Augusta / Gardiner KOA

Open May 1 - October 10

Reserve: 800-562-1496

Info: 207-582-5086

Email

30 Mallard Drive

Richmond, ME 04357

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Camper Rating 4.5 out of 5

Based on 855 Reviews

Campground Reviews

Sep 06, 2016
Very clean bathrooms, nice sites, very nice and helpful staff. Had a fantastic time, will definitely be going back. again soon.

CAMPGROUND RESPONSE / COMMENTS:

Joyce thank you for choosing to stay with us over the Holiday and thank you for the kind words. We really enjoyed you guys. It just proves that our activities are not just for kids!! Well maybe for 3 adults that are still kids at heart!!! Looking forward to having you guys back again!
Sep 06, 2016
We had another fabulous stay! We appreciate the friendly environment and all of the fun activities that are planned for a holiday weekend. The fireworks were the BEST! We will be back! :)

CAMPGROUND RESPONSE / COMMENTS:

Thanks Leslie, we enjoy having you guys with us at least once every year, wish we could see you all more often. We do truly appreciate the kind words and your business!!
Sep 05, 2016
Extremely friendly staff. Clean restrooms, great activities
Sep 04, 2016
Great crew, very helpful and friendly!
Sep 04, 2016
Friendly staff, helpful, clean campsites and restrooms.

CAMPGROUND RESPONSE / COMMENTS:

Sharon, thanks for noticing all that we do to try to provide a safe & comfortable camping experience for all of our campers. Campers like you who if are only even here for one night make a difference in our business, and we do appreciate it when you respect what we are doing to make it possible.
Sep 02, 2016
Quiet, convenient, very well maintained, though one shower was out of order the bath/shower room wasn't busy so it wasn't a problem for me. Bath/shower rooms are my most important criteria and this campground gets all 5 stars.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for choosing to stay with us and for the nice comments. As you can probably figure with the amount of use and abuse our bathrooms take we tray to keep on top of things to keep them as nice as possible for our campers. Thanks again!
Sep 01, 2016
Although the campground was very clean, and they did try to have activities for all; I do have to say that the uncomfortable feeling you got over the "rules" was a big turn-off for us. I feel that as adults, an opening run down would have been ok, but that seemed to be too much of the focus anytime you went into the office. So much so that what YOU were saying was not even heard

CAMPGROUND RESPONSE / COMMENTS:

We understand it can be difficult traveling in a large group which is why we included an extra site for free. Quiet time is 10 p.m. for all campers. We want you to play hard all day and sleep well at night. Thanks for staying with us.
Aug 30, 2016
Amazing staff of friendly people everything was clean and well kept and the group activities and things to do are amazing Thank you all
Aug 29, 2016
Had a great time. .Dave was great with keeping us informed of all the activities going on. Had a lot of laughs.
Aug 28, 2016
We enjoyed our stay. The owner was very friendly and helpful. She not only explained how to play shuffleboard she actually came out and showed us how to play.

CAMPGROUND RESPONSE / COMMENTS:

You folks were a pleasure to have with us. Thank you for choosing to stay with us we hope that you will come back to visit with us again!
Aug 24, 2016
This KOA IS great fun so much for everyone to do but most importantly they cater yo what the kids like. Owners and staff are great.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us! We seem to have more campers who are older who travel just as the two people and aren't very interested in activities but when we do have active families we try to give everyone a little something to do. We love smiling faces!! Happy Memories are PRICELESS !!!
Aug 22, 2016
Aug 22, 2016
Aug 22, 2016
Lovely host, sites very nice large and level. Quiet location with pool but with free passes to lovely community lake to swim!
Aug 22, 2016
Wonderful "gem" so close to home. Super glad we stayed.

CAMPGROUND RESPONSE / COMMENTS:

Don't be such strangers, we're looking forward to having you back with us!
Aug 20, 2016
After a hard day's driving its nice to be greeted warmly instead of briskly. Take a minute to greet your guests..

CAMPGROUND RESPONSE / COMMENTS:

We do take extra steps to welcome our guests that have made a prior reservation with us and show up at / after check in time. As a walk-in off the road showing up before check in time that makes it more difficult because we are using the time between check out-check in to properly prep for guests.
Aug 20, 2016
Very nice campground. Only complaint would be they are a little too strict on their visitor policy especially when senior citizens are the visitors.

CAMPGROUND RESPONSE / COMMENTS:

So glad that you to stayed with us. We do have visitor policies and fees that have to be the same for everyone. And we do not hide the fact that we have them. Most Campgrounds Do.
Aug 19, 2016
This is my first complaint about a KOA. The Campground is nice, but Management is rude and policy driven. Recommend the owners and staff take some customer care training.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. We advise at check in that there is a fee for visitors. And that we are strict about speeding in our park. I am sorry that made your visit unpleasant. safe travels.
Aug 19, 2016
Great to work with had RV problem and recommend someone that was great we had to stay extra days. Mountain Road RV is great also if needed

CAMPGROUND RESPONSE / COMMENTS:

We know what it is like to have the unenforceable happen to your RV while traveling,and always try to treat our campers how we would like to be treated when we stay at a campground.We ourselves appreciate comfort & safety measures & believe that all campers should have etiquette & follow the rules.
Aug 18, 2016
The cleanest campground bathroom ever!! The grounds also nice and Henry our escort made us feel welcome and right at home!
Aug 16, 2016
Loved your campground. It is one of the nicer ones we've stayed. Love all the trees.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for choosing us and for the kind words! We like the trees ourselves as well, just wish we knew how to have them change in color and just stay on the trees rater then falling off!
Aug 16, 2016
We were traveling with frinds and the lady in the office when we booked took time to get us as close together as possible, we were very pleased with the entire staff and found this KOA main tainted beautifully.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for appreciating what we do for our campers and even more so for planning your trip ahead of time so we could do our best to make everyone you were traveling with as comfortable as possible. Hope to see you guys back with us again next year!
Aug 16, 2016
Unlevel sites on the side of a hill and $10 charge to checkin at noon,not at 2

