2026 World-Class Guest Service Achievement

2026 World-Class Guest Service Achievement

Mt. Gilead KOA Earns 2026 World-Class Guest Service Award

We are honored to announce that Mt. Gilead KOA has been awarded the 2026 KOA World-Class Guest Service Achievement Award—a recognition that means more to us than just about anything else.

Because this one comes directly from you—our guests.

What This Award Really Means

The World-Class Guest Service designation is awarded to KOA campgrounds that achieve a Net Promoter Score (NPS) of 70 or higher—a level considered exceptional in the hospitality industry.

This score is based on one simple but powerful question:

“How likely are you to recommend us to your friends and family?”

Reaching a score of 70+ places a campground among the top-performing locations in guest satisfaction and loyalty across the entire KOA system. (Modern Campground)

In fact, achieving this level of service is widely recognized as an extraordinary milestone, reflecting consistent, high-quality experiences that keep guests coming back—and sharing their experience with others. (KOA Pressroom)

Why This One Is So Special

Awards based on inspections or metrics matter—but this one is different.

This recognition is built entirely on real guest feedback.

Every stay, every review, every recommendation—it all adds up. KOA uses its “Rate Your Stay” system to measure satisfaction and loyalty, making NPS one of the most trusted indicators of how well a campground is truly serving its guests. (KOA)

That means this award reflects something we care deeply about:

How you actually feel when you stay with us.

A Team Effort (And a Community One Too)

This achievement is a direct result of:

  • A team that genuinely cares about every detail of your stay

  • A commitment to clean, welcoming, and well-maintained spaces

  • A focus on creating experiences—not just campsites

But just as importantly—it’s because of you.

Your feedback, your support, and your willingness to recommend us to others made this possible.

Setting the Standard for Guest Experience

KOA created the World-Class Guest Service program to highlight campgrounds that consistently deliver exceptional hospitality and dependable, high-quality experiences. (RV PRO)

These campgrounds set the standard—not just within KOA, but across the outdoor hospitality industry.

To be included among them is something we don’t take lightly.

This Is Just the Beginning

While we’re incredibly proud of this recognition, we see it as motivation to keep raising the bar.

We will continue to:

  • Listen to your feedback

  • Improve every detail of your experience

  • Go above and beyond to make every stay memorable

Experience the Difference for Yourself

If you’ve stayed with us—thank you for being part of this journey.

If you haven’t yet, we invite you to come experience what World-Class Guest Service truly feels like.

Book your stay at Mt. Gilead KOA and see why so many of our guests don’t just visit—they come back again and again.

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