Augusta / Gardiner KOA

30 Mallard Drive

Richmond, ME 04357

Reserve: 800-562-1496

Info: 207-582-5086

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Camper Rating
4.5 out of 5
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RV Reviews

Aug 28, 2015
The campground was quiet and clean. The staff always had something for the campers to do and were the friendliest people! We thoroughly enjoyed our stay and will definitely be back if we're ever back in Maine!
Aug 25, 2015
Aug 25, 2015
and the Sunday was very very good ... ha,ha,ha and all the employees and¸THE DIRECTION WERE VERY LOVELY,PROBALY TO NEXT YEAR,the 3 quebec friends

CAMPGROUND RESPONSE / COMMENTS:

We always look forward to seeing you guys, you are so much fun, and very sweet people!
Aug 24, 2015
Very well maintained. Level sites. Very friendly staff. Well stocked store. Nice attention to detail.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for from our entire staff for noticing. And Thank You, for being one of our valued campers !
Aug 24, 2015
Very friendly and courteous. Would definitely stay there again.
Aug 23, 2015
I booked late in the evening (for the same night). Mike the owner answered the phone and helped me. He gave me a site and because I was arriving after 10 pm he allowed me to pay in the morning. All the staff were very pleasant. Would definitely return.
Aug 21, 2015
Perfect overnight on my way north to Canada! Efficient, clean, very helpful, and met all our needs! I was hoping this would be lakeside with a view!
Aug 20, 2015
Had a great stay. The grounds and restrooms were clean. Loved the pool.Loved the presence of the escort. He was available all day for any questions or concerns I had. The only reason I scored the campground one notch below perfect is the fact that there is no direct access to the pond.
Aug 20, 2015
Aug 19, 2015
Aug 18, 2015
Clean clean clean. Very impressed with the cleanliness of the place. Found our spot a little on the small side. Other than that would stay there again.
Aug 18, 2015
THanks for another great KOA stay. The owners and staff are the tops. The rules at this KOA are really no different then others we appreciate that they enforce them for our safety.
Aug 18, 2015
We had a good time, very friendly staff.
Aug 18, 2015
Enjoyed both stays. Wife was impressed as this was her first stay at a KOA.

CAMPGROUND RESPONSE / COMMENTS:

We hope you'll make future plans to be with us again!
Aug 17, 2015
We really like this KOA. Were just staying for one night but will plan on staying longer for our next visit, everyone was so hospitable.
Aug 17, 2015
One of the nicest campgrounds I've ever stayed at. Only drawback was the distance from I 90 but there it was well worth the trip.

CAMPGROUND RESPONSE / COMMENTS:

Our entire staff thanks you for your kind words. The TEAM here takes pride in the fact that we try to offer every camper the best camping experience possible.
Aug 17, 2015
This was our first experience at a KOA campground. The owners seemed very pleasant and the facility was clean. However the staff that worked in various areas of the campground were very rude with several people in our party (adults and children). I will not recommend this campground to any of my friends or family and will not be going back anytime soon. We were very disappointed!

CAMPGROUND RESPONSE / COMMENTS:

As the owner this is the first hearing that there could have been an issue to constitute this. If there is an issue that our staff need to be coached on how to better deal with an issue it is always best to know at the time of occurrence rather then finding out via a survey after you have left.
Aug 16, 2015
Patti and Henry are the most friendly, helpful, kind and gracious people!!! Their staff is, of course, aclones of Patti and Henry! We enjoyed our stay at their awesome facility more than I can say. We had the best site (not going to say which one either). At least perfect for us! Wonderful, wonderful good time. Such a good time we had. Indeed, working on a plan to return nex year. God willi

CAMPGROUND RESPONSE / COMMENTS:

All of our staff and even some of our campers are missing the two of you. We hope to get to stop in to visit but if we don't we can't wait to have you back with us!
Aug 14, 2015
Aug 14, 2015
Camping at Augusta/Gardiner was a very pleasant experience due to the office staff who were genuinely helpful in checking in as well as the friendly family atmosphere in the camp. The only problem at this camp was having the campers head lights blearing in our tent when they were driving out at night. Thank You!
Aug 13, 2015
The staff was not friendly. They would stop you and tell you to go 5 miles an hour when you were going 5 miles or less. One time they told our visitor that we were not there when in fact we were. Our site was not good it slopped and was hard to walk on. we had reserved a 50 amp site and put in a 30 amp site which caused loss of power in our unit several times.

CAMPGROUND RESPONSE / COMMENTS:

The camper next door reported that heard these folks tell someone that they booked a 30 amp site because they didn't want to pay for a 50 amp because they were 14 days with us. Guess what we don't charge extra for a 50 amp site.
Aug 11, 2015
Pleasant
Aug 11, 2015
We were greeted to somebody telling us we drove in to fast .. You could not drive fast the road was disgusting ..we set up and settled in to very nice surroundings only to have the neighbours talking so everyone could hear how her husband was in prison And she was an amazing mother all of a sudden someone sreemed at someone your driving to fast ..I soon understood why the park was so empty ..

CAMPGROUND RESPONSE / COMMENTS:

The entry road speed limit is posted as 10 mph and inside the park is only 5 mph and unfortunately some people need to be reminded before they get removed from the park without a refund. We prefer to give folks a chance to abide by the rules for everyone's safety & comfort.
Aug 10, 2015
Staff were very friendly. Facilities were very clean. Very pleasant atmosphere.
Aug 10, 2015
our stay was great the only thing about this campground is most full hookup sites are on a grade so it can make it hard to manoever the trailer into. The staff are super friendly and very accommodating
Aug 07, 2015
It was clean and quiet,but a little attractions.
Aug 06, 2015
Beautiful campground but the female owner is rude, condescending and extremely arrogant... check-in experience was a nightmare.

