Nov 25, 2021
The cabin was neat and clean. the staff is helpful and friendly
Nov 25, 2021
Check in was easy, staff was friendly, our cabin was clean, there were plenty of activities for kids. I have already recommended KOA to friends and family. We cannot wait to return!! A BIG thank you to all the staff!!!!
Nov 15, 2021
Clean cabins with great staff made my stay phenomenal. I stayed in CO a week and came back to stay a second time after trying a few other campgrounds, it was that good!
Nov 14, 2021
Good service good stay
Nov 13, 2021
We usually have our 5th wheel with us but stayed in a deluxe cabin this time. We were disappointed with the cleanliness of the cabin (I ended up cleaning the bathroom myself. It was pretty disgusting.) The cabins are “tired” and need some maintenance. The dresser drawers were both broken and the light over the kitchen sink was out. We’ll be back but with our camper next time. We like the loc
Nov 08, 2021
The trailer spaces are large and look nice. The cabin was filthy as was the laundry room.
Nov 04, 2021
cabins way too close to each other. noise from cabins on either side woke us up both mornings and the smoke from one of them smoking on his porch made my husband nauseous both nights. Our cabin had a stench that made me ill the first night until i adjusted to it. We have stayed at other koa cabins and never had that stench. otherwise, the cabins are very nice and cozy.
Nov 03, 2021
Oct 29, 2021
Great food!
Oct 26, 2021
Do not stay in cabins 8,9,or 10 as they weirdly face away from the campground directly into the dusty dirty dog park cage. No pea gravel, just dusty inches of dirt surrounding the cabin. We asked to be relocated to a different cabin (Cabin 3) which was very nice and very clean. Other drawback however is the football stadium lighting in the RV dealer next door. Extremely bright and obnoxious.
Oct 24, 2021
Excellent customer service but tons of renovations took away from the quiet camp feel. Would recommend tho very friendly KOA.
Oct 20, 2021
Great except one hiccup. The front room light bulb was burnt out and we let the office know. We also let them know we we’re leaving for the day and wouldn’t return until late. Nothing was said and when we returned the front room light bulb has not been changed. Being the room with the kids bunk beds it made that night a bit bumpy. Other than that our stay was nice.
Oct 19, 2021
We have a great Halloween experience at the Colorado Springs KOA>. Only problem is it did not last long enough. The owners and staff were very friendly and accomodating. Great place for 3 yrs and up to enjoy Halloween.
Oct 18, 2021
After some miscues on our reservations, not reserving the correct cabin, the staff worked very hard to help our family of 4 stay for 2 nights. Had to switch cabins the second night and were split up but it all worked out fine. Might want to double check to see if towels and kitchen towels, ect are in the cabin before we have to go to the office. TV cable was out, and TV's didnt work at all.
Oct 18, 2021
We stayed in a cabin and the first night we froze. The second night the breaker kept going out. It didn’t have enough pillows for my family or blankets. And it did not have what is said on the add. Then they charged us $20:00 for damage and didn’t even have the respect to call and speak with us. Cause there was no damage. I wouldn’t recommend it at all.
Oct 18, 2021
Enjoyed the stay. Plenty to do for the kids
Oct 18, 2021
Wonderful stay. People were friendly. Wished there wasn’t so much work being done behind our cabin. Got quite a bit of dust coming in to the cabin when utility trucks carrying dirt would make rounds. We mainly kept windows closed to avoid this. Overall, great location, great amenities and the TV was a SURPRISE in the cabin. Wifi is not that great but thankfully we had our hotspot and DVD player.
Oct 17, 2021
We had two cabins and a campsite. One cabin had no heat and we had little babies which caused some issues. The other cabin air wasn’t working correctly so during the day it was warm. We really enjoyed our time with family and just feel cabins need some upgrades. The staff was very friendly but not well organized and the schedules of times were not met. The costume event was 4 at 3:45 it was done
Oct 15, 2021
Incredibly disappointed with our stay at the Colorado springs KOA. My family and I flew into town from Phoenix. We had booked our stay three weeks in advance for a deluxe cabin. We arrived Friday evening to find out that our cabin had been given to another family. We were put into a smaller cabin that didn't fit our family. Our experience and adventure was not pleasant. This should not happen.
Oct 12, 2021
Oct 11, 2021
The staff really went above and beyond to make our spooktacular stay fun and eventful. They were short-staffed, employees didn’t show up, things were running behind, and they blew a tire on the glow ride. But everyone rallied and they still managed to make it special. Kudos to your staff, please treat them like royalty, they are everything!! Thank you!
Oct 10, 2021
Oct 07, 2021
Short and sweet
Oct 05, 2021
Cuando llegamos tuvimos que esperar mucho tiempo ya que no había internet eso es entendible pero al llegar a la cabaña esta estaba sucia no estaba limpia , el colchón de la cama es muy incómodo regrese a casa con dolor de espalda igual mi esposa . Realmente esperábamos más de este lugar . Lo bueno de este lugar son las actividades para los niños ellos se la pasaron muy bien eso nos gusto .
