Northampton / Springfield KOA

Open April 22 - October 31

Reserve: 800-562-6572

Info: 413-527-9862

Email

139 South Road

Westhampton, MA 01027

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RV Sites, Tent Sites

Check-in: 3:00 pm, Check-out: 1:00 pm

Accommodations, Deluxe Cabins

Check-in: 3:00 pm, Check-out: 11:00 am

Camper Rating 4 out of 5

Based on 1000 Reviews

Campground Reviews

Sep 17, 2017
Dirty bathrooms. No gravel on roads very dusty. Site had no gravel, mud on site. Personel dirty clothes on at office. No sign on main road for directions. Really bad

CAMPGROUND RESPONSE / COMMENTS:

I am sorry this was your experience even after we gave you multiple sites at check in per your demand. The state doesn't allow us to have KOA branded signs instead we have blue camper signs and have the best directions from all major interstates to us in the directory and online. I wish you would have voiced these while you were here as I would have been delighted to make things right.
Sep 16, 2017
Very friendly helpful staff and clean campground! Definitely stay again and recommend to others!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this review we are glad you had a GREAT stay and hope to see you again!
Sep 16, 2017
It was a campground. Nice play area for the kids. Pool already closed for the season even though temps near 80. Didn't use the bathroom or laundry facilities so don't know what they were like.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this review. I am glad the front desk was able to get you inot the cabin a day early and your kids loved the playground. We do close the pools the week after labor day as in New England it gets very cold and only has a couple random hot days after labor day.
Sep 15, 2017
Sep 15, 2017
Sep 14, 2017
We stayed twice, six weeks apart, in a Deluxe cabin. Lightbulb wasn't replaced, even after reporting it twice. Evidence of mice in cabinets. Also, few of KOA campgrounds we visit charge for towels. It is inconvenient to pack towels--wet or dry--to use in one cabin of several we visit. And $30 seems high for the use of some towels when cabin cost already is comparable to other cabins WITH towels.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. The light has been replaced and was attempted to be replaced when you reported it this stay but the cabin was locked with no one around. I will have housekeeping look into the cabin and make sure no outside visitors are making it in. The linen package and is intended for our cabin rentals for more then 1 day and is a flat rate for entire stay.
Sep 14, 2017
Mixed feelings about this KOA. There were abandoned vehicles on KOA premises that just happened to be the view outside our window. Campsite was level and clean. Laundry room was large with plenty of counter space for folding clothes and lots of paperback books in the lending library. But it had only one washer and two dryers. Store had butter which I'd forgotten. Best wifi of any KOA.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this review. I hope the butter helped with those pork chops they smelt amazing! We do not have any abandoned cars here at the campground. we also have 3 separate laundry rooms in the campground with the largest at the upper bathrooms with 2 washers and 2 dryers! We have worked hard to perfect the WIFI down in front of the campground and are glad you enjoyed it!
Sep 14, 2017
Difficult to get to and away from for a one night stay.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this review. We are just under 12 miles from I-90 and just under 8 miles from I-91. I know with driving through some of the towns it may seem like a lot longer. There is a lot to do in the area especially in the fall and recommend staying more then just one night to see beautiful Western MA!
Sep 13, 2017
Most enjoyable quiet great people

CAMPGROUND RESPONSE / COMMENTS:

Glad you had a GREAT stay! we are excited to see you again soon.
Sep 12, 2017
Sep 12, 2017
Sep 12, 2017
Sep 12, 2017
Very nice and helpful staff. Helped us to site and helped with hook up. Even helped husband move picnic table so I didn't have too.

CAMPGROUND RESPONSE / COMMENTS:

Glad you had a GREAT stay and the personal escorts to the sites are something we try to do for every check in as each campground can be different and we know ours and like to share that knowledge! We will make sure to share this feedback with the team!
Sep 12, 2017
I came up to enjoy a weekend to myself for the most part and had a couple friends visit to have a fire and take a walk around. Even though I'm 36, I still love to partake in the tie dye and other activities around. The campground itself is relaxing and peaceful and I really enjoy my yearly visit, I hope to make it again next year.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you had a GREAT stay and cant wait to see you next year! We have some great activities and all ages are allowed at each of the activities as there is no better time to have your inner child come out but when you are camping.
Sep 12, 2017
Great staff

CAMPGROUND RESPONSE / COMMENTS:

Thank you!
Sep 11, 2017
Sep 11, 2017
My husband and I were looking for a campground near home with easy setup for our 5th wheel to bring our father/father in law to celebrate his 91st this was the perfect campground for us. Level easy pull thru sites. Friendly helpful staff and fellow campers. Great overall experience.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you had a GREAT stay and had a fun time for your father/father in law's 91st!
Sep 10, 2017
Staff very nice. But as one night pass through guests we found the location to be too difficult to access from Interstate.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this review.
Sep 10, 2017
There was a lot of things for the kids to do at this campground. The bathrooms were clean and the dishwashing area was also nice. The firewood was very expensive here, but it was nice that they delivered it to your site.

