Benbow KOA Reviews

Campground Reviews

Aug 21, 2018
Great for kids. Weak internet. Very good and friendly ataff

CAMPGROUND RESPONSE / COMMENTS:

I'm glad your children enjoyed their stay. We are aware of the Internet challenges here in the valley and are working on strengthening the signal throughout the campground. Thank you for your feedback.
Aug 21, 2018
Most of Park is clean and beautiful but the Back section with back in sites was awful. Grass dead, neighbors loud,no shade. We’ve stayed before and recommend the front but beware of where you are sited.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your positive comments. I don't know exactly where you stayed but the rear sites have tent campers that you may hear until 10PM when quiet time begins. I hope you will give us another chance.
Aug 21, 2018
We stayed for a week while our children camped at Richardsons Grove. The bathrooms and pool were clean. It was quiet and well kept. Loved the Benbow Inn. It was a great experience.

CAMPGROUND RESPONSE / COMMENTS:

So glad to hear that you enjoyed the campground and the Inn. The Benbow Historic Inn is a wonderful amenity that many campers enjoy; you can't beat the food and the ambiance.
Aug 20, 2018
I booked for a Friday at $68 and I was charged $30 more when I got there. Hay told me there weekend started on Friday I was not told that when I booked. They said they would credit my and give me the $30 back I'll see if thy do

CAMPGROUND RESPONSE / COMMENTS:

I apologized to you at the time for the misunderstanding and we did credit your account for the difference. I hope you enjoyed your stay and will return soon.
Aug 20, 2018
We were there for a wedding and our reservations were make around the beginning of the year but family was scattered throughout the campground and some were seniors who could not walk to other camp sites. Prices were increased do to a potential motor cycle run but when it was cancelled the rates were not lowered to normal rates.

CAMPGROUND RESPONSE / COMMENTS:

I regret that your group could not all have adjoining spaces but we were full that weekend and did not have the flexibility to move people around. Many campers make their reservations well in advance and we assign their spaces when they make the reservations.
Aug 20, 2018
Our cabin was dirty. We don’t smoke and when we showed up there were 3 cigarettes butts in an ash tray on the back patio table, with a patio chair pulled out where someone just left. The floors were dirty in cabin and under the bed was filthy. One of our bath towels had a brown streak done the middle of it. For $225 a night we didn’t expect the uncleanliness.

CAMPGROUND RESPONSE / COMMENTS:

I very much regret that we did not meet your expectations. Please call me to discuss. Corky Gilbert, Manager
Aug 20, 2018
Great location near the Redwoods - made for a perfect stopover traveling down the coastal highway

CAMPGROUND RESPONSE / COMMENTS:

Thank you very much for your positive comments! We hope to see you again.
Aug 20, 2018
Very pleasant, quite staff very friendly.

CAMPGROUND RESPONSE / COMMENTS:

Glad to hear that you enjoyed your stay. We look forward to hosting you again.
Aug 20, 2018
The shared facilities were good. The cabin itself although "deluxe" and pricy was missing a few essentials which seemed to indicate some maintenance is lacking. The gas grill was in very deteriorated condition, there was no cutting board or paper towels which I have gotten in other "fully furnished" KOA cabin rentals, the spatula was damaged, the bathroom did not have a curtain for privacy.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your comments. I'm glad that you enjoyed your stay and regret that the cabin did not fully meet your expectations. I have passed your comments along to insure that it does not happen again.
Aug 20, 2018
the sewer drain for our site was clogged by the previous person. Why wasn't it cleaned before we stayed?

CAMPGROUND RESPONSE / COMMENTS:

A tree root obstructed the sewer line, not the previous camper. We moved you to another site immediately after discovering the problem and we worked well into the night to clear the line. I regret the inconvenience and hope you will visit us again.
Aug 19, 2018
Aug 19, 2018
This place was great! Just wish tent sites were a little more spacious. It would of been nice to be among trees verses a loop of asphalt.