Oct 05, 2021
Good. More towels please
Oct 02, 2021
Our first impression when we pulled in was a huge pothole right as you enter to check in. We stayed in a cabin for five nights & the last night we were there it rained. The parking area was a muddy mess. We left to get a bite to eat and just walking from the cabin to the car we had mud caked on our shoes. They really need to put gravel down or pave it. Best part was beautiful views of mountains.
Oct 02, 2021
Positives the staff was wonderful. Negatives were really bad. The cabin was absolutely disgusting. It smelled like poop and mold. The heating and cooling was rigged up all over the place and did not work well. There was dirt everywhere. The kitchen was so gross that we could not use it. Worst- the smoke alarm and co alarm did not have batteries!!! So unacceptable. We left early.
Sep 30, 2021
Laundry was very expensive because of the amount needed to dry clothes. We decided to take our wash to town...much cleaner and effective services, and cheaper too. Bathrooms did not seem like they were cleaned throughout the day as posted.
Sep 28, 2021
There was a lot of confusion about our reservation and many times it seemed that communication was lacking between staff members. However, the staff kept trying to figure it all out and were kind the entire time. This KOA is obviously undergoing a lot of improvements. It was fun watching all the changes happen during the 4 days we were there. They're a fun bunch of people!
Sep 28, 2021
The AC unit that is in the front room was returning all the hot air back into the room. The venting system is not appropriately set up to make the flow of hot air exit through the window. Additionally, the power/AC in the main bedroom shut down on the second evening and we were not able to use our griddle outside the next morning. The activities were great! The kids had lots of fun.
Sep 28, 2021
Sep 28, 2021
Facilities were clean and we enjoyed having the mini fridge and TV in our cabin. We also enjoyed having dinner at the café on the grounds. We were disappointed however that the staff was not very responsive to returning our calls. We wanted to shift our date by a day and they didn’t get back in touch with us until after it was too late to make the change.
Sep 26, 2021
I base my ratings a lot off of customer service. It may not be a fair rating due to this being only one person who I had a pretty terrible experience with. I always stay at KOAs in our trailer. This was the first time staying in the cabins. The cabin was great! Property nice. We were bummed the water park was shut down for the season. But the girl who checked us in was a heartless robot.
Sep 24, 2021
I found the campground in general unattractive. The dog walking area was a minefield of droppings. Our cabin was extremely tiny and they were placed within 6 or 7 feet of each other. Interstate 25 was very loud and someone stole our bundle of firewood. Most of the staff was friendly. A few were a bit cold. I thought it silly that I couldn’t check in until EXACTLY three o’clock. 2:45, nope!
Sep 23, 2021
Sep 21, 2021
Aweful from the very beginning. Walked into our cabin and there was fast food trash left on the floor and a mess. Noticed a gas leak and they refused to move us even after confirming the gas leak and knowing there is small kids in the cabin. All activities posted on website actually cost extra and do no come with your stay. Cable, hot tub and bubble area all broken and out of service. Terrible.
Sep 19, 2021
Sep 17, 2021
Everyone on staff was helpful. Check in was a mess-stayed in a deluxe cabin and check in was delayed more than an hour with family and pets stuck in 95 degree heat - many renters in line for a long time. The cabin had broken AC called maint. and replaced. Shower door broken and loud drip leak in bathroom sink. Mattress not good on bed or futon.
Sep 17, 2021
Sep 15, 2021
Stayed in cabin. AC did not work - temps in 90s. TV did not work, + Cable did not work. Bathroom shade shredded, no privacy. We had 9 friends in campground, concensus was poor manager. Employees very congenial. Potential for campground is excellent but needs better management. If could raise noise wall would be great but not sure if that is an option.
Sep 14, 2021
This is an extremely nice KOA Campground. All the employees were extremely friendly. We would definitely use this campground in the future The Burrells from Bogart Georgia ����������
Sep 14, 2021
Had a great time. To hot to enjoy much. Thank you for the pool area. Very clean. Highly recommend!
Sep 14, 2021
This KOA has the best staff and campground, So many things to do,..loved the night hayride,
Sep 14, 2021
I liked the cabin in the back. Unfortunately we did not get to eat outside due to yellow jackets. When we started a fire I think we smoked them out even more. You did come and spray because there was a nest, but it didn't stop them. We enjoyed the water park. We will be back just praying no more bees. And we got eaten by mosquitos not sure if they can exterminate those pesky bugs.
Sep 12, 2021
Very nice KOA , staff is great.
Sep 11, 2021
The site is nice however the pool closed at 8pm every night and the hot tub was out of service the whole time we were there. Our deluxe cabin was supplies with two old bath towels one washcloth and three hand towels for a four night stay. They didn’t come around to refresh anything during the stay. There were spiders and crickets in the cabin. We ended up buying bug spray. WILL NOT STAY AGAI
Sep 10, 2021
The campground was very clean, the employees were friendly & helpful and the location was perfect for me. I did have an issue with the cabin I was staying in but the employees took care of it right away. This is my 2nd stay here and I will definitely be staying again.
Sep 09, 2021
Sep 09, 2021
Sep 07, 2021
We had a wonderful time, rented a cabin. Not a happy camper about the beds…. But it’s camping and better than sleeping on the ground. The staff was wonderful, kept my granddaughter busy all weekend.