All employees understand the importance of teamwork, family fun, and the meaning of quality service,” says Victor.For Victor and Kathleen Arsenault and their family, there was hardly a time when KOA campgrounds weren't a part of their lives. Victor was hired to build and manage a KOA campground 36 years ago and, although he took a brief job (28 years) as a director with the Boy Scouts of America, he always knew he wanted to return. Kathleen, at the time a high-school teacher, supported the decision to purchase the Canandaigua KOA. She thought that raising her family, while working a fun job, was too good to pass up. "We take pride in living on the campground," says Victor, "we want to be part of the action."
Victor and Kathleen encourage anyone, with every kind of camping interest to come and visit. One special feature of the campground is that the cabins, deluxe cabins, tent sites, and RV sites are close to each other so people with different camping needs can camp together.
Victor and Kathleen rely on their mission statement to encourage great service: "To provide quality services in a safe, secure and clean outdoor environment that will result in a fun-filled camping experience for the entire camping family." They said their bottom line is to have fun and provide excellent service. "
The campground caters to all types of campers. Each year, on average, 42% of campers are repeat customers. "We enjoy providing a quality campground to many people who are enjoying touring this great country," Victor said.
In 2016, the Arsenault family grew with their son, daughter-in-law, and two grandchildren who have joined the business as partners. Jon brings his outdoor hospitality and contracting skills while Dottie brings her elementary teaching skills to so many young campers.
That doesn't mean this area has to always be empty. When you start reviewing camping options, your history will display here to help compare sites and find the best stay. You will be able to share your stay information with friends or family and save it for a later time if you have a KOA.com Account.