Campground Reviews

Aug 13, 2023
Aug 13, 2023
When the wind blows the wrong way the sewage smell was bad. I assume the smell comes from the waste water treatment plant which according to Google maps is 1.3km away.

CAMPGROUND RESPONSE / COMMENTS:

Sorry we cannot control the wind. That is very rare when it blows from the east because usually we get a west or northwest wind.
Aug 13, 2023
We have stayed at this location for at least three years and this was the first year fully operated by KAO. I immediately noticed a much more relaxed attitude with all the staff which honestly will pay dividends because two years ago it seemed more like a reform school and we weren't sure we'd ever come back. The facility is kept immaculate and the stay was very pleasant. Keep it up!

CAMPGROUND RESPONSE / COMMENTS:

Thank you Bjorn for the comments- we appreciate it greatly! Looking forward to seeing you again.
Aug 13, 2023
Only stayed for 1 night on our way home. Well kept campground, nice staff, nice pool. Would stay again!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments! We are so glad you stayed with us and we look forward to your next visit.
Aug 13, 2023
Very beautiful spot right along the river with great biking trails in the river valley. Friendly staff and very clean facilities and campground

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments! We are glad you enjoyed your stay
Aug 12, 2023
Aug 12, 2023
Very courteous and helpful staff; layout of campgrounds where neighbour’s sewer hose/drain is in proximity of outdoor picnic table has always bothered me! Years ago I was at the KOA in Kingman AZ: one of the better layouts I’ve seen,

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. You can always move the table away from the sewer. The site that we have that are like the ones in Kingman are smaller however the major complaint we get about those sites is that people need longer sewer hoses and don't want to purchase more hose.
Aug 11, 2023
Aug 11, 2023
Too much noise around.

CAMPGROUND RESPONSE / COMMENTS:

Sorry you felt that it was too noisy.
Aug 11, 2023
We used this campground when it was under HTR. It is a good campground and facilities are very good.

CAMPGROUND RESPONSE / COMMENTS:

We enjoyed your stay Angus! Especially enjoyed your talent on the bagpipes!
Aug 11, 2023
Traffic noise made it impossible to sit outside and have a conversation. The cost of our stay did not match the amenities. We left a day early for sleep reasons (traffic too noisy) For the price of our stay we didn’t have a 50 amp service (30 amp was all that was available) and we kept throwing the breaker on pole when trying to run microwave and kettle. We will never go back to KOA Lethbridge.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the comments. Sorry you did not sleep well, however this can be subjective information if you are light sleepers. What most people do not realize is that you will draw almost half of the 30 amps with the kettle and microwave then add your fridge or AC and you WILL flip your breaker.
Aug 11, 2023
Facility is clean but it has limited access to amenities.If you are traveling from the US and you get in later than 8pm, you will have no access to the pool until you check out the following day since the pool doesn't open until 12nn w/c is an hour past the check out time. We didn't have enough time to even go around the amenities and this was our worst KOA experience.Showers use a special coin.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. However there are specific rules that we have to follow which include being able to see the skimmers at the bottom of the pool. By 8pm after a day of heavy use this is almost impossible so by AHS orders we need to close the pool. When you arrive is not anything we control.
Aug 10, 2023
Was a quick stop going through Lethbridge. Campground was clean and tidy. Employees were very accommodating when we requested to move sites at check in. Was some highway noise at night, but if you get a wilderness campsite it is negligible. Great location to attractions and businesses.
Aug 10, 2023
Always feels like coming home. All the staff is so friendly and hard working. They always handle any problems caused by other campers with great tact and speed making the park a very safe and comfortable environment. Thank you to Kathryn and Ron and all staff for the tieless work you do.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! You and your family are always such a joy to serve! Looking forward to your next visit!
Aug 10, 2023
Friendly owners and staff. Very clean with good amenities. Highly recommend to friends

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! We are so glad you would recommend us!
Aug 10, 2023
Very enjoyable stay!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for returning! We always enjoy having you in the park!
Aug 10, 2023
Thank you for taking us last minute. Clean, beautiful place. Lots of amenities! A bit pricey for one night, but still would definitely recommend!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments.
Aug 09, 2023
Aug 09, 2023
I enjoyed my stay park in lethbridge kia. Staff are friendly and a very ckean park. Thank you

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! We always enjoy your stay with us! Thanks for coming and we will see you again!
Aug 09, 2023
Kathy was very good, we needed to drop our trailer off a bit early to make our tee time for golfing and she was able to make it happen. Thank you Kathy.

