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Campground Reviews

Jun 27, 2023
The amenities were really nice but the site we had was unlevel and unkept. The front of our RV was at least a foot lower than the wheels. Plus the sites were all weeds, dirt or mud. Also it looked as if the grounds had not been mowed in weeks. It looked so nice on the web site.
Jun 27, 2023
This is our 2nd year. We did enjoy our stay, however, last year the cabana's at the pool were nicer. but we would still go back again!
Jun 27, 2023
We had a great time during our stay in one of the cottages. Just some minor things could have made it better, Some updates to the campground are needed, the ice machine closest to our cabin was not working. And the lawn maintenance could have been a little better, the weeds were a little out of control around the cabin. Our fire pit was not able to be used, it was filled with water and dead fish
Jun 27, 2023
Prices are getting too high. Looks like state parks are going to be better options moving forward. I feel like we could stat at a nice airbnb or go to disney for the cost of these trips
Jun 27, 2023
Wish we had better weather, so we could have enjoyed the resort things more. Everyone was very nice and welcoming.
Jun 27, 2023
Our stay was great only recommendation and dislike would be that the beach needs to be dragged at least once a week to get the sticks things up to make it a more enjoyable time on the beach.
Jun 26, 2023
We were disappointed that the grounds around camper mud puddles, we were infested with ants the whole time, the hammock swings which a major draw had been removed, outside shower did not work, no lifeguards, kids driving golf carts that definitely were not 18 yrs old, campers cutting through our campsite and dogs being permitted to poo wherever and their owners were not picking it up…
Jun 26, 2023
Good place by the beach,,but no adults enforcing anything,kids under 12driving golf carts everywhere.rules!!!!!trash cans full everywhere .had to jiggle gates open for pool closed a lot.no adults around ,just teens,no pricing on gifts,so we did not buy anything,hearing a lot of campers saying after years coming here they are done,run down and seen it going down,hotel customers not happy,I slot mor
Jun 26, 2023
Jun 26, 2023
1. Ice machines were not working. 2. Bathrooms were beyond disgusting. They were never cleaned the entire 3 days we were there. 3. The camping lots are a muddy mess when it rains, there is no drainage whatsoever. We paid nearly $500 for a muddy piece of dirt.
Jun 26, 2023
200.00 a night to be put in a mud hole
Jun 26, 2023
With them being low staffed, we experienced horrible customer service over the phone. The check in line took forever. The site was very unleveled. But after all of that, the place is nice. Loved the beach
Jun 26, 2023
Excellent camping amenities and great staff members!
Jun 26, 2023
Very disappointed. I never write reviews but other guest should be warned. Dirty, trash on beach, lack of security, broken amenities, flies everywhere (cleanliness), forced” to sign photo waiver, manager said “Sign or you can leave”, NO CONSENT written on doc, 1st site was a nightmare for our rig (accurate size provided) front/rear grade 2.9 & side/side grade 1.8, moved to new site (mud pit)
Jun 26, 2023
Sites are mostly sand, dirt and grass. Maintenance of the sites really could be better. The first site we were brought to the sewer connection was up hill. Staff was very accommodating and found us another site. This one misses the mark of a KOA Holiday. Pool was clean and plenty of chairs. The proximity of the beach to the campground is the big plus. Staff were great & store was well stocked
Jun 25, 2023
A little tight but I understand why. We had a great time. Will be back again.
Jun 25, 2023
Jun 25, 2023
Our stay consisted of multiple days of rain therefore our campsites were quite muddy. Wish the campground would have more gravel on the sites to absorb the rain.
Jun 25, 2023
We absolutely loved it! Our cabin was perfect for our stay, the bay is the perfect spot for our kids to enjoy the water and the sand. Crab hunting at night was an absolute blast and there’s no shortage of ghost crabs to spot with your flashlight! Can’t wait for my family to return! Oh and the pool was great!
Jun 25, 2023
This review has been removed by KOA due to profanity.
Jun 25, 2023
Fantastic staff!
Jun 24, 2023
Great location, as always! Loved the new Sunset Beach Bar & grill. This was our first time staying in a cabin. Unfortunately, it was very dirty. Thankfully I bring my own cleaning supplies before allowing my family in. Short staffing seems to be the major issue we saw. Trash not emptied on the beach or pool for days, tall grass. Very hopeful full staffing will fix all the problems easily.
Jun 24, 2023
Jun 24, 2023
Our stay was a little skewed because of weather. Some positive things include great crab hunting, nice people, decent size campsites, nice to have a restaurant at the campsite, and a pretty view. Some negatives include dirty beach with cigarette butts, pool like an ice bath, dirty bathrooms, mud pit at our site, and no water at our site about ten hours.
Jun 24, 2023
Very nice place. Great, helpful staff. 2 things to improve: - spray for poison Ivy everywhere - enforce noise curfew after 11pm!! Very loud music needs to stop.
Jun 24, 2023
Front Pool closed, main pool only opened for 1 day over the weekend due to poo in the pool then overflowed the next day and closed. Minimal activities planned for kids and rude staff. Not sure how this place is still a KOA, let alone a KOA resort. This does not hold up to the KOA standard.
