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Campground Reviews

Sep 03, 2019
It's your typical campground. It was clean, but nothing extra. I would stay there again because it's close to the lake.
Sep 03, 2019
The staff went above and beyond to accommodate us during our stay. Chasity and Mike were both VERY helpful! Southern hospitality is alive and well!!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you selected Russell Springs KOA for your holiday destination. Please come see us again.
Sep 01, 2019
Staff was friendly and helpful. Campground was clean and well kept. Our site was level with nice patio, furniture, fire pit and charcoal grill. Pool was lovely

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay on our patio sites. Please come and visit us again.
Aug 26, 2019
Workers went above and beyond to make our stay the best we had a patio pull through Rv spot it was very nice and workers checked up on us quite often making sure everything was good and that we didn’t need anything very awesome and very nice people!

CAMPGROUND RESPONSE / COMMENTS:

So are so glad you selected Russell Springs KOA for your stay and enjoyed your stay on the Patio Site. We look forward to seeing you again.
Aug 19, 2019
Aug 17, 2019
It rained right after we got there and it was a mud hole next to where we had to hook everything up. So after 1 night we left.Nice park but for the price it was not worth it.
Aug 11, 2019
We enjoyed our stay. The pool was nice. The staff was great. The only downfall was the flies. It was hard to eat outside as they were terrible.
Aug 10, 2019
customer relations and staff are excellent. such a beautiful campground and the staff was wonderful.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed your stay with us.
Aug 08, 2019
The staff was friendly and helpful but the sites were not very level and the cable was sketchy at best. The signal was so weak we would lose reception about every 3-5 minutes. The recreation building was not air conditioned and was extremely hot. This is an older park that needs some updating. There appeared to be a lot of permanent residents.

CAMPGROUND RESPONSE / COMMENTS:

Thank you staying at Russell Springs KOA. Our cable is provided by the local cable company and is state of the art fiber optic.
Aug 06, 2019
Aug 05, 2019
went for the weekend with the kids and was nice time
Aug 05, 2019
Absolutely wonderful!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed your stay in our Amish Cabin. We have added deluxe cabins so check those out.
Aug 03, 2019
One of the most beautiful places we've stayed. Only down fall poor internet.
Aug 03, 2019
Park was quiet and nice site. Couldn't make bogen into assigned pullthru site which they said was because I booked on line and should have called. I've never had this problem before and did indicate the size of rig in notes. Upon going into electric, no power. That said. The park quickly figured the problem and were accommodating to get us in a spot. Seems to be a lot of permanent rvs i
Aug 03, 2019
The plus is the staff are very friendly and accommodating. I had to cut my trip short since I telework and rely on thes internet to do my job. Internet was horrible and there was absolutely now cell service. Doggie park was small and far away without water for the dogs. Bathrooms weren't the cleanest.

CAMPGROUND RESPONSE / COMMENTS:

We are sorry your camping experience did not met your expectations. Unfortunately lightening had knocked out one of our two WiFi transponders. ATT doesn't pay to use the cell tower 1/4 mile from our campground so there there is very little phone service for their customers..
Jul 31, 2019
Jul 30, 2019
Great campground. The two men Mike and Josh, that lead us to our site were excellent, they couldn't do enough for us and came back and made sure everything was OK. Again they assisted us another day with the laundry facilities. They gave us good information on where to kayak and tips on where to put in and parking. We would highly recommend this campground and all the staff were terrific.
Jul 29, 2019
Prices for extra tent was not communicated well. Only have one bathroom facility at the office making showering an issue with wait time. No one picked up our trash in the morning like the other KOA camps have. Our water was restored to the site a few hours after we got there.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for camping with us a Russell Springs KOA. Our listing on koa.com states that the price is for one camping unit with extra charge for additional tents, unless they are dependent children. I'm sorry the extra tent charge was not communicated with you.
Jul 29, 2019
Ck in great, staff are great! We were visiting family at the Alligator II Marina & the location was perfect. Road into campground needs to be repaired (several big dips in the paving). Campground not at fault, but no ATT phone service. Had to drive to find service. WiFi in campground down. They advised lightning had struck & not been repaired. I would stay again. Really need WiFi working.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us at Russell Springs KOA. The WiFi transponder was knocked out by lightening and was being repaired. Our location makes it a great place to stay while visiting beautiful Lake Cumberland.
Jul 26, 2019
Jul 23, 2019
Park is very quiet. The staff was great. Store could have more stuff.