CAMPGROUND RESPONSE / COMMENTS:

You are welcome! Always try to be as helpful as we can!
Aug 09, 2023
Great campground. Very clean and quiet. Staff were all helpful and friendly.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the comments! We are looking forward to your next visit!
Aug 09, 2023
Absolutely the most amazing staff. The grounds are amazing, the pool is cleaned every day and the pH levels checked twice daily. The river is a short 5 minute walk from the grounds, there's so much to do within walking distance and even more within 10 minutes of driving. Highly recommend. We stayed here twice this year and the second time was 100% because the staff are absolutely the BEST!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! We so enjoyed having you back in the park! We will save you a spot for next season!
Aug 09, 2023
Very helpful people (our first time camping in years). We would recommend this campground

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments! We were glad we could help you. It is always a bit daunting when you take your new RV out for the first time. Our staff is really amazing at helping customers find things on their RV and teach you what you can do.
Aug 09, 2023
Great place. Private campsite was awesome.

CAMPGROUND RESPONSE / COMMENTS:

Glad you enjoyed your site! W20 is one our favorites too!
Aug 08, 2023
we had a good stay at the campground. The place is well maintain and the people that takes care of the place are so hard working. The only concern we had is that, there is no other washroom other than the one close to the office which is a bit far from other sites. suggestion: activity in the campground is a good idea like bike or golf cart rental specially for the kids. o

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. We are looking at some washroom alternatives in our Wilderness area as this is our concern as well.
Aug 08, 2023
The staff at the campground was super friendly, I even got an escort to my campsite, the only downside was the amount of dogs barking at night, I asked if there was any rules on this and they said no - I don't go camping to listen to people's dogs barking. The campsite did look very clean, the pool looked busy, overall it was a great stay.

CAMPGROUND RESPONSE / COMMENTS:

There are not specific rules on "barking" dogs, it is basic camping etiquette to control your pets. However if you had a complaint we definitely check and contact the owners regarding the complaint.
Aug 08, 2023
The sites are well set up and easily accessible, all the amenities are well maintained. The K9 park was wonderful for our large dogs to stretch their legs unleashed for a while. Our site however was close to the sanitation dump and smelled of latrine constantly, even when the dump wasn’t being used.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments but the dump when not being used has an airtight seal, so not sure what it was that you were smelling. We do have signage posted that people are to be using air tight seals when dumping to prevent that from happening but not everybody will do what we ask.
Aug 08, 2023
Aug 08, 2023
clean facilities, professional staff , well-run operation highly recommended

CAMPGROUND RESPONSE / COMMENTS:

THANK YOU! Our staff works SO incredibly hard and the August long weekend is the hardest weekend of the whole season for them! We will pass on these comments as they will appreciate them!
Aug 08, 2023
The staff were generally friendly and the campground was clean. Unfortunately there was an incident with the pool beyond the staffs control and it had to be closed for safety. I have a special needs son who was really upset about the closure. So instead of ruining his first ever camping experience we decided to leave after 1 of our 2 nights. Nothing was done by the staff to ensure we were happy.

CAMPGROUND RESPONSE / COMMENTS:

We can appreciate your comments. However the incident in the men's restroom that also led to the pool deck was such that the risk to our customers and our staff was significant. We do not take closing the pool lightly and this incident was at a dangerous level so all precautions were taken.
Aug 08, 2023
It was disappointing having the pool closed as we went there for that reason.. also we wished there were a few more activities to participate in.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. Sorry about the pool. There was an incident in the men's restroom that was tracked into the pool area. As per AHS we had to close the pool and treat the water appropriately. Unfortunately the controllable actions of one camper wrecked it for many other campers.
Aug 08, 2023
You have a lot of rules and too many people driving around on golf carts watching to make sure you don’t make a mistake! We were warned continually about this that and the other thing. The campground was half empty and they stuck us on an end sight, hot bed for sun and noisy hi way next to us. The pool was closed most of the time! Love KOA but not this one. Never again.

CAMPGROUND RESPONSE / COMMENTS:

Rules are there to protect you and to protect our other guests and your RV's. Recently the park has seen rampant disregard for the rules that has caused hundreds of dollars in damage to our sites and to other people's RV. We appreciate it when customers can respect our property.
Aug 08, 2023
Despite the campground being exceptionally clean I will not ever stay here until the management and their militant views and bullying actions are changed. I witnessed the manager scream at numerous people while he tore around the sites in his cart. He is not helpful, does not care about accommodating elder handicapped people as he would rather yell at them when they get lost in the maze of roads.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the colorful commentary. Our staff do not "yell" at people. They will redirect you when you are going the wrong direction on a one way as this can cause serious damage to our sites and to other guest's RV's. You still need to follow road signs for the protection of all of our park.
Aug 08, 2023
We have stayed at many Great KOA facilities in our travels. The attitude of the management is the worst we have experienced. Attempted to over charge us, Substandard water pressure, bad customer service, bad internet, and Pat’s attitude towards members with complaints is unprofessional and substandard at best! AVOID this place!! Better to stay in a parking lot

