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Russell Springs KOA Reviews

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Campground Reviews

Oct 24, 2020
Just passing through, one night stay going south, everything clean. Nice place.
Oct 22, 2020
Of all the KOA’s I’ve been to which haven’t been very many (perhaps five), this has to be the most, we will say “rustic” one yet. My check in was awesome though!!!! He escorted me to my site and made sure I was good to go. Being a solo camper I really appreciated this. That’s why I come to
Oct 21, 2020
Stay was good but sight was a bit small
Oct 20, 2020
Relaxed with beautiful scenery and friendly staff.
Oct 18, 2020
Friendly staff, but close to nothing except the marina. Clean campground.
Oct 18, 2020
The park was very very run down and it doesn’t look like any money into The park. Paul was closed Mini golf closed rec center closed rotting wood everywhere

CAMPGROUND RESPONSE / COMMENTS:

I am sorry your weeks stay did not meet your expectations. We have spent more money in the last two year than in the park's history. Russell Springs KOA prides itself in our maintenance staff and when made aware of an issue we work to correct it.
Oct 17, 2020
Oct 16, 2020
Oct 13, 2020
It was a very awesome stay!
Oct 12, 2020
Oct 12, 2020
I know you can not control the weather but it would of been nice if the wifi and cable vision would of worked , being we could not get out to enjoy the campground.

CAMPGROUND RESPONSE / COMMENTS:

We have state of the art fiber optic cable provided by the county cable company. When we are made aware that a camper is having problems, we promptly try to resolve the issue
Oct 05, 2020
Love the customer service and the help with parking.
Oct 04, 2020
Sep 29, 2020
Great campsite.
Sep 29, 2020
Not one of the better ones we have stayed at. In part due to the Covid 19 but still this being considered could use some work.
Sep 29, 2020
Beautiful campground and great location. The sites were large and easily accessible.

CAMPGROUND RESPONSE / COMMENTS:

Fall is a great time to camp with us. Glad you enjoyed your stay.
Sep 25, 2020
Sep 23, 2020
We were in one of the new patio campsites and it was great. It was very quite and peaceful . We will definitely be returning to this KOA.
Sep 22, 2020
Reasonable camping, but Not up to KOA standards (amenity wise), grounds not upkept. More like a state park, style campground. If you are looking for no frills, then this is a great place for a you
Sep 22, 2020
Great location for accessing Lake Cumberland to go boating. Marina is 1 mile away. Quiet. Respectful staff. Hope to get back next year.

CAMPGROUND RESPONSE / COMMENTS:

We look forward to seeing you in 2021.
Sep 17, 2020
Sep 17, 2020
Nice camping experience...friendly team....thank you for your hospitality.
Sep 16, 2020
3rd time staying there. Owners AND staff are first class. 2-3 minutes from Lake Cumberland!! Will return.

CAMPGROUND RESPONSE / COMMENTS:

The fall weather this year has been great for enjoying Lake Cumberland. Hope to see you again.
Sep 13, 2020
Sep 12, 2020
Good full service hookup however arrived early which thought was almost 1 but they are right on the central time zone I would put a disclaimer on their main page about the time difference. However they did accommodate us and gave us a great spot!

CAMPGROUND RESPONSE / COMMENTS:

Russell Springs KOA is on central time. The Eastern time zone is the next county. I'm glad we count accommodate you.
Sep 11, 2020
Excellent stay, would have liked to have seen the store open.

CAMPGROUND RESPONSE / COMMENTS:

We are glad to get anything out of the store you wish as our store is curb side service. Unfortunately with a small staff and quarantine a possibility, the risk to our operation and customer service made business as usual not possible at this time.
Sep 09, 2020
Sep 09, 2020
Very nice place to camp with a R V John and Susan was very friendly
Sep 09, 2020
Site was nice and clean. Staff was very helpful and friendly!
Sep 09, 2020
Staff were really friendly but the sites were very tight - we have a 40 foot motorhome with four slideouts so it was tight for a larger rig. It is just minutes (maybe 2) away from the Lake Cumberland Marina (f/k/a Alligator II Marina) so that makes it a perfect place to stay to boat all day and the marina has tons of slips to rent to keep your boat in the water.