CAMPGROUND RESPONSE / COMMENTS:

Glad to hear that you enjoyed your stay. We cannot control where people erect their tents on the tent site and, occasionally, someone will put the tent right at the site limit line, which may intrude visually on the adjacent site. Next time, request site T-1 for more privacy.
Aug 19, 2018
Wonderful staff, great showers and yummy pancakes.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments. Hope to see you again soon.
Aug 18, 2018
The golf course is dead and the roads need to be repaved

CAMPGROUND RESPONSE / COMMENTS:

We inform all golfers that the course has suffered from the lack of water due to our pump failure and we have reduced the greens fee to $10 for 18 holes. We anticipate having the course back in shape in the near future and ask that you return in the fall to enjoy the difference.
Aug 17, 2018
Unique
Aug 16, 2018
This stay due to a mandatory evac Mendocino Complex Fire. Since previous visits they are letting the grass die. The Golf Course is all weeds as is a lot of the spaces in the campground. Ours was all weeds and our dog kept getting burrs and stickers. For the 86$ per night for us(during Some Regae on River) as opposed to the 65$ it was overpriced but we had no choice. Bathroom clean. Disappointed!
Aug 16, 2018
Staff was very helpful, grounds well kept and clean. The campground was full and all the campers were courteous and quiet. I booked short notice and was able to get 3 cabins for our group. The cabins were like apartments with full size kitchen appliances and a nice queen bed! Recommend replacing the sofa bed in unit 404 and having a broom and dust pan. Over all we had a nice time there.
Aug 16, 2018
The site was very nice. My concern was that the electricity was off for over an hour after I got there, and my motorhome was 85 degrees inside by the time it was turned on there. It was not good for my cat or me. My other Benbow RV visits were wonderful.

CAMPGROUND RESPONSE / COMMENTS:

We advised all guests that PG&E planned to shut down the power in the entire area, not just the campground. I regret the inconvenience but this was beyond our control.
Aug 16, 2018
Everything was going ok until we went out on a day trip and some other camper took our food up lawn chairs and couple other things. I guess low life people can be any where. Hosts were very nice and it was a well kept koa.

CAMPGROUND RESPONSE / COMMENTS:

Very sorry to hear about your loss. The vast majority of our campers are honest and theft is extremely rare here. I know that does not compensate you for your loss but we will try to make it up to you on your next visit.
Aug 16, 2018
We booked for full hookups on Saturday (Aug11) for Monday and Tuesday nights (Aug 13-14). Upon arriving on Monday, there was a notice posted on the door stating there would be a planned power outage from 8:30AM to 3:30PM on Tuesday. I told staff this was a huge inconvenience since we left our generator at home. Husband drove home an hour away and staff didn't care. No compensation was given.

CAMPGROUND RESPONSE / COMMENTS:

I regret the inconvenience but PG&E shut down power for the entire area, not just the Benbow KOA and we identified the cause in the posted notice. We brought in generators to keep the pool and rec center open to minimize guest discomfort during the few hours that PG&E required for maintenance.
Aug 15, 2018
Nice employees very clean facilities trees grass well-maintained beautiful spot !

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments. Very glad to hear that you enjoyed your stay at the Benbow KOA and we hope that you will visit us again soon.
Aug 14, 2018
Aug 14, 2018
The swimming pool was way to crowded, and they put cabins where we used to stay with our trailer.
Aug 14, 2018
Enjoyed it, but now that I've actually seen the sites, it will give me a better idea on which to pick. I would like to add we were promised twice someone would come and fix our electrical issues and it never occurred. So need to work on that.

CAMPGROUND RESPONSE / COMMENTS:

I'm glad that you enjoyed your visit and I regret the electrical issues. I notified our electrician to correct the problem.
Aug 14, 2018
we had a great time, stayed in a deluxe cabin with accommodations for 6. it was a pretty tight squeeze but it worked. kitchen and bathroom were stocked with towels, plates, cups, utensils, and cookware, wish I would have known because we brought everything with us. the staff were helpful and friendly.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments; glad to hear that you enjoyed your time with us. Hope to see you again soon.
Aug 14, 2018
The cabin wasn’t very clean. There was a really bad ant problem. The ants got in to our things.

CAMPGROUND RESPONSE / COMMENTS:

Very sorry to hear about the ants. We have notified the pest control company to increase the frequency of their applications to the maximum allowed under state and federal regulations.
Aug 14, 2018
We were parked in the farthest possible site, (415), from the pool as possible, in 95 degrees! Very uneven space in rock. In the pool & in the spa were very unruly, unattended by parents, children...& no employees around to correct the issues. Gold course was dry & yellowed & an extra $38 to play! Very over priced for what you get!!!

