Russell Springs KOA Reviews

Campground Reviews

Dec 03, 2019
John and his team are great! We were a first time seasonal renter this year and we can't wait for next season to start. The team at the Russell Springs KOA keep the grounds well maintained and free of trash and debris. Even thought the bath houses could use an update, they are always spotless! we really enjoyed the Bluegrass Festival but we wish that the campground had a big Halloween celebration
Dec 03, 2019
Dec 03, 2019
sharon and mike are the best
Oct 29, 2019
Oct 27, 2019
The cabin we rented was brand new. It was in excellent condition. It had all of the amenities that we needed. The owners were very helpful and friendly, even bringing some of their own chairs for us to use to sit outside in. We loved it!

CAMPGROUND RESPONSE / COMMENTS:

Glad you enjoyed staying in one of our new cabins, they have restroom and shower in them to make it more convenient for our customers, come see us again in 2020
Oct 21, 2019
Stayed in Amish-built camping cabin: very satisfied. The cabin is quaint and conducive to the “feels like” camping experience. The bath house is close, is clean.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for the kind words and staying in our cabin, please come stay with us again in 2020
Oct 19, 2019
Since it was late in the season the area where our campsite was had only 2 campers. Us and another couple who had 2 large dogs. They kept the dogs tethered out side and every time we came outside they barked like crazy! Sucked most of the fun out of our stay. We are always reluctant to report this type of activity thinking management would see and act. Maybe next time.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for choosing Russell Springs KOA, we're sorry you encountered an issue while camping with us, if we had been aware of the problem we would have addresses it.Come see us in 2020 and let us make your camping experience great
Oct 17, 2019
Oct 16, 2019
Have stayed there many times over the years. Never had any problems.

CAMPGROUND RESPONSE / COMMENTS:

Daniel, we love to see our returning friends each year and look forward to seeing you in 2020.
Oct 14, 2019
Very nice place, really enjoyed our stay

CAMPGROUND RESPONSE / COMMENTS:

Glad you enjoyed your stay with us, come see us again next year.
Oct 14, 2019
Russell Springs KOA is the best! Super camp hosts, great neighbors and great visitors. Clean, friendly and accomodating campground! Lots of activities for everyone.

CAMPGROUND RESPONSE / COMMENTS:

Fall is certainly a wonderful time to camp with us, thank you for your kind words, come stay with us again next year.
Oct 08, 2019
good relaxing stay

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay with us. October is the perfect time for a relaxing visit
Sep 23, 2019
Great place to stay. Very friendly staff. Very Kid Friendly!
Sep 23, 2019
The campground was clean. We had a friendly greeting when we arrived and the checkin process was easy, followed by a guide to our camp site. We were in some pull thru sites that were quiet, and somewhat secluded. Everything worked as its supposed to. The only negative is the campground has a very worn, outdated appearance to it.

CAMPGROUND RESPONSE / COMMENTS:

So glad you enjoyed your stay with us. We are always working to improve and update our campground. Please visit us again.
Sep 21, 2019
Sep 19, 2019
Spent three night in Russell Springs. Except for the heat, it was a very pleasurable experience.

CAMPGROUND RESPONSE / COMMENTS:

We're so glad you stayed with us during your genealogy research. If you are back in the area, please stop in and stay with us.
Sep 16, 2019
Great campground for kids
Sep 03, 2019
Pretty awesome the bathrooms needs a little work
Sep 03, 2019
It's your typical campground. It was clean, but nothing extra. I would stay there again because it's close to the lake.
Sep 03, 2019
The staff went above and beyond to accommodate us during our stay. Chasity and Mike were both VERY helpful! Southern hospitality is alive and well!!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you selected Russell Springs KOA for your holiday destination. Please come see us again.
Sep 01, 2019
Staff was friendly and helpful. Campground was clean and well kept. Our site was level with nice patio, furniture, fire pit and charcoal grill. Pool was lovely

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you enjoyed your stay on our patio sites. Please come and visit us again.
Aug 26, 2019
Workers went above and beyond to make our stay the best we had a patio pull through Rv spot it was very nice and workers checked up on us quite often making sure everything was good and that we didn’t need anything very awesome and very nice people!

CAMPGROUND RESPONSE / COMMENTS:

So are so glad you selected Russell Springs KOA for your stay and enjoyed your stay on the Patio Site. We look forward to seeing you again.
Aug 19, 2019
Aug 17, 2019
It rained right after we got there and it was a mud hole next to where we had to hook everything up. So after 1 night we left.Nice park but for the price it was not worth it.
Aug 11, 2019
We enjoyed our stay. The pool was nice. The staff was great. The only downfall was the flies. It was hard to eat outside as they were terrible.
Aug 10, 2019
customer relations and staff are excellent. such a beautiful campground and the staff was wonderful.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed your stay with us.
Aug 08, 2019
The staff was friendly and helpful but the sites were not very level and the cable was sketchy at best. The signal was so weak we would lose reception about every 3-5 minutes. The recreation building was not air conditioned and was extremely hot. This is an older park that needs some updating. There appeared to be a lot of permanent residents.

