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Campground Reviews

Jul 20, 2024
Nice campground. It was quiet and clean. Staff where pleasant and helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind words, I will pass this on to the staff.
Jul 19, 2024
Jul 19, 2024
Campground was clean and roomy. Staff was friendly and very accommodating. Would definitely stay there again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind feedback. I will pass this on to the staff!
Jul 19, 2024
Great time.

CAMPGROUND RESPONSE / COMMENTS:

Great Guests!
Jul 17, 2024
Great stay.

CAMPGROUND RESPONSE / COMMENTS:

Great guests!
Jul 17, 2024
Have stayed here several times. Great place. Only stayed overnight this time.

CAMPGROUND RESPONSE / COMMENTS:

Come back and see us!
Jul 16, 2024
We had a wonderful time! Tina, Jay, Angel and Jessica went out of their way to make everything perfect! July 4th was a blast and so were the other activities! We will definitely come back here!

CAMPGROUND RESPONSE / COMMENTS:

You are so sweet! The sun shines brighter when you are on site!
Jul 16, 2024
For the price of 90 per night, we were disappointed about the low water pressure and wifi situation. However, everything else was a 10/10! Office staff was amazing. If this would have been priced at 65 per night as the majority of the other parks, we would have rated our stay as much higher.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate the feedback and hope you will come back!
Jul 15, 2024
Jul 15, 2024
The staff was a lot more friendly this year compared to the staff this time last year

CAMPGROUND RESPONSE / COMMENTS:

Thank you, I'll pass this on to the team!
Jul 15, 2024
We were only passing through but the site and all facilities were in great shape. Good experience for the 13 hours of our stay.

CAMPGROUND RESPONSE / COMMENTS:

Come back and see us!
Jul 15, 2024
We had fun but the kids loves loved it

CAMPGROUND RESPONSE / COMMENTS:

WE love kids here so come back and see us!
Jul 15, 2024
We loved the campground, facilities and the large K9 park. The staff was very friendly and helpful. The only negative was that the water pressure was very low. One day while in the shower the pressure went so low that I couldn't rinse off. A few minutes then it came back up. I mentioned it to a staff member and he said it was the old water lines. Others in the park said theirs was low too.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the feedback. We are working with the city to see what can be done about the water pressure.
Jul 15, 2024
I have to say this is the worst stay we've ever had at Renfro Valley KOA. We stayed in the park model 2 bedroom. It was infested by roaches. I mean INFESTED! We couldn't even cook. Besides the roaches the other issues were: the propane grill didn't work, the place advertised outside seating there wasn't any, the jump pad is broken, the pool was dirty. please email me [email protected]
Jul 13, 2024
It was a great stay. The only complaint was that there was a problem with the AC unit blowing hot air and the air had a bad smell. We opened the windows and turned off that unit.. Fixed!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for that feedback. We have advised maintenance about the AC unit. We are so happy you had a good stay!
Jul 12, 2024
Jul 12, 2024
Everyone there was so helpful - we stayed in a tent and the Kamper Kitchen was an awesome addition!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the great feedback. We love the Kamper Kitchen, also!
Jul 12, 2024
The store seemed to be closed most of the time. No one at 4pm in the afternoon to check us in. Campsites that are staggered so every two campers face each other. I did not like this personally.

CAMPGROUND RESPONSE / COMMENTS:

The store is opened until 6 every day and until 8 on Friday and Saturday. We did not close early any day.
Jul 11, 2024
Friendly staff and well taken care of property.

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We work hard to maintain this campground and love every minute of it!
Jul 10, 2024
Over the 6th & 7th, the bathhouse wasn''t cleaned, stalls out of toilet paper showers dirty. We had 2 sites and site 22 had to leave a day early and a refund for that day was not given back to us. There was a tiny little sign behind the counter that state no refunds for early departure after check in is obstructed with multiple workers behind the counter. Their refund policy in general is bad.
Jul 10, 2024
We got put into a buddy site with strangers. We did not like that. We felt our site (37) was hazardous because there is a big drop off of the asphalt where our door was, and tree roots all over the ground where our awning was. The guy told us we HAD to pull in at that position. We were there for three nights and felt that one-nighters got better sites and placement.
Jul 09, 2024
Staff escorted to our campsite and assisted getting our camper positioned. Our campsite was level.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed your stay. Come back and see us!
Jul 09, 2024
Very clean and great location

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your great comment. Please come back!
Jul 08, 2024
Jul 08, 2024
Pool was closed for almost a whole day and the store had hardly anything in stock. I just feel like for the price, things would be better.

CAMPGROUND RESPONSE / COMMENTS:

Pool was closed when lightening got within 10 miles, during inclement weather and for a short time afterwards. It was reopened by early afternoon.
Jul 08, 2024
Nice campground, clean and well managed. Close to Berea. Will definitely return.

CAMPGROUND RESPONSE / COMMENTS:

thanks for the kind words. Come back and see us!
Jul 08, 2024
We stayed in the open tent area. Bathrooms were clean, wifi worked fine. Nice to have Kampers Kitchen.