CAMPGROUND RESPONSE / COMMENTS:

Lucky the site was even available at 12, since our check out time is at 12. A lot of our campers wait until the last minute to check out because they just don't want to leave us! Our staffing schedule is made ahead of time to accommodate what our cleaning / prepping procedures are.
Aug 15, 2016
The staff were all very hospitable and the park was very well maintained. I liked it so much I extended my sTay and they gave me a special discount for doing so! I'll definitely be going back.

CAMPGROUND RESPONSE / COMMENTS:

We do choose to treat our guests to special discounts ( such as our stay longer & book before returning this season ) when they come to our park having read our policies, follow our park guidelines, visitor policies while here and appreciate what we do to to make their camping experience memorable.
Aug 13, 2016
The tent site was one of the best that I have ever had and the amenities this KOA offers it's guests are fantastic. The owners and staff are all very accommodating.
Aug 13, 2016
Our entire family had a terrific time at the Augusta - Gardiner KOA. Dave so great with the kids during the planned activities. Ours are hard to keep entertained and he tuckered them out. It gave us a chance to have a few adult moments.
Aug 13, 2016
We enjoy your stay, very clean campground. Very friendly staff .
Aug 13, 2016
Great place will plan to stay again while traveling
Aug 13, 2016
Such a nice place we chose to extend our stay!
Aug 13, 2016
Everything was ok - except the $5 (per hour) fee for arriving early - never had that before.

CAMPGROUND RESPONSE / COMMENTS:

We've had early/late check in fees for 3 years, it is on the home page of our website, all who call us to book are asked if they will be arriving between check in time 2 pm and the closing time of the office on their date of arrival, if they are not we remind them of the per hr late/early fees.
Aug 13, 2016
We live locally and just needed to get away for the weekend. So glad we had chosen this KOA. We really appreciated how much effort they put into their campers comfort & safety.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for noticing what we do! With so many campgrounds here in Maine we are always very happy to have local people come give us a try, we know that many will return once they have found us, in fact might not even want to leave!
Aug 13, 2016
We had a water & electric site for just one night at this KOA, it was a great find. The entire staff as well as the owners provided us with wonderful hospitality.

CAMPGROUND RESPONSE / COMMENTS:

Although you were just traveling though and we were a stop on your journey. We appreciate that you chose to stay with us and that you were terrific campers!
Aug 13, 2016
This KOA is located in such a great location for travelers, having our name on the board when we pulled in was such a nice touch.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us!
Aug 12, 2016
staff was extremely rude. only KOA that ever charged me for checking in early. Anywhere else is better

CAMPGROUND RESPONSE / COMMENTS:

Sorry you were unhappy with our early check in policy. We use the time between check out and in to clean sites, make repairs etc. We staff to take care of those needs. We are happy to try and accommodate early arrivals when possible.
Aug 12, 2016
Very nice. One nite stay.
Aug 10, 2016
We had to come in late and a late charge for a guy driving a golf cart 10 ft to show us our site and parking it in he way while we tried to hook up is CRAZY!

CAMPGROUND RESPONSE / COMMENTS:

We have staff available after hours to guide folks to their site and make sure they have everything they need. We also want to make sure that our existing guests are not disturbed by folks trying to find their site and set up after hours. We understand there are sometimes unavoidable delays.
Aug 10, 2016
Aug 09, 2016
The staff and site were superb. The staff was very friendly and helpful.
Aug 08, 2016
For us this KOA is a very convenient location. The owner (Henry) was extremely nice and helpful. The wife could use a lesson in customer service and friendliness.
Aug 08, 2016
Very clean
Aug 08, 2016
Great staff very friendly and helped us when we needed help putting up our tent. Great place to stay and quiet.
Aug 08, 2016
loved the walking trails and the dog park, super friendly at check in, and the welcome bag and our names on the board outside made us feel very welcomed :)
Aug 08, 2016
Amazone..Great
Aug 08, 2016
Mostly spent 2 nights there as we had things to do during the day. Nice level site and a great place to walk our dogs. Managers courteous.
Aug 08, 2016
Great staff, beautiful park. I would suggest a trash bin at the exit. Would save a long walk to the office before departure.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us! We do pick up trash left at the end of your site each morning and I apologize if we didn't advise you of that.
Aug 07, 2016
very nice place & well kept ~~owner & staff very friendly & helpfull
Aug 07, 2016
Great people.
Aug 06, 2016
Excellent 1 month stay! Site 33. All staff, including owners very helpful and courteous! Many trees. NO cable, unable to use satellite. Pad was level where motorhome parked, however,the patio area was on a significant slope. Otherwise, very pleased with our stay!

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for being with us.
Aug 03, 2016
Quiet and comphy thanks everyone!👍
Aug 03, 2016
sites are very small,

CAMPGROUND RESPONSE / COMMENTS:

This site is 66' long, 25' wide stone & gravel and a 15' green space beyond that. I wish I could add a photo as this is not a small site. We're always willing to move folks to a site they like better if available. Booking early and requesting what you like is always helpful! Thanks
 

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