CAMPGROUND RESPONSE / COMMENTS:

The location of Russell Springs KOA makes it the perfect hub for Lake Cumberland. We are glad your enjoyed your stay.
Sep 08, 2020
The site was a little muddy due to rain. Some gravel would help to keep things dry. Pool was clean. Location is a mile from Cumberland which is nice.
Sep 07, 2020
The stay was great ,staff were wonderful , site are nice. I will be back next year.
Sep 07, 2020
Would have given it a 5 star if the bathrooms were more updated and there was a dump station.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. We have a dump station which is located behind our store.
Sep 03, 2020
Aug 31, 2020
The woman in the office went out of her way to be helpful.
Aug 26, 2020
Aug 26, 2020
Great place except the WiFi! Or the lack there of.
Aug 26, 2020
Location is best thing about this koa. 5 minutes to marina. I have been going to this koa for years and the present owners have made improvements. The pool is much nicer than it used to be. Cable tv and wifi are excellent. The sites are still small. They have improved the grading of sites. Last time i was there it rained the whole time but wasnt too muddy. You are in Ky so neighbors are loud.

CAMPGROUND RESPONSE / COMMENTS:

We love our repeat customers (we have third generation campers!) Thanks for continuing to stay with us.
Aug 25, 2020
Staff was excellent.
Aug 25, 2020
Check-in was smooth, escort to lead us to our site. The staff we encountered was nice/courteous. Campground was quiet, we originally booked here because of the bluegrass festival and due to covid-19 it was cancelled. We decided to camp anyway. The other sites next to ours had a concrete patio, ours didn't, not a deal breaker. Would like to know how to request online a specific spot.

CAMPGROUND RESPONSE / COMMENTS:

Our patio sites are loved by campers and very popular. We encourage you to call and reserve one.
Aug 24, 2020
The camping cabin we stayed in was super cute! It looks small from the outside but is quite spacious on the inside, especially with the vaulted ceiling. Our cabin was clean and smelled nice. We had a great time!
Aug 24, 2020
We were being harassed by the security guard on Saturday night. It was not even 10pm and we were being yelled at for being loud. We sitting around the fire talking with the radio on LOW. You could not hear it over normal conversation. Every 20 mins he drove past our site saying something. If we were out of control we would own it. Not the case here not coming back!

CAMPGROUND RESPONSE / COMMENTS:

The KOA brand is committed to a family camping experience. When other camper's rights to a quiet evening are encroached upon, we are quick to respond to the complaint.
Aug 24, 2020
Thought the campground was by a lake. It's located on bluffs by the lake, but you can't even see the lake. The location is not very attractive and was over priced. We had scheduled to be there at a Bluegrass festival on site, the pricing seemed appropriate for that. With the pandemic, the festival was cancelled, but the pricing was not adjusted down. I feel it should have been half what we paid.

CAMPGROUND RESPONSE / COMMENTS:

The Bluegrass Festival is always a popular event at Russell Springs KOA. With the its cancellation, customers were charged our regular weekend rate not the special event rate.
Aug 24, 2020
We stayed in D5. The cabin itself was perfect! However, whoever the guy is that you all have on ground and stays there was VERY rude and targeted our group of people. We understand the "10 o'clock" quiet time, but he was most definitely a "stalker" and was 100% targeting us by continuously driving around us. There were 0 complaints that we were being "loud." But we WILL NOT be staying here again.

CAMPGROUND RESPONSE / COMMENTS:

Quiet time and appropriate camper etiquette are something the KOA brand is committed to. Unfortunately when a large group of campers congregate on one site, noise can be an unintended consequence which infringes on other camper's experience.
Aug 22, 2020
Aug 21, 2020
Nice people nice place
Aug 19, 2020
I was very impressed with the campsites with concrete pads beside the rv. Nice tables, chairs, fire pit and even a great barbecue grill. Quiet and easy access.
Aug 18, 2020
Aug 18, 2020
Our site needed mowed,the cable was not very good as it continued to go out,permanent sites were not kept up,one permanent site had an old refrigerator laying out upside down. People we were with were put far away from us,in between a group together and had people walking in their sites all weekend. We felt the park was not kept up very well.
Aug 17, 2020
It was nice being shown to our site. Very nice facility. Spots a bit close together.
Aug 31, 2020
Silence is golden~
- DaBaconz on Google
Aug 26, 2020
Awesome love camping at Russell Springs KOA THE BEST CABINS VERY CLEAN
- laura fox on Google
Oct 17, 2020
Just dont trust Google directions
- Dennis Nicholas on Google
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