CAMPGROUND RESPONSE / COMMENTS:

There is no one by the name of Pat that works in our park. Secondly guests that treat our staff with profanity when asking a simple question about when you would be vacating your site is not deserved and will not be tolerated.
Aug 08, 2023
Pleasant stay, great friendly and helpful staff. A very popular park lots of people in the pool. Washrooms and showers were good. Gravel site was not level and had difficulty leveling due to loose gravel site.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. We will work on the site to improve it- especially since these sites have become very popular.
Aug 08, 2023
Pool open at noon every other rv pool opens at 8:00 am for the price should be open earlier lacking security in evening’s

CAMPGROUND RESPONSE / COMMENTS:

With the high usage of the pool we need to be able to ensure the pool remains clean. Finding staff to come in at 5AM to ensure the pool is clean it is difficult. Security a night will be something we change next season as guests seem to disrespect the rules that affect the rest of others.
Aug 07, 2023
Campsite was nice with lots of trees between sites and finally some shade! Staff kept the showers and washrooms spotless Had a great time thank you
Aug 07, 2023
Everything was great other than the wifi. System should be upgraded to serve the requirements of the RV park.

CAMPGROUND RESPONSE / COMMENTS:

Thanks Robert for the review. We are working on the WiFi to see what options there are and hopefully will have better service very soon.
Aug 07, 2023
The Lethbridge KOA is local for us as we live in Lethbridge, and it’s only 5 or so minutes from our house! We love to stay in the Wilderness area and it’s so convenient to zip back home to water the garden or do what needs to be done, and then back down to our beautiful campsite!

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for the review! We are so glad you love the wilderness area as it is our favorite part of the park as well!
Aug 07, 2023
Site was level and easily accessed. Staff were friendly and helpful and grounds were well maintained.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the review! Please come and see again sometime!
Aug 07, 2023
Only thing was we we're up early for breakfast, and couldn't sit outside because of the sprinklers were on. Also all our chairs were soaked after the first night because of sprinklers.

CAMPGROUND RESPONSE / COMMENTS:

Our irrigation system does come on at night and up to the early hours of the morning (6:30-7:00am) Our staff tell every guest in this area to put away the things they do not want to get wet over night and our Park Protocols also state this.
Aug 07, 2023
Hi-way noise is loud and steady, campground was clean. Did not use the pool or washrooms but they looked clean.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments- being close to the highway has its pros and cons. Noise is one of the cons but not anything that we can control. Ou r staff work SO hard at keeping the bathrooms and the park looking so nice! They are the best at what they do to make customers comfortable
Aug 07, 2023
The staff are exceptional at making the camping experience at Lethbridge KOA a positive one & they’re handling their growth spurt very well!

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much!!
Aug 06, 2023
The pool needs to be open for adult swim every evening, not just Friday and Saturday in the summer months.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments.
Aug 06, 2023
It was great, lots of room and quiet

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments!
Aug 06, 2023
We stayed here for one night on our way from BC to Ontario. This KOA has everything you need. Nice pool, playground, gravel pull thru sites and friendly staff. We would definitely stay here again.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much! We definitely hope you will come back this way again sometime!
Aug 06, 2023
The staff are very courteous and helpful. The facilities extremely clean and well kept.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! Our staff really do work so very hard for the customers. Thank you for noticing. We will make sure they hear about your comments!
Aug 06, 2023
Met our expectations.

CAMPGROUND RESPONSE / COMMENTS:

So glad to hear that your expectations were met! Hope you come back soon!
Aug 06, 2023
Our stay was nice but we only stayed one night

CAMPGROUND RESPONSE / COMMENTS:

Glad you enjoyed your stay.
Aug 05, 2023
Our stay was wonderful!! Well groomed sites, very clean pool and facilities. Staff was very friendly and accommodating.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the review. We look forward to seeing you in the future.
Oct 08, 2023
Ruime camping, mooie plekken en schoon sanitair. Geweldige beheerder die er alles aan doet je verblijf fijner te maken. Vlak naast de rivier. Enige nadeel, de locatie ligt naast een highway waar de weg behoorlijk stijgt. Het is er niet stil
- Klaas Schenk on Google
Sep 16, 2023
Great Big Rig stalls.
- Ken Shearer on Google
Aug 23, 2023
A beutifal RV resort. Lethbridge is not what I would refer to as a tourist hot spot lol. But this resort is definitely worth a visit
- Mike dejager on Google