Springville / Provo KOA Journey General Information

The pool is open from Memorial Day to Labor Day. Bring your sunscreen, swim goggles, and sunglasses!

RV and Tent Check-in is after 1:00 pm 
Accommodations and Cabin check-in os after 3:00 pm

Checkout is at 11:00 am

Early check-ins and late check-outs are not always available. If we can accommodate your request, a $25 fee will apply.

The cancellation policy is non-negotiable regardless of circumstances or individual situations.A $10 cancellation fee applies to all reservations canceled eight or more days before the reservation's original arrival date. A cancellation fee of 50% of the deposit amount will be charged for a reservation canceled between seven and four days before the reservation's original arrival date.A cancellation fee of 100% of the deposit amount will be charged for a reservation canceled three or fewer days before the reservation's original arrival date.No Shows will be charged 100% of the stay total.No refunds will be given to reservations check-out early

Your site map and instructions for your site will be posted at the Night Registration Area at the front of the office. Register and pay using the registration envelopes provided if you arrive after office hours and do not have an advance reservation.

Guests are expected to treat other patrons and park staff with courtesy.

There is a zero-tolerance policy in the park for any illegal, abusive, disorderly, violent, or harassing conduct.

The possession, sale, or use of any illegal drug or drug paraphernalia within park premises is prohibited.

Guests are not to conduct any business in or from the premises.

Soliciting is not permitted in the park.

Smoking is prohibited in all cabins and all common areas, including but not limited to restrooms, clubhouses, front desk, comfort areas, pools, and picnic areas.

Children are always to be accompanied by an adult.

A speed limit of 5 MPH is strictly enforced in the park. Please slow down and take caution when driving through the park.

Quiet hours are from 10 pm to 8 am.

Loud voices, music, stereos, speakers, televisions, computers, phones, or other devices will be considered a nuisance if they unreasonably interfere with the enjoyment of the park by other guests. All noise-emitting devices are to be turned • off when leaving the premises.

All guests are responsible for keeping their site clean and uncluttered.
Storing items around or under the RV/Cabin is prohibited, including but not limited to coolers, storage bins, lumber, tires, clotheslines, potted plants, toolboxes, etc.
Rugs that may damage the grass are prohibited. Only patio/camping furniture and a small barbecue are allowed outside.
Trash must be disposed of in designated dumpsters located throughout the park.
Unless expressly permitted by the park manager in writing, the display of any signs, pennants, placards, advertisements, notices, pictures, ornaments, stickers, handbills or other materials on the outside of any RV/Cabin is prohibited.
Guests are responsible for cleaning up after their pets in all park areas.

Restrooms are for registered guests only. Please do not share your restroom access with anyone outside of registered guests on your site.
Restrooms facilities, including toilets, tubs, and sinks, are for their common purpose only. They are not used to clean dishes, clothing, or other items.
Please do not use the restroom to dispose of trash, rags, garbage, or other items that are likely to clog.
The park reserves the right to impose a time limit on the use of restroom facilities.

All vehicles must have a parking permit issued by the office.
One free parking permit is given per site. Additional licenses may be purchased for a fee, subject to availability.
Parking permits must be visibly displayed on the windshield. If a parking permit is lost, a replacement may be obtained for a $5 fee.
No parking except in designated areas and with a valid parking permit.
Parking in empty RV sites is by permit only.
Overflow parking is designated for vehicles only. Storage units, boats, and trailers are not permitted in the campground. If you receive a notice and items are not removed, the item will be towed or booted at the owner's expense.
Park entrances and common areas are not to be obstructed at any time.

The Clubhouse is a common area for guests. Please be courteous to one another. NOTE WINTER HOURS: CLOSED SUNDAY-WEDNESDAY. OPEN THURSDAY, FRIDAY & SATURDAYS FROM 10AM-8PM
Guests may reserve the Clubhouse for exclusive/private use for a fee/deposit. During that time, it will be closed to all others. Signage will be posted on exterior doors for those private events.
The deposit will be refunded if Clubhouse is left clean and in like condition.
Recreational equipment can be checked out at the office. Failure to return equipment after each use will result in a fine, and future service will be prohibited.

Mail will NOT be accepted in the office. This includes packages. Please arrange to have your mail delivered to you at a post office service center or other alternatives.

Visitors must follow all campground rules. If issues arise, the registered guest is responsible for their behavior and may be fined and have their stay in the park terminated.
Visitors not registered and paid for may not stay overnight. Unpaid/unregistered guests on your site will be charged to your account, and they will be asked to vacate the premises as trespassers.
Visitors' vehicles are subject to the parking policy, and violators will be towed at the vehicle owner's expense.

Guests are responsible for their animals at all times while in the park. This includes the disposal and clean-up in all park areas, including their RV space.
Guests are required to have a reasonable size and length of the leash for their pets. Pets are required to be on a leash and are not to be left unattended.
Pets are not permitted in the Clubhouse, park area, swimming pool, office, or comfort stations.

Swim at your own risk. There is no lifeguard on duty.
Pool is reserved for registered guests only.
Guests must shower before entering the pool and must wear appropriate swimwear. Children under two or without potty trained must wear a swim diaper.
No glass, alcohol, food, pets, smoking, running, or rough play is allowed.
No children under 14 are permitted in the pool area without an adult.
Pool hours are posted at the entrance of the pool.

Children under 14 should not be left unattended.
No glass, pets, smoking, or rough play are allowed.
Playground hours are from 8 am to dusk.

Winterization is required for all guests staying in the park from November to March and must be completed at the guest's expense.
Heat tape is required on external hoses from November to March. This will protect water lines from freezing. Heat tape must run from the faucet along the entire length of your hose. When using electric heaters, ensure they do not exceed half the amperage allowed by your RV's electrical system.
Skirting is required for stays more than 14 days from November to February. Skirting must be black, gray, tan, or the same color as the RV. Foamboard, plywood, tarps, etc., are not acceptable forms of skirting.
Skirting is only permitted from November 1st - March 1st. Unless otherwise communicated by management.
The Company is not responsible for any damage to patrons' RV due to freezing.

Electric or hybrid vehicles are not permitted for charging in the resort. Setting Electric vehicles on RV pedestals may cause damage to the park, RV, and the vehicle's electrical systems.
Electrical or Hybrid Vehicles may be charged on designated EV chargers if available.

Sewer connections must be sealed, and no leaks from sewer or water connections are allowed. If this needs attention from our park staff, please get in touch with the office.
Surge Protectors are required by the RV owner for days longer than 14 days.

Park staff reserves the right to remove any guest and visitor from the park who fails to comply with park rules. Guests who refuse to leave after being requested by park staff will be escorted out by law enforcement.
Damage to park property caused by guests will be charged to the card on file.
Vehicles that violate park rules will either be booted or towed at guests' expense.
Any vehicles or personal property left after the guest's departure will be considered abandoned and towed from the property or disposed of at the park staff's discretion.