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Jul 03, 2026
We paid a hefty price for the deluxe cabin with a kitchen to save money. There was nothing to cook with, only a stack of small egg pans. Couldn't even heat up soup. The fire pit was filled with gross garbage. The cable going to the TV was broken so that didn't work. Pillows were totally flat, asked for more but told no. The coffee cups were so tiny couldn't hold smallest setting on coffee ma
Jun 30, 2026
Some parts of the KOA were cute (metal archway on the way in) and our cabin was spacious. Office hours were really restrictive considering how far the park is from the KOA, the office was never actually open while we were there and the pool hours were also restrictive. The cabin was not clean- mouse poop under the cabinets and on cookware and ants all over the kitchen. Wouldn’t stay again.
Jun 29, 2026
It was a great stay.
Jun 29, 2026
My granddaughter and I stayed in one of the cabins so that my dog could have AC when we went out. Check in was easy although the person checking us in was a little abrupt. I gave this 4 stars as we were not informed that the water is undrinkable. A little heads up would have been nice. The pool was nice and we used it every day. They were very responsive when I let them know that thelight was out.
Jun 27, 2026
Very lovely grounds and nice landscaping around the main building with plants and water fountain features! The full sided mattresses in the cabins are very comfortable. I would ask that the right middle shower spray holder in the women's room be replaced as the current one is broken and will not hold the shower head. Also the clothes hook on the left middle shower door needs to be reinstalled.
Jun 25, 2026
The cabin was very nice. The people in the office didn’t seem to be the friendliest but took care of us in communication about the facility. Too bad the cabin was not close to facilities. The campground was quite a distance from the town and the sights. If we come back to,the area, will probably stay in in town.
Jun 16, 2026
The rec center and facilities were a wonderful feature, open 24 hours. The pool was a perfect spot to cool off. All facilities were clean throughout our stay.
Jun 11, 2026
The folks working there, particularly the manager were amazing. My AC failed and they let me move to an air conditioned cabin at the last minute. I really appreciate the accommodations.
Jun 06, 2026
I rented a single room cabin for a late night arrival while traveling through the area. I was not aware that the bed would not have any sheets or blankets, and was fairly uncomfortable as well. Miserable nights sleep. Showers / restroom could use some cleaning and updating.
Jun 06, 2026
Always nice. The bathrooms could use. a deep cleaning.
Jun 05, 2026
Staff was only onsite from 10:00 AM to 6:00 PM. Unfortunately, the pool was closed for our entire stay (2 nights, 3 days). We were informed that the pool, food options, and camp store were only available during office hours. We were also told the pool was closed because the chemical levels could not be properly balanced. This was disappointing, as these amenities were a factor in choosing this KOA
May 12, 2026
I stayed in the 4-person cabins after a long days drive from the Arlington TX KOA. The team was courteous and professional dealing with questions and local knowledge. The kitchens were great and dinner "hit the spot" after a full day of driving. 5/5 will return with family
May 10, 2026
It's outside of town about 15 miles and while it's clean and we had everything we needed, it's not as well maintained as other KOAs we've stayed at. It advertises itself as the #1 KOA in New Mexico; we found that hard to believe. There are many other RV parks in town to choose from.
May 04, 2026
Fun little cabin stay. The cabin could use some minor repairs but overall, a great stay, friendly staff and good location. Peaceful and quiet. Will stay again if we get the chance.
Apr 26, 2026
Very nice stay. Very well set up. Would stay again
Apr 17, 2026
Clean cabin and bathrooms, but a long walk to the bathrooms, and no nearby place to get water for cooking.
Apr 17, 2026
The Bat Cabin was beautiful, clean and well-suited for our family vacation! We were greeted by friendly staff, and they informed us about all the amenities at the campsite. The campsite is close to plenty of options for a day trip. There were a few items in the cabin that needed to be fixed, such as the bathroom door lock and the lightpost over the charcoal grill.
Apr 06, 2026
Comparing to other koas we have stayed at. I feel the Carlsbad location was really dirty from the bathrooms to the cabins.
Mar 30, 2026
Good: large pull through sites. well working electricity and sever, good dog park, decent shop. Not good: no WiFi signal, no signal on TV in cabin, water left white marks on the dishes, not much tress and shadow, ugly sever smell all around campsite, swimming pool closed.
Mar 30, 2026
Nice campground - spacious sites- very nice staff. Would stay again in a minute.
Mar 26, 2026
The cabin we stayed in was nice. However, the bathrooms were not very clean, the place to wash dishes was dirty, the grounds had trash all around them, and a swing at the playground was broken. I thought KOA campgrounds were supposed to be neat and clean. Also there were no water spikets anywhere to get clean drinking water and no info on the website saying drinking water was unavailable.
Mar 22, 2026
The staff was friendly, and the facilities were well maintained. We had a great stay!
Mar 18, 2026
The office attendant was friendly and helpful. We booked a cabin with beds in it, and we were definitely left wishing we had just booked a motel in town with an attached bathroom and better beds for a similar or cheaper price. The double bed had a huge dip in the middle and I couldn’t find a comfortable position for my back. The kids’ bunks were worse than jail cell mattresses. Never again, lo
Mar 17, 2026
The lady who checked us in was super cheerful and friendly and helpful. Love the cabin. Great location!
Jan 04, 2026
The staff was all very nice and deluxe cabin was fine until I found the pots and pans cabinet under the stove was full of rat poop!
