Orlando / Kissimmee KOA Holiday General Information

RV & Tent Sites: 1:00pm
Cabins: 3:00pm

Check-out time for all sites is 11:00am.

• General Store/Registration Office: 9:00am-5:00pm
  
• Pool & Spa: 9:00am-9:00pm
  
• Laundry: Open 24 hours
  
• Quiet Hours: 10:00pm-7:00am
  
• Exercise Room: 8:00am-9:00pm
  

If you arrive after our office closes at 5:00pm, you will see your site map in the site map file slot holder on the glass door of our Registration Office under a big sign that says "Today's Late Arrivals". Find the site map with your name it. Your site map will have directions to your site and all the campground information you will need for your stay with us. Get set up for the night and we will check you in the following morning.

Night registration is found in the same location. Select from available sites, park and setup, and then come into the store the next morning to get registered.

If you need assistance with late check-in or night registration, please call 407-808-5373

Campground After Hours: 407-808-5373
Please call 911 for all other emergencies.

Cancellation Policy (Effective for reservations made starting on 10/1/24):
If you need to cancel your reservation, please call the campground at 407-396-2400, before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
 RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival. For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.Cancellation Details:
• Reservations made after these deadlines require nonrefundable deposits.
• Cancellations made after the deadlines will result in forfeiture of the full deposit.
• No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
• No refunds are given on or after the arrival date.
• Refunds will be processed using the original credit/debit card, with no exceptions.
• The cancellation policy may be amended during a Regional/National travel disruption.
• Holidays and special events: 2 weeks cancellation notice required for all site types. Please notify us 2 weeks before your scheduled arrival.

• At check-in, you will be asked to verify the number of guests staying at your site.  
  
• A limit of 6 or 8 people per site (depending on site type) will be enforced.  That total number includes both the number of people on your reservation and any day visitors.  If you have the maximum number of people on your reservation, day visitors are not allowed.
  
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• RV and Tent sites are limited to 6 people per site.
  
• Camping Cabins, Deluxe Cabins, and other Lodging are limited to 6 people with exception of the Deluxe Cabins which sleep 8, these are limited to 8 people.
  

If the number of overnight guests on your reservation allows for day visitors, those day visitors must check in at the front desk upon arrival. Your visitors are welcome for $10.00 per guest (age 13 and under are free). Visiting guests are permitted until Quiet Hours and must adhere to campground rules. Should day visitors turn into overnight guests, they must register at the front desk. All visitors on the campground must check-in at the registration office and be added as a guest on the current reservation. 

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We welcome guests who enjoy traveling with their pets! However, to insure all of our guests have a safe and enjoyable time, please read the following:

• Aggressive dogs of any breed are not welcome at any KOA. If your dog shows behavior that is protective and unfriendly to strangers, please leave it at home. If you decide to bring your dog and it exhibits this type of behavior, the owner or management of the KOA will ask you to please find other camping accommodations.
  
• All dogs are required to be under the control and visual observation of their owner at all times. No dog should be left tied up and unattended outside the owner's camping equipment.
  
• Allowing your pet to bark uncontrollably day or night will not be permitted and you may be asked to leave if you are not able to control your pet's barking behavior.
  
• Service dogs are welcome but must follow same rules.
  
• All pets must be picked up after.
  

Pet Friendly Cabins

You are more than welcome to bring pets with you while you stay in one of our Deluxe Cabins or Camping Cabins. There is a fee of $25 PER PET for our Deluxe Cabins and a fee of $10 PER PET for our Camping Cabins. No more than four pets are allowed in the cabins.

We can also provide you with a pet kit, which includes: a set of dog bowls, a place mat, a sleeping pillow, and a package for dog treats. This is for pets staying in our cabins only. If the pet kit is not returned upon check out, a $50.00 fee will be applied.

Unfortunately, we do not have a shuttle service to any of the local theme parks. However, below are some options for how you can get there:

• Taxi Service - We have a number of taxi services that can come to the campground to pick you and you party up to go to local theme parks. All of their rates vary and are set by the taxi companies.
  
