Campground Reviews

Jul 25, 2023
Good place to stay for one night.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments!
Jul 24, 2023
Campground is clean, building are clean, staff very friendly and helpful. ben using his CG for last 20+ yrs. lots to see and do around Lethbridge and southern Alberta.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much! You folks are always a joy to have in the park!
Jul 24, 2023
Jul 24, 2023
Jul 24, 2023
Bad and not working internet. They use to have not bad internet but now it sucks. They tell me for the last 2 years there getting it to fix and now after 2 years I don't believe them KOA took over 2 years ago so I hope this is fixed in the future but not holding my breath

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. KOA did not take over two years ago. We officially became KOA as of November of 2022. With the increase in people streaming, game playing this slows the system significantly. We will be working towards free WiFi for all guests.
Jul 23, 2023
Jul 23, 2023
Jul 23, 2023
The campground is fine and grounds well tended. The staff was not particularly friendly. at check-in and they have a ridiculous system of tokens for the showers. They gave us one token each for a shower of approximately 7 minutes. I asked for additional amount as I have very long hair and received one more. You can't control the temp on shower and can't turn it off if you have unused time.

CAMPGROUND RESPONSE / COMMENTS:

Shower tokens are for a specific purpose. They keep our showers to our registered guests only and not community people that come for free showers. It also helps us conserve water in the conservation area of the river valley. 7 min is based on AHS dermatologist recommendations based on water hardness
Jul 23, 2023
pool should be open longer! Need some Toilets in the camping area. Nicely kept and friendly staff! We will be back!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments- we agree we do need some bathroom facilities in the wilderness and we will be working on that. Our pool hours are based on the pool chemistry and bather loads. We are expected to keep a healthy pool by AHS so we are doing what is required to maintain that.
Jul 23, 2023
Friendly staff. Area large enough to maneuver around aisles etc. Easy in and out.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much!! WE appreciate your comments!
Jul 22, 2023
Jul 22, 2023
The staff were super friendly. We had a great surprise of a playground right outside of our trailer which was a big hit. The pool we perfect to refresh in! Great place for a staycation!

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for the comments we appreciate them! Hope to see you again soon!
Jul 22, 2023
Very well maintained and nice pool! Staff very kind.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the comments! We will let the staff know as they will be so encouraged to hear this! Looking forward to seeing you again!
Jul 22, 2023
Didn’t tell us we needed tokens for the shower and didn’t find out til after 9pm so couldn’t shower there. Frustrated for sure. Or hung in the literature mentions this .

CAMPGROUND RESPONSE / COMMENTS:

Our staff tell every guest about the shower tokens in the same way we tell them about not washing their RV's in the park which is written on the park protocols. It is also on our web page.
Jul 21, 2023
not especially happy with the actual camping spot. It was hard for us to get our motor home level. Not happy that the showers have no taps to regulate the temperature of the water. We were especially UNHAPPY about the Wi-Fi. I understood that there was free wi-fi only to find out that it was free for 1 hr and only 1 time per device. Think the cost was high for the value.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the feedback- have never had a complaint about that site before- but we will check. Not sure how you understood that the WiFi was completely free as our staff do inform people on check in about the WiFi.
Jul 20, 2023
Great experience �
Jul 20, 2023
Jul 20, 2023
Great staff, front office is very pleasant and always a smile, place very clean and orderly. Not sure of the water taste? Thanks for bringing there.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the feedback! We are on well water here so yes it does have a well water taste. It is absolutely safe to drink as we have it tested weekly through AHS.
Jul 20, 2023
Excellent place to stay!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for the comments! We look forward to your next visit!
Jul 20, 2023
I had a great site; quiet, private yet not too far from the amenities. The campground was kept immaculate and the staff were friendly and helpful, especially the gentleman who helped me get my shelters out of the trees (which got blown away in the wind storm - 70 km winds! - that came up while I was away from my site). I didn’t get his name, but thanks again for all your help �

CAMPGROUND RESPONSE / COMMENTS:

