Apr 23, 2024
Our cabin was better appointed than IHG hotels we frequent. Having the cabin deck to bbq and sit by the firepit at night was like home for us. The location is tranquil with easy access to Smoky Mountains National Park. Staff service was excellent. Daily texts about available campground activities was a plus. We'll be back and recommend this KOA to family and friends. Thanks for a relaxing stay.
Apr 15, 2024
Wonderful. Very nice place and super nice staff. Everything is very clean and well kept
Apr 14, 2024
Fantastical!
Apr 13, 2024
We loved it very comfy great views super clean and organized mostly the wonderful staff cant wait to come back thank you so much
Apr 10, 2024
This is my favorite KOA. The recent improvements are excellent. Our campsite and cabin were beautiful and we had such a fun family time together. Thanks!
Apr 10, 2024
It was great staff was super helpful and friendly
Apr 08, 2024
We stayed in cabin 06. This was one of many new cabins at the KOA Gatlinburg East. The cabin was nice. Perfect for what we needed. For future guests we recommend that there should be some low voltage lights along the sidewalks for those late night returns from site seeing. Please notify those that stay in the cabins of the instructions for the cook top. We will definitely be returning to this KOA.
Apr 07, 2024
Great stay, very helpful staff!
Apr 06, 2024
Let me start by saying I’m afraid for others to find out about this hidden gem. We stayed in the deluxe cabins for one night just passing thru. They were amazing. We will definitely bring the camper for a longer stay. The spots looked very spacious and paced. Not over crowded as some places we have stayed. Employees were nice, helpful, and eager to please. best KOA we have ever stayed at
Mar 24, 2024
Mar 23, 2024
Mar 19, 2024
Awesome campground and the cabin was amazing. Very friendly staff! Loved our stay there!
Mar 16, 2024
Great cabin. Clean and comfortable bed. Loved the military discount!
Mar 14, 2024
Mar 11, 2024
The campground is very pretty and we loved having a walking trail right at the campground. My kids loved the game room and the playground will be awesome once it is completed. We stayed in a cabin which was just perfect. I loved that they offer breakfast in the morning and pizza. The staff were always helpful and friendly. Gatlinburg and Pigeon Forge are an easy drive from the campground.
Mar 10, 2024
We stayed in the new cabins and they were so clean and had everything we needed for our overnight stay. Sleeps 8, which is awesome, and had plenty of linens for all of us. We loved the private deck with propane fire pit. So nice, that I’m tempted to buy land and haul in a cabin just like it �. We arrived late, but the cabin was all ready so we just checked in the next morning. Friendly staff
Mar 09, 2024
Very friendly people. Nice and clean cabin and grounds. Close to plenty of attractions.
Mar 06, 2024
The coziest cabin ever! We had the absolute best time at Gatlinburg East / Smoky Mountain KOA. The staff went above and beyond our expectations. The cabin was everything we could’ve dreamed of for our weekend in the Smokies!
Mar 04, 2024
Great deluxe cabin! Excellent and friendly staff.
Mar 03, 2024
Awesome cabins. Clean and cozy.
Feb 28, 2024
Love it there, the people are very nice and the new cabins are very clean and very nice. They have expanded the camping areas and are doing such an amazing job it looks great it already was a awesome place to stay when we came for the first time about 14 months ago wil definitely keep going back.
Feb 27, 2024
Always a great stay. Campground is nice and quiet. Staff are super friendly and right there to help you any way they can with anything you may need. Our go to place to stay when in the smokies!
Feb 25, 2024
Outstanding staff & facilities. The staff are very friendly and make you feel so welcome. They have the best attitude you could ask for. Highly recommend this facility
Feb 20, 2024
We had a lovely stay in the deluxe cabin. It was so close to downtown Gatlinburg and it was fully stocked with everything we could imagine- linens, cups, plates, etc. The KOA was kind enough to leave us fresh baked cookies in our cabin and text us throughout our stay to check in. I love how easy check in and check out are along with the best customer service. We can’t wait to return!
Feb 20, 2024
Stayed over a long weekend in a cabin and it was great. Jenni knows how to make a guest feel welcome. We will return.
Feb 13, 2024
We rented a cabin for 3 nights. We were pleasantly surprised when we were upgraded to a larger one by Jennie. The entire staff we encountered were all very professional and engaging. The bathrooms, laundry room and our cabin were impeccably clean. The KOA location is perfect for area attractions. We will be returning!
Feb 12, 2024
We spent the weekend in one of the awesome new cabins and loved it. The campground is beautiful and everyone we encountered on staff was friendly and helpful! Will definitely be coming back with our camper and will definitely stay again in the cabins.
Feb 02, 2024
Great place!!