• Uber/Lyft - Many guests like to use an Uber/Lyft ride service to take them to theme parks. All of the theme parks have drop-off and pick-up locations for these types of ride services.
  
• Car Rental - There are a number of rental car companies in our area. Below are links to their websites: Enterprise Rental Car, Budget Car Rental, Sixt Rent A Car
  

Free Wifi is available throughout the park. When you check-in, you will receive our network info and a password to log onto the internet. Our KOA Wifi system is intended for email, browsing, reservations, secure banking and online purchases. Peer-to-peer usage, tethering, wireless gaming, internet connection sharing, movie streaming, skype and facetime are not available.

Note: You will be asked to re-enter the password to gain access to the internet everyday. You will be asked to pay a fee if you try to download something that may exceed our bandwidth.

We have fire rings/pits at our Tent, Premium Pull-Thru, Deluxe Patio and Deluxe Cabin sites, there are no fire rings/pits provided in our Back-In sites. You are more then welcome to bring your own fire pit as long as it is elevated off the ground and not sitting on the grass. We can also rent out fire pits (subject to availability). Fires are only allowed in fire rings/pits. No fires allowed near bushes or trees. Please do not leave fires unattended. Firewood is sold in our General Store and will be delivered to your site.

For a complete list of fire safety rules, please click HERE.

*Management assumes no responsibility for loss by fire, theft, accident, acts of nature, etc.

We sell propane to refill your RV or BBQ propane tanks. Come to the General Store to get your tank filled.

Various types of wildlife (big and small) may be found on and around this campground. Be alert and give them distance and respect. Keep dogs on a leash and properly store food, trash and cooking supplies. Your safety, and the future of wildlife, depends on you.

Trash is picked up from your campsite from 9:00am-5:00pm daily. Only household trash will be collected. Any need for larger items to be thrown away will resort in a fee.

You are more than welcome to bring your own Golf Cart to use at our campground. Driver must have a valid drivers license.

The speed limit is 10 MPH. Please drive slow through our park and watch for pedestrians and pets as they move about the campground.

Due to the limited amount of space our pack has, we ask that you limit the number of vehicles you are brings with you to just 1 per site. An extra $5.00 per extra vehicle will be applied to guests staying on the following sites:

• Deluxe Cabins
  
• Camping Cabins
  
• Tent Sites
  

Welcome to Orlando/Kissimmee KOA Holiday - the heart of the Orlando Area!

Matthew Koromhas, General Manager for the Orlando/Kissimmee KOA Holiday and Orlando Southwest KOA Holiday, always felt he had a future working in the campground business—perhaps because he grew up in the Orlando/Kissimmee-based campground where he now works.

“Before this Orlando/Kissimmee KOA park was bought and relocated across the street, there was the old Kissimmee KOA,” Matt recalls. “There, I lived on site 143. I had a pool, a game room, and a playground—it was great!” Matt's family has been working in the camping business since the early 1990s, and they are still doing it today.

Matt was first employed as a groundskeeper and “firewood guy” who delivered firewood to camper's sites at the Orlando/Kissimmee KOA after the property was relocated in 2002. After a few years, Matt began working the front desk and general store, and he also took on bookkeeping for the campground. Matt left KOA in 2004 to work for Walt Disney World Resort, and “loved every minute of it.” After eight years with Disney, Matt took on a supervisory role at Fiorella's Cucina Toscana, a 4Diamond Hotel Restaurant located in Orlando.

“Somehow it all led me back to my original home, the Orlando/Kissimmee KOA,” says Matt. His philosophy when it comes to customer service is that a “customer is not just a customer. They are your friend and family, and they are here to enjoy what we all enjoy - camping.” Matt is proud of the staff at the Orlando/Kissimmee KOA Holiday, who work hard to ensure every camper has a great vacation.

“It is a real team effort to make sure things run smoothly,” says Matt.

“Our goal is to have the camper wishing they could stay longer and enjoy everything that KOA—and Central Florida—have to offer.” When not in a yellow KOA shirt, Matt enjoys spending time with his family and meeting new people. He's also a movie and music buff, and spends his free time honing his carpentry skills.