CAMPGROUND RESPONSE / COMMENTS:

Glad you had a GREAT stay and we hope to see you again soon. The wood is a little pricey because it is kiln dried and safe for transport between state lines and has the certificate in each bundle of hard wood instead of pine split on property wood some campgrounds have.
Sep 10, 2017
The smell of air freshener was overwhelming- never got used to it. The air freshener smell could have been the chemicals in the toilet, but the smell seemed strongest not in the bathroom but in the main room. Broken blinds in every room. The KOA in Hocking Hills, OH was very, very nice however.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback we have shared it with housekeeping team.
Sep 09, 2017
Only there for one night but staff was courteous, helpful, and friendly. Perfect spot for our trip.
Sep 07, 2017
Very friendly staff and nice clean sites
Sep 07, 2017
The campsites we're too close. The price was too high. The dumpster was poorly designed. The office hours weren't helpful for an early departure.
Sep 07, 2017
This stay was much better then the last time I was there. I think that the prices are kind of high for what you get. I had water and electric up in field NO CABLE OR SEWER AND STILL PAID TO BE PUMPED OUT. maybe you should consider the pump out with the fees
Sep 06, 2017
We were in campsite #2. it was great to be able to wake up in the morning to see the green grass in the next field. (not the back end of someone's camper). we had a great time with our fellow campers!
Sep 06, 2017
Sep 06, 2017
Sep 06, 2017
Wonderful everyone its so nice and friendly
Sep 06, 2017
Sep 06, 2017
Sep 06, 2017
I always enjoy everything
Sep 06, 2017
Jerry is why we stay! He is always so very helpful
Sep 05, 2017
The customer service was AMAZING! Everyone was very kind and welcoming! Michael is BEYOND funny and very helpful. Loved my stay!
Sep 05, 2017
Sep 04, 2017
It was our first time at a KOA. very nice people where fried,y and plenty of activities for everyone
Sep 03, 2017
no towels provided;were in the past [cabin stay]

CAMPGROUND RESPONSE / COMMENTS:

I apologize for any confusion, our Deluxe cabins only have the linens provided for the queen bed included in the rate. We do offer a linen package that provides towels and linens for the twin bunks for an additional fee.
Sep 01, 2017
Sep 01, 2017
Windy roads to get to the campground, low hanging branches. Need to repair potholes in entrance way, most of the rest of the internal roads are ok. Spots are narrow in front pull-thru area, but that's normal. Camp staff were nice and friendly, willing to help. Great place to stay if you have kids. New favorite sandwich - The Muppet - at Outlook Farms down the road from the campground.

CAMPGROUND RESPONSE / COMMENTS:

We are so glad you had a GREAT stay! Hope you have safe travels and we see you back again soon. Outlook does serve some amazing breakfast.
Aug 31, 2017
Blah for a KOA. Personnel were nice.

CAMPGROUND RESPONSE / COMMENTS:

I will make sure to share this with the team. I wish you would let us know where we can improve as we are constantly improving to make for a GREAT stay!
Aug 31, 2017
Nice campground. Only comment is that bathroom facilities need upgrading although they were clean.

CAMPGROUND RESPONSE / COMMENTS:

Glad you a GREAT stay. Thank you for this feedback we are actively looking at renovations and a possible restroom trailer.
Aug 31, 2017
Unremarkable overall. We were really disappointed that our "Deluxe Grassy Site" had no grass at all, and was mostly rocks and roots. The staff and our neighbors were all nice though.

CAMPGROUND RESPONSE / COMMENTS:

I wish you had let us know you were unhappy with your site as we would have gladly offered a site in the orchard with plenty of grass. The only "Deluxe" sites we have are full hookup back in and pull thru. Not sure if this is for the right KOA as we do not have and "Deluxe Grassy Site" category here.
Aug 31, 2017
Very nice campground.

CAMPGROUND RESPONSE / COMMENTS:

glad you had a GREAT stay. We hope you come back again soon and that the little ones loved the firetruck and moon bounce!
Aug 31, 2017
Surly office help, poorly maintained roads, dirty bathroom, impossibly unlevel sites if you just want water and electric. The grounds guy was awesome

CAMPGROUND RESPONSE / COMMENTS:

I am sorry this was your experience. I am glad to see the office was able to find a site that you liked better over the orchard site booked online and 2 other sites offered.
Aug 30, 2017
Aug 30, 2017
Nice cabin Small lots

CAMPGROUND RESPONSE / COMMENTS:

Thank you for this feedback. We are glad you enjoyed the cabin.
Aug 30, 2017
Very substandard for KOA. Misled about how far the KOA was from our freeway. One employee who contacted us at arrival very friendly and helpful, but skip this one if you can.

CAMPGROUND RESPONSE / COMMENTS:

We are 12 miles from I-90 and 9 miles from exit 20 on I-91. Sorry for any confusion and I will make sure to fresh this information with the front desk.
Aug 29, 2017
We enjoyed our stay, bathrooms were clean with plenty of hot water in showers. Campground was clean staff was friendly and helpful. We will stay again.

CAMPGROUND RESPONSE / COMMENTS:

We are glad you liked your site and had a GREAT stay. We cant wait to have you back with us!
Aug 29, 2017
We were visiting family and the only drawback is charging to visit. The least they could do is charge for the car instead of per person.

CAMPGROUND RESPONSE / COMMENTS:

Glad you enjoyed your stay. We do have a visitor fee that is per person instead of per car as it is cheaper for people visiting with only one person.
Aug 28, 2017
Aug 28, 2017
We had a very relaxing time. Was clean and quite. Campers were friendly and the help was awesome. Thank you for the great week.

CAMPGROUND RESPONSE / COMMENTS:

we are glad you had a GREAT stay and hope to see you again soon!
 

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