Erie KOA Holiday General Information

These Campground Policies, Guidelines, and General Information were carefully considered to ensure all our guests have the same expectations about their stay with us.

Erie KOA Holiday - Our Campground Specific Cancellation and Early Check-out Policy
Due to holidays, high-demand periods, and special events throughout the season, our policy differs from the KOA's national cancellation guideline detailed below. If staying during the 2024 Total Solar Eclipse please see the specific cancellation policy below as it differs from the KOA National Policy and our standard policy.

Our high-demand period is from May 10, 2024, to October 12, 2024, and KOA's national guideline only pertains to reservations outside of this period.

All cancellations when the guest chooses to use the "KOA Select My Site" when making the reservation will also not be refunded the $20 non-refundable fee. VIPs are also subject to this reservation fee, as it is optional to use the "KOA Select My Site" feature and is non-refundable to all guests.

RV and Tent Site Reservations:
a) If canceled 7 days prior to 1:00 pm of your arrival date, your deposit minus the standard KOA cancellation service fee of $10 will be refunded. 
b) If canceled after the 7th day 1:00 pm deadline, the entire deposit will be forfeited.
c) Please see holiday cancellation and named special event policies for reservations during those stays.

Deluxe Cabin and Camping Cabin Reservations:
a) If canceled 30 days prior to 1:00 pm of your arrival date, your deposit minus the standard KOA cancellation service fee of $10 will be refunded.
b) If canceled after the 30th day 1:00 pm deadline, the entire deposit is forfeited.
c) Please see holiday cancellation and named special event policies for reservations during those stays.

RV and Tent Site Holiday Reservations:
a) If canceled 7 days prior to 1:00 pm of your arrival date, your deposit minus a $50 cancellation service fee will be refunded.
b) If canceled after the 7th day 1:00 pm deadline, the entire deposit will be forfeited.

Deluxe Cabin and Camping Cabin Holiday Reservations:
a) If canceled 30 days prior to 1:00 pm of your arrival date, you deposit minus a $50 cancellation service fee will be refunded.
b) If canceled after the 30th day 1:00 pm deadline, the entire deposit is forfeited.

Total Solar Eclipse - April 8, 2024, Reservations for all Site Types:
a) If canceled prior to February 1, 2024, cancellation service fees are as follows: (These cancellation fees apply to all reservations including VIPs. This is a once-in-a-lifetime event and reservations are limited).
       1.) RV site cancellation fee is $100 per reservation.
       2.) Cabin cancellation fee is 20% of the total reservation.
b) If canceled after January 31, 2024, the entire deposit will be forfeited and will result in NO REFUND.
c) Total Solar Eclipse reservations are non-transferable.

Early Check-out:
No Refunds for early departures. All modifications to reservations must be made prior to the cancellation deadline.

National KOA Cancellation Guidelines
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.

• Need to Cancel? If you need to cancel your reservation, please call 800-562-7610 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
  
• RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 pm two days before your scheduled arrival.
  
• Camping Cabins: 7 days cancellation notice is required. Please notify your KOA one week before your scheduled arrival.
  
• Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
  
• Reservation made after these deadline require non-refundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
  
• Holiday and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.
  

This is a feature that gives the guest the ability to pick and reserve a specific site #, which is something we receive requests for all the time. This option can be done online at ErieKOA.com and on the KOA app through your electronic devices. This feature also provides guests who are camping/traveling together to have the opportunity to have multiple sites together, lock in the sites that they prefer, and it will be guaranteed. There is a one-time $20 nonrefundable fee per site to lock it in. VIPs are also subject to this reservation fee as it is optional to use the "KOA Select My Site" feature and is nonrefundable to all guests. This fee will be added to the payment screen at check-out if it is used.

The "KOA Select My Site" is not available on one-night reservations.

If you are using this option and there is a site # you would like to reserve that isn't available in the drop-down list, there is a chance that it may still be available. You can put in the reservation special request the site # you would like to lock in and give us your permission to charge the $20 nonrefundable lock fee. If the site is available or becomes available, we'll lock it in for you. 

