Canandaigua / Rochester KOA Holiday General Information

The below general information section has just a few of our rules and policies, for a complete list please view our map.  These guidelines are not options and are in place so that everyone has a safe and fun stay at our campground.  You will also be provided a copy at check-in, please contact the office with any questions.

No charging EVs at  your site.  A charging station has been installed at our campground.  See office for this or other options, fees apply.  ANY UNAUTHORIZED VEHICLE CHARGING IS CONSIDERED THEFT, A $35 FLATT FEE WILL BE CHARGED.  (Even overnight 120v trickle charging, it still uses a lot of power and can damage our plugs!!)

Sunday-Thursday 9 a.m. - 7 p.m.
Friday & Saturday 9 a.m - 8 p.m.

We follow the KOA national cancellation policy except on Holiday weekends, and reservations over a week or more.  Except for these 2 types of reservations, if you need to cancel your reservation, please call before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee.  RV and Tent Sites: 48 hour cancellation notice is required.  Notify us by 4 p.m. two days before your scheduled arrival date.  Cabins: 7 days cancellation notice required.  Please notify us one week before your scheduled arrival date.  Deposits are non-refundable for the following: Special/Holiday Weekends, (Memorial, Independence, Labor, Columbus), and for any weekly/monthly/seasonal reservations. Any reservations for the following year will be required to pay any rate increases at time of check-in.   During check-in, all registration fees must be paid up front. No refunds for early departures.  No Shows: If we do not hear from you by 9 AM the next morning, your site will be canceled and sold.  Any late check-ins for holiday weekends must be prearranged and the entire weekend paid in advance to hold site.  Larger NON-REFUNDABLE deposits of $100 or more are required for reservations for 1 week or more. Specific site numbers can be requested but never 100% promised/guaranteed due to RV mechanical issues, weather, groups, ETC.  We will always do our best to honor requests!

The MAX total number of people allowed on the grounds per site is 8. This INCLUDES your guests, so if you have 5 people in your family camping, you can have a max of 3 guests visit.  This will help us control the total number of people allowed in the campground. It is our hope this will ensure that those who have sites rented will be able to enjoy our facilities and events without overcrowding.

Check-in 1:00 p.m
Check out: 11:30 a.m.

Speed limit strictly enforced: 5 mph.  Be alert for children!  Limit 1 vehicle per site.  All other cars must be parked in our very limited overflow parking areas.  All cars must have tags.  No golf carts allowed.

New York State has mandated that firewood from more than 50 miles away from our campground not be brought in.  We do sell firewood during our office hours for $7.75 a bundle.

All visitors must register at the front desk.  MAX 8 people per site, including guests.  There is a visitor fee of $6.00 per person ($10 on holidays/special events).  Visitors are asked to leave by 10:00 p.m.  All cars need a parking tag to enter.

The pool is open from Memorial Day weekend until Labor Day weekend.  Pool opens at 10:00 a.m. and closes with the store.  Anyone under 18 must be with an adult.

10:00 p.m. - 7:00 a.m. All radios must be turned off by 10:00 p.m. After hour problems please call 585-398-3583 and leave a message.
Common courtesy is expected 24/7; no car/loud music, no walking through other's sites.

No carpets allowed on grass.

If you are arriving late with a reservation you will find your site map taped to the front door of the office.

Pets must be leashed at all times.  Pets are not allowed in pool area, playgrounds or in buildings.  They must never be left unattended.  Aggressive or continually barking dogs are not permitted.  Rottweilers, pit bulls, Dobermans are not allowed. 
Dogs are not allowed in the deluxe cabins.

All employees understand the importance of teamwork, family fun, and the meaning of quality service,” says Victor

For Victor and Kathleen Arsenault and their family, there was hardly a time when KOA campgrounds weren't a part of their lives. Victor was hired to build and manage a KOA campground 36 years ago, and although he took a brief job (28 years) as a director with the Boy Scouts of America, he always knew he wanted to return. Kathleen supported the decision to purchase the Canandaigua KOA. That was over 20 years ago.

In 2016, the Arsenault family business grew with the addition of their son, daughter-in-law, and two grandchildren, who have joined the business as partners. Both graduates of Penn State University, Jon brings over 15 years of managing commercial construction projects, and Dottie, with a master's in teaching and her love of working with families and children. While living and working on-site over the last six years, Jon has used his project management skills on many projects to update and improve the campground. The pool was completely replaced and doubled in size for the 2020 season, with water features and a zero/beach entry area. For the 2022 season, the back restrooms have been completely renovated into eight resort family-style bathrooms. In addition to adding many new and improved recreation areas, the family has also worked together to add 20 more full hook-up sites, new patios, a deluxe cabin, and more. Jon, Dottie, and the kids can be seen daily around camp, working as a team and making sure their campers have the best time possible.

The Arsenault mission statement still holds true and strong for over 25 years, "To provide quality services in a safe, secure, and clean outdoor environment that will result in a fun-filled camping experience for the entire camping family." They said, "Their bottom line is to have fun and provide excellent service."

Jon says, "Being able to provide an atmosphere where families can connect with each other and create lasting memories is truly a blessing!"