Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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Camper Rating
4 out of 5
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RV Reviews

Jul 23, 2013
Jul 23, 2013
We had a great time at this KOA, although it was very hot the AC worked great. Our only comment would be to improve the condition of the bathrooms and the number of shower stalls in bathrooms in the lower and middle area. Bathrooms are a very important thing for campers and proper upkeep and cleanliness should be a top priority. We would come back again.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your feedback, The lower bathroom you mention is slated for rebuild this fall. That is our smallest bathroom as it is located in the front of the park with all the full hookup sites. Two alternate bathrooms are available and have been fully renovated. Thanks John & Sally
Jul 22, 2013
Jul 22, 2013
Great time and I planning to visit one more time before the summer end. Thank you

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. I am glad your family had a great time and we cant wait to see you again. John & Sally
Jul 22, 2013
Loved it! Was glad to have site 128 which was big and shaded and off the main roads of the campground. Had a great time at the pool and arcade playing air hockey too!

CAMPGROUND RESPONSE / COMMENTS:

Yes, Site 128 is amazing and we are renting it out a lot. Thanks for staying with us and we hope to see you again soon. John & Sally
Jul 22, 2013
Great staff. They tend to be family like and make u feel welcomed. Many seasonal's with nice creative yards. Only negative is that many of us were yelled at for speeding (felt like we were going maybe 10 mi per hour). Speed limit is 5. I agree with letting people know but in a nicer way. Communication is key to customer service. Otherwise I would go back.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for taking your time to fill out our survey. The speed limit needs to be strictly enforced especially where you were located as the playgrounds and pools are right there. Many parents get upset and can yell when a car goes fast in that area. We explained this to you at the park
Jul 18, 2013
This was a very well maintained facility and the staff were out of this world friendly and helpful. Will for sure stay at another KOA and also this campsite...Thanks.
Jul 17, 2013
This campground is located in beautiful area, but the campground itself is not that nice. The washrooms were not good at all (especially the showers), also all other places we have stayed had an area to wash dishes, this one did not have one. We choose this KOA based on location (close to Six Flags), but we will most likely not be back
Jul 17, 2013
Jul 17, 2013
The staff is great. From the greeters to helping you to the site. The activities. Everyone was great. We are going back again this weekend. Clean. Comfortable. Staff makes u feel like family. Incredible.
Jul 16, 2013
Great campsite. Enjoyed staying with you.
Jul 16, 2013
The staff is wonderful. They really make you feel very comfortable. The campgrounds was always clean and there were lots of things for the children to do. Plan of coming back again this year. Wonderful stay.

CAMPGROUND RESPONSE / COMMENTS:

Thanks guys its great watching your kids grow each year. We really enjoy the 10 days you spend with us each year. See you soon John & Sally
Jul 16, 2013
Jul 15, 2013
We only stayed one night. The facility was great and our site perfect for an overnight stay. The host family were tremendous!

CAMPGROUND RESPONSE / COMMENTS:

Thank you very much for your kind words. Its nice to hear positive things about how we are doing. Have a great summer. John & Sally
Jul 15, 2013
One of the nicest, friendliest, cleanest and well kept parks. Koa needs to visit their parks,because there are some terrible ones we have stayed in. This one was a breathe of fresh air ! !

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the great words. We needed them. It is funny you stayed on site 1 the two nights before the man who complained about the same site. You didn't mention lawnmowers or cleaning equipment. Have a great summer and we hope to see you again if your ever in the area. John & Sally
Jul 15, 2013
it was okay. our site had a great view of the lawnmowers and cleaning equipment--not exactly a dream site.

CAMPGROUND RESPONSE / COMMENTS:

Not sure what you mean about lawnmowers or cleaning equipment. You showed up without a reservation on a Sat morning at 11am with a 40ft motor home. You wanted a 50 amp pull through site. We moved things around and got you a 50A back in site (site 1).
Jul 15, 2013
Jul 15, 2013
The weekend was very muggy, which the campground can't help but there is NO shade at all at the pool, which makes it hard when your kids want to spend a lot of time there. Also, the candy dash seemed somewhat ill prepared.The bathrooms were on the small side. But the staff was very friendly and the campground was clean.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the kind words. You will be happy to know we installed a 10x20 canopy in the pool area, unfortunately after you left. Have a great summer, John & Sally
Jul 15, 2013
I stayed at this KOA last year. There were some very nice small improvements. I liked the pig roast and live band. This KOA is going to be one of my main stays. Thanks for all you do!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. The band was awesome and the food was great. See you next year. John & Sally
Jul 11, 2013
Jul 11, 2013
Jul 11, 2013
We had a great time at Northampton, MA. You have an awesome crew who helped us get settled on our first camping trip in a while (Kudos to Jerry and the golf cart support team). We were impressed with clean showers and bathrooms. The range of activities (pool, firetruck rides, tiedying, movies) exceeded our expectations.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your nice words. This camper camped right next to the one on the same days as the very unhappy camper who trashed everything about us. We strive to provide a clean, fun environment for all our campers. Hope to see you again soon
Jul 11, 2013
We were there just one night. Very friendly staff. Nice sites. Liked the different things available. We will definitely be back

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind words they are always nice to hear. I am glad you and you family had a good time and we cant wait to see you again soon. John & Sally
Jul 11, 2013
KOA allows their name on this campground? It's more of a trailer park. Amenities? 1 commode, 1 shower, 1 sink in the 'bath house'. The laundry has 1 washer/2 dryers. Ridiculous. The fishing pond is swampy area. The pool was overrun with residential kids and no room for travelers trying to relax and unwind. Children drove overcrowded golf carts - illegal, we suspect. Never again.

