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Campground Reviews

Aug 08, 2022
No issues other then bbq grill,only part of the burners working.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for bringing the BBQ grill burners to our attention. The situation will be resolved.
Aug 07, 2022
The stay was great! Friendly staff. I have stayed in multiple KOA cabins but this one was a little different. The bunkbeds seemed extremely narrow compared to other ones we have stayed in. Also not front porch swing :(
Aug 07, 2022
Site was very clean upon arrival. site was easy to back into and everyone was friendly. This was our second time staying at KOA East. We will definitely be back. Great job KOA!!! THANK YOU!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your rating and looking forward to your next visit.
Aug 07, 2022
Everything was fantastic! Staff was wonderful, cabin was very clean and comfortable, the grounds were very appealing. We will definitely be back!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your rating and looking forward to your return visit.
Aug 06, 2022
Wonderful cabin in a wonderful location.
Aug 06, 2022
We stayed in the premium site #12, so it is one of their most expensive ones. Lovely site, but the patio was really dirty. Not from nature, but food and who knows what else. It really should have been washed off prior to our 5 night stays at nearly 600$. We will stay there again but I will bring a hose attachment to clean up if needed.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your rating and for bringing the condition of the patio to our attention. The situation will definitely be discussed with maintenance.
Aug 05, 2022
Aug 04, 2022
Very happy the basic cabin had air conditioning. The individual bath rooms and showers were a pleasant surprise as well.
Aug 03, 2022
Noisy. Front desk boys unprofessional. We were early and they sent us to an overflow area that was unfit for our size rig. Actually snapped a spring shackle backing and turning around. All of this when the campground was 80 percent empty at 1:30 pm when we arrived. They said they had no way of knowing if a site was available!
Aug 02, 2022
Spot by the pump house but other than that very good! Great shade trees on a 100degree day
Aug 02, 2022
Employees were young yet very friendly and helpful. It would be nice to get more instructions upon checking in. . 1) don’t use the cooling unit it will blow the fuse and leave you with no power. 2) no tank needed for your grill it is plumbed in. 3) fire place requires a lighter etc. The beds were surprisingly very comfortable.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your comments and suggestions. We will implement and train this information into the reservation process.
Aug 02, 2022
This review has been removed by KOA due to profanity.
Aug 01, 2022
Aug 01, 2022
camp spot 12 sucked. looked like it was an after thought and a spot to get more money.
Aug 01, 2022
The campground was amazing!
Aug 01, 2022
Aug 01, 2022
Jul 31, 2022
Love the area. Rates@ t this KOA are very high. We were happy with the staff and the specific site we received.
Jul 31, 2022
Jul 31, 2022
The Cabin was clean, the shower rooms were clean but down and locked up for a whole day. That’s the reason why I pick lava Hot Springs KOA, was because they have shower rooms but when they’re down and you can’t even use the bathrooms it’s really frustrating. The older gentleman at the front desk is very non-Friendly very short spoken and acted like I was interrupting him. But overall it wa

CAMPGROUND RESPONSE / COMMENTS:

That day was a nightmare for us too. In a perfect world things like this would not happen. We did our very best to get the bathroom facilities up and running as quickly as possible. At no level will we accept less than friendly for our customer service skills. This gentleman will be retrained.
Jul 30, 2022
Jul 29, 2022
Cabin was filthy. Found old dried MOLDY coffee grounds in coffee maker. Remote controls were visibly dirty. Clorox Wipes turned BROWN from wiping kitchen counters. Paper towel turned BLACK from wiping water drips off floor. BBQ so dirty it took an hour to clean. Fire pit table top had oily gobs, sticky spots, salt, cup rings. Bad housekeeping. Were bathrooms sanitized? Complained to manager.
Jul 29, 2022
Lovely and clean cabin and friendly staff!
Jul 29, 2022
The campground is well-maintained and clean with plenty of activity options. Other than the trains, it was quiet. However our site had ground bees and no shade. And the bathroom set-up was weird. There's only 5 unisex stalls, so if there's 5 people showering, there's no toilets available. And it seemed like in the afternoon there were ALWAYS 5 people showering. It was definitley a problem.

CAMPGROUND RESPONSE / COMMENTS:

There are two bath houses located on the campground. One near the playground and one at the registration building. We are sorry to hear you didn't know there was another option for bathroom/shower use.
Jul 28, 2022
This review has been removed by KOA due to profanity.
Jul 27, 2022
Jul 27, 2022
Absolutely beautiful park and the cleanest bathrooms I have even seen
Jul 27, 2022
My complaints are issues you can't control. The overall noise levels, including the traffic and trains, and the noisy people don't make for a relaxing stay. Sites are close with no privacy. We have no kids but families with kids would rate it ten stars.
Jul 26, 2022
This KOA is great! We come back every year and love our sites on the river.
Jul 26, 2022
Nice campground, but the 10pm quiet hour was not enforced. That’s the reason for the 3 star.
Jul 26, 2022
Jul 26, 2022
Jul 26, 2022
Would like to see more space in between camp sites. Also personalized motor vehicles with underage kids driving is a accident waiting to happen not to mention the noise
Jul 26, 2022
The campground is well maintained we enjoyed our visit but the trains were very loud.
Jul 26, 2022
Jul 26, 2022
Rude people and they change their policies to fit their needs. They've never questioned us if we have to pop a tent in the 5 years we've been coming. Now all the sudden they charge $25 a night. I'm already paying for the stay and the amenities, and everything else. It's a rip off I will not be staying their again!

