Townsend / Great Smokies KOA Holiday General Information

RV Sites & Tent Sites - 12:00 PM
Deluxe & Rustic Cabins - 3:00 PM

RV Sites & Tent Sites - 11:00 AM
Deluxe & Rustic Cabins - 11:00 AM

Registration Office Hours: 8am - 5pm Year Round. Possible extended hours during peak season. 

General Store Hours: 8am - 5pm Year Round. Possible extended hours during peak season.

Pool Hours: Open each day, Memorial Day to Labor Day. 10:00 am to 10:00 pm. 

Quiet Hours: Please respect our quiet hours from 10:00 PM to 8:00 AM

For a full list of fire safety rules, click HERE

Connecting with nature and wildlife. Various types of wildlife big and small may be found on and around this campground. Be alert and give them distance and respect. Keep dogs on a leash and properly store food, trash and cooking supplies.    
Your safety and the future of wildlife depend on you.

Bicycles can be rented at the Welcome Center Office for a fee during normal business hours.

Available for market price during store hours of operation.

Cancellation Policy (Effective for reservations made starting on 10/1/24):
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
 RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival. For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.Cancellation Details:
• Reservations made after these deadlines require nonrefundable deposits.
• Cancellations made after the deadlines will result in forfeiture of the full deposit.
• No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
• No refunds are given on or after the arrival date.
• Refunds will be processed using the original credit/debit card, with no exceptions.
• The cancellation policy may be amended during a Regional/National travel disruption.
• Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.

Personal golf carts are only allowed for guests with medical needs.

Well behaved pets are welcome. State law requires they be leashed at all times. Clean up after them. No pets in buildings or Pool area. Pet Friendly Deluxe and Camping cabins are available. There is a $25 fee per pet per stay for Deluxe cabins and a $10 fee per pet per stay for Camping cabins.

1 per site, 1 extra vehicle IF site size allows (management discretion) additional daily fee of $20, additional vehicles are parked across street in grass.

For the safety and enjoyment of all guests, strict limits are enforced on the number of people who may be at the campground per each reservation. 

• At check-in, you will be asked to verify the number of guests staying at your site.  
  
• A limit of 6 people per site (depending on site type) will be enforced.  That total number includes both the number of people on your reservation and any day visitors.  If you have the maximum number of people on your reservation, day visitors are not allowed.
  
• RV and Tent sites are limited to 6 people per site.
  
• Camping Cabins, Deluxe Cabins, and other Lodging are limited to 6 people.  
  

If the number of overnight guests on your reservation allows for day visitors, those day visitors must check in at the front desk upon arrival and may be charged a Visitor Fee. Visiting guests are permitted until Quiet Hours and must adhere to campground rules. Should day visitors turn into overnight guests, they must register at the front desk.

Put at end of site by 10am for pickup, or use the self service at dumpster locations for immediate disposal.

There is a 5 MPH max throughout the park, thank you for your cooperation.

Please contact: (865) 337-0102 with any after hours emergencies.

Camping isn't just a way to pass time, it's a way of life.

Samantha Chipperfield has been greeting campers in Townsend since 1996. That's when Samantha and her husband Mark joined Mark's parents in managing a campground which became a KOA campground in 2007. Having been in the business for a long time, they know that the key to running a successful campground is providing a consistent, quality experience.

"We strive to provide a clean, family-friendly campground where our guests want to return, year after year," says Samantha. ""We're humbled that our best and most far-reaching advertising is word-of-mouth referrals and our returning guests.""

Before becoming campground managers, Mark worked as a geologist and Samantha worked in accounting. Now, when they get time off, Mark enjoys running and playing the clawhammer banjo. Samantha sings with her church praise team and ""spends time away from Mark when he's playing his banjo!""

Samantha and Mark look forward to meeting you and helping you create your next vacation memory!"