Jun 24, 2023
Cabin was great , weather was poor !
Jun 23, 2023
Water turned of . Didn’t have water 10 hrs. All the campground toilets overflowing with humans waste. All the trash cans full. Workers all day drive around with golf carts. I reserved my ground already but they took additional $25 fee to grantee my spot .Anyone had heard something like this bullcrap? That’s another way to scamming customers.
Jun 23, 2023
We stayed in a safari tent - loved the tent! The good - the campground was nice - the restaurant, convenient with good food and decent prices. Beach was great. The bad - no water for almost an entire day, but no notice there was no water - just locked bathroom doors to leave people wondering. No enforcement of quiet hours. Bathrooms were subpar. Not enough bathhouses for size of campground.
Jun 23, 2023
Other than the younger black gentleman who escorted us to our site the customer service is horrible. They NEVER answer the phone. They locked the gate to the pool with us still inside. Luckily enough I was able to bend the fence to get out. They lost water pressure one day for a few hours. No one was around to assist with any info. They didn’t tell anyone when it was back on. Otherwise nic
Jun 23, 2023
The water went out on monday 6/19/23 no one from campground notified us,when we called front office no answer and no one responded to the message we left. The campground is nice, but there is no communication for the staff.
Jun 23, 2023
The units look nice but there is no service at all. We complained that the water in shower and everywhere was cold and would not get hot. The maintenance came turned the water heater up but it didn’t fix it so we was taking cold showers. They said that was all they could do. I finally fixed it myself. No. Towels, no tv, lady in main office laught at us with no concern for our problems.
Jun 23, 2023
The only complaint I have is the pool was dirty and it was closed 1 1/2 days and my grandkids were very disappointed. They were very accommodating when we had to change sites due to the incline was to extreme for our motorhome.
Jun 23, 2023
Check in was delayed for two hours because there was no water. Staff was friendly and helpful. Only one pool was open. The playground is very small. Lots of highway noise and we were in a cabin all the way in the back.
Jun 23, 2023
The weather was terrible, but no one could do anything about that. However, on Monday, there was no water from early morning until almost 5:00 p.m. We were told that the entire county was without water, but this was not true. We talked to several residents when we went to Royal Farms, and they all had water. Another claim was that someone had broken into the pool and did something to the pumps.
Jun 22, 2023
The staff was outstanding. Always helpful. The location next to the beach was great as well. The restaurant's food left much to be desired, but the drinks were good. It was also closed at odd times midday. The campsites are very close to each other and the cable connection at our site was non functional. The restrooms were always wet. The activities for the kids were fun.
Jun 22, 2023
We had a nice visit. Despite some water interruption, the facility was great. The wifi didn’t connect but that was a minimal inconvenience. Staff were friendly and working hard! Thanks for a great stay, we will be back!
Jun 22, 2023
Jun 22, 2023
Love this place except the propane and electric conduits running across one of the sandy paths to beach still showing and very dangerous.
Jun 21, 2023
This KOA was absolutely amazing. Only complaint is that some of the yards for the cottages were very small. Was not sure if I could even have a fire (which would have been right next to my vehicle--not a good idea). Everything else was perfect!! The beach, the pool, the store, and the staff were all absolutely AMAZING!!
Jun 21, 2023
I have noticed that this time a lot of things weren’t being kept up on, the bathrooms were dirty, trash was over full, the grass wasn’t cut properly at the sites, seen a lot of employees standing around and talking instead of working, lost water for about 6 hours and never received notice about it , restaurant area deck need a lot of work!The campground isn’t being taking care of the way it
Jun 21, 2023
Jun 21, 2023
This was the third year we’ve stayed. Overall everything was great! The new restaurant was WAY better than the previous years. Disappointments included the outdoor shower at the beach not working, the deck was under construction, and our bathhouse was in sub-par condition most of the time compared to previous years. Nonetheless, we enjoyed ourselves as always. Thank you!
Jun 21, 2023
KOA at Cape Charles had some great features. We enjoyed the beach most of all. The reason that my ratings were so low was the price per night, tight camp sites and no water on our last day. There were messages left with the front desk to return a phone call but we our still waiting. We would not recommend this campground to others.
Jun 21, 2023
Jun 20, 2023
We travel with a very large group, had a great time. However several units did not have hot water and never were able to be repaired beyond Luke warm temperature. The outdoor showers by the pool did not work, nor did the ones coming off beach,
Jun 20, 2023
Grass by our site was too long, 2nd pool closed and wasn't informed, only pool did not open at time stated
Jun 20, 2023
The pool was not maintained well. Tops missing from the cabana’s. Towels available one day, gone the next. Activities were sub par. Shortage of water pressure our last day. Understaffed. Not impressed, especially for the price. Lots of potential here but seems like it’s going downhill.
Jun 20, 2023
The fence and trees that border the public beach access road contain a large amount of poison oak / poison ivy. Our site was a back in against the fence. Spraying the fence is definitely needed. On the morning of the 6/19 the power went off which caused us to loose water pressure. I walked to the men's bath house and found the same issue no water pressure. The bath house also needed cleaning
Jun 20, 2023
The pool was closed on and off for 3 days straight, and the water ended up going out during our last day all day.