SO sorry about what happened to your tent with the crazy windstorm! Our staff are always so willing to be of assistance! We will let him know about your comments!
Jul 20, 2023
This KOA is okay if you are just passing through and need a one night stop. The pull thought lots do not have grass at the site, just a gravel parking lot really. They seemed to run through quite a list of rules upon arrival. Rules are okay, there just seemed to be a lot of them.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. We do go through our park protocols with each customer to ensure that you understand what your responsibility is in our park. Guests often forget that there are reasons for our park protocols and unfortunately if there is non compliance our liability is at risk.
Jul 20, 2023
The location is good and we have been going there for 20 years when it was Bridgeview RV resort but now that KOA have it a lot has changed. The attitude of the new management is not good. It's too self centered and no interest in assisting customers. Another issue is the poor Wifi system there. It was free wifi in the lounge area but not anymore and it's bad. Other issues. I don't like KOA .

CAMPGROUND RESPONSE / COMMENTS:

The management has not changed in the last 7 years and our staff are very much about assisting their customers. That will never change. We are working on the WiFi to make it a basic free service for everyone to check your email and do basic web viewing hopefully making it better.
Jul 20, 2023
7 minute limit for a shower is not long enough

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comment. Our showers times are based on AHS board certified dermatologists recommendations which on average is 7 minutes. This is also based on the hardness of our water which due to being from a well is harder than in the city.
Jul 19, 2023
Wilderness section of campground is great!!

CAMPGROUND RESPONSE / COMMENTS:

The wilderness is our fav part of the park too! So glad that you enjoyed it! Come back soon!
Jul 19, 2023
This review has been removed by KOA due to profanity.
Jul 19, 2023
Stay was great. Was annoyed they charged for my 2 cats to stay. Don't mind paying for the dog but the cats never leave the trailer.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments- looking back on your reservation you were charged only for your dog. We charge $3.00/pet/day of stay. That is what you were charged. There were no charges for the 2 cats.
Jul 19, 2023
The sprinklers were to strong and got the electricity outlet to blow off

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. The breaker popping would be unusual because of the irrigation system as the lines are very insulated from that. However it may have been due to the amperage being used, or a power surge is also a possibility that may have popped the breakers. Please let staff know next time
Jul 18, 2023
Only interaction with staff was at check in, felt more like going thru a security check point than a rv park check in, did not feel the least bit welcome.
Jul 18, 2023
Jul 18, 2023
Great location, private camp sites with lots of privacy, clean bathrooms and showers, clean pool, and even a pool table for rainy days

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments! So glad you enjoyed your stay
Jul 18, 2023
Everything was wonderful, except the loacation is close to a nosiy highway and the pool closes at 8pm, otherwise a wonderful campsite, great service and very clean sites.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments
Jul 18, 2023
Staff friendly great stay

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much! It was a pleasure to have your in our park again!
Jul 18, 2023
Very clean, well manicured sites and the staff were very personable.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the comments we appreciate it so much! We will pass this on to sour staff as well! So glad you had a great stay!
Jul 18, 2023
The front desk guy was very condescending, definitely not friendly and welcoming. The showers are free but only if you get a token from the office and it is only good for seven minutes. Wifi is only free for an hour a day per device - not sure of the charges after that. With all the campsites we seen as we were arriving and leaving, we will definitely not be camping there again.

CAMPGROUND RESPONSE / COMMENTS:

Worry that you felt our staff were "condescending" as the fellow that assisted you is actually very soft spoken and quiet. However we wish you well camping elsewhere as state you will not be back.
Jul 17, 2023
Jul 17, 2023
Jul 17, 2023
Jul 17, 2023
Jul 17, 2023
Wonderful, clean, friendly staff….. have been camping there a few times and will come again …. Only complaint is no outhouse in the wilderness area…. Very inconvenient…..especially at night as the washrooms are quite a walk

CAMPGROUND RESPONSE / COMMENTS:

We totally understand this! We are working on some solutions to fix this as the outhouses were not working for us very well. We are hoping to have build some toilet options down there in the near future.
Jul 17, 2023
Charging for each device and for each day for internet is shame…..paid for 2 devices and still never got the tv to connect. Will not be back. Tired of locations stacking charges like pet fees, internet, parking, etc etc. Just settle on an overnight fee and post it.