Jan 06, 2024
We had an amazing time. Campground is kept up very well and housekeeping does a great job cleaning cabins. Staff was very welcoming and enjoyed talking to guests, even our 7 year old. We definitely plan to come back with family members. They also have a large playground planned to be done this spring.
Dec 24, 2023
We loved the cabin & campground The people were over the top friendly Very clean
Dec 18, 2023
You guys are great. We’ll definitely be back.
Dec 17, 2023
Excellent
Dec 16, 2023
Stayed in a cabin. Very nice and was surprised that there was a coffee maker and a toaster as well as outdoor bbq. Cabin was beautiful ! Needed service after hours and Jeremy was a great help. Thank you!
Dec 07, 2023
Very friendly and clean beautiful campground
Dec 04, 2023
We absolutely love the new cabins that fit 6 people! We enjoyed our stay so much! The cabins were clean and full furnished with everything you would need! We definitely recommend!
Dec 03, 2023
We stayed in one of the new cabins and it had everything we needed and more!
Dec 02, 2023
Very friendly staff. Very clean grounds.
Nov 30, 2023
People are very nice but the cabin rental is lacking some basic things. 1st there is no place to unpack your clothes. Not even a stand to put your suitcase on. had to pile my clothes on the table. Also nowhere to sit down. Had to drag a chair in from outside. Biggest problem is not being able to get into the bed because it's too high. Slept on bunkbed until I got a step stool. All for $ 1000?
Nov 30, 2023
You need a KOA sign on the opposite side of the street, so you can see the sign before you get to entrance.
Nov 28, 2023
Every team member of this resort is HAPPY, FRIENDLY and eager to assist in making your stay enjoyable. Impeccably clean.
Nov 28, 2023
This was the first time we ever stayed here. Although we normally bring our RV this time, we decided to stay in a KOA cabin. The cabin was spotless. We were very impressed with the condition of the cabin. It looked brand new. I have never stayed in a hotel this clean. Also, every employee we came in contact with were very friendly and eager to help.
Nov 27, 2023
We have always rented Jackson Mountains Cabins and visit 3 times a year but we wanted to do something different. This is a Class A act. Clean, friendly and the hospitality was amazingly. We will be back. The staff is out of this world with making you feel welcome and assuring you have everything you need from muffins, wood, breakfast and other goods. Furry friends have alot of trails to walk.
Nov 20, 2023
There were a ton of activities for kids and the staff were very friendly and welcoming.
Nov 14, 2023
cabin was nice good stay but been nice to know ahead of time that there wast a oven or a reg 12 cup coffee maker and only one skillet the heat didt work like it should but it did work the drains in tub and sink didt hold water in but that wouldt stop me from staying again it was a minor issue freindly folks woulda like to see more lights in area by roads and cabins
Nov 14, 2023
It was ok i think the customer service in the office could have been better.
Nov 13, 2023
Best customer service ever.......I can't remember when I've dealt with friendlier folks. Clean nice facilities....informative staff.....10 stars!!!
Nov 11, 2023
Cabins are very nice, just like brand new. The staff is so friendly and the campground itself is very clean. We will definitely be back again. Connie and bill are the best!!!! Thanks for a great stay.
Nov 06, 2023
Beautiful campground. Great landscaping and use of rocks. Even better is the warm, friendly staff that keep it immaculately clean and everything in working order. Very pet friendly. Cannot say enough good about it. STAY HERE!
Nov 05, 2023
We stayed in one of the deluxe cabins. They’re very well kept & met all of our needs. The campgrounds are very well maintained & although we kept ourselves busy with adventures outside of the campground, they had activities & plenty of things available in the campground for those who want to spend time relaxing here. Staff was very helpful and friendly. I wouldn’t hesitate to return & recommen
Oct 30, 2023
We stayed 6 nights and loved every minute. The staff was very friendly and always helpful when you needed them. The cabin was perfect. The staff kept you up to date on happenings on the grounds with texts. I highly recommend this KOA and will return again. It's easy to get to everything, but far enough out of the hustle and bustle . Totally a 10 rating! Thank you for a wonderful week Gatlinburg K
Apr 08, 2024
From the minute we drove up with our little Shasta, we were treated to the best customer service we've experienced while traveling and camping around the country. This KOA leaves nothing to be wanted, from homemade meals, social opportunities, and all the recreational activities the kids could imagine. The facility is spotless and they even upgraded our site with no charge. The location is a quick drive from all the activities of Gatlinburg, but after experiencing all that chaos, I'd rather stay at the campground!
- Cheryl Franco on Google
Apr 05, 2024
Perfect spot for our family vacation. The staff was great. Perfect location for us.
- Gwen h on Google
Mar 29, 2024
Easily one of the best KOAs or even campgrounds we've ever stayed at and we've stayed at a lot. Anybody who did not give this place five stars can pound sand. These guys are great and the campground is incredible.
- bruce fisher on Google