Aug 19, 2024
Pros: Scenic, friendly staff Cons: Nearby train noise throughout the day; uncomfortable mattresses in cabins; unheated pool; limited exterior lights; aging bathroom facilities.

CAMPGROUND RESPONSE / COMMENTS:

We welcome your feedback and happy that our staff was welcoming and the area was pleasant. We continuously improve the facilities and grounds, and comments from our guests help, so thank you! we hope to have you back!
Aug 17, 2024
Love this campground especially since I worked there about 35 years ago ���

CAMPGROUND RESPONSE / COMMENTS:

Thank you for continuing to visit us through the years after your employment. We strive to accommodate with a welcome feel, and appreciate your feedback!
Aug 16, 2024
The deluxe cabin was wonderful

CAMPGROUND RESPONSE / COMMENTS:

Thank you for being our guest, and happy you enjoyed your stay!
Aug 13, 2024
Great customer care. Answered all my questions and I ask a lot of questions. Pool was great.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate you visiting us and your satisfaction during your stay with our staff! Hope to have you again!
Aug 13, 2024
Very friendly staff. Very clean grounds and cabin. I would love to be a manager/owner one day myself � We can’t wait to come back.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for sharing your experience with us! We strive to make our guests comfortable and happy throughout their stay! Can't wait to have you stay wiith us again!
Aug 12, 2024
Beautiful clean and loved that sheets were provided. We stayed for 1 night but it was the best Thank you.

CAMPGROUND RESPONSE / COMMENTS:

We hope you come back for a longer stay, and appreciate your kind remarks! Thanks so much for being our guest, and glad you had a good time!
Aug 10, 2024
I don’t have a bad thing to say! The staff was so nice and helpful, the campground was clean and the cabin was clean and well stocked and super comfy. I’d definitely come back and stay a week!

CAMPGROUND RESPONSE / COMMENTS:

We strive to meet all our guests expectations, from staff courtesy to experiencing all our grounds and the surrounding environment has to offer! So happy you enjoyed all of these things, and we hope to have you again!
Aug 08, 2024
Cute Cabin, clean & peaceful. The train provided a unique ambiance along with the nature sounds at night around the camp fire. Staff is pleasant & helpful. Pool is clean, cold & refreshing.
Aug 07, 2024
Very clean and quiet campground with beautiful tall trees. The location is good, since it's close to many outdoor activities in the area and close to restaurants and stores for those that don't want to cook.
Aug 07, 2024
The girl at the front counter was fun and friendly. My family and I will come back next summer.
Aug 05, 2024
We really love Please more towels And check the wifi
Aug 05, 2024
Great place, great area! My go to place to get away

CAMPGROUND RESPONSE / COMMENTS:

We are beyond happy to hear that! Thank you and here's to more adventures with us!!
Aug 04, 2024
Super clean. Really friendly staff. We loved it!
Aug 04, 2024
The entire process was wonderful, from conversations before the stay thru the entire stay. Close to everything, yet set back in its own private world. Recommended! Truly a hidden gem. I had issues navigating the site to see the cabins. I love looking at all a place has. It was probably just technical difficulties on my part.

CAMPGROUND RESPONSE / COMMENTS:

wow thank you so much! We're so happy you had a great experience at our park We strive for the best for our guests and we're always happy to read the feedback! We can't wait to see you again and we thank you for choosing us to stay with
Aug 03, 2024
Aug 02, 2024
Nice clean cabin(K8). Loved the extras. Only issues: poor TV service and squatters next to cabin (their off-leash dogs attacked ours).
Jul 31, 2024
Everything was perfect!
Jul 29, 2024
Jul 28, 2024
Really dusty area which is understandable where it's located. Our cabin was really nice and clean. The campground is located VERY close to I-5 which is good for a quick stop over for a nights rest. There are some residents/guests that are a little sketchy, not sure if they allow long term stays, made us a little uncomfortable.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate you staying with us! We are working on the volcanic ash, there was a massive rockslide about 3 months ago that affected our park. We do have a plan to help with it in the next couple of weeks. We do not allow long term stays.
Jul 27, 2024
My Wife and I loved the Cleanliness of KOA Mount Shasta. The Cabin we stayed at had an AC and this Perk is definitely a Plus. Definitely coming back again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your review and for staying with us!
Jul 22, 2024
Jul 22, 2024
Jul 21, 2024
Clean fun and helpful staff close to everything we wanted to see or do