CAMPGROUND RESPONSE / COMMENTS:

These folks arrived 2 hours early and were not happy that they were charged an early check in fee. They expressed their displeasure with profanity. We wish them the best in their future travels.
Aug 06, 2015
stay was good, staff friendly and helpful, the only thing was in your list of rules it said no tying closelines etc to trees, i noticed everyone around me had their tarps tied to trees, was just wondering what i missed, really could of used my tarp tied up as we had a horrible rain storm monday nite

CAMPGROUND RESPONSE / COMMENTS:

Sorry for any misunderstanding. We do allow tarps to be hung for rain/shade protection.
Aug 05, 2015
Next visit to Maine we are going to use this KOA as our homebase. From our check in to check out the experience was awesome, it was very clean, and we just felt like we belonged there. Thanks for the wonderful experience!

CAMPGROUND RESPONSE / COMMENTS:

THANK YOU for being great campers! We do try to treat all of our campers just like family. While everyone is with us we try to make their visit as safe & comfortable as possible, hence all of our park policies. Getting ready to set our rates and open our calendar for next season, keep eyes peeled
Aug 04, 2015
Aug 03, 2015
Very accommodating. We enjoyed our stay.
Aug 03, 2015
Aug 02, 2015
We only stayed one night as we were traveling, however, the campground is in a great location, the staff were awesome (very welcoming!), and the grounds well cared for. I wish we could have stayed longer.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your kind words!
Aug 01, 2015
Beautiful place, Patti & Henry really give it their all and so do the staff. People really need to learn to appreciate places like this
Aug 01, 2015
Enjoyed actually meeting a KOA owner.

CAMPGROUND RESPONSE / COMMENTS:

We enjoyed meeting you as well! Can't believe you had traveled here from California never having met another KOA Owner. We love spending time at our park and with our guests, other owner's don't know what they are missing out on.
Jul 31, 2015
This park is a great place to use to explore Maine. So glad we found it. Super people!
Jul 31, 2015
We pulled in at 12:05 pm and were rudely greeted " Are you prepared to pay $10.00 for early arrival " ... No hello, no greeting. I must say we have never been charged for arriving after 12 noon at any campground. A couple days later after we drove in with our car a park employee reluctantly came over and said we were going to fast with our car even though their golf carts go much faster.

CAMPGROUND RESPONSE / COMMENTS:

They were asked if they were checking in and then got their name. Then asked if they wanted to pay the early check-in fee since check in isn't until 2 pm, it was their choice. Our policy on early & late arrivals is posted our landing page of website,and on the confirmation e-mail.
Jul 30, 2015
I did like a email reminder for my reservation. Upon arrival the girl at the desk let me wait for 15 minutes while she had a personal phone conversation about withdrawing money from her retirement account, 401, due to her losing "her job" recently. I expected cable TV at a KOA, level side.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your business, very sorry for the issue at check. Our customers should always get our prompt attention.
Jul 27, 2015
Entrance road in need of repair and sights tight for big rigs.
Jul 27, 2015
We had a great time even when it rained, everyone there is very friendly and helpful
Jul 26, 2015
Can't believe how well organized this place is, they are on top of everything and are always looking out for everyone's safety which is appreciated when you are traveling with children.
Jul 24, 2015
Friendly staff /owner very clean, nice big rig in/out.great home base for day trips to coast.
Jul 24, 2015
Can't wait to come back to this KOA, the Owner's are great and the staff are extremely helpful. Awesome family park!

CAMPGROUND RESPONSE / COMMENTS:

Thanks, we'd love to have you back anytime!
Jul 23, 2015
Very hilly campground, either walking up or down hill to go anywhere. Fenced dog park is under trees and muddy. We will not choose this park again.

CAMPGROUND RESPONSE / COMMENTS:

We state clearly state on our website for people who don't like Campground that are on hillsides that our park is on a hillside. Dog park is shaded with trees to be more comfortable for the dogs so they too can enjoy being outside.
Jul 22, 2015
I found the owners and staff most helpful and everything was well kept and working properly. Love these folks!!!
Jul 21, 2015
had problems with trailer but workers were right there to help with every problem.extremely thankful for the great help on a very hot day.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us!
Jul 21, 2015
Very nice area, people are friendly. Some of the sewer hookups are not conveniently placed, you will need a very long hose. Other than that, a very nice place to stay.

CAMPGROUND RESPONSE / COMMENTS:

Isn't it amazing the forethought that the developers of this park had over 40 years ago to put in these amazing pull through sites, but back then all the waste water hook-ups were in the back end of the Campers. We'll have to plan on adding an additional sewer hook up at each site in the future.
Jul 21, 2015
We love the peace and quiet of this campground at night, and the hospitality from the owners and staff during the day. You don't find places like this every where.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for those kind words
Jul 20, 2015
More space and privacy between the campsites. The pathway between the campsite islands should be better lit (most lights were not working). Pathway should be more level.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your suggestions, our sites are actually further apart then many parks, we are working on replacing the batteries in those solar walkway lights now that we know some are not lighting at night, as well we are working on getting the convenience walkway more defined & level.
Jul 19, 2015
Very nice quite facility. Access roads within the facility could use a little gravel.
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