CAMPGROUND RESPONSE / COMMENTS:

We love the Kampers Kitchen also. Come see us again.
Jul 08, 2024
Enjoyed my 4th of July holiday here. We had a great time. I arrived later when the office was closed, they had everything ready for me, and had the AC turned on for us in our cabin. That is great service. Everything was clean, water in the shower was nice and hot clean grounds, very animal friendly. All staff i encountered were friendly. Overall great 4 days for me and my family!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for this great review! It was a fun weekend.
Jul 08, 2024
We have stayed before,was nice. This time was locked in the bathroom (yelling, pounding on the door) for 15 minutes and no one came to let me out. When a camper let the KOA people know, they finally came to let me out.Heard from the other side of the door that this happens all the time, why don’t they fix it? Then, a dumping station on the only one lane exit out, sat in the line waiting then too

CAMPGROUND RESPONSE / COMMENTS:

That's the first time we have had someone stuck in the bathroom. We are definitely sorry that happened to you.
Jul 08, 2024
Campground was very nice and manicured, bath houses were clean and in very good condition. We only stayed 2 nights but will be back for longer stays due to all the things they had for the kids to do.

CAMPGROUND RESPONSE / COMMENTS:

We love kids here. Come back and see us!
Jul 08, 2024
Employees were super nice, pool was nice and and the store good. Sites were tiny shared sites that sucked. Jump pad dirty and under inflated, basketball court was super tiny, store closed early in general wish we would have stayed elsewhere.

CAMPGROUND RESPONSE / COMMENTS:

A mixed review but we always take our feedback seriously! Thanks for coming!
Jul 08, 2024
It was a really nice and clean camp ground. The gravel sites required a good deal of leveling and the sites were extremely close together. Almost didn’t have enough room between to let the awning out.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for that feedback. We hope you give us another chance!
Jul 03, 2024
The campsite I had was fairly level the only complaint I have is the sewer drain was higher than the site, which makes it very difficult when you drain your holding tanks. I was able to get it done and your campground isn't the only one like this. I've stayed at other KOA campgrounds with the same issue. Other than that I thought the site with patio was very nice we enjoyed it.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the review. We do have issues sometimes being on a hill with sewer tanks that run up a slope.
Jul 02, 2024
Staff was great. Host was great. I came two different times. First site was level and clean. Second time was on Asphalt. It was very hard to level as I used all my tools to do it. Bathrooms pretty clean. Showers need some TLC otherwise bathrooms as good. Grounds are clean and campground in a great setting.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the great review. We hope you come back and see us.
Jul 02, 2024
One night stay in pull through site. Gravel, and not very level, barely wide enough for the motorhome, when we stepped out to the ground, it was very unlevel could not place a chair outside of her motorhome because the unlevel ground.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the feedback. We do have trouble sometimes being on a hill getting sites level.
Jul 01, 2024
Jul 01, 2024
We enjoyed our weekend stay at Renfro Valley KOA so much! The park model was spotless and had everything we needed! I would highly recommend this campground to anyone wanting a stress free enjoyable campground experience! -Trudy S.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the kind words! We are so happy your stay was great!
Jul 01, 2024
Loved everything about the place but the jumping pad was deflated. The tent area light was too bright to sleep.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for that great feedback.We will see what we can do about both items.
Jul 01, 2024
The stay was great as well as the Campers . and the staff, just wasn't expecting the log cabin would be so small, no where to sit or eating.

CAMPGROUND RESPONSE / COMMENTS:

Yes the cabins are small but they have great picnic tables right outside!
Jun 29, 2024
The staff was very friendly and fantastic. The bathrooms and showers are impeccably cleaned and the facilities are wonderful.

CAMPGROUND RESPONSE / COMMENTS:

WhooHoo we love it when our guests are happy! Come back and see us!
Jun 29, 2024
Jun 29, 2024
Great park!

CAMPGROUND RESPONSE / COMMENTS:

Thank you!
Jun 28, 2024
Dead trees around entrance...first impressions???

CAMPGROUND RESPONSE / COMMENTS:

Thank you for that feedback. That's something we will look at.
Jun 27, 2024
Jun 27, 2024
Jun 27, 2024
Great staff! Clean park.

CAMPGROUND RESPONSE / COMMENTS:

Great guests! Come back and see us.
Jun 26, 2024
Jun 26, 2024
Staff was very friendly & ready to help if needed. Campground was very clean.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the great comment! Come back and see us!
Jun 26, 2024
Great!

CAMPGROUND RESPONSE / COMMENTS:

Thank you!
Jun 25, 2024
Good service

CAMPGROUND RESPONSE / COMMENTS:

Thank you!
Aug 24, 2024
Might be the best small KOA we've stayed at. Very friendly folks.Great hiking trails on the top of the moutain . Something to do every night . THE best site i've had, quiet, shaded n peaceful . Mostly ol folks like us , but always nice to see young familys.
- peter w on Trip Advisor