Now offering Weather Guarantees from Sensible Weather
We’re excited to let you know that you can now add a Weather Guarantee from Sensible Weather whenever you book with KOA. That means you can book with peace of mind knowing that you will be reimbursed if there is bad weather during your stay/experience.
Sensible Weather is the leading weather protection provider for the travel and hospitality industries, helping businesses provide a differentiated value to guests with a Weather Guarantee that gives peace of mind and tangible experience benefits.
Their mission is to help people confidently book outdoor experiences and activities without worrying that the weather will ruin the experience.
Sensible’s flagship product, the Weather Guarantee, is built upon a proprietary climate analytics platform purposely built for underwriting at speed and scale. Weather Guarantees give campers the peace of mind to book with confidence, by automatically reimbursing up to 100% of their daily rate if they experience rain during each day of their KOA stay.
Purchase the optional Weather Guarantee from Sensible when booking your camping trip on KOA.com at a participating KOA campground.
Sensible monitors the weather round the clock for you every day of your trip.
If rain is in the forecast, you’ll get a text with your reimbursement that day, and you can still go on your trip! No claims, no hassle.
Sensible Weather is a climate risk technology company focused on helping consumers understand climate and de-risk the weather. Sensible uses its proprietary Climate Engine and parametric platform to help its end users manage risk in the form of a Weather Guarantee service that protects guests from bad weather in the form of rain.
Their proprietary Climate Engine enables them to analyze weather risk across a high resolution of time and space, and their scientific R&D is backed by the National Science Foundation.
The duration of guaranteed good weather is dynamic based on the dates and location of your KOA stay. The terms of the guarantee are clearly stated when you book, in confirmation emails, and in pre-arrival emails. You will receive a payout from Sensible if the forecast weather each day of your stay exceeds the conditions stated in your Weather Guarantee.
No, you do not need to submit a claim. When the forecast weather exceeds the weather conditions stated in your Weather Guarantee, you will receive a text message and email to start the reimbursement process with Sensible. No complex claims process or proof of loss is required.
Your Weather Guarantee will remain in effect until the campground operators cancel it due to a no-show. Typically, this will happen within the first 24 hours of your reservation check-in date. There is the possibility that you could receive partial reimbursement for the first day of your stay in the event of inclement weather. Once the Weather Guarantee is canceled, you will be ineligible for any future bad weather reimbursements during your scheduled stay.
Weather Guarantee payout amounts vary and are defined at the time of booking your Weather Guarantee. You are eligible to receive a daily payout equal to the average daily or nightly cost of the qualifying reservation.
All reimbursements are paid by Sensible Weather. KOA is not liable for any Weather Guarantee reimbursements to guests.
Sensible triggers communication with you the morning of your stay to let you know if you have a reimbursement waiting. You may choose to receive your payout via PayPal or ACH. Processing times depend on the bank and reimbursement method you choose, but typically, funds arrive within 3-5 business days.
Yes, the Weather Guarantee does not result in the cancellation of your KOA stay. You can continue with your plans, even if Sensible reimburses you.
Weather Guarantees are not insurance products. Traditional travel/ticket insurance policies cover catastrophic events that cause cancellation of your trip/event. While insurance products typically cover cancellations leading up to a trip (such as sickness or injury), Sensible guarantees specific weather during the dates of your trip, protecting you in the event that the forecast does not align with the guaranteed conditions.
You can contact Sensible's Customer Support at (424) 367-1964 or at [email protected]
Your Weather Guarantee will automatically be canceled if your reservation is canceled.
The Weather Guarantee is refundable if your reservation was canceled before the deadlines defined in KOA's National Cancellation Guidelines. If your reservation is canceled after those deadlines, then you are not eligible for a refund of your Weather Guarantee purchase.
Sensible Weather issues Weather Guarantee refunds, but KOA initiates the refund process. So, if your Weather Guarantee isn't canceled and refunded automatically, and you are eligible for a refund, you should contact KOA Customer Service at 1-888-562-0000 to have your refund issued.
That doesn't mean this area has to always be empty. When you start reviewing camping options, your history will display here to help compare sites and find the best stay. You will be able to share your stay information with friends or family and save it for a later time if you have a KOA Account.
