Hagerstown / Antietam Battlefield KOA Holiday Reviews

Tale of Two Cities- Thank you Hagerstown! I am a KOA Rewards member and I have over 110,000 lifetime points. I realize there are thousands of people that have more points than me and have been a member longer than 18 years, but I am certainly qualified to write this review!! Hagerstown and Harrisonburg My wife and I are campers, hikers, bikers, kayakers, and adventurers. Being part of that lifestyle, things happen. On the 20th, one of those “THINGS” did happen. On a hike in southern Virginia, my wife had a fall and broke her arm. Luckily, we were in cell phone range and the ambulance and medical personnel were able to reach us. After spending 8 hours in the hospital for emergency treatment to her arm, we returned to our RV in the middle of the night. Early the next morning, knowing it was impossible to continue camping, I started my drive home from southern Virginia. We were close to the end of our trip and we only had about three more nights to go. I had reservations at both Harrisonburg AND Hagerstown on my return trip. Harrisonburg: On the morning of the 21st, as we were heading home, I called the Harrisonburg KOA to see if I could get my deposit back. I even texted with Terry (one of the employees) about the situation. I was told what the policy was in regards to cancellations and I totally understand why those rules are in place. This, however, was an extenuating circumstance. I was reminded about the “policy” several times. I asked if he could check with the owner and see if there was an exception to this “Policy.” After an hour, I got a response which in essence was, since I was unable to spend the night at the KOA, there were no exceptions and I would lose my money. This is the policy. I even offered to produce my wife's xrays and medical receipts for verification. NOPE, not budging. This was NOT a win/win situation. When I called Hagerstown KOA to tell them of my situation, I was pleasantly surprised to be understood with a great deal of compassion. The employee told me what the “policy” was, but given my situation, she was going to talk with the owners. (I wish I got her name because she was very nice.) Within the hour, I received a call back and the employee told me that she got permission to refund my deposit, except for $10.00. This was a great solution! I gladly accepted the offer and I will certainly patronize this KOA in the future. Thanks to John and Judi for allowing some flexibility in this very difficult situation. Upon my return home, I wrote a letter to the Harrisonburg KOA making one more attempt to get some money back. I did not get any response through email, snail mail, or on my phone. Hagerstown made sure they took care of the customer and for that, they deserve top honors. THANK YOU, HAGERSTOWN. Harrisonburg repeatedly told me what the policy was and did not share any compassion for what was a terrible situation for my wife and for me. Shame on you, Harrisonburg.

Beautiful campground, extremely clean sites, no bits of trash. Management and staff are extremely attentive with a goal that everyone has a wonderful time. The bathroom is very clean and shower was great, Super friendly atmosphere, staff is great, Cafe: we heard that the crab cakes and cafe are delicious. Beautiful river views Nice looking pool Nice K-9 club yard small but nice. Bouncing space for children, really a LOT of fun kid stuff, goats, ducks, chickens, playground, ... It looked like an excellent place for a family.