CAMPGROUND RESPONSE / COMMENTS:

Thanks you for choosing Russell Springs KOA. Come visit us again.
Jul 22, 2019
Jul 20, 2019
Jul 16, 2019
The campground itself has some nice amentities like the pool and rev room. Mini golf is a bit old. Our site was in a big field area due to our size (38 ft), no trees for shade. The lower area did have a lot of shade. The staff was super nice and helpful, we had to leave early and they were very accommodating to us.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us at Russell Springs KOA. We hate you had to leave early. Please come back and see us.
Jul 15, 2019
Jul 15, 2019
Great location to the lake, very friendly staff!

CAMPGROUND RESPONSE / COMMENTS:

Russell Springs KOA is only one mile from beautiful Lake Cumberland and is the perfect place to stay to enjoy the lake. Thanks for staying with us.
Jul 15, 2019
Great facilities and there was only one issue with the water shutting off once during my trip but was resolved quickly. Great place to pull in and get some rest. Kids loved the pool.

CAMPGROUND RESPONSE / COMMENTS:

We did have a water leak which happens every once in a while which necessitates shutting off the water to fix the leak. We are glad it was resolved quickly.
Jul 08, 2019
Jul 08, 2019
We are returning customers with our friends. We always have a nice time at Russell Springs KOA. The staff are very nice and helpful. The pool is super nice and refreshing. Great overall campground!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed our renovated pool and campground. Thanks for selecting us for your holiday destination.
Jul 08, 2019
Stayed over the 4th of July and was a little disappointed that when i asked two separate staff members about seeing fireworks they could't tell me a place to go. As I am not from the area i had no idea where to go, what the shows would be like, or even when shows were. I would have like to have seen something posting something for people coming from out of town that gave this info.

CAMPGROUND RESPONSE / COMMENTS:

Thank your for your feedback. This is something we will be sure to post for July 4th in the future. We always use camper comments to improve our services to our guest.
Jul 08, 2019
After a late reservation made on my part. The staff made sure we had everything we needed for a great stay.

CAMPGROUND RESPONSE / COMMENTS:

We are glad we were able to accommodate you. Thanks for selecting Russell Springs KOA for your holiday stay.
Jul 01, 2019
This is a great place to stay. They have a lot of activities for kids. The staff is great!

CAMPGROUND RESPONSE / COMMENTS:

So glad you enjoyed your stay.Come see us again.
Jun 29, 2019
Very quiet place to stay. People are very friendly
Jun 29, 2019
APPARENTLY IT'S RUN BY A SMALL BUSINESS OWNER THAT WON'T RE-INVEST IN HIS/HER BUSINESS. TIME STOOD STILL AND I THOUGHT IT WAS 1970 AND STILL RUN DOWN. KOA YOU NEED TO HAVE MORE UNIFORM STANDARDS FOR YOUR PARKS! I OWN A SMALL BUSINESS AND I VERY RARELY LEAVE A REVIEW THIS BAD, BECAUSE I KNOW HOW HARD IT IS RUNNING A BUSINESS! TELL THEM TO FIX IT UP OR SELL!