Dec 30, 2025
I arrived late. Neither the outside or inside lights were on, making it very difficult to see and possibly trip on rocks on pathway. Lights would be very helpful.
Dec 29, 2025
I stayed in Poni cabin. It had flies when I arrived because the window was broken. The maintenance man was able to push it back together, but it wouldn’t lock. The electrical outlets are not working. The heating unit smells like it has an extremely old filter in it. I turned it off. The floodlights from the front entrance shine directly into the window. I had to hang towels over the thin curtai
Dec 21, 2025
This is the best KOA that we have stayed at. Very clean, and the staff very courteous and friendly. Definitely will be staying there again.
Nov 20, 2025
I had a short overnight stay at one of the cabins. Everything was great. The bed was very comfortable.
Nov 18, 2025
Oct 23, 2025
We were disappointed. The men’s bathroom appeared not to be clean. The faucets did not work except for one. No paper towels. No screen on the back window of our cabin. Fan rattled making it hard to sleep. The door was squeaky. A lock on the back window was broken. What bothered us the most was being told onour last night of the high levels of calcium in the water which could harms our dog
Oct 18, 2025
We stayed in a cabin & met friends that had an rv. The staff was very friendly and helpful. My only complaint was the restroom was closed for cleaning when we checked out. We would definitely recommend.
Oct 06, 2025
Staff is incredible. Very friendly!!
Sep 25, 2025
The cabin was spotless with more amenities than expected. Staff was great. The campground is centrally located for all the regional attractions. I couldn't have asked for a better place to stay.
Sep 24, 2025
Workers were very nice and it was exactly what we were looking for. We have stayed here before and will stay here again.
Sep 20, 2025
Very quiet location. Nice cabin. Lots of amenities in this campground.
Sep 18, 2025
We spent nine days with you. Due to a family emergency we asked if we left away early if we could get a refund and were told NO. Most of staff were friendly Recreation room is a great idea, but things were broke or missing parts.Few washing machines work.Water in bathroom didn't work at times.Overall we enjoyed our time,just needs alot of things fixed.If we return probably won't book ahead. .
Aug 18, 2025
That was my first stay at a KOA. It was amazing. The campgrounds had great amenities. Pool, food, nice accommodations. The staff were lovely. I will definitely stay again.
Aug 17, 2025
My wife & I travel every year in August and stop for a few nights at the Carlsbad KOA. We stay in the cottage and bring our two dogs which is pet friendly. They have a 2 sectioned tiny dog enclosure for the dogs to take care of business. We got to enjoy the pool! And yes it was open and clean. It is small 3-5 foot deep but good with a few lawn chairs to sit out in. It is a desert KOA, quiet & nice
Aug 14, 2025
Great campground! Staff friendly and professional.
Aug 11, 2025
Aug 05, 2025
Jul 31, 2025
The campsite was clean and well laid out. There was a great entertainment space for children. The cabin was perfect for our needs and was well stocked. The reasoning for the 3 star is due to the pool being closed. There was no information on the website to indicate the pool closure. The main reason we chose to camp at the KOA was for the pool convenience.
Jul 28, 2025
Amazing sunrises & sunsets from the campsite. We stayed in Yucca cabin. Upon checking into the cabin, there were about 20 flies inside flying around. We spent time killing most of them. It appeared they were coming in somewhere, even with the door closed. When we swatted a fly on the bedspread a big puff of dust came up! We enjoyed the swing on the porch & campfires in the pit outside.
Jul 20, 2025
Nice cabin enjoyed the a/c it was unfortunate the pool was closed and the only negative about the cabin is that one of the ceiling lights didn't work
Jul 14, 2025
The staff were nice BUT the pool was down and the rest of the campgrounds amenities were not usable for most of the stay as it was not maintained. We rented 5 cabins, all of them had grass not mowed and all had issues, from not locking doors to getting locked inside. TV not working and curtains too short and more. No ice for most days in the store which lead to a 30 minutes drive to town. Unhappy
Jul 13, 2025
The cabin was great but couldn’t use the pool or drink the water so could have been better.
Jul 08, 2025
RV park very well taking care off. Our RV site was very spacious and clean. We really enjoy our stay!!!
Jul 05, 2025
Cabin stay overnight. This KOA is fine, been to much better though this works in a pinch. Check in woman was friendly and informative, check out young gal was a bit too busy on her phone to see I was there :(
Jun 29, 2025
We had a wonderful stay at the KOA. It was clean and customer service was great! The beds were comfortable. We loved the location. We had a late check in and the instructions were very clear and easy to follow. Customer service was great as well! It was affordable for my family. I would definitely stay here again!
Jul 05, 2026
Only think i can say negative was, the pool was closed which we really wanted to use. The trash was not pickled up as stated. Camp ground was sorry clean. Kitchen was very convenient. I personally thought food was ok. All in all I give 4 stars for the money a little disappointed
- M C on Google
Jul 03, 2026
While I can't leave a review for the physical location because I have not been there, I wanted to leave a thank you and a review for the customer service. I had to cancel my reservation today for 7/6 thru 7/9/26 because our water well went out and I am sick. Not only was the person on the phone very friendly and professional, they only charged me the $20 admin fee instead of taking my whole deposit. I really appreciate that as we will need the money for the upcoming well repairs. Hopefully we.can make reservations again to come out and visit soon. I really appreciate and value the level of customer service they provide. Patrick Steiner
- Patrick Steiner on Google