CAMPGROUND RESPONSE / COMMENTS:

We are happy our kampground met all your expectations for an enjoyable experience on your visit! Hope to have you again!
Jul 15, 2024
Jul 13, 2024
When we arrived we were greeted by a strange young lady who said she was a volunteer and wanted to help me to our place and tell me about new pet rule ( I have no pet while traveling), total sketch. Our cabin smelled like cleaner and was 99 degrees in the room- so hot. Furthermore the nice lady at the front said that is not the norm and work on $ back but did not hear or receive it. So sad .

CAMPGROUND RESPONSE / COMMENTS:

So we definitely did send you a refund of $50 due to this circumstance. If you haven't received it yet please call us in the office. Thank you
Jul 03, 2024
We got in late and we could not find are cabin. We would have had to sleep in the car if it was not for a nice camper that walked all over the place to find are cabin 48. Better mamas signs and a phone number with a person to answer call at night is very much needed

CAMPGROUND RESPONSE / COMMENTS:

We have a number to call at night, it's posted on our door, and it would've been on the bottom of your map in your night registration envelope.
Jul 03, 2024
The cabins were clean and comfortable, the location was great for mountain/town activities, and the staff went the extra mile to be kind and helpful.

CAMPGROUND RESPONSE / COMMENTS:

So happy to hear you enjoyed the location and all our kampground has to offer, including excellent support from our staff! We hope to have you as a guest again!
Jul 03, 2024
Staff were awesome, great cabins, views are amazing, would for sure love to go back again.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for choosing to be our guest, and for sharing your experience with us! We look forward to your next visit!
Jun 30, 2024
We had a wonderful stay. This location is well cared for, peaceful, and had easy access to the town area.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your feedback! we really appreciate it!
Jun 24, 2024
Everything was great here. The only downside is there is only one bathroom for the whole place.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your review! This is something we've been talking about for a while. We're currently in the stages of adding an additional bathroom and we hope you come by and see it when it's good to go!
Jun 23, 2024
The staff was friendly and helpful. The floor in cabin 2 was really dusty but cabin 6 floor was in better condition. The bed linens for the bunks were useless and should be fitted to the mattresses. They don't stay on at all. Adults use those beds too, not just children. There is a very bright glaring light on a neighbor's property that really diminished the outdoor ambiance for cabin 2.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate your feedback and will look into your items commented on.
Jun 20, 2024
Clean, calm and relaxing.
Jun 20, 2024
Helpful, friendly staff, super clean facilities. Love my cabin (although it was weird that only one of the three same cabins had a little fridge?)

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback! As far as the fridge; We had a guest who had medication that needed to be refrigerated, and we put the little fridge in there for accommodations, and just haven't removed it yet.
Jun 10, 2024
Easy check in, lovely site. Everything was clean and well taken care of.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate your comments and choosing to stay with us! Hope to have you back!
Jun 03, 2024
Jun 03, 2024
One of the best cabin stays out of 12 we stayed in during May! Quiet and beautiful. Only down side was spotty wifi. Tana was wonderful and fun to talk to.

CAMPGROUND RESPONSE / COMMENTS:

It sounds like your overall stay was very pleasing, from the options of amenities, to the staff, to the location! Thank you for your kind words, and we are glad to have you as our guest! We welcome you to stop in again!
May 28, 2024
Incredibly helpful staff. I left my AirPods in this KOA and I spoke with the staff (Hannah) and they went out to the site and retrieved my AirPods. They could have just easily not cared and moved on with their day. I was skeptical that I can find my Airpods back. BUT, they cared and they went out and found it. The room was clean. The location was great for accessing Mt. Shasta. I stayed i

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words for our staff, we strive to provide excellent service consistently for our guests. Hope to have you back!
May 28, 2024
Staff was friendly and great. However, the loop roads are not paved and there is a lot of dirt and dust when cars drive by.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your feedback, and happy to know our staff was accommodating and friendly. We are currently looking for options to resolve the dust. Hope to have you again in the future!
May 26, 2024
This was our first KOA stay and it was awesome. Will definitely come back!

