Lethbridge KOA Journey General Information

• Summer Store Hours: April 16 - September 30: 9AM-9PM DAILY
  
• Winter Store Hours: October 1 - April 15: 10AM-6PM MONDAY- FRIDAY
  
• Managers/Staff live onsite and can assist with EMERGENCIES outside of these times. PLEASE READ SIGNAGE ON OUR FRONT DOOR ON HOW TO CONTACT ON-CALL STAFF.
  
• SHOWERS: In order for us to be more conscious of our water consumption, especially now that we are under a city issued level 3 water restriction order, and to prevent the general public non-paying guests from utilizing our facilities, our showers are run on a token system. They are 7 minutes in length. The tokens can be obtained in the office during BUSINESS HOURS ONLY.  IF you are arriving after hours, please let us know if you need tokens and we can ensure they will be provided for you with your reservation package.
  
• Check-In Time: Anytime AFTER 1PM
  
• Check-Out Time: Anytime BEFORE 11:00AM
  
• Firewood CANNOT be brought in from outside our park. As we have had issues with Dutch Elm Disease in our city, the wood we purchase for use in our park has already been inspected. Fire Permits are required and can be purchased in the store. They are $4.00 for the duration of your stay.
  
• VISITOR POLICY: All visitors must park in our guest parking and get a parking pass from the office. 
  
• POOL HOURS:  May Long Weekend - September Long Weekend 12:00 NOON to 8PM DAILY.  ONLY the REGISTERED GUEST will have access to the pool. Visitors of Registered Guests are not eligible to use the pool.
  
• Quite Hours: 10PM-8AM - Please respect your neighbors. Not everyone here is camping. Some are working, some are here for medical treatments at the hospital, and some need their beauty rest.
  

• Quiet time in the park starts at 10 PM.
  
• Due to the close proximity of the sites, we ask that you respect your neighbor who needs to rest.
  
• Not everyone that stays with us is here on vacation or wants to be part of your party. We have various customers with various needs, some of which may include work, school -including summer courses, funerals, and various health treatments. We ask that you respect your neighbors' right to a restful night.
  
• Should management or staff receive a complaint about noise, it may mean that we will ask you to leave the park. No refunds will be given in these situations.
  

To help us fight the risk of Dutch Elm Disease, no external firewood is permitted. All our firewood is inspected to ensure we do not spread this tree disease in our park.
All fires in our park are required to purchase a fire permit. This helps to ensure that no external wood is being brought in, our fire pits remain clean and to ensure that all customers are aware of any fire ban and/or burning bylaws in the City of Lethbridge.

• Our pool is open seasonally from Mid May to the Monday on the September long weekend.
  
• Our pool will be open from 12 Noon - 8 PM daily. Weather limitations may apply for safety purposes.
  
• Food and drink, including alcohol or glassware of any type, are NOT permitted on the pool deck at any time, as per Alberta Health Services. (Only plain non-carbonated, non-flavoured water in a clear plastic bottle will be permitted on the pool deck.)
  
• Only REGISTERED GUESTS will be permitted to enter onto the pool deck. All guests must wear an armband that will be given to you at check-in and will only be given for the number of guests that you have registered at the time of booking. All persons on the pool deck MUST have an armband, even if they are not swimming. This is to ensure capacity numbers in the pool area as per AHS.
  
• Staff may be present on deck to ensure capacity numbers are strictly adhered to as per AHS. Please be respectful to our staff if they ask to see your arm band or if they ask you to remove food or certain drinks from the pool area as they are only doing their best to comply with the terms of agreement that we have with AHS.
  
• There is a shower on the pool deck to rinse off on entry and exit of the pool. Please do not use soap or shampoo in this shower due to the way in which this water is disposed of.
  
• Swimming is at your own risk as no lifeguard is on duty.
  

When you arrive at our park and check in, we will give you an orientation to our park. Whether you have been here before or if this is your first time, there are things you will need to know and our staff is happy to go through these items with you to ensure your stay is seamless.

Check in time begins at 1pm. For early arrivals please call the RESERVATIONS TEAM to inquire about this. We will make every attempt to accommodate your request but this is not always possible.
Our 1PM check in time gives our staff the appropriate amount of time to check on all of our departure sites to ensure they are clean and ready for your arrival.

