Austin East KOA Holiday General Information

Whether you've stayed with us before or this is your first time, we want all of our campers to have the best experiences possible while staying with us at Austin East KOA Holiday. These hours of operation, policies, guidelines, and more help to ensure every camper has an enjoyable visit. Have more questions? Give us a call at 800-562-8743, and our friendly staff is available to help.

Don't miss out on the fun in Austin! Book your stay at Austin East KOA today. Cancellation Deadlines:

• RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  
• Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
  

Cancellation Details:

• Reservations made after these deadlines require nonrefundable deposits.
  
• Cancellations made after the deadlines will result in forfeiture of the full deposit.
  
• No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  
• No refunds are given on or after the arrival date.
  
• Refunds will be processed using the original credit/debit card, with no exceptions.
  
• The cancellation policy may be amended during a Regional/National travel disruption.
  
• Holidays and special events may have unique deposit and/or cancellation requirements. 
  

Our store and office check-in/out area is open from 9 A.M. to 6 P.M. every day (except for Thanksgiving and Christmas) for your convenience.

Our Cabin/Lodges accommodate up to 6 people.  There is a MAXIMUM of 4 ADULTS allowed in each cabin.     
We do not charge for guests visiting at your cabin. Maximum occupancy is 6. Visitors must have a visitor's pass/car tag visible in their vehicle.
Visitors who stay over night must be registered as paying guests not to exceed more than 6 guests total as mentioned above.

A copy of the registered guest's Driver's License or Picture ID is required at check-in including the year/make/model of vehicle(s) and license plate number.

Our Cabins/Lodges are NON-smoking and Pet-Free facilities. A $250.00 (+) damage/violation fee(s), per incident, will be charged to your card on file including any missing/damaged inventory (furniture, linens, dishes, etc.)

Our housekeeping staff works to keep our restrooms clean, clean, clean. Help them out by letting the office staff know if a restroom needs attention. Dish washing is prohibited in the restrooms for sanitary reasons. Laundry machines use credit cards or debit cards only. Restrooms and laundry facilities are open 24 hours.

Please keep your site clean and orderly. Secured trash bags left at the end of your site between the hours of 9:00 a.m.and 4:00 p.m. will be picked up by guest services. Please DO NOT LEAVE TRASH OUT OVERNIGHT. The critters might get it! Guests are encouraged to deposit bagged trash in the dumpster near the entrance at all other times.

Check-in for all sites is 3:00 p.m. Check-out for all sites is 11:00 a.m. Late check-outs must be requested and paid for in the office before 10:30 a.m. and are granted on a space available basis.

Firewood and ice are available for purchase and can be delivered to your site during regular business hours. Outside firewood is NOT allowed to be brought into the park in order to protect our trees. Please contact the Front Desk or one of our guest service representatives for delivery.

You're an early riser, your neighbor is a night owl. Let's all agree to keep it quiet between the hours of 10:00 p.m. and 7:00 a.m.

Electric golf carts are allowed on property with a valid proof of insurance. Proof of insurance must be presented at the time of check-in. Only licensed and insured drivers may use the golf cart while on the campground.

9:00 a.m. to 6:00 p.m. daily.
Visit our newly remodeled KampStore!  We have expanded our Gift and Souvenir section and added a self-serve Coffee Bar!  Items for breakfast that can be heated in our new microwave are available as well as muffins, juice, and cereal.  Be sure to browse through our RV supply section and checkout our grocery section - bacon, eggs, spaghetti and other meal preparation necessities are there for your convenience.

Posted speed limits are for the protection of our campers, their children and their pets. Please observe the 5 MPH maximum speed limit.

The Clubhouse is available for use by all of our guests. If you have a group using the space, please be aware that others may be present. Hours are 9:00 a.m. -- 9:00 p.m.

We love pets at Austin East KOA! We do have a 3 dog (Pet) maximum. Please follow these basic courtesies during your stay:
 - Keep your pet on a six foot leash and quiet at all times.
- Do not leave them unattended and ALWAYS clean up after them.
- Do not walk your pets at, or behind other guest sites.
- Pets are not allowed in KOA buildings, the swimming pool area or the playground.
- Aggressive and nuisance pets will be asked to leave the campground.

The swimming pool is open March 1st through October 31st (sometimes later depending on Fall temperatures). Please note, there is NO LIFEGUARD on duty. Children under the age of 16 may not swim without an adult in attendance and pets are not allowed in the pool area. Pool hours are from 10:00 a.m until DUSK.

Come experience Texas style hospitality in the great city of Austin!

I have lived in Austin all my life and I love my city. My grandfather bought the land that is now Austin East KOA a while back so he could plant a garden to feed some of his more unfortunate neighbors. When I was a child he taught me about outdoor living and the history of the area. I have many great memories of the time we spent together. So when the property was handed down to me I could think of no better way to honor him than to build a place where families could make their own special memories.Whether you are just passing through or planning a visit to our great city, I look forward to sharing stories of my grandfather with you soon!

Your Host,
John T. Baker II