CAMPGROUND RESPONSE / COMMENTS:

I regret that your stay did not meet your expectations. Unfortunately, not every site can be next to the pool but the farthest site is only a five minute walk. The proshop notifies all golfers prior to paying that we have had water problems and the course is brown. We charge only $10 to play 9 or 18 holes.
Aug 14, 2018
The office staff was very nice to try to accommodate us they did a fine job!! But the grounds need a lot of work!! They advertise a golf course it was a dead weed patch! The trees in the sites hang low and need trimming - if we would have gone into the site we were assigned the trees would have scratched our rig and likely took the A/C off the roof. They allow cars to park in the check in lane....

CAMPGROUND RESPONSE / COMMENTS:

Unfortunately, we lost our irrigation several weeks ago and the heat has wreaked havoc on the grounds, including the golf course. We explain that to golfers before they pay and have reduced the greens fee to $10 for 18 holes. We hope to have the irrigation system in operation shortly.
Aug 13, 2018
Site had a lot of trash and burned wood/fire pit debris littering site and patio. Water regulator had serious leak with standing water soaking hook up area.
Aug 13, 2018
At $200 per night I would expect that the frig be cleaned before we arrived and that the deluxe cabin be deluxe and not smelly. The adjacent river is basically dry now that the State of California has taken away 1/2 the water that once ran through it. The area is extremely dry now, not green as in pictures. This KOA is way past its heyday, but is packed because there is nothing else around.
Aug 13, 2018
Such a pretty site! The Historic Benbow Inn within walking distance has a great bar and restaurant. Would definitely stay there again.
Aug 13, 2018
Unique
Our room wasn’t available when we got there. The forgot to give us a key when we did get a room. We were told we would get an upgrade and didn’t. Our TV didn’t work. We didn’t have a grill on our barbecue which was filled with cigarettes. The staff were incredibly rude and unprofessional. The person driving the train drives way to fast and almost hit a child running across the street.

CAMPGROUND RESPONSE / COMMENTS:

I am very sorry that your stay did not meet your expectations. Please call me; I want you to return and give us another chance. Corky Gilbert, Manager
Aug 12, 2018
Aug 12, 2018
CONS: Our 'delux' cabin was tiny. I had to dust the bathrooms when I got there - the layer was white it was so thick. Their wifi - was deplorable, I could only get wifi for 35 seconds on one of the 5 days we spent there. This was NOT mentioned in their brochure. Spa was tiny, water park a joke - and only worked on last 2 days. No broom in cabin so had to deal with sandy floors! Staff polite
Aug 12, 2018
Someone else was in our cabin when we arrived. I had 2 kids with me & had to wait until 8:30PM to get in our cabin (3 hours) & it smelled. The cabin was still dirty after staff cleaned it & my kids sheets had dirt all over them. There was 1/2 roll of toilet paper & no dish washing detergent. Staff was suggesting I was the previous campers dishes. I was offered a bottle of wine which was nice

CAMPGROUND RESPONSE / COMMENTS:

The condition of your cabin did not meet Benbow KOA standards and I apologize for the inconvenience. Please call me to discuss the problems you mention. Corky Gilbert, Benbow KOA General Manager.
Aug 12, 2018
The pool was filthy! The reason we were there ( the pool) was ruined by slimy pool noodles, dogs in pool area and a very dirty pool area in general. The Eel river was cleaner than your pool and surrounding area. Not coming back there ever.

CAMPGROUND RESPONSE / COMMENTS:

I regret that you did not enjoy your stay but the negative pool comments surprise me. We maintain the pool to the highest commercial standard and our pool technician checks it every morning to insure that the pump and filter work properly and that the chemicals are balanced. This is the first negative pool comment I have received.
Aug 12, 2018
Kind of small for big rigs like mine. I could not avoid driving on the grass at my site.