As always, if the guest chooses not to use this feature, they still are guaranteed the specific site type they reserved or comparable to, just not a certain site # and they may not be next to their group. The campground reserves the right without notice to change site #s within the site type that was chosen or to a site group that is comparable to. Final site #s will be assigned at check-in and are subject to change at any time until then. We will do our best to accommodate your site requests put in the special request; however, using "KOA Select My Site" will be the only way to guarantee it.

Blog on how to use the KOA Select My Site.

Some visitors enjoy sharing the pleasures of camping with their dogs or cats. To ensure that all guests have a safe and enjoyable experience, KOA has established some guidelines. 

BEFORE YOU GO:

• Call ahead. Check with the campground about its specific pet policies. Some don't allow pets in Cabins, for example, or may have limited pet units. Others don't accept particular breeds that insurance providers have identified as having history or aggression.
  
• Bring your helper. Service dogs are welcome at all KOA Kampgrounds (Leash and aggressive behavior rules apply).
  

WHEN YOU ARRIVE:

• Good behavior is required. Dogs of any breed that are hostile or aggressive will be asked to leave the campground, along with their owners.
  
• Bring the lease. Dogs must be kept on leashes no longer than 6 feet when outside their owner's vehicles or rental units. Do no leave a tethered dog unattended. 
  
• Remember manners. Constant barking bothers other campers. If your pet is too vocal, you'll need to find other accommodations.
  
• *Some campgrounds may charge for additional pets.
  

Pit Bulls - also known as - American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier, and the American Bully or any mixed breed with Pit Bulls are not permitted on the campground property.

Sunday - Thursday: 9 am to 11 am and 1 pm to 6 pm
Friday & Saturday: 9 am to 7 pm
Due to staffing shortages, store may be closed periodically to assist guests.

Our Pool opens on the Saturday of Memorial Day weekend and closes on Labor Day.

10:30 am - 8:00 pm

There is to be no smoking and no pets on the playground. For everyone's safety, the playground closes at dusk.

Water Wars Is Our Newest Addition! The ultimate water balloon game with the Depth Charger, an explosion of water when you hit your opponent's target! There are no size, age or physical restrictions; even grandparents enjoy playing with their grandchildren. We also added the Downpour Derby which you're sure to get wet, don't forget your swimsuits! These activities are open the same dates and times as the swimming pool. Parents must accompany their children during the use of the Water Wars games and water balloons must be purchased at the camp store, outside balloons are not permitted.

Please help preserve the beauty of our campground. Outside firewood is not permitted into the campground property. Bringing outside firewood into the campground transports bugs and tree-borne diseases that kill our trees. 

We also only allow pallet wood into the campground that is free from nails and staples. 

Campfires are to be kept small and within the campfire ring. Do not move campfire rings. Campfires must be attended to at all times and completely extinguished with water when retiring for the evening. Absolutely no burning of garbage, paper, cans, glass, etc.

Gathering dead logs, downed wood, and/or cutting tree branches from the campground is prohibited. Please be respectful of our property and our neighbor's property.

We sell, for your convenience, prepackage kiln-dried USDA certified firewood at the camp store and we can deliver it right to your site.

Quiet hours are from 11:00 pm to 8:00 am and are STRICTLY enforced. As a courtesy to your camping neighbor, please turn off your music/electronic devices and keep conversations to your site. Please respect the peace and quiet enjoyment of other campers and the owner, operator, or agent. If we need to remind you and you are disrespectful to the security staff, you may have to depart immediately without refund. 

If you're intoxicated, we will call you an Uber, at your expense, to take you to the nearest motel/hotel of your choosing. You then can make arrangements to pick up your RV and vehicle by the 11 am check-out time the next day.

In the state of Pennsylvania, your reservation is a license for use and can be revoked at any time for not following the posted policies and rules.

Pennsylvania Statute §1311 Hotelkeepers & Campground Owners (Title 48)
A complete copy of the Pennsylvania Statute §1311 Hotelkeepers & Campground Owners (Title 48) is posted at the front desk and online at website - Pennsylvania General Assembly.

Our Pancake Breakfast and Ice Cream Social has been temporarily suspended due to staffing shortages.

