General Campground Information

FACE MASK & COVID UPDATES

Please click here for the most up-to-date information on amentity re-openings, Covid safety, and social distancing recreation for your stay.
https://koa.com/campgrounds/temecula/special-conditions/covid-19/#content

CHECK-IN/CHECK-OUT TIMES

Check-In 
• RV & Tent – 1:00 PM

Check-out
• RV& Tent – 12:00 PM

GOLF CART RENTALS

Golf carts are a great way to easily explore and enjoy the resort. Reservations can be made for golf carts at the front desk (951) 303-0173.
  • 4 Passenger Golf Carts  Monday-Thursday - $95/day 
  • 4 Passenger Golf Carts Friday-Sunday - $95/day with a 2-day minimum

  • 6 Passenger Golf Carts Monday - Thursday - $125/day
  • 6 Passenger Golf Carts Friday - Sunday - $125/day with a 2-day minimum

Minimum:  All reservations require a credit card deposit of $100 for a damage deposit, refundable at return, if the golf cart is in the same condition. Cancellations will incur a $10 fee as per the normal cancellation policy for reservations.  If canceled within 48 hours, a fee of $25 will be charged, the remaining deposit is refunded. 

 Rental Rules:  

  1. All drivers must be 16 years-old with a valid driver's license.  All drivers that are authorized must have a DL on file with the front desk.  All Authorized Drivers will wear a colored wristband for the duration of the rental period.  Wristbands are non-transferable and communicate with staff to indicate a valid and authorized driver for the unit.  
  2. All rentals are subject to the Golf Cart Rules as published.  Violation of the established rules will result in a termination of the rental without a refund.  KOA staff has the authority to revoke a rental at any time due to a violation of the operating rules.  
  3. All rentals are due back by 12:00 pm noon the day of return. 
  4. Any Damage to the cart will be assessed and charged.  Damages in excess of the $100 security deposit will result in additional charges to the renter's credit card. 
  5. Guests are responsible for plugging the unit in at night for the duration of the rental. Carts that are not charged properly and result in a lack of function will not be refunded. 
  6. All carts are examined prior to rental.  Mechanical problems during the rental must be reported at the time of a malfunction.  Every effort to make repairs will be made, however continued use may not be guaranteed. 
  7. Any loss of rental time due to mechanical failure on behalf of the operator will be refunded at ½ day increments. 

CANCELLATION POLICY

Cancellations within two (2) days of arrival will result in full forfeiture of deposit. Cancellations three (3) days or more prior to arrival will result in a $10 cancellation fee. Cancellations three (3) days or more prior to arrival on a holiday or special event will result in a $50 cancellation fee.

GENERATORS

Generators are not allowed between the hours of 10 pm - 7 am. Be sure to charge batteries before then.

GOLF CART POLICY

  • All personal and rental golf carts must be registered to your site at the front desk.
  • All personal and rental golf carts must have completed a “Golf Cart Liability Waiver” sign and on file with the front office.
  • The speed limit in the park is 10 MPH and driving is limited to paved roads only.
  • Drivers of golf carts should carry their valid driver's license.
  • The number of passengers may not exceed the number of passengers the cart is designed for.
  • Please be respectful and keep your music at an appropriate level.
  • Aggressive driving or attempting to perform stunts while driving is prohibited.
  • Driving while intoxicated is strictly prohibited.

WIFI

High Speed/Streaming WiFi now available in ALL areas of the campground except the Arroyo Campsites, Lake Area, Gooseneck Bay and Bike Trails.
  • 1 Unlimited Access Codes for a single device is included with each registered site for the duration of the stay, WiFi access code to be provided at check-in
  • Additional Device Access Codes can be purchased with a credit card for $5 per day, $15 for 7 days

STORE/FRONT DESK HOURS

9 AM - 5 PM

QUIET HOURS

10 PM -7 AM

CAMPGROUND DAY USE

Day visitors are welcome.

MOUNTAIN BIKE TRAIL DAY USE

We offer several day-use options for non-camping guests to enjoy our world-class trails.  Click on our Vailocity Bike Park link below for more details.

https://koa.com/campgrounds/temecula/blog/vailocity-bike-park_9468bec6-5eda-49b9-a9d0-ec64d0bf0cc6/

POOL HOURS

Open Seasonally. 
In-Season Hours: 10 AM - 8 PM
*Please note our new pool reservation policies to keep guests safe during the COVID-19 pandemic. 
https://koa.com/campgrounds/temecula/blog/current-status-of-amenitiescompliance-with-covid-safety_50766555-4542-4ac1-a4d5-ff2579e965e1/

PET-IQUETTE

  • All pets must always be on a leash while in the park and at your site.  Pets are welcome to be off-leash in Kamp K9 but must be leashed to and from.  The leash should be no longer that 6' and be held by an individual capable of restraining the animal should it show aggression.
  • Owner Responsibility:  The actions of your pet are your responsibility.  Should an incident take place, please be prepared to show current vaccinations and necessary documentation upon request.
  • To ensure the health and enjoyment of the area by all guests, please clean up after your pet.
  • Ensure your pets are not left unattended outside while you are away.  

Meet Your Hosts

As an outdoor adventure enthusiast, I love helping guests get the most out of all the adventure recreation here at Temecula/Vail Lake KOA.

Ian Mole is an 8-year veteran of campground management in Southern California and in that time has worked to perfect the art of excellence in guest service. Ian and his team are happy to help guests get the most out of their camping escape, whether directing guests to local wineries, helping first-time RVers get accustomed to their rig, and finding just the right adventure to get even teenagers excited about the great outdoors. 

For those long-time camping guests of Vail Lake, Ian looks forward to meeting each of you and hearing your feedback.

Ian and his team are pleased to welcome you to Temecula/Vail Lake KOA Campground.