Check out time is BY 11:00AM. You do not need to stop in the office as we know you may be excited to get on your way home or onto the next leg of your travel plans. However if you are delayed for any reason please let our Reservations Team know as we may be expecting another guest into the same site. Late Checkout fees may apply.

• Our office is open 9AM-9PM Daily during the summer months. During the winter months, our office is open 10AM-6PM Monday-Friday. 
  
• Staff is available onsite for assistance during office hours and for emergency situations after hours. 
  
• Check-out Time is by 11 AM on your day of departure.
  
• Check-in Time is anytime after 1 PM.
  
• Our firewood policy: No outside firewood - please help stop the spread of Dutch Elm disease.
  
• Our pool hours are 12 Noon to 8 PM.
  
• Visitor Policy - we love your visitors too! Please remind them to follow speed signs and directional signs in the park. Have them park in our guest parking and get a parking tag from the office. All guests must leave the park by 10 PM. You are responsible for your guests and their behavior in the park. Please ensure they are following road signs and park rules.
  
• Quiet time starts at 10 PM. Not everyone is a night owl, and some of our guests are here on work projects and need their beauty rest. Others are here for medical treatments and may not be feeling their best. Please respect their need to sleep and not be disturbed. 
  
• Our showers operate on a token system to help us be water-conscious. Please come to the office to get your free token, which will give you 7 minutes of shower time.
  
• LOW and SLOW - for the sake of the kids and other pedestrians, please keep your speed to 10 km/H in the park. 
  

When booking your sites please be advised that only one unit per site is permitted. No additional sleeping tents will be permitted on any sites

• Due to the risk of Dutch Elm disease we ask that no outside firewood be brought into the park.
  
• Firewood is sold at the store for $10.00/bundle 
  
• Firewood will only be sold if we are not in a fire ban situation
  
• As our property is within three geographically designations
  
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• Please review the City of Lethbridge Fire Ban information page https://www.lethbridge.ca/living-here/Emergency-Services/Emergency-Preparedness/Pages/Lethbridge-Fire-Bans.aspx
  
• As our property borders the County of Lethbridge we also follow their fire bans and watches: https://lethcounty.ca/p/fire-bans
  
• As our property is also in the RIVER VALLEY please follow  https://www.lethbridge.ca/living-here/Emergency-Services/Emergency-Preparedness/Pages/Lethbridge-Fire-Bans.aspx
  

Please be informed that we are a private property and may do more than what the local fire departments ask of us to protect our property.

Please also be aware that the Lethbridge City Bylaw states that if wind is 30 km/h either sustained OR gusting all fires must be put out. By law 5858; Section 7; Sub-point 7.4

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• We are happy that you have family and friends in the area that you will want to invite to the park!
  
• We ask that they stop in at the office and get a parking pass to park in our guest parking. Should there be an issue with mobility and walking into your site, please let our staff know, and we will be happy to assist you with getting your guest to your site.
  
• Your guests must follow our park rules and protocols and you are responsible for them while in the park.
  
• Please remind them to "slow their roll" in the park and stick to our 10km/h speed limit.
  
• Our pool is for registered guests only and wristbands for the pool will be given to the registered guest only and only for the number of people registered at the time of booking.
  

Our store hours vary depending on the season as we are open year round.
From Mid April to the end of September our store hours are 9AM-9PM EVERYDAY.
From October to Mid April our store hours are 10AM-6PM Monday-Friday.
If you need shower tokens please ensure you get them BEFORE closing times.

A bad day camping is still better than a good day working!

We joined the tourism industry in 2017 after spending 29 years in the healthcare industry. Ron worked in Diagnostic Imaging with expertise in Nuclear Medicine and MRI Technology. Kathy worked as a Registered Nurse in a variety of areas that included Neuro ICU, ER, Medicine and HealthCare Education and held specialties in High Fidelity Simulation. Both held positions in management. Working in these stressful jobs created the need to find a way to remove, rest and relax!
Camping for us has always been our best time of removing ourselves, resting and relaxing.  Some of our most treasured moments have been camping with our children while staying at KOA campgrounds. Although our kids are now grown adults, they still talk about those KOA campgrounds we stayed at and about wanting to go back!
We have managed this park since the spring of 2017 when we joined the tourism industry, and we have enjoyed working in the park and with our Summerhill Resort owners and more recently the KOA team. We are always learning something new!  
We love KOA for its consistency in service - you always know that you will receive high-quality camping experiences and that the staff will be there to assist you.