Campground Reviews

Jul 13, 2023
Lovely except the super cold showers

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the comments! We are so sorry about the cold showers! We had a mechanical failure that took significant time to fix. We apologize for the inconvenience!
Jul 13, 2023
There was no shade on our site and it was all gravel. It got over 30 each day so staying cool was very difficult. The gravel was not easy to sleep on but it did help during the rain storm. The employees were all lovely and the park was well kept. There was no one around after hours though,

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. Staff do live on site and there is information on the office door and the white board for after hours assistance should it be required. We are sorry you were not happy with your site. Had we known we would have been happy to relocate you to a different site.
Jul 12, 2023
Was quite disappointed with the fact that they knew that I was staying there for 2 weeks. They put me in the Arizona area. No grass, very hot to be out on the rocks for that amount of time. Way too many rules. Major power trip with the management. Very poor customer service. Made my stay and my children quite miserable. Will not be returning or recommending to friends.

CAMPGROUND RESPONSE / COMMENTS:

As a guest to the host park for your Holiday Trails membership you are required to follow the rules and it was requested that you be in Arizona which is where you were placed. Leaving the site a mess is not acceptable as our staff had to hand pick all the pistachio shells out of the gravel. Thanks!
Jul 12, 2023
Jul 12, 2023
One night in a pull thru. Appreciated the dog park and river access for walking. Beautiful clean laundromat and bathrooms. Amazing pool and very helpful, kind staff.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the comments. We are so glad you enjoyed your stay!
Jul 12, 2023
This campground is awesome! Its very clean, the swimming pool was perfect for the hot days! Sadly for some reason there was a mechanical failure and there was no hot water for the showers. Unfortunately these sort of things happen.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for you comments! We apologize for the lack of hot water in the main building! We did have a major mechanical failure and it unfortunately took a long time for someone to be able to come and fix it! Thank you for your understanding!
Jul 12, 2023
Very clean friendly staff very helpful would definitely recommend it to anyone

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much ! We appreciate the comments! Looking forward to your next visit!
Jul 12, 2023
Loud traffic and train all night. No free wifi or cell service. No privacy for showers or laundry. No code for doors just wide open to anyone. When leaving a very rude employee on a golf cart stopped us by pulling in front of our truck to yell that we were going the wrong way. We had to exit that way because an unoccupied car was blocking the correct route. Seemed to forget we paid to stay.

CAMPGROUND RESPONSE / COMMENTS:

Not sure how you heard the train which is over 2 miles away from our campground. Driving the wrong way down a one way road is not acceptable for safety reasons and we will stop you and ask you to go the correct way. There is cell service so check your provider. There is free Wifi although limited.
Jul 12, 2023
$80 a night, 7MIN SHOWER! 1HR OF INTERNET, that doesn't even work cause wi-fi is so crappy! Pool closed by 8pm?! Will stay at a truck stop if we can't find another camp ground next time we're there!

CAMPGROUND RESPONSE / COMMENTS:

Sorry you do not feel that 7 min is not enough time for a shower. Being in a conservation area of the river valley we do our best to conserve a non renewable resource. The free WiFi is limited in bandwidth to check emails. For those that require more there is paid service unlimited data
Jul 12, 2023
I have almost always had a good experience at the KOA's I have stayed at, but this one, not so much. The owners/Manager were not very friendly or welcoming (to us or any visitors). Overall a clean park, but not good for a stay longer than 1-2 days - close sites, sprinklers went off every night and soaked everything.

CAMPGROUND RESPONSE / COMMENTS:

Sorry you felt that your stay was not what you expected. Not sure why you felt that our staff was not friendly, but owners and managers were not present on your check in. As for the irrigation it does state in your park protocols that these will be run at night time and to protect what you need to.
Jul 11, 2023
Jul 11, 2023
Jul 11, 2023
Jul 11, 2023
Kathy,the manager was very helpful in logging the tablet to the layers so as to enter the daily wifi link The grounds keeper who has his "goft cart" named Turtle had an excellent attitude to represent this new KOA in Lethbridge and was helpful

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments! We are glad we were able to assist you!
Jul 11, 2023
So many restrictions. Dangerous camping area - dead trees, snakes, etc. Bathroom, only one, closed at times for 'cleaning'. Many people walked up to find it closed for long periods of time. Can't put up a hammock, in clearly unmanaged 'wilderness area'. Loud and dusty. Boring for children.