CAMPGROUND RESPONSE / COMMENTS:

We are looking forward to your next stay, and thank you for being our guest!
May 25, 2024
Absolutely incredible facility. From the cleanliness, ease of access, and friendly staff, this KOA is awesome. We highly recommend this as KOA as a stop and or destination in Northern CA.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your recommendation, and we are pleased with your stay being enjoyable! Come back and visit!
May 19, 2024
We have been coming to this KOA for years. The Mark improvements are amazing. The roads have been paved, they are rolling out grass around the picnic tables and grooming the area. The Internet is a mark improvement it’s going to even get better. The employees are friendly and nice and you can really see That they’re taking pride in fixing the place up . Thanks for an enjoyable stay

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are continuously working on the kampgrounds to make it the best experience for our guest! We look forward to you visiting again!
May 13, 2024
May 07, 2024
The only reason I am giving four star was that the heater in the cabin that I was staying in was not putting out enough heat to heat the space. I was very uncomfortable and was cold. I worked with the controls on the front of the heater but was not able to get it on a higher setting. When checking into a cabin be sure to ask how use the heater since there are no directions or instructions.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for sharing with us, and for choosing to be our guest. We are continuing to make improvements as peak season approaches, and hope to have you back in the future.
May 06, 2024
I was going to be arriving late so rather than reserve a tent site I decided to get a cabin. When I arrived I found the cabin porch light on, a bed with sheets and blankets on it, and a heater running to take the chill off. It was very pleasant and cozy. The bathrooms at 11 p.m. were also super clean. I always enjoy my stays at this KOA and consider it one of the best.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for your praise, and your continued visits to our kampground! Looking forward to having you again!
May 06, 2024
Friendly staff. Cabin & bathrooms were very clean. Dogs loved the dog area. I really appreciated the grab bar in one of the women's toilet stalls. (Getting older is tough)!

CAMPGROUND RESPONSE / COMMENTS:

We appreciate your satisfaction with everything we have to offer at our kampground! Hope to have you as our guest again!
May 04, 2024
Very nice place Mount Shasta KOA campground almost 13 years my family camping there i love this campground

CAMPGROUND RESPONSE / COMMENTS:

Thank for for choosing to be our guest through the years, and for your positive feedback! Looking forward to your next visit!
Apr 29, 2024
Wonderful convenient location. Helpful staff. Cute cozy cabins.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for our input and choosing to be our guest! Hope to have you back!
Apr 26, 2024
The deluxe cabins greatly surpassed our expectations. It was very clean and came with many amenities including towels, bath soap, hair dryer, kitchen utensils, dishes, dinnerware, refrigerator, coffee maker, coffee, heater, and TV. And the folks running the park were very helpful and interesting to chat with. Highly recommended!

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for your positive comments! We are so happy to hear you enjoyed our amenities and staff! Look forward to having you back!
Apr 18, 2024
We loved staying at the Shasta KOA! The cabin was clean and had all the amenities that we needed. We look forward to staying again in the warmer weather. The staff was so friendly and kind we felt well taken care of. Thank you again.

CAMPGROUND RESPONSE / COMMENTS:

We appreciate all your positive feedback! Thank you for staying with us and hope to have you visit again!
Apr 18, 2024
THANK YOU FOR A HANDRAIL IN AT LEAST ONE OF THE WOMEN'S BATHROOM STALLS!!! Adding them in each stall would help bring your KOA to meeting ADA standards.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your feedback! We are continuously working on upgrades for better accommodations for all! Hope to have you visit again!
May 22, 2025
This is a great little camp spot. We have stayed here a few times. It's not perfect, but the staff is great and the grounds are well kept. The only knock I have is that the showers were a bit tiny, and the valves were a bit touchy. There is plenty of hot water, though.
- John Bennett on Google
May 18, 2025
Most of my stay & interactions were great, especially with Hannah! She's helpful & kind, a great addition to the staff. Unfortunately the day before I left (after an almost week long stay) a gentleman employee I'd not seen before accused me of not belonging there. It had been such a lovely stay otherwise, but that really left a sour taste in my mouth.
- Emme Kay on Google
Apr 21, 2025
Mountain cottage in California was good experince after Canada:)*
- Canan Aladag on Google