We are working hard to be able to accommodate both electric and hybrid vehicles. At this time, our electrical system does not support the ability to charge electric vehicles. There are 2 Tesla charging stations about 8 - 10 miles away:

• 2225 Downs Dr, Erie, PA 16509
  
• 55 Brent Ave, Erie, PA 16509
  

Plugging your EV/Hybrid vehicles into any of our electrical pedestals or any type of our electrical system is NOT permitted as it can cause major damage to either our equipment or your vehicle. Guest is responsible for all damages done by not following this posted policy.

Minimum age to reserve/rent a site or cabin is 21 years old. For individuals age 18-20, must be accompanied by parents or legal guardian and are not permitted to reserve/rent a site or cabin under any circumstances. Cancellation policy is effective on all reservations and it's your responsibility to know the policies before making reservations. Deposit will be forfeited if you're under 21 years of age and you do not cancel prior to the cancellation deadline. All persons under the reservations are subject to showing proper I.D. at time of check-in. Individuals may be turned away if they are under the age of 21 and are not with their parent or legal guardian.

Erie KOA allows ONE camping unit per site ONLY! This includes ONE TENT per tent site and tents are not allowed on RV or Cabin sites under any circumstances.

Hammocks are not permitted without prior approval from management and are not permitted as an additional sleeping unit on reserved sites.

Each RV, Cabin, and Tent reservation is for 2 adults, 2 children, and 1 vehicle. There is a $5 fee per day for each additional vehicle over the 1 vehicle per site. Additional vehicles are subject to availability as we have limited overflow parking. If the extra vehicle is a boat, trailer, or over-sized vehicle, it will require a site reservation of its own. For guest/visitors over the 2 adults and 2 children there is an additional fee regardless the length of stay. The fee is per day - $5 per vehicle, $8 per adult, and $3 per child on standard reservations (holiday/special event rates may vary). Please see the visitor policy below as you are responsible for making sure your visitors are registered while the camp store is open.

Erie KOA reserves the right without notice to change site #s within the site type that was chosen or to a site group that is comparable to. Reservation that used the "KOA Select My Site" are the only guaranteed sites.

Cabin reservations have a $30 key deposit that is charged at the time of reservation and $100 damage fee deposit that is charged at the time of check-in.

• Key deposit will be credited back when the key is returned at check-out.
  
• The damage fee deposit will be returned after the cabin has been inspected and if no damage has been found.
  
1. There may be additional damage fees as there is minimum of $200 damage fee if cabin has been smoked in (this includes vaping and cannabis usage) or we find that there has been pets in the deluxe cabin. 
   
2. Guests also responsible for all repairs of any damage caused by themselves or their visitors.
   

Check-in RV and Tent sites: 1 pm
Check-in on all Cabins: 3 pm
Check-out is no later than 11 am on all RV, Tent, and Cabin sites

We do not allow early check-in or late departures. You must call ahead to obtain approval for special circumstances. Due to liability, campground is restricted to checked-in guest and early access is not permitted or staying after the 11 am check-out time is not permitted. For everyone's safety, please wait until your check-in time before entering the campground property, as our drive gets backed up with RV and Tent registrations at their 1 pm check-in time.

The use of the campground is for registered guests only. Visitors are required to register and pay the appropriate fees prior to entering the campground. Registered guests are responsible for their visitors and may be asked to leave without refund if their visitors are not registered prior to entering the campground. If you know you're having visitors and they will be arriving after the camp store closes, you are responsible for registering them beforehand. Otherwise, they are not permitted into the campground, as all visitors must be registered before entering the property. We have the right to refuse additional vehicles and visitors at any time. Unregistered vehicles are subject to being towed at the owner's expense if they do not display the proper vehicle pass.

Fees are per day regardless on the length of their stay:

• Visitor passes are $8 per adult per/day, $3 per child per/day, and additional vehicle passes are $5 per day (holiday/special event rates may vary). Visitors must park in overflow parking, which is limited parking and based on first come first served basis, with registered guest having 1st priority.
  
• All visitors must leave the campground prior to 10pm and the registered guest is responsible for making sure their visitors leave by this time.
  