CAMPGROUND RESPONSE / COMMENTS:

The site you booked is in part of the park that is in a conservation area so hammocks are not permitted. There is wildlife in our conservation area which you are told about when you registered in the office. Perhaps this type of camping is not your style?
Jul 11, 2023
Perfect weather, wonderful staff, excellent stay

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much! We ordered the weather just for your stay -lol! Hope to see you back again soon!
Jul 11, 2023
It was very clean and well run Disappointed the pool open at 12:00 noon. Should be earlier. Traffic noise is loud but we know there is really nothing you can do about that. Enjoyed our stay.

CAMPGROUND RESPONSE / COMMENTS:

Pool cleaning takes approximately 3 hours in the morning and the pool chemistry stays more stable when it has the time to get rid of all of the sunscreen people wear. We have the cleanest pool for you because of this.
Jul 11, 2023
Séjour dans la partie sauvage, le terrain était mal situé trop petit, trop de circulation. Cependant les installations étaient de bonnes qualités.

CAMPGROUND RESPONSE / COMMENTS:

Merci pour vos commentaires.
Jul 11, 2023
We tented 2 nights. Great shade. Nice big level spots. Gravel was abit tough but would drain nice if it rained. All good.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments we appreciated your stay!
Jul 11, 2023
Stayed overnight on our way back from Yellowstone. Enjoyed the stay and the pool was definitely a bonus.

CAMPGROUND RESPONSE / COMMENTS:

So glad you stayed! Hope to see you again !
Jul 11, 2023
Thank you Scott for your assistance. We found the wilderness campsite perfect. The pool was great for swimming and your showers were perfect. Wishing you and all the team a good summer. Cathy and Torsten

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! We will pass this message on to Scott and the rest of the team! Looking forward to your next visit!
Jul 10, 2023
Jul 10, 2023
Jul 10, 2023
Jul 10, 2023
Jul 10, 2023
Very clean and a nice place to stay.

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We will pass this on to the staff because they do work hard to keep everything clean!
Jul 10, 2023
Lots are not level at all.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. The majority of our sites are level however there are a couple of sites that are more difficult for some units to level out on. If this was your case we would have been happy to move you to a different site had we known you had difficulties with leveling your unit.
Jul 10, 2023
A little too strict about the pool and shower rules. Otherwise great experience.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. Our pool rules are based with Alberta Health Services and are also there to protect both the pool user and us the provider. There are no rules around the showers except to help us conserve water. All tokens are free and are 7 minutes in length which is adequate for most.
Jul 10, 2023
We loved the dog park! The RV park was clean and pretty, excellently maintained.

CAMPGROUND RESPONSE / COMMENTS:

So glad you enjoyed our park! We hope to see you again soon!
Jul 10, 2023
Very friendly staff , and very clean facilities

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments we are so glad you enjoyed our campground!
Jul 10, 2023
It was for one night but very nice. Lots of room and grass between rigs. Beautiful setting

CAMPGROUND RESPONSE / COMMENTS:

So glad you enjoyed your stay! Thanks for the comments!
Jul 10, 2023
Grounds clean, staff very friendly, we only stay at this campground when in Lethbridge.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for the comments! We appreciated your stay!
Jul 10, 2023
The campground was clean and well organized. The washrooms and laundry room were in excellent condition and state. We were impressed and will likely stay there again. BTW - the campground didn't show up in our Garmin GPS (but was in Google Maps). I'd recommend someone notify Garmin about KOA Lethbridge so they could add it to their next map update.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments. We will check into GARMIN.
Jul 10, 2023
Nice and quiet

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! Glad you were able to enjoy some quiet time!
Jul 10, 2023
The campground was well managed and clean. I was happy with the pool and pleasantly surprised by the wilderness feel of the campground even though a highway is nearby. I was not pleased with a cold shower both in the evening time and the morning time; it seemed there wasn't a time when there was hot water available.

