Important Information Update
To our valued guests,
Ensuring your satisfaction with the campground is very important to us and our top priority is the well-being of our guests and employees. As the circumstances surrounding the novel coronavirus (COVID-19) continue to evolve, we feel it’s important to connect directly with you to share information. We continue to closely monitor this situation and are taking guidance from county health professionals and the Centers for Disease Control (CDC).
Management Office
As we work to maintain a healthy campground, we are implementing new social distancing protocols for our management offices, which are open by appointment only.
Please call our office in advance of your arrival or check out. In many instances, you can pay any outstanding balances and obtain your site assignment before your arrival. This way your site will be ready when you arrive and you won’t need to stop in the office and can begin enjoying your stay right way.
We also ask that you call the office to discuss any questions or concerns you may have rather than visiting the office in person. If you have a matter that cannot be addressed by phone, please call the office to schedule an appointment, which will help us limit the number of people in the office at any time.
If you are under the weather, we ask that you please follow the guidance from the Centers for Disease Control and local public health officials and remain at your site, and do not visit the office or common areas of the campground.
Events and Amenities
As part of our effort to help stop the spread of COVID-19, we have made the difficult decision to temporarily close our indoor amenities, playgrounds, swimming pools and spas/hot tubs. Some locations may have additional closures.
We apologize for this inconvenience and ask that you understand these decisions were made in the interest of the greater community and out of concern for the health of all.
We ask that when utilizing other outdoor amenities that remain open, you please follow social distancing protocols, including gathering in groups of 10 or less and staying at least 6 feet away from anyone who is coughing or sneezing.
Cleanliness
Cleanliness is always a top priority and the campground’s common areas are cleaned daily as part of our normal course of business. Over the past few weeks, we have increased the frequency and extent of those cleanings. Our team members have also received additional training and information regarding cleaning procedures and safety.
Lastly, we encourage you to stay up to date with the latest information by referring to the CDC and local health department for the latest information.
Thank you for your patience and understanding as we all work together to keep our campground healthy.
Sincerely,
Pine Island KOA

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