• Those that do not comply will be considered as trespassing and will be asked to leave immediately, along with the guest they are visiting.
  
• It's the responsibility of the registered guest that their visitors are aware of all the campground policies/rules and that they abide by them.
  

The use of Cannabis/Marijuana (medical or otherwise illegal in the state of Pennsylvania) is NOT permitted in the campground. We understand that there may be a medical need and we ask that you use it off the campground premises. We are a family campground and find it is inappropriate for young children to be exposed to it. Any guest that is found using it on the campground property will be asked to leave immediately without refund. If you do not have a safe ride off of the campground property, we'll call you an Uber/Taxi/etc. at your expense, to drive you to the nearest hotel of your choosing and you can make arrangements to pick-up your belongings in the morning. All guests that are asked to leave and do not comply immediately, are considered to be trespassing and will be escorted off the property by the authorities.

Golf carts and motorized vehicles/scooters are not permitted in the campground other than for those individuals that have a valid handicap placard and show proof of insurance that has at least a $1 million liability policy. These vehicles must be checked in at the office prior to use on the campground to ensure they have proper coverage. Golf carts and vehicles/scooters can also only be used by those individuals.

There is no mail service on the property, please make alternate arrangements. If packages or mail are delivered to the campground, we are not responsible for loss, theft, or damage. You will need to make pickup arrangements with the delivery service if packages are delivered after your stay with us.

Due to staffing shortages, propane sales and the use of the dump station are for onsite guest only. Propane must be purchased during camp store posted hours.

All reservations staying more than 2-weeks require a 20% nonrefundable deposit and may require additional deposit if the reservation is during a holiday. Reservations made online will not include the full deposit required to secure the reservation, please contact us to make the full deposit. Guests staying for an extended period must keep their site in the manner as a standard reservation. Guests must be able to pack-up all their belongs and move within 30 minutes, if needed. Guests staying an extended period must also follow the same rules as all other guests or may be asked to leave without refund if they need to be reminded of them. All our reservations are subject to daily rates and there are no additional discounts for extended stays.

We do not offer Seasonal/Permanent sites. All our reservations are subject to daily rates and there are no additional discounts for extended stays.

AT THE CAMPGROUND

• Registration is for 2 adults and 2 children, ONE camping (sleeping) unit & ONE vehicle. All additional guests/visitors/vehicles require a per day additional fee regardless of length of stay. Maximum of 6 people per site is permitted. Please see fees under visitor policy.
  
• Speed Limit is 5 MPH
  
• Parking Passes must be properly displayed at all times by all registered campers and visitors. This is strictly enforced by security staff and license plate numbers must be on file with the office. Unregistered vehicles are subject to being towed at the owner's expense if they do not display the proper vehicle pass.
  
• Parking of vehicles is parallel on site, on site's graveled area or go to overflow parking lot. Overflow parking lot is first come first served basis and requires a parking pass at an additional fee. Extra vehicles, such as boats/trailers, require prior approval to reservation and are at management's discretion. Such vehicles may require an additional camping site, as overflow parking is very limited. Such vehicles over 20 ft. in length will require an additional site reservation.
  
• Swimming Pool - WARNING: No Lifeguard on duty. Children under 16 must be accompanied by parent or legal guardian. Food, alcohol, and glass containers are not allowed in swimming pool area. Please observe and follow all posted swimming pool rules.
  
• Campground Facilities: The pool and all other campground facilities are for registered guests only. Checked-out guests are no longer permitted to use the pool or any other campground facilities.
  
• Recreational motorized or electric vehicles are not permitted, except for the legally disabled. Licensed drivers only and must show proof of adequate liability insurance. Please see office when arriving with such vehicles.
  
• Fireworks, sparklers, ignitables, firearms, or drones are not permitted on any part of the campground at any time. Violators will be asked to leave without refund.
  
• Bicycles on road ONLY and must observe the 5 MPH speed limit. PA law requires all children 12 and under to wear a helmet while riding a bicycle. No bike riding after dusk. Bicycles must be parked in bike racks, not on roads, playground, or on grass.
  
