General Campground Information

Campground Season

We open on May 15th and close on September 15th. You can make reservations all year long online on koa.com or by calling our reservations phone number or sending an email request.

Our Mission Statement

Fairbanks / Chena River KOA's mission is to create a safe, relaxing, and fun retreat from everyday life while exploring the Interior of Alaska. Our friendly, capable staff does their best to keep the park clean and quiet to accomplish this mission and make your stay wonderful. We live to make our guests happy and have a great Alaskan Experience!

Check-In and Check-Out Times

RVs & Tents:  Check-in 1:00 pm; Check-out 11:00 am

Late Arrivals

GUESTS WITH RESERVATIONS:
If you have a reservation and arrive after closing, you will find your Guest Service Guide with your name and site number clipped on the right side of our night registration area next to the campground office & store. The guide will provide you with directions to your campsite and a map of our campground that shows you where all of the guest services areas are as well as bathroom access codes and WiFi login information. Please be considerate among other campers when arriving late.
The next morning, please stop by our campground office to complete registration.

GUESTS WITHOUT RESERVATIONS:
If you do not have a reservation, you can use our self-check-in on the left side of the night registration area, next to the campground office door. Please follow instructions and make sure not to proceed into the campground until you have completed all steps, including selecting one of the available sites and dropping the completed registration envelope into the red drop box.
Please be considerate among other campers when arriving late. The next morning, please stop by our campground office to complete registration.

Quiet Hours

Our quiet hours are from 10 PM to 7 AM. Unless there is a power outage, no generators are allowed during quiet hours. Please understand that we can't control air traffic in the area, and occasionally there might be a couple of Army helicopters approaching the close-by Army base.

Office Hours

At our KOA, the store and office hours change from season to season. Please verify the current hours posted at store/office doors:
  • Main season from mid-June through early August: 8 am to 9 pm
  • Spring Season from mid-May through mid-June: 9 am to 7 pm
  • Fall Season from early August through mid-September: 9 am to 7 pm

Please note that rolls of quarters for our 24/7 laundry are only available for purchase during office hours.
If you need immediate assistance in urgent matters, there will be an after-hours contact phone printed in your guest guide, which you will receive at check-in.

Cancellation Policy

WHAT IS KOA'S NATIONAL CANCELLATION GUIDELINE?
By entering this selected KOA campground, you voluntarily assume all risks of exposure to the COVID-19 virus. If you need to cancel your reservation, you must call our campground before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Not calling to cancel/no show will result in forfeiture of the entire deposit.
RV & Tent Sites: 48 hours cancellation notice is required. Notify us by 6 p.m. two days before your scheduled arrival.
Cancellations made after deadlines will result in forfeiture of all deposits.
Reservations made after these deadlines require nonrefundable deposits.

Pets in the Park

At Fairbanks / Chena River KOA, we love our guests traveling with pets. Our K9 park is located on the North side of the park, right by the Chena River and provides a 2,400 s.f. fenced-in area for your pet to run around. We have a few pet rules in place for the general comfort and safety of all our guests:
  • Pets must be kept contained or on a leash at all times. This also applies while sitting on your patio/porch outside the RV.
  • It is allowed to put up a small, temporary pet fence at your site, but an adult must always be present - pets can not be left unattended outside the RV.
  • When in the K9 park, please be with your pet the entire time and follow the posted K9 park rules.
  • Pets must be kept quiet. We love having a quiet, peaceful atmosphere here at Fairbanks/Chena River KOA for our guests. If you are planning on leaving your dog in your RV all day, they must stay quiet. If they can't stay quiet, we will ask you to take your dog with you on your adventures or to a puppy daycare in town.
  • Pet waste must be picked up. We ask that you immediately pick up after your pet. We have several dog stations around our campground, so there should be one conveniently close to your location.

Screen Tents/Patios

It is allowable to put up screen enclosures with no flooring on your site for up to 7 days in the same spot. If you stay longer, please move the enclosure.