CAMPGROUND RESPONSE / COMMENTS:

As we have been the owners for quite some time the policy has always been that an extra tent on a site is an extra charge. Our KOA.com page also explains this. Our staff will also be confirming how many people, tents, cars and pets at check in, and charging accordingly for every reservation.
Jul 26, 2022
We had a few issues but they were taking care of very quickly.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your understanding. In a perfect world we would not have problems.
Jul 25, 2022
We've been coming here for about 18 years and the accommodations are always top notch!
Jul 25, 2022
Camping next to the Portneuf river is always a treat; beautiful and peaceful - despite the truck traffic and the regular passing of trains. After a while, you just tune those things out and watch the river run. It's walking distance to the hot springs and downtown. This was our second time and we will likely be back. Jim in the office and Kip out on the grounds made our stay that much better.
Jul 25, 2022
It would be nice if you had just bathrooms instead of shower and bathroom, I had to wait to use just bathroom.

CAMPGROUND RESPONSE / COMMENTS:

There are two bath houses located on the campground; one at the playground and one at the registration building.
Jul 24, 2022
Great location. You can walk to the tubing put-in and to the hot springs pools. Cabins were just outside the campground proper but there was a nice walking path to get back to the office. Very quite. The deck off the back had a great view and a lovely gas fireplace. The futon did not come w/ extra sheets/blanket/pillow but the office staff was very helpful getting it all figured out.
Jul 24, 2022
The bathrooms were good. Our tent site was crowded with obnoxious neighbors which made it difficult to sleep. The freight trains and trucks with loud breaks and engines were equally bad. Confusion between East and West Lava Hot springs Koas cost us $10 in cancellation fees. It’d be nice if the names were dissimilar.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for commenting and noticing the bathrooms. It is unfortunate that the trains, trucks, and obnoxious neighbors kept you from a good nights rest. Lava Hot Springs East and Lava Hot Springs West are on opposite ends of town.
Jul 24, 2022
Someone should tell you when booking this is surrounded by live train tracks and a very busy highway. Nosiest campground I have ever stayed in

CAMPGROUND RESPONSE / COMMENTS:

Unfortunately it is difficult to escape the noise of the train tracks, Hwy 30, and the Portneuf River. They run parallel of Lava Hot Springs. All three can be seen and heard from anywhere in town.
Jul 24, 2022
Very nice environment and nice people. It's the most expensive campground we've ever stayed at. We enjoyed the stay and the people we met. We will come again but hope that it is not so expensive.

CAMPGROUND RESPONSE / COMMENTS:

This time of year, July 1 -August 15th is our "holiday" season rates. The "shoulder" and "in-season" April 1 -June 15th or September 10th - October 15th rates are much cheaper.
Jul 23, 2022
Jul 23, 2022
This is a beautiful park with a top notch staff.
Jul 23, 2022
Lovely overnight stay. Clean facilities
Jul 23, 2022
We were originally going to stay somewhere else but for reasons not sharing, we came across KOA. I was sure they’d have nothing for us seeing how it was a Thursday and my wife was pregnant. All they had was their deluxe cabins. I was told they were expensive. To me, it wasn’t horrible. And boy oh boy, the cabin was amazing. So serene with the running water and overall ambiance. Definitely retu
Jul 23, 2022
Last year 2021we stayed here for $57 a night. This year 2022, same time of year, same rv spot they charged me $137. My wife and I really enjoyed staying here. This price hike is insane, especially for senior citizens. We would enjoy it again if they didn't charge so much. We were really disappointed and cut our stay short due to the price increase.

CAMPGROUND RESPONSE / COMMENTS:

For future reference, sites #4 and #14 on the river are much cheaper. I could not find a reservation under your name from last year, so I'm wondering if you stayed at a different campground? Our rates definitely did not jump from $57 to $137.
Jul 22, 2022
The place is ok but I thought quite time was at 10.00pm. We got there Monday and left Thursday. There was a party close to us every night until 12.20 am every night. The traffic was bad you can here trucks all night not to mention the trains. Over all it was a nice place
May 04, 2024
New spots are very tight... churning makes it tough to get in and out
- Rico Davis on Google
Apr 30, 2024
Always a fantastic stay !
- Ronald Pittman on Google
Apr 06, 2024
We stayed in L46 and patio is facing the river. Very nice night bbq and fire pit experience. Close by train tracks and freeway is the downside though. The cabin was very clean and cozy. Kids loved the bunk beds.
- S Tiwari on Google