Ouray KOA Holiday General Information

• US 550 ROAD WORK: The Colorado Department of Transportation will begin the US 550 Ouray to Colona resurfacing project on April 4. The project will take place on US 550 for 22 miles from Mile Point 93.8, north of Ouray, to MP 115.6, just south of Colona. 
  Hours of operation are Monday through Friday from 7:00AM to 7:00PM.  The project has an anticipated completion date of November 2022.  Travelers should plan for one-lane alternating traffic, 20 minute delays and reduced speed limit throughout the work-zone. 
  Please click the link for more information: US-550 Ouray to Colona Resurfacing Project  
  

If you have a reservation and are arriving after hours, please stop by the overnight registration table where you will find a packet with your name on it.  Inside the packet, you will have the resort's map with instructions to get to your site, the vehicle tag, and wristbands.  If a cabin was booked, the key will be inside the packet as well. In the morning, following your arrival, please stop by the office to complete the check-in process.

2022 Reservation Terms:
Rates are subject to change without prior notice. Site numbers are not given out in advance unless it is locked with the KOA Select My Site option. We reserve the right to change reservations for groups/emergency situations. Group/Friends bookings: We recommend Selecting Your Site and locking it in.  Any request for a particular site/location will constitute locking in the site and the fee will be applied to the reservations.  

Upon check-in, the Guest Services Team must be informed of any date changes based on the reservation booked. If you choose to leave early, the cancellation policy remains in effect. All cancellations must be made by 3PM MST.  Cancellations received out of the required datelines will result in forfeiture of the deposit. Any change of reservations may result in the forfeiture of existing reservations.  Cancellations made before these deadlines have a $10 cancellation fee removed from the deposit. 

Cancellation Policy: All reservations regardless of weather/natural disasters, injury or illness, acts of terrorism, traffic accidents/conditions, or any circumstances not listed. Holidays, special events and/or large groups may have special deposit and/or cancellation requirements.  Please follow the below guidelines for all cancellations: 

Holiday/Non-Holiday & Groups:

• RV & Tent Sites: 7 days cancellation notice is required.
  
• Camping Cabins & Deluxe Lodges: 14 days cancellation notice is required.
  
• A month plus reservation: 30 days cancellation notice is required.
  
• JEEP: 7 days cancellation notice is required.
  
• All Holidays: 30 days cancellation notice is required.
  

Method of Cancellations: 

• Phone Calls
  
• Voicemails & Emails to info@ouraykoa.com must comply with the following:
  - MUST be received by 3PM MST.
  - Please, follow up with our office within 24 hours to ensure successful cancellation.  The cancellation policy will be in effect for all cancellations claimed to be left on a voicemail or sent through an email and not received by the office.
  
• Texts - will no longer be accepted as a method to cancel your reservation.
  

Our Office and Retail Store will open: 

• 8:00 AM - 5:00 PM (Winter)
  
• 7:00 AM - 10:30 PM - Peak Season (June-September)
  

The Retail Store is conveniently located inside the main building offering our guests a unique experience while checking in.  We have a lot of great gifts in stock.

All sites Check-in time: 3:00 PM

• Upon check-in, please have license plate number and Driver License handy. 
  
• All after hours arrivals: a packet with your name, site map, vehicle tag will be left on our night registration desk located on the right side of the main building.  Make sure to properly check-in at the office in the morning to confirm number of adults, kids, and pets, if any.
  
• Major Holidays, early check-ins requested. 
  

Check-out time: 11:00 AM

• No late check outs during peak season (June-September)
  

• Military and First responder, EMS, Firefighter, Law enforcement, Veteran, Teacher and Nurse. Show us your ID upon check-in to receive 5% off of your stay.
  
• KOA Rewards Program
  

• Pet fees or any additional fees will be added to your balance upon check-in.
  
• Please refer to Pet Policy MTR/OurayKOAPetPolicy for more information.  
  

• RV & Tents: $3 a day, per pet
  
• Camping Cabins and Teepee: $10 a day flat rate
  
• All Deluxe Accommodations: $25 a day flat rate
  
• Pet Policy: MTR/OurayKOAPetPolicy
  

• Site numbers are not given out in advance unless it is locked with the KOA Select My Site.
  
• We reserve the right to change reservations for groups/emergency situations. 
  
• Group bookings or traveling with a friend: We recommend Selecting Your Site and locking it in. Reservations should be made at the same time.  If the site is not locked in, we cannot guarantee groups or friends will be next to each other or in the same area on the campground.  A request for a particular site/location will constitute locking in the site and the fee will be applied to the reservation. 
  
• No tents on RV or Cabin sites: If a tent is next to your RV or cabin without prior approval, you will be charged accordingly.
  
• No smoking inside any buildings or cabins. If you check out and it smells like smoke, you will be charged a $150 fine.
  
• Cabins: All lost keys will result in a $75 charge.
  
• Incidental charges may occur if any items (pillows, linens, etc) are found missing. 
  
• Only 1 vehicle per site.  Second vehicle must park on the overflow parking.  
  
• Items left at site: We are not responsible for any items left after check out. The failure to remove all items from your campsite will incur a charge of $50 if our staff has to move it to get ready for the next guest. 
  
