Sweetwater KOA Holiday General Information

We accept Visa, MasterCard, and Discover Cards. Cash is accepted for RV sites and tent sites only. Cabin guests are required to use a credit card. We do not accept AMEX, cash cards, checks, money orders, or business checks.

All Check-outs are on or before 11 am the day of departure. If you would like to check in early, please call the office ahead of your arrival. You MAY be subject to an early arrival fee. We often have guests who will be arriving late, and sometimes after the office is closed. Travel plans can change in the blink of an eye, but we ask that you try to plan your trip so you will arrive during daylight hours. This will help you during set-up and also provide the least amount of distraction for your neighbors. 

Check-out is 11:00 am. If you are not able to make that timeline, please call the office to let us know. We will be as flexible as we can.

Guests visiting campers must register at the office, park in the parking lot and exit the park by 10:00pm. There is a limit of number of visitors per site/cabin. Visitor fees may apply.

KOA National Cancellation Policy:If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.Cancellation Deadlines:

• RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
  
• Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival. For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
  

Cancellation Details:

• Reservations made after these deadlines require nonrefundable deposits.
  
• Cancellations made after the deadlines will result in forfeiture of the full deposit.
  
• No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  
• No refunds are given on or after the arrival date.
  
• Refunds will be processed using the original credit/debit card, with no exceptions.
  
• The cancellation policy may be amended during a Regional/National travel disruption.
  
• Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.
  

Laundry is open 24 hours. Detergent, dryer sheets, and quarters are available in the General Store.

We do not have golf cart rentals at our park. Guests may bring their own cart with the following criteria: must be "ELECTRIC ONLY," must carry an insurance policy on the cart and the cart is to be driven by a licensed driver only.

We only permit ONE camping unit per site. No combinations of RV+tent, cabin+tent, etc.

Use after hours kiosk for availability or current reservation information. Late arrivals can use our night registration center to secure a campsite, depending on availability. Our office closes at 8:00pm from March through the end of October and at 6:00pm November through the end of February. We understand travel plans can change unexpectedly and you may arrive after hours but we ask that you make every effort to arrive before 10pm on any given night, which is when our quiet time begins. Arrivals after 10pm can cause disruptions to our other guests. We appreciate your understanding.

We now offer On Site storage - inquire at the office for information.

We do not permit any off-road vehicles to be operated in the park.

If you are camping with us and would like to have a birthday party or a family gathering that would include visitors to the park, please call the campground at 865.213.3900 at least 3 weeks prior to the event to open up a conversation of your ideas. Depending on date and size of group, we may be able to accommodate your request.

County law requires that alcoholic beverages must be kept on your own campsite. Intoxicated persons who are disturbing others will be asked to leave without a refund.

Quiet Hours are 10:00pm to 8:00am. Children must be on site with their parents during this time and recreational areas are closed.

Pets must be kept on a 6-foot leash, quiet and show no aggression toward other pets or guests. If your pet shows aggression, you may be asked to leave without a refund. Pets are not allowed in Bathrooms, pool area, play area, recreation field. Pets must be attended to at all times by an adult and please remember to clean up after your pet.

There is no lifeguard - swim at your own risk. Children under 16 must be accompanied by an adult, without exception. For your own safety, please do not swim alone. Registered campers swim for free. Visitors of registered campers may use the pool and participate in scheduled activities upon payment of a visitors fee. Running, pushing, diving or rough play of any kind is prohibited in pool area. No glass containers nor alcohol is permitted in the pool area. Pool hours are 10:00 am to 8:00 pm. Extended hours when available.

Welcome to Sweetwater KOA Holiday, we hope you have a sweet time here!

We're excited to welcome Teresa and Lane Ogle to the Sweetwater KOA Holiday family! They've hit the ground running and are already making their mark, with plenty of hands-on improvements around the park. From sprucing up the grounds to ensuring every guest has a fantastic stay, they're committed to making Sweetwater KOA better than ever. Next time you visit, be sure to stop by and say hello to our amazing new team!