General Campground Information

Store Hours

Sunday-Thursday 9 a.m. - 7 p.m.
Friday & Saturday 9 a.m - 8 p.m.

Cancellation Policy

We follow the KOA national cancellation policy except on Holiday weekends, the entire month of JULY, and reservations over a week or more.  Except for these 3 types of reservations, if you need to cancel your reservation, please call before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee.  RV and Tent Sites: 48 hour cancellation notice is required.  Notify us by 4 p.m. two days before your scheduled arrival date.  Cabins: 7 days cancellation notice required.  Please notify us one week before your scheduled arrival date.  Deposits are non-refundable for the following: Special/Holiday Weekends, (Memorial, Independence, Labor, Columbus) ENTIRE month of July, and for any weekly/monthly/seasonal reservations. Any reservations for the following year will be required to pay any rate increases at time of check-in.   During check-in, all registration fees must be paid up front. No refunds for early departures.  No Shows: If we do not hear from you by 9 AM the next morning, your site will be canceled and sold.  Any late check-ins for holiday weekends must be prearranged and the entire weekend paid in advance to hold site.  Larger NON-REFUNDABLE deposits of $100 or more are required for reservations for 1 week or more. Specific site numbers can be requested but never 100% promised/guaranteed due to RV mechanical issues, weather, groups, ETC.  We will always do our best to honor requests!

Check-in/Check -out

Check-in 1:00 p.m
Check out: 11:30 a.m.

Vehicles

Speed limit strictly enforced: 5 mph.  Be alert for children!  Limit 1 vehicle per site.  All other cars must be parked in our very limited overflow parking areas.  All cars must have tags.  No golf carts allowed.

Firewood Policy

New York State has mandated that firewood from more than 50 miles away from our campground not be brought in.  We do sell firewood during our office hours for $6.25 a bundle.

Visitor Policy

All visitors must register at the front desk.  MAX 8 people per site, including guests.  There is a visitor fee of $5.00 per person.($10 on holidays/special events)  Visitors are asked to leave by 10:00 p.m.  All cars need a parking tag to enter.

Pool Hours

The pool is open from Memorial Day weekend until Labor Day weekend.  Pool opens at 10:00 a.m. and closes with the store.  Anyone under 18 must be with an adult.

Quiet Hours

10:00 p.m. - 7:00 a.m. All radios must be turned off by 10:00 p.m. After hour problems please call 585-398-3583 and leave a message.
Common courtesy is expected 24/7; no car/loud music, no walking through other's sites.

Late Arrivals

If you are arriving late with a reservation you will find your site map taped to the front door of the office.

Save Our Grass

No carpets allowed on grass.

Pets

Pets must be leashed at all times.  Pets are not allowed in pool area, playgrounds or in buildings.  They must never be left unattended.  Aggressive or continually barking dogs are not permitted.  Rottweilers, pit bulls, Dobermans are not allowed. 
Dogs are not allowed in the deluxe cabins.

Meet Your Hosts

The Arsenault Family

All employees understand the importance of teamwork, family fun, and the meaning of quality service,” says Victor.

For Victor and Kathleen Arsenault and their family, there was hardly a time when KOA campgrounds weren't a part of their lives. Victor was hired to build and manage a KOA campground 36 years ago and, although he took a brief job (28 years) as a director with the Boy Scouts of America, he always knew he wanted to return. Kathleen, at the time a high-school teacher, supported the decision to purchase the Canandaigua KOA. She thought that raising her family, while working a fun job, was too good to pass up. "We take pride in living on the campground," says Victor, "we want to be part of the action."

Victor and Kathleen encourage anyone, with every kind of camping interest to come and visit. One special feature of the campground is that the cabins, deluxe cabins, tent sites, and RV sites are close to each other so people with different camping needs can camp together.

Victor and Kathleen rely on their mission statement to encourage great service: "To provide quality services in a safe, secure and clean outdoor environment that will result in a fun-filled camping experience for the entire camping family." They said their bottom line is to have fun and provide excellent service. "

The campground caters to all types of campers. Each year, on average, 42% of campers are repeat customers. "We enjoy providing a quality campground to many people who are enjoying touring this great country," Victor said.

In 2016, the Arsenault family grew with their son, daughter-in-law, and two grandchildren who have joined the business as partners. Jon brings his outdoor hospitality and contracting skills while Dottie brings her elementary teaching skills to so many young campers.