• Lost & Found: Items left and not claimed after 7 days will be donated.  If you would like the item back, please make arrangements for UPS pick up. 
  
• Google map of all sites: Ouray KOA Layout
  

Family and friends are welcome to visit you at our campground. All guests are required to check-in at the front desk and pay the $8 per person visitor fee and to receive a car pass. If visitors are staying multiple nights, it's $8 fee a day per visitor.

• Campfire: Every site has a fire pit.  All fires must be kept in designated fire rings only.  Firewood is available for sale at the store, and we will deliver it to your site. If you have firewood from out of state, BURN IT IMMEDIATELY.  Forests will thank you!  Visit Ouray County Fire Restrictions / Colorado Department of Agriculture / Colorado State Forest Service for campfire additional information. 
  
• Fireworks: ARE NOT PERMITTED. 
  
• Speed limit: 5MPH speed limit is enforced. If you are seen speeding within the premises, you will be asked to slow down. If you do not continue to follow the speed limit, you may be asked to leave.
  
• UTV/ATV: Are not permissible on the campground. All UTV/ATV must be registered at Colorado Parks and Wildlife.
  
• Living with Bears: Colorado is Bear Country and we need your help to prevent conflict. Please visit ‘Living with Wildlife' at Colorado Parks and Wildlife for more information.   
  
• Road & Weather: We encourage all our guests to check for road and weather conditions when traveling in our state.  Please visit COtrip Traveler Information 
  
• Security & Quiet Hours: If you need assistance after hours, please call 970-708-2185. If it's an emergency, please dial 911. Quiet hours are from 10 PM to 8 AM.  
  

• 4 door, Hardtop, Jeep Rubicons.
  
• $250 a day plus tax/fees - 24hr rate.
  
• A $150 deposit is required to book. No refunds if canceled within 7 days of Jeep rental reservation date.  
  
• Pick up at 6:00 PM.
  
• Return by 5:30 PM, clean and full of gas.
  
• Allowed to remove: T-tops only.
  
• Pets allowed.
  
• Must bring Insurance ID and Driver's license.
  

Jeep reservations are booked based on the day you are driving the vehicle.  For example: if your reservation is for Tuesday driving, you will pick up the Jeep by 6:00PM on Monday.  When you reserve online, please make sure the date you are driving is booked on Monday for a Tuesday drive.

• Visit our website for updates: Mountain Top Social 
  
• Specialty coffees, pastries, barista.
  
• Beer and wine bar
  
• For parties of 6 or more, reservations at 970-325-9856 are recommended. 
  
• Live Entertainment during Peak Season (June - September) 
  

Our restaurant will be closed until May.  Sorry for the inconvenience.

• GRACE COMMUNITY CHURCH Worship - Starting in May 22 - Sundays @10:00 AM
  

• Groups of 10 or more, please call our office to register your group.
  
• Sites are subject to availability.
  
• Groups may have special deposits and/or cancellation policy requirements.  
  

Hip Hip Ouray!

The Ouray KOA would like to welcome Troy and Penny Crosson as the new hosts for this campground! This couple has been in the people serving business for over 38 years.
Troy grew up in a family of builders. Having worked under the wings of his father in construction at the age of 13, groomed him to be a commercial contractor and later a general contractor of a variety of projects, from apartments, churches, funeral home, large box stores, to commercial development projects. His last two commercial projects include The International Market Place, Honolulu Hawaii, and The DOCO multi-use center, of the Sacramento Kings, consisting of retail stores, hotel & condos.
Troy's creative mind and gift in communication inspires anyone who is around him to dream big and desire to do more both professionally as well as personally.
Listen to Troy's personal story on this link. http://www.pennycrosson.net/troys-story
Troy has traveled around the world since the early 90's participating in humanitarian mission projects, such as building handicap playgrounds for orphanages in third world countries and vetting recipients of funds, making sure the money was used as promised. Troy's heart is bigger than his creative mind. He seeks to make the world a better place for those who are in his reach.
Taking on a 38 acre campground that needs some attention would overwhelm most, but this undertaking is a playground for this innovative mind.

Penny has a creative background in cosmetology, as hair and make-up artist since 1980. Troy has always been her biggest cheerleader as she found herself painting art on walls and turning her kids' rooms into any childhood dream room, before HGTV hit the scene. Her cosmetology evolved into interior decorating, expanding her beauty clientele into decorating and interior design projects.
Cosmetologists often find themselves as an un-assumed counselor to those who sit in their chair. Penny was inspired in 2004 to write an educational & inspirational make-up book. A book that she now offers as a FREE download  http://www.pennycrosson.net/shop . Enjoy this 200 page, easy to read, down to earth, inspiring delight. 
Penny loves to create visual appeal through beauty, fashion, interior design, exterior design & life's special events. Owning and operating an event venue for many years was yet another creative outlet for Penny to serve others. Creating an unexpected pleasant surprise is her mission in everything she touches. Color & design cause such emotional reactions and she is excited to put her talent to this campground. Throughout Penny's life she has learned to be a great host and friend to all who visit.

Troy and Penny, as well as the new staff, are excited to serve you as their guest and are looking forward to help create an unforgettable experience for you and your loved ones while visiting The Mountain Top Destination, Ouray KOA. 

Welcome,
Troy and Penny Crosson