May 22, 2022
The air conditioner went out numerous times (cabin). Cabins could use a deep clean. The amount of dust and dirt was unbelievable. Screens missing on porch. The maintenance staff was very accommodating and some of the front desk staff is very knowledgeable and helpful when needed. This koa has such potential if managed correctly.
May 20, 2022
We stayed in one of the cottages, it provided everything we needed, entire place was very clean, staff went above and beyond to help in any way. We also loved the dog beach. Would definitely recommend
May 17, 2022
Website told me pool and restaurant were open. Oth we’re not. Our RV was dirty, clearly not cleaned before we checked in
May 16, 2022
Super clean facilities.
May 16, 2022
Love the area everytime we come down there are annoying issues. Stayed in hotel and cleaning before our arrival was subpar. Dirt and half eaten food under the couch. Stayed in cabin and again the cleaning was an issue. We had it cleaned once we were there and linen changed as it appeared there was dried blood on sheets. This time we couldn't get in the RV, locks, 2nd no grill, smoke detector broke
May 16, 2022
My stay consisted of a smelly rental camper. I requested maintenance, who responded quickly but no change of venue was offered. The issue was resolved but the smell consisted. Housekeeping even came into the camper and sprayed air freshener, the female was gaging while doing so. I was not pleased with the lack of follow up or the course of action.
May 15, 2022
We were only there for a short time - we had to cut our trip short because of family emergency, but the people are so nice and the cottages have everything you need to have a comfortable stay! Highly recommend.
May 15, 2022
It was absolutely amazing! Any problems we ran into, the front desk and maintenance took care of it immediately. Definitely can’t wait to come back
May 12, 2022
The cabin was very clean and the Employees were very nice
May 10, 2022
May 10, 2022
This is a more expensive KOA, but we booked this trip to have a quick Mother's Day getaway. We were extremely disappointed for over $300/night. The weather wasn't great, but 90% of the amenities were "closed" anyways and not as advertised. We had to spend a lot of time in the cabin because of the weather and the wifi didn't work! It's unfortunate, but we won't be back.
May 10, 2022
Cabins are expensive, a daily resort fee is charged and I'm not sure what you get in return. When the pools are open, you get that, beach access, and a jump pillow. Advertised beach restaurant wasn't open. Cabins were SO close together, dirty, and wifi wasn't working. With so many other KOA's offering tons of amenities at a much lower price I cannot recommend this location.
May 10, 2022
First off I’ve stayed with our travel trailer no issues. This time I rented a cabin and it wasn’t up to the standards I would expect for the price. The floors were sandy, dog hair and just dirty. The heat didn’t work. It was cold inside. Had to use the oven to warm the place. One small skillet to cook in can cook eggs that’s it. Not enough towels, no hand soap for the sink in the bathroom.
May 09, 2022
The campground is wonderful! Very well kept up and maintained, the employees were helpful, and tons of activities for kids to do. We will definitely be back! One con of our stay: we rented one of your RVs and had problems with the ignitor on the stove. We had to use a handheld lighter to light the stove. The mattress on the queen bed is hard and super uncomfortable. We would not rent an RV again.
May 08, 2022
We had a great stay and I have to say that Nicolle at the reservation desk was absolutely incredible. She went above and beyond for our family. We loved it and will be back ASAP!
May 08, 2022
May 08, 2022
Not enough hot water in cabin to shower or fill bath tub
May 02, 2022
Incredible. Everything was perfect. Ethan was awesome. Always checking on us and making our stay incredible
May 02, 2022
The rental RV was equipped with the basic necessities. Unfortunately the heater wouldn't work, leaving the April nights quite chilly. The campground was clean and quiet. There were few activities available.
Apr 30, 2022
Apr 29, 2022
We love coming here. Although it was a little different from our first time staying here we still had a good time. This time we stood in a RV which was cool unfortunately our stove knobs were broken. We were told someone would come fix it but they never did. The first 2 nights a alarm in the RV kept sounding off. The first night about 11pm. The second night about midnight. I have a 5 month old.
Apr 24, 2022
We had an excellent stay, had to leave early for a family emergency and they refunded us the days we missed out on, totally unexpected and greatly appreciated
Apr 23, 2022
Cabin was comfortable-bed was good and it was nicely stocked. Could be cleaner and really needs a new coat of paint on walls. Patio was nice. Multiple Decking screws and nails in driveway- reported to front desk. Beachhead area with hammocks is perfect
Apr 23, 2022
It’s a great place and Nicolle made our check in and out wonderful. Great customer service
Apr 22, 2022
Very friendly and responsive staff. Felt like we found a secret hideaway location. Great place for family that isn’t crowded or commercialized.
Apr 22, 2022
It was a good stay, but website misled us. Wanted to kayak. No kayak rentals. Directly on the website "Looking for local campgrounds with paddleboarding near Cape Charles, Virginia? Cape Charles / Chesapeake Bay KOA is where to go. Explore the Chesapeake Bay on a paddleboard or kayak. Don't worry if you didn't bring your own, we've got plenty of rentals. Soak up the sun and spend..."
