, 2022
Picnic tables need attention. Bathrooms and showers are not cleaned on daily basis. Same dead bugs and hair were on shower walls for 4 mornings. Lots of activities for kids. Camping lots are spacious. Pool's water was warm. Had fun on water slide and bouncy pillow was a big hit .
Sep 20, 2022
Loved it, people were great and very helpful. I will be back next year!
Sep 20, 2022
Sep 19, 2022
Sep 19, 2022
Sep 19, 2022
Very nice staff..
Sep 19, 2022
This is not the first time I have stayed This resort charges you 9.99 resort fee per day of your stay for "Firewood escorts to site, Mini golf and ropes course. well ropes course was closed mini golf greens were a dump no trash pickup, no site escort, slide wasn't on, staff said lack of workers. if your going to charge this cost make sure all is available or don't charge. I will not return

CAMPGROUND RESPONSE / COMMENTS:

Firewood was being delivered but took time, mini golf is cleaned daily, trash is also picked up daily, we do have escorts, slide was working with scheduled hours.
Sep 19, 2022
The check in process was HORRENDOUS. Cheryl was completely unfriendly and not very helpful. This was our first time at this KOA and it will be our last. Normal KOA features (like site delivery of wood, trash pick up by 11, and being lead to our site upon arrival) were not offered, nor done, even crossed off on the information sheet. Sites were close together and not very private. Very disappointed

CAMPGROUND RESPONSE / COMMENTS:

Lack of staff at the front desk was an issue and Cheryl was removed from the front office after this issue. Check in provess for this season is down to 5 minutes from last season, we have a friendly and trained front office team. we are improving every week.
Sep 19, 2022
first time i ever camped, took my grandkids for the first time. kids not supervised.swearing, flipping the finger and throwing sand at the playgrounds and pools. we had to leave each area. kids couldnt do anything, as i didnt want them around that .very disappointed as ive wanted to try this place for a very long time. def will not be back

CAMPGROUND RESPONSE / COMMENTS:

I cant recall hearing of any incidents like what is being reported. We have a lot of kids in the campground and this is the first time hearing of something like this. Guest never reported this issue.
Sep 18, 2022
Arrived on a Sunday men and women restrooms dirty, stayed that way until Tuesday. Took 2 days to clean it. I don't know why they charge a resort fee it definitely is not a resort and doesn't offer resort amenities.

CAMPGROUND RESPONSE / COMMENTS:

Bathrooms are cleaned 5 times per day. Bathrooms by the pool are a challenge as there are 300 using these bathrooms per day.
Sep 15, 2022
KOA Lebanon has a lot to offer for folks who do not have kids (pool, water slide, hot tub, river for floating, tube inflation station, corn hole, mini golf). Our site wasn't well cleaned when we arrived but it was quickly taken care of. Some WES sites were pretty small with little delineation between sites. The side across the road is quieter and I will stay on that side in the future.
Sep 15, 2022
Sep 14, 2022
Great stay, lots of fun!!
Sep 13, 2022
Beautiful campsite. We loved the large uncrowded clean pool.
Sep 13, 2022
Our stay was good. On arrival Ranger Mike showed us our campsite, this employee made our visit exceptional. He was so informative with what was happening in the park to helping us find a store outside the park! So much to do!
Sep 13, 2022
Sep 13, 2022
Sep 13, 2022
very friendly people.
Sep 13, 2022
Crowded, constant golf carts going around and around. Gone all day on Sunday, when we returned, the place was empty, bathrooms were filthy, no toilet paper. When we left mid morning on Monday, bathrooms still had not been cleaned.

CAMPGROUND RESPONSE / COMMENTS:

All of the management were working together to clean the sites and public areas. This season we have a full team of workampers that will be here until the campground closes.
Sep 12, 2022
We arrived at almost dark and the site was a very strange set up so we called the evening #. The guy came down and got us situated. I think that the office closing at 5 pm is a bit early. Our first night with the rowdy neighbors was a bit much but we made it work. I think the evening person should be taking a ride around a few times during the night to check on things. Nice place otherswise!
Sep 12, 2022
We had an excellent weekend stay at this KOA. Our campsite was clean & the area we were in was quiet. We enjoyed using the heated pool & water slide. We also enjoyed the 2nd pool & jumping pillow. We were disappointed that the high ropes course wasn't open at all during the time we were there. Bathrooms could have used more attention, but that was due to unsupervised children being rowdy.
Sep 12, 2022
Lots of things to do, nice amenities. No help, so amenities didn’t get cleaned throughout the weekend. By Saturday afternoon they were disgusting. Camp sites of the arcade side of the road had things stolen Saturday night. We were on the store side of the road and didn’t seem to have any issues. Lots of teens driving around on golf carts. Great playgrounds and the jump pad was fun too.

CAMPGROUND RESPONSE / COMMENTS:

we did have issues with staffing and we all did our very best. security was doing their best to catch the kids on the golf carts.
Sep 12, 2022
Staff is awesome. Staff couldn't be more helpful. River Sites are too tightly packed together. Roads are way too tight. I'm an experienced camper those roads are tight. It's too late now but space over profit.

CAMPGROUND RESPONSE / COMMENTS:

Glad the guests liked the staff. sites are spaced from 10' to 30'. the roads are standard size, 10'.
Sep 08, 2022
After 5 years of camping there, I was not able to rebook because they rented my site to someone else before we checked out. Riverside premium, never an issue. Overpriced including site lock fees and understaffed. As for the understaff issue, the amenities we go there for were open less than 50% of our 5 day trip. Was better as a family run campground, the KOA drove us somewhere else next Labor Day

CAMPGROUND RESPONSE / COMMENTS:

its first come first serve regarding rental sites. The guest did not lock their site in. in 2022 we were under staffed for a short period of time. Only the ropes course was closed on Mondays and Tuesday while everything else was open.
Sep 07, 2022
Oct 06, 2023
This place is beyond perfect. Visited this campsite for a solo get away, stayed in one of the deluxe cabins. Everything from the employees to the rooms, the trails, the pools, etc, was great. This campsite is huge and there is so much to do! The general Manager Steve was Fantastic. Being a solo female traveler, Steve made sure I was well taken care of to ensure my safety. They met all of my needs, I will 100% be recommending this campsite to friends and family. I will definitely be coming back. Thank you so much!
- Stephanie Croak on Google
Oct 02, 2023
This was a great campground. Awesome staff. Jen was fantastic to help us reserve our cabins for next year.
- Rick Bouchard on Google
Sep 27, 2023
We rented a trailer from them at one of their site. Trailer was very clean and well maintained. Bathroom was very small but that's expected from this small trailer. The kitchen was good with almost everything you need for the stay. The full bed was spacious for two. They also have two bunker beds good enough for 2 kids. The platform outside was very good, the awning was very useful when it rained during our stay.
- Santhosh Sathiyaraj on Google