CAMPGROUND RESPONSE / COMMENTS:

We are in process of changing our Wifi. We will be making it free to all guests but it will be limited in bandwidth and will be good for checking emails, and doing some web browsing only. thanks for the feedback!
Jul 17, 2023
Stayed in the wilderness area and enjoyed it very much though very disappointed there are no longer any out houses in that area. Cost of firewood is expensive. Staff were very pleasant!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. Our firewood prices have remained competitive with other suppliers in the city like Canadian Tire that sell it for $10.99/bundle. (ours is $9.99/bundle) WE do charge a fire permit fee of $4.00 per stay. This is to assist with the clean out of the firepits.
Jul 17, 2023
The campground is very nice and the facilities are kept clean and the staff were for the most part very friendly. I'd like to see a couple changes: 1. allow 2 sleeping units per site, this allows kids to set up a little tent which is what camping is all about. 2. Allow snacks in the pool area in designated areas. There picnic tables and it would be nice to be able to give the kids some refreshment

CAMPGROUND RESPONSE / COMMENTS:

The pool is a designated no food zone due to the restrictions placed on us by Alberta Health Services. Plain water is always permitted to ensure people stay hydrated. Unfortunately, more than one unit per site often brings larger groups which is disruptive to other guests.
Jul 16, 2023
Very nice facilities, very clean.

CAMPGROUND RESPONSE / COMMENTS:

thanks so much!
Jul 16, 2023
Great place to stay. Clean, organized and the pool is fantastic!! We will be back.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your kind comments we appreciate the feedback! Hope to see you soon!
Jul 16, 2023
The staff were excellent. Our requests to move sites was accommodated very kindly. Hopefully next visit we will be able to enjoy the park more!

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much ! our staff work so hard to help our customers so your comments are deeply appreciated!
Jul 16, 2023
Dave & Tristan were very helpful.

CAMPGROUND RESPONSE / COMMENTS:

Glad to hear that our staff are doing great work! We will pass the message on to them! Thanks for letting us know!
Jul 16, 2023
Staff was amazing, pool was great, and the campground was well kept. I'll definitely come back!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! our staff work so hard! They really are an amazing group! We will pass on this message to them as they will appreciate hearing this! Hope to see you soon.
Jul 16, 2023
1st time at a KOA. For the price,(expensive) we were not impressed with the condition of our unlevel, muddy areas around the gravelled portion. Noisy, being next to a freeway. A business transaction was delayed because we were unable to sign into the unworkable Wifi either with cel or tablet. Should be free for the price. Front desk not very helpful. We will not venture into another KOA.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your comments. Sorry you were not happy with anything that we provided. Not sure what is meant by staff being unhelpful because there is no information as to what that looks like. If you had trouble our staff are good about calling the provider to assist you with your connection issues
Jul 16, 2023
Our first stop in a KOA and it sure didn’t disappoint.

CAMPGROUND RESPONSE / COMMENTS:

THANK YOU SO MUCH ! We are SO PROUD to be part of the KOA family! Hope to see you again soon!
Jul 15, 2023
Oct 08, 2023
Ruime camping, mooie plekken en schoon sanitair. Geweldige beheerder die er alles aan doet je verblijf fijner te maken. Vlak naast de rivier. Enige nadeel, de locatie ligt naast een highway waar de weg behoorlijk stijgt. Het is er niet stil
- Klaas Schenk on Google
Sep 16, 2023
Great Big Rig stalls.
- Ken Shearer on Google
Aug 23, 2023
A beutifal RV resort. Lethbridge is not what I would refer to as a tourist hot spot lol. But this resort is definitely worth a visit
- Mike dejager on Google