Apr 19, 2022
Nice staff and great camping place
Apr 19, 2022
My husband and I spent a weekend here for our anniversary. We stayed in a cabin which was so nice and clean! The staff was very informative and nice! The entire campground was very clean and organized! The big private beach is such an awesome bonus! We can't wait to come back!
Apr 18, 2022
Mandy in housekeeping was AMAZING!!! She was friendly and helpful and absolutely went the extra mile!!! There was also a gentleman who was doing work by the bath house by the rented RVs, he was beyond welcoming and again went the extra mile!!!! The front desk staff had 2 girls, not sure of their names, that completely lacked basic customer service skills. Disappointed in the check in process.
Apr 18, 2022
We took our four children for a quick getaway over Spring Break. The weather was beautiful and the cabin we stayed in was very clean. We enjoyed the beach, the playground, bonfire and jump pad. The pool and restaurant were not open yet, but we are hoping to come back to enjoy these on our next visit!
Apr 17, 2022
Should have stairs to beach
Apr 17, 2022
Wish I could give it a negative number.
Apr 16, 2022
We were very happy with our cabin! It is well-appointed with a new sleeper sofa, two bedrooms and a bath. The kitchen is fully stocked with pots & pans. The front porch was a great place for our dog to sit and watch the world go by. Outside features a charcoal grill and a platform deck with another picnic table and loveseat. The beach and sunsets were beautiful. Thank you for a great experience!
Apr 16, 2022
The cabin was great. Location and amenities were great. The check in and check out experience was so terrible that I may not return to this location. The young ladies working the desk has seemingly no idea how to check people in, had no answers to questions, took a very long time to check us out when purchasing items. We called because an alarm was going off in the cabin but no one answered
Apr 15, 2022
We were so disappointed by this KOA. Our rental RV were not ready, we got switched to two different ones even after paying extra to choose our site. Then we had no heat with two toddlers in the camper. Our key broke off in the door of one rental RV and the other key didn’t work, the maintenance man came out and none of the keys worked for any of the RVs. We have enjoyed other KOAs but not this o
Apr 15, 2022
The rentable RVs are terrible. They are small and uncomfortable. There are no beds but a rollout piece of material. It was an awful night. I am giving 5 stars for the way they handled our concerns. They are extremely short staffed, especially in the housekeeping department. With that said, after our complaint about the RV they moved us to the hotel( 2rooms) at no extra charge,great customer ser.
Apr 15, 2022
Apr 13, 2022
Need more staffing
Apr 13, 2022
My wife and I stayed in a cabin at Cape Charles with my sister in-laws and friends who also stayed in separate cabins. Six adults and 4 children in total. We had a great time during our stay. We grilled outdoors and roasted marshmallows over the fire ring. The only negative part of our stay is that the outside electrical outlets didn’t work so that I could charge the golf cart. Used neighbor
Apr 13, 2022
Stayed in a RV site. Was clean and very conveniently located. Staff was very friendly and helpful. The beach was great and not crowded at all since it was early april. Will be a new yearly vacation for our family.
Apr 12, 2022
We had a great time. The staff was friendly and accommodating.
Apr 10, 2022
Love the Cape Charles KOA campgrounds. Great beach and love downtown Cape Charles. Will definitely be back again.
Apr 07, 2022
Employees all were so very very friendly. Cabin could have been a little cleaner and several items still needed to be fixed. Heat in Kitchen area, threshold to sliding doors had nails not covered with a molding. Would stay here again for sure!!!
Apr 06, 2022
I stayed in the one bedroom cabin. It was perfect. Everything about the campground was pleasing.
Apr 05, 2022
Cabin was dirty and dusty, mouse droppings on night stand. Kitchen Sink drain was gross and stuck upside down. We cleaned whole cabin, Heat didn’t work, gave a small plug in heater. Horrible floors you can’t get clean, babys feet were black after walking for a little bit in there. I get it’s camping, but it’s offered as luxury glamping! No one offered any compensation for all the inconveni
Apr 05, 2022
I had my wedding at your facility on April 2nd everything was great we had a few Minor hiccups along the way but I definitely will come back. My only suggestion is if someone is having a big event like that there would be some type of offering back for the bride and groom. Complimentary golf car something nice in our room money off of our accommodation... something! shoot a koa membership!
Apr 04, 2022
Its a beautiful to stay and the ocean view is beautiful. I booked in Feb,for the White Wedding. Was told I'd be in a cabin with the White party. I was told it would cost more to bring my dog and I wouldn't be with the White wedding party. Opted out of bringing my dog. I was put in a cabin away from the Party anyway and had dog bowl in my cabin. First night no heat. We froze.Hide a bed broken..
Apr 04, 2022
We rented a cabin it was very clean and perfect for our little family of 5. Thank you so much!
Apr 04, 2022
We came last year and it was amazing we came this year it was extremely disappointing we ended up leaving early nobody informed us when booking that the restaurant would be closed the cabin was so filthy we found Mouse poop on the bedding no blinds in the room the AC didn't work and neither did the shower we took cold showers. I cancelled all of my reservations for the future very sad @ KOA
Dec 01, 2021
Upgraded me to a nice cabin as they had winterized the RVs. I had a wonderful relaxing stay and plan to return next year.