CAMPGROUND RESPONSE / COMMENTS:

Thank you staying at Russell Springs KOA. Our cable is provided by the local cable company and is state of the art fiber optic.
Aug 06, 2019
Aug 05, 2019
went for the weekend with the kids and was nice time
Aug 05, 2019
Absolutely wonderful!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed your stay in our Amish Cabin. We have added deluxe cabins so check those out.
Aug 03, 2019
One of the most beautiful places we've stayed. Only down fall poor internet.
Aug 03, 2019
Park was quiet and nice site. Couldn't make bogen into assigned pullthru site which they said was because I booked on line and should have called. I've never had this problem before and did indicate the size of rig in notes. Upon going into electric, no power. That said. The park quickly figured the problem and were accommodating to get us in a spot. Seems to be a lot of permanent rvs i
Aug 03, 2019
The plus is the staff are very friendly and accommodating. I had to cut my trip short since I telework and rely on thes internet to do my job. Internet was horrible and there was absolutely now cell service. Doggie park was small and far away without water for the dogs. Bathrooms weren't the cleanest.

CAMPGROUND RESPONSE / COMMENTS:

We are sorry your camping experience did not met your expectations. Unfortunately lightening had knocked out one of our two WiFi transponders. ATT doesn't pay to use the cell tower 1/4 mile from our campground so there there is very little phone service for their customers..
Jul 31, 2019
Jul 30, 2019
Great campground. The two men Mike and Josh, that lead us to our site were excellent, they couldn't do enough for us and came back and made sure everything was OK. Again they assisted us another day with the laundry facilities. They gave us good information on where to kayak and tips on where to put in and parking. We would highly recommend this campground and all the staff were terrific.
Jul 29, 2019
Prices for extra tent was not communicated well. Only have one bathroom facility at the office making showering an issue with wait time. No one picked up our trash in the morning like the other KOA camps have. Our water was restored to the site a few hours after we got there.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for camping with us a Russell Springs KOA. Our listing on koa.com states that the price is for one camping unit with extra charge for additional tents, unless they are dependent children. I'm sorry the extra tent charge was not communicated with you.
Jul 29, 2019
Ck in great, staff are great! We were visiting family at the Alligator II Marina & the location was perfect. Road into campground needs to be repaired (several big dips in the paving). Campground not at fault, but no ATT phone service. Had to drive to find service. WiFi in campground down. They advised lightning had struck & not been repaired. I would stay again. Really need WiFi working.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us at Russell Springs KOA. The WiFi transponder was knocked out by lightening and was being repaired. Our location makes it a great place to stay while visiting beautiful Lake Cumberland.
Jul 26, 2019
Jul 23, 2019
Park is very quiet. The staff was great. Store could have more stuff.

CAMPGROUND RESPONSE / COMMENTS:

Thanks you for choosing Russell Springs KOA. Come visit us again.
Jul 22, 2019
Jul 20, 2019
Jul 16, 2019
The campground itself has some nice amentities like the pool and rev room. Mini golf is a bit old. Our site was in a big field area due to our size (38 ft), no trees for shade. The lower area did have a lot of shade. The staff was super nice and helpful, we had to leave early and they were very accommodating to us.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us at Russell Springs KOA. We hate you had to leave early. Please come back and see us.
Jul 15, 2019
Jul 15, 2019
Great location to the lake, very friendly staff!

CAMPGROUND RESPONSE / COMMENTS:

Russell Springs KOA is only one mile from beautiful Lake Cumberland and is the perfect place to stay to enjoy the lake. Thanks for staying with us.
Jul 15, 2019
Great facilities and there was only one issue with the water shutting off once during my trip but was resolved quickly. Great place to pull in and get some rest. Kids loved the pool.

CAMPGROUND RESPONSE / COMMENTS:

We did have a water leak which happens every once in a while which necessitates shutting off the water to fix the leak. We are glad it was resolved quickly.
Jul 08, 2019
Jul 08, 2019
We are returning customers with our friends. We always have a nice time at Russell Springs KOA. The staff are very nice and helpful. The pool is super nice and refreshing. Great overall campground!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed our renovated pool and campground. Thanks for selecting us for your holiday destination.
Jul 08, 2019
Stayed over the 4th of July and was a little disappointed that when i asked two separate staff members about seeing fireworks they could't tell me a place to go. As I am not from the area i had no idea where to go, what the shows would be like, or even when shows were. I would have like to have seen something posting something for people coming from out of town that gave this info.

CAMPGROUND RESPONSE / COMMENTS:

Thank your for your feedback. This is something we will be sure to post for July 4th in the future. We always use camper comments to improve our services to our guest.
Jul 08, 2019
After a late reservation made on my part. The staff made sure we had everything we needed for a great stay.

CAMPGROUND RESPONSE / COMMENTS:

We are glad we were able to accommodate you. Thanks for selecting Russell Springs KOA for your holiday stay.
Jul 01, 2019
This is a great place to stay. They have a lot of activities for kids. The staff is great!

CAMPGROUND RESPONSE / COMMENTS:

So glad you enjoyed your stay.Come see us again.
Nov 26, 2019
I live this camp ground, quite, kid friendly, and close to the lake. Nice place to just kick back and relax!
- MEGAN Satterwhite on Google
Oct 10, 2019
Loved it! My family and I had a wonderful time here! So much to do and very peaceful.
- Stacey Roberts on Google
Oct 07, 2019
We went with a large group and had a great time. The staff was very friendly. The pool was well kept. The campground is very conveniently located if you are going to Lake Cumberland. Our group had fun playing putt putt golf, volleyball, and swimming. We will definitely be back next year!
- Jeric D on Trip Advisor

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