Fires

Since the Interior of Alaska is usually under Fire Ban during the summer months, we do not provide and cannot allow wood-burning fire pits at our campground. You are welcome to bring your own propane fire pit or use one of the complimentary fire pits on the pavilion porch by the Chena River.

Wi-Fi

Our internet is free of charge. You will be given login information during registration. While we do our best to constantly upgrade and improve the internet service, please be aware that the speed and signal strength is limited - depending on how busy our campground is. While you may be able to stream online and watch movies most of the time through our Wi-Fi, please understand that there is no guarantee. If the park is more than half full, online streaming may not work or only at certain times during the day. No refund or discounts can be granted in case of slow or unavailable internet.

TV STATIONS / CABLE

You can receive about 16 regular channels via antenna (NBC, CBS, ABC, FOX, PBS, etc.). The channels will be listed in our guest guide, which you will receive at check-in. However, we do not have cable because it is unavailable at our location.
Satellite TV may be available if you have a pop-up dish. The Dome satellites are unable to connect at our location.

Mail Delivery

If you have mail sent on your behalf to our campground, please include your full name on the address label. The best carriers are FedEx and UPS. USPS may not deliver your package and leave a pink slip, with which you will have to pick up your package at the local post office. Further, by having mail or packages sent to our campground office on your behalf, you assume all risk for lost mail/packages. If a package arrives after you depart from our campground, it will be your responsibility to make arrangements for forwarding.

Tent Policy

Tents are permitted in designated tent sites only. A small 2 - 3 person tent is allowed at an extra fee on our Deluxe RV Sites. Otherwise, tents are not allowed on RV sites.
Tent sites can be booked for a maximum of 5 nights.
For open floor screen enclosures, please see the corresponding section.

Grass Protection

Grass has it pretty rough in our climate and we do as much as possible to keep it in decent condition. Please follow some of the following rules/restrictions:
  • No tents on any site, except designated tent sites, and small 2 - 3 person tent at additional fee on Deluxe RV sites
  • Open floor screen enclosure is ok for up to 7 days on same spot. If staying longer, please move enclosure to a new position
  • No carpets/rugs on any grass
  • If you are staying more than 7 days, we will have to mow your site and will reach out to schedule, so you can have personal items moved aside

RV & Car Wash and Repairs

Repairs
No repairs or maintenance may be performed on any of your vehicles and trailers on any RV site other than by hired local repair mechanics (welding, RV repair, mobile glass repair, etc.). If you have urgent maintenance or repair work you need to perform on your vehicle, please inquire at our campground office about an area on our property.

Washing
Same as with repairs, no washing of any vehicles is allowed on any RV site. On the West side of the campground office, we offer a free RV/Car wash area with a couple of hoses/sprayers to use. Please bring your own buckets, sponges, cleaning detergent, etc.

Propane and Snack Items

Propane, food, and snack items, as well as beer and wine, can be purchased at the "Riverview Quick Stop" convenience store adjacent to our property - West of our campground office/gift shop. Please understand Riverview Quick Stop is an independently owned business, not affiliated with our campground.

Meet Your Hosts

Daniela & Markus Heimgartner

The Interior of Alaska is a "Must-Do / Must-See" adventure while visiting the Last Frontier. Words don't describe - it is truly a different world.

We have been RV campers for many years and visited many places. After having moved from Switzerland and settled in the USA with our two daughters, we owned and operated a motel in Moab, Utah. A few years later we decided to set foot in the campground business and took over our first campground - a KOA in North Eastern Utah. A few years later we were ready for a new adventure - never had we thought that it would be in Alaska. One day my wife came across a not very prominent sales listing and asked me, "how about an RV park in North Pole, Alaska?". I said "no way" that is way up there - even though we always wanted to go and experience Alaska someday. It seemed like that "someday" was "today"... We still gave it some thoughts and the more we started to look at this opportunity, the more we got hooked and just had to make it happen. While we face some different challenges in the Last Frontier, we are proud to own such a great piece of Alaskan property at a beautiful location, making it a great camping experience for our guests.