CAMPGROUND RESPONSE / COMMENTS:

We were unaware that there there was a problem during your extended stay on one our new patio sites. We have made investments for numerous improvements in 2019. We are proud to be a current KOA President's Award winner and will continue to improve our product.
Jun 26, 2019
People were nice and helpful. The grounds need care and updating, very run down. The laundry room is a shed with 3 washers and 2 driers, one of the driers was out of order.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your comments. We always use camper comments to improve our campground.
Jun 25, 2019
Our site was perfect, level with full hook ups! We did have raccoons get into trash. Lots for kids to do. Main bathrooms were clean, the secondary bathroom flooded when toilet was flushed.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for bringing the secondary bathrooms to our attention. It appears the lines became clogged and we have addressed the issue.
Jun 19, 2019
Staff is sooo friendly and helpful. very accommodating to our needs. the campground is also very nice with lots of wooded sites and the bathrooms are very clean which is so important to us. this was our second time staying at this campground and we love it; we have no desire to stay anywhere else when visiting cumberland.

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay with us. Hope to see you again soon.
Jun 17, 2019
Our family has met for Father's Day Weekend for several years at Russell Springs KOA, the park is always clean, and up kept. The staff are friendly and helpful. On this past weekend, we had a family emergency, that lead to us having to pull out early. The staff were quite helpful and accommodating to our needs. The other members of our party continued through the weekend, and had a wonderful time.

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you have chosen to spend Father's day with us at Russell Springs KOA. We look forward to seeing you next year.
Jun 17, 2019
We have stayed three times in less than a year and it has become apparent that there are only about 8 or 10 sites available to over night travel trailers. Of those site 4 are located within 6 feet of one another allowing for no privacy.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your input. For maximum selection of the larger pull through sites on the lower A section, reserve early as we do fill up quickly especially during the heart of the camping season.
Jun 15, 2019
Jun 14, 2019
We had a very quiet site which was fairly level and away from the main camp. The employees we met were all friendly and welcoming. The Lake Cumberland Marina is only a mile down the road and is in the process of being remodeled with a nice ships store and restaurant. We would stay here again if in the area.

CAMPGROUND RESPONSE / COMMENTS:

Lake Cumberland and it amenities is a really nice area to visit. We are so glad you enjoyed your stay with us.
Jun 10, 2019
No cell phone service or internet unless thru their WiFi at our site. Had to take a splitter off an empty campsite to get the cable working. Never could get both TVs working on cable though. Quiet spot though

CAMPGROUND RESPONSE / COMMENTS:

Thanks you for your feedback. The cell provider AT and T does not pay to bounce signals off the cell tower 1/4 mile from our facility and therefore AT and T service is spotty.
Jun 06, 2019
Overnight. Pretty run down. Needs work.
Jun 04, 2019
everything was great.loved the pool.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed our newly refurbished pool. Looking forward to seeing you again.
Jun 03, 2019
One of the best campgrounds that we have ever stayed in. The hosts were great. We will definitely be back.

CAMPGROUND RESPONSE / COMMENTS:

Glad you enjoyed your stay. Hope to see you soon.
Jun 01, 2019
Nice workers. Bathrooms could use an update. Pretty quiet campground and our camping cabin was unique. We had fun.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed our Amish built cabin. Check out our new Amish cabins with bathroom facilities just delivered today!
May 31, 2019
Needs a lot of up grades
May 31, 2019
The people are great and helpful!!!! But the bathrooms were really dirty!!! and were not well maintained need some updating

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback which we use to constantly improve our facility.
May 29, 2019
May 28, 2019
Loved, loved, loved it!!! Can’t wait to come back in July. The grandkids had a great time.

CAMPGROUND RESPONSE / COMMENTS:

Glad you had a great time and Looking forward to seeing you in July.
Apr 10, 2024
Located on the high banks of lake Cumberland the campground is quiet and reasonably priced. Spots were easy to get in and out of and utilities worked fine for the whole stay. Staff were friendly and facilities were nice.
- Sarah Hartman on Google
Mar 29, 2024
We have been visiting this KOA for about 25 years and we still love it!! Definitely recommend!
- Lisa Patrick on Google