• Pond - No wading or swimming. Dogs are not allowed in pond. There are large snapping turtles in and around the pond, that can cause injury. Night fishing is permitted, but fishermen must observe the quiet hours and make sure they are not flashing their flashlights at or near other camper's sites.
  
• Utility sinks only to be used for the washing of dishes and laundry.
  
• No Sitting On, Standing On, or Jumping Over Fences - Our fences are to separate or to enclose areas to keep campers safe. The fences are not meant to be sat or stood on.
  

• Pets - Good behavior is required. Dogs of any breed that are hostile or aggressive will be asked to leave the campground, along with their owners. Pets must be registered and kept on a leash no longer than 6'. Do not leave a tethered dog unattended. Pets cannot be left unattended on any part of the campground, including the cabins, and are not allowed in buildings, pavilion, swimming pool area, or the playground. Owners must clean up after their pets. Remember manners. Constant barking bothers other campers. If your pet is too vocal, you will need to find other accommodations. The KOA policy is observed at our campground, and a copy is available for review in the store.
  
• Photography - During your stay with KOA, we may have a photographer capturing camper images and video for use in various marketing materials for Kampgrounds of America, Inc. and for this campground. You hereby consent that all photographs, video footage or voice recording taken of you, your family or guest may be used by Kampgrounds of America, Inc.
  

• Quiet Hours are 11 pm to 8 am and are STRICTLY enforced. Please see more details under "General Campground Information - Quiet Hours Policy".
  
• Campfires are to be kept small and within the fire ring only. Do not move your campfire rings. No downed wood can be collected, no part of any trees can be cut down. Please respect our property. Outside firewood is not permitted on the campground property - see more details under "General Campground Information - Firewood and Campfire Policy".
  
• A Tent is permitted on tent sites ONLY. Otherwise, removal will be required. Only floorless dining tents or gazebos may be erected.
  
• Vehicles and RVs - You are permitted one RV and one vehicle per assigned site. Vehicles and RVs that do not fit completely on the gravel of your site must be parked in overflow parking area. Please do not park on the grass, drive over the grass, park on other sites, or park on the road.
  
• Clotheslines must be under 6 ft. in length and must be taken down when not in use. They may also not be tied to trees or other campground property.
  
• Mats or carpets are not permitted on grass, only on the gravel areas.
  
• Overnight Use of Lights (Other Than Porch Lights) - With the growing number of RVs with bright LED lights, it is becoming a growing complaint of bright lights shining into neighboring campsites. As a consideration to other campers, please turn off your outside lights when retiring for the night.
  
• Washing your RV or car at the campground is not permitted.
  
• Garbage is collected daily by 11 am at your site. Dumpsters in the overflow parking lot are available for your garbage. Please help us recycle your aluminum cans, clean acceptable plastics, and cardboard. Unfortunately, our local recycler does not allow glass to be recycled.
  

• Smoking and/or Vaping in All Cabins is NOT Permitted - There will be a minimum of $200 damage fee charged if there is evidence of the use in the cabins. This is especially the case in the use of Cannabis/Marijuana. Damages may include the cost of the reservation after you, if we are unable to honor the next reservation because we are unable to get the odor out by the time of their check-in.
  
• Pets are NOT Permitted in Deluxe Cabins or on the Site of the Deluxe Cabins - There will be a minimum of $200 damage fee charged if there is evidence of pets in the Deluxe Cabins. Damages may include the cost of the reservation after you, if we are unable to clean all the pet hair, odor, or dander from the cabin in time of the next check-in and if we are unable to honor their reservation.
  

If campers or their guests do not follow the rules, they may be asked to leave without refund. We reserve the right to refuse service to any person or group. Please remember these rules are in place for the safety and enjoyment of all our guests. It's your responsibility that all guests, children, and/or visitors understand these rules and policies. Your reservation is a license for use and can be revoked at any time, without refund, if these rules or policies are not followed.

All campers and their guests are liable for damages they cause to any of the campground property.

Management of Erie KOA is not responsible for damage, injury or loss of accident, theft, or fire to either the property or person of a camper or their guests.