CAMPGROUND RESPONSE / COMMENTS:

This review is so personal and negative I sent a personal email to this camper to find out more. Not sure what we did wrong. I will update after hearing from him. Update. No Response from camper likely unhappy neighbor etc
Jul 10, 2013
Jul 10, 2013
Jul 10, 2013
I have stayed at this KOA before but this year was very different. The first night there was not hot water for a shower in the public showers. The next morning there was no water pressure in the campsite. And the worst part was the pool! The bottom was slippery with slime and there were several hairballs floating in the pool. My kids even found a dead frog in the filter. Absolutely gross.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the cold water in the showers we corrected that as soon as we were notified. As far as the rest of the review you are not being completely truthful. We did have to ask your kids a few times not to dive in the pool and "someones" children turned on several faucets in your area.
Jul 09, 2013
Jul 09, 2013
I went for the 4th of July and was with a large group and had a blast. The place was clean and very relaxing..

CAMPGROUND RESPONSE / COMMENTS:

We really enjoy groups like yours. You have lots of fun but everyone respects the rules and their neighbors. We cant wait to see you again. John & Sally
Jul 09, 2013
We loved the pool and the pond. Our campsite was not ideal. It sloped and there was a sewage smell when we arrived. It was also noisy and there did not seem to be much enforcement of the 11 p.m. quiet hour.

CAMPGROUND RESPONSE / COMMENTS:

We are sorry for your poor experience we strive to provide a great time for all. I wish you had said something to the staff member who escorted you to the site we would have gladly moved you to another site. Our security team was out past 2 am each night without any reports of noise after 11 pm
Jul 09, 2013
Jul 09, 2013
We had a great time. The KOA members tried very hard to make things fun for the kids. The pool and play ground were wonderful. Only thing was there were not enough showers.But we would come again.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comments, We have a total of 3 restroom buildings with showers & laundries located throughout the park. Have a great summer. John & Sally
Jul 09, 2013
Great family campground. Children well behaved. Lots of activities. Our fhu pt was just enough space and well maintained. Employees friendly and take great pride in the campground. A wider vrassy area around the pool for space for chairs and towels would be nice. Can't wait to visit again! Brigitte

CAMPGROUND RESPONSE / COMMENTS:

Thanks, we really enjoyed having you and your family stay with us over the holiday. Have a great summer. John & Sally
Jul 09, 2013
Staff was VERY helpful. Had camper issues and they were more than happy to help us out :) Will definitely return soon! Thanks!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. We are always happy to help a fellow camper. Have a great summer. John & Sally
Jul 09, 2013
Nice campground. Loved our very shady site - especially since the temperature hit 90F each day. The Northampton Dog Park (about 10 minutes away) was FANTASTIC!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your nice comments. Have a great summer. John & Sally
Jul 09, 2013
Enjoyed it very much, but they don't have enough sites with sewer hookup.

CAMPGROUND RESPONSE / COMMENTS:

We would love more sewer sites. We added 27 a couple years ago and now have 50. On holiday weekends they do fill early.
Jul 09, 2013
clean facilities. Helpful workers

CAMPGROUND RESPONSE / COMMENTS:

Thanks we always enjoy reading nice words about our staff. Have a great summer, John & Sally
Jul 08, 2013
Jul 08, 2013
we had a great time our site 128 was nice and quiet the program director keeps the campers busy

CAMPGROUND RESPONSE / COMMENTS:

We are sure that will be the most popular site we have. The privacy and elevation cant be beat. Good luck on your trip to California. John & Sally
Jul 07, 2013
Jul 07, 2013
Jul 07, 2013
Need more washers and showers but tried to do a lot of activities.

CAMPGROUND RESPONSE / COMMENTS:

I am sorry you didn't realize we have 3 separate bathroom buildings all with Laundries & showers. Have a great summer. John & Sally
Jul 07, 2013
There are many awesome Summer Kids Events. My kids like this place. Also, the staffs are very helpful and friendly

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the kind words. We have an amazing recreation director this summer. All the kids love her. We hope to see you and your family again soon. Have a great summer. John & Sally
Jul 03, 2013
Jul 03, 2013
People were very friendly and helpful. Enjoyed the activities. Didn't have hot water for the last night for showers.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. We didn't realize the pilot light went out till after your showers. Sorry. Have a great summer
Jul 02, 2013
This is an adequate campground. The cabins are terrific. It has greatly improved since being a KOA campground but I would like to see more full hook-up sites. The location is very good.
Jul 01, 2013
Quiet and peaceful. Quiet hours are enforced. Well kept and most of the staff are very helpful and friendly.
Jul 01, 2013
Very nice. Staff were friendly and helpful. seen many new things and upgrades. very nice. last visit was 2007. would like to see more full hookups in shady sites.Iwould reccomend putting pets on sites(areas) just for pets.I walked around and saw some very large site and some small sites.. good variety, however the pull thru and back in sites that were up front,a little small and felt were to close

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the suggestions. We always take camper comments in mind when planning future upgrades.
Jul 01, 2013
The staff was great, we came in late and hungry, the staff took the time to deliver a menu took our order for Burgers and actually delivered them!! Great service!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. You were such nice people we loved going the extra mile for you. Have a great summer
Jun 29, 2013
Pull through site was easy to access. Staff seemed to be in a feud when we arrived....not very happy, as if burdened...a first from our experience. As well water pressure dropped to a trickle after heavy rain and no way to contact folks until office opened at 9:00 am. No apologies given.

CAMPGROUND RESPONSE / COMMENTS:

I'm sorry about your water issue. We had some children who thought it was funny to turn on water spigots. We corrected the issue as soon as we were made aware. We do have an emergency number posted at the store and on the map we gave you upon check in. A doorbell on the store rings into our house.

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