CAMPGROUND RESPONSE / COMMENTS:

We plan to extend several of the sites to accommodate larger rigs. Please check us out next summer.
Aug 11, 2018
Poor Internet access
Aug 11, 2018
Very nice RV park, very clean and seems to be pretty secure. Employees constantly seen in golf carts running around the area. Most spaces are shady with lots of trees. My only problem and a warning to others. They don't just water at night they drown vehicles and camp gear as well. If you have a nice clean polished RV or towed vehicle it ain't gonna be pretty in the morning. Hard water spots!
Aug 11, 2018
Staff was courteous and helpful. Grounds were pretty dry. Dead grass everywhere. Pool was supposed to open at 10am but didn’t open until noon. Water park posted hours are 1-5pm, but when we arrived at 4 it was turned off. Back-in sites are a LONG way from the pool, better to get a pull-through site closer to pool. Nice, mature trees provide shade in most spots. WAY over priced ($70).
Aug 11, 2018
We were put in site 409, cracked pavement lifted you could put a pingpong ball in! Electrical box hanging off its post! People in site 410 sleeping on tables and ground! Back end of this property looks like it's been neglected for awhile. Golf course was brown and hard pan totally neglected! We left after one night!!!!

CAMPGROUND RESPONSE / COMMENTS:

I regret that you did not enjoy your stay with us. Please contact me to discuss your complaints; I would like to make it up to you. Corky Gilbert, Manager
Aug 11, 2018
I was very disappointed in my stay, as we walked in the cabin it looked very run down. Overpriced for dirty conditions/ants. Last year we rented a cabin here and was very happy, but 2 days ago This cabin had a very bad ant problem, ants in the microwave, we woke up at 4am with ants on us in our beds, moldy shower curtain, and the base of the toilet was had urine and hair on it, dirty floors etc

CAMPGROUND RESPONSE / COMMENTS:

I am very sorry about the ant problem. We have had the exterminators in regularly but we often cannot spray inside the cabins because guests are there. We did comp your room by way of apology and I hope you will give us another chance.
Aug 11, 2018
Great place. Great facilities. Would stay again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind words! We hope to see you again. ll return soon.
Aug 11, 2018
The location near Benbow park, Benbow Inn, the Eel River, and the Avenue of the Giants is desirable. There's nice spacing between sites and quite a bit of trees. Near fwy but feels isolated.

CAMPGROUND RESPONSE / COMMENTS:

I'm glad you enjoyed your stay. Please keep us in mind for your next visit to Redwood Country.
Aug 10, 2018
Aug 09, 2018
We only stayed one night on our way to the Oregon Coast. It is a lovely park.
Aug 09, 2018
The staff was very helpful and polite. The restroom could have used a clean up on Sunday and the shower floors under the mats could use a good scrubbing. That is the only reason it was not a 5 and only a 4. Thanks for a great vacation!

CAMPGROUND RESPONSE / COMMENTS:

Glad to hear your enjoyed your stay at the Benbow KOA. I passed your comments along to maintenance and regret that we disappointed you; it will not happen again.
Aug 09, 2018
great time,great staff

CAMPGROUND RESPONSE / COMMENTS:

I'm glad to hear that you enjoyed your stay at Benbow KOA and we look forward to seeing you again.
Aug 09, 2018
Very pleasant!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments; glad you enjoyed your stay.
Aug 09, 2018
Overnight stay enroute from Reno to Oregon coast. Beautiful setting next to the Eel River and close to the California redwoods. Very clean, quiet and comfortable, but also very expensive.

CAMPGROUND RESPONSE / COMMENTS:

I'm glad to hear that your enjoyed your stay. If you camp frequently, you might check out the KOA Value Kard; it reduces your camping expense.
Jun 26, 2019
We had a very nice stay. The employees were very nice and they were always happy to help. The park is very nicely kept. It was nice quiet evenings.
- Cindy Saltel on Google
Jun 20, 2019
As local golfers, we have been anxiously anticipating the reopening of the 8 hole golf course here at this lovely KOA. It’s open for golfing now and I had the chance to play 8 holes yesterday. It looks great, feels great and is green, green, green! If you are here to camp or live locally check the beauty which abounds.
- seeksocean on Trip Advisor
Jun 08, 2019
Right between Crazy Horse and Mount Rushmore.
- Michael Dietz on Google