Help: Frequently Asked Questions

What is KOA’s National Cancellation Policy?

If you need to cancel your reservation, you must call the campground before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable. Not calling to cancel/no show will result in forfeiture of the entire deposit.

RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.

Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.

Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.

Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.

Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.

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