CAMPGROUND RESPONSE / COMMENTS:

SO SORRY about the hot water issue! We had a mechanical failure that was difficult to fix however it has been resolved.
Jul 10, 2023
Staff were friendly and helpful and our overall stay was good. We enjoyed the tent sites in the trees and the pool/playground. The token system for the showers is a reasonable way to manage water use. Unpredictable availability of hot water and no means to control shower temperatures are significant issues that affect the quality of experience at the campground.

CAMPGROUND RESPONSE / COMMENTS:

So sorry about the water issue. We had a mechanical failure that affected the hot water on demand system. We have since resolved the issue
Jul 10, 2023
Pool is only open from 12-8. Not sure why, there’s no lifeguard on duty. Check out is at 11, so you can’t even go swimming on your last day, or if you have other things planned during the day of your trip. Tokens are required for showers, no temperature control. The first day was scalding hot, second day was freezing cold. Very expensive campsite for what we got out of it.

CAMPGROUND RESPONSE / COMMENTS:

Pool hours accommodate the pool chemistry to ensure that we do not have to close the pool all day because the chemistry is off due to all of the sunscreen in the water. Sorry about the showers we had a mechanical failure which has been rectified.
Jul 09, 2023
Jul 09, 2023
Need to control the Constant dog barking...wifi was terrible off on off on was offered for $4.00 upgrade ..??? Never heard of this from KOA..not friendly greeting

CAMPGROUND RESPONSE / COMMENTS:

Sorry that you felt your stay was not good. Unfortunately you did not let our staff know there was an issue so we were unable to assist you with the dog noise. As well had we known you had an issue with the WiFi we would have had the issue corrected. Just an FYI not all KOA's provide free WiFi.
Jul 09, 2023
Great location, great staff and great facilities!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us! We are glad you enjoyed your stay!
Jul 09, 2023
Love the pool. Friendly staff, very helpful and responsive. We will be back!!!

CAMPGROUND RESPONSE / COMMENTS:

So glad you stayed with us! We were happy to assist you!
Jul 09, 2023
Friendly helpful staff. Easy and fast check in. Very well taken care of campground and facilities. We will be back again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the comments - we enjoyed your visit.
Jul 08, 2023
Thank you so much for locating us near the dog park, and also being in the middle of large trees, which provided nice shade for us to enjoy outdoors. Everyone was very friendly and helpful, and if we’re ever in the area again, we will stay here!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your comments! We are so glad you enjoyed your site! We look forward to seeing you in the future!
Jul 07, 2023
Jul 07, 2023
Very friendly Staff. Campground was very quiet and well maintained. Will be coming back for another stay.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for the comments! We hope to see you back again!
Jul 07, 2023
Grounds well kept, staff very friendly. Washrooms clean.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your comments! our staff work so hard to keep everything looking clean. We will share this with them to encourage them!
Jul 06, 2023
Jul 06, 2023
The Campsite was lovely, but the customer service was awful. The attitudes and friendliness of the staff was terrible. There were rules upon rules, the showers are free but we were only given one shower token per person per family. Our kids lost/took off their yellow bracelets for the pool and the charge for $5 for a new bracelet is ridiculous. We just didn't find it very family friendly at all.

CAMPGROUND RESPONSE / COMMENTS:

The rules in our park are no different than any other campground and they are there to protect you the camper and us the owner/operators. They are also there to ensure that all of our guests have a good stay.
Jul 06, 2023
Had a great time.Will be back.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the comments! We appreciated your stay!
Jul 05, 2023
Let people camp which means allowing camp fires when there is no fire ban

CAMPGROUND RESPONSE / COMMENTS:

There is a fire advisory in the city and this includes following the local bylaws regarding what is expected when we get winds of 30km/ sustained or gusting. All customers receive this notice from the city which is considered a first warning from the city fire marshal.
Oct 08, 2023
Ruime camping, mooie plekken en schoon sanitair. Geweldige beheerder die er alles aan doet je verblijf fijner te maken. Vlak naast de rivier. Enige nadeel, de locatie ligt naast een highway waar de weg behoorlijk stijgt. Het is er niet stil
- Klaas Schenk on Google
Sep 16, 2023
Great Big Rig stalls.
- Ken Shearer on Google
Aug 23, 2023
A beutifal RV resort. Lethbridge is not what I would refer to as a tourist hot spot lol. But this